1

Optimizing the care pathway

for hospitals

Healthcare value proposition

July 2017

\

2

Agenda Healthcare challenges & trends #1

Optimizing the care pathway #2

Communications solutions #3

Network solutions #4

Cyber security #5

Solution delivery team, services &

models #6

Key take-aways & Conclusion #7

Customer references #8

Appendix#9

3

Chapter #1 Healthcare industry challenges & trends

4

Industry challenges

Macro-trends and drivers for the healthcare sector transformation.

Consolidation of Providers

Care Delivery Optimization

Average healthcare spend

10.6% GDP Aging, chronic conditions

X3 Annual spend over 6 years

+6.2%

Transformation & digital innovation Adapting to market forces

Cost control Regulations & compliance

Alternative financial operational models

Medical tourism, attract, retain talent

Continuum of care

Savvy patients

Safety & privacy

Digitization of everything: EMRs, tele-medicine/health

Explosion of mobility, IoT

Cloud, virtualization

Security

Key issues

to solve

Source Deloitte 2016, EIU, Healthcare Outlook

5

Health Professionals Patients at home

Digitization of Everything

1. EMR/EHR

2. Digital Imaging

3. Telehealth

4. Workflow

Workflow Evolution to Wi-Fi

73% of clinicians say mobile

enables faster, more flexible

workflows

Remote Monitoring & Tracking

By 2017, there will be

7.1 million home health

monitoring devices with

integrated connectivity

Wireless

flexible

sensors

Patients in hospital

More than 75% of all patients

expect to use digital services

in the future

Industry

challenges

Wireless Trends in Healthcare, Netmotion

wireless; Information week Healthcare; Mobile

Usage in the Medical Space, American EMR;

eClinical works Survey; 5 McKinsey Digital

Patient Survey, 2014; Parks Associates;

;www.itbriefcase.net/the-digitization-of-

healthcare;

www.epocrates.com/oldsite/2014MobileTrendsR

eport/MT14_WP_03.pdf; MSPMentor.net

www.sciencenews.org/article/tracking-health-

no-sweat-new-device

6

Robotics Surgical robots,

Nurses assistance,

Assistance to dependant persons

Genomics Predictive medicine,

Gene therapy

Artificial

Intelligence Diagnosis algorithms,

Medical machine learning

Telemedicine Tele-consultation, Tele-prescription,

Tele-monitoring, Tele-assistance,

Connected medical devices, Coaching &

e-learning

Source: Asterès - Prospective – Healthcare in 2030

Stem cells Organ farming,

Restorative medicine, Cell therapy

Five most disruptive Healthcare innovations

Value-add functionalities available either natively or through integration.

7

Requiring:

IoT Mobility

20.8B IoT endpoints

expected by 2020

IoT, mobility & cloud redefining healthcare

Higher resilience

Tighter security

Better wireless coverage

Higher performance

Lower latency

IoT traffic containment

1.9B Smartphones

to be shipped by 2018

BTC Boston Technology Corporation 2016

8

Commercial impact on healthcare

Macro-trends and drivers for the healthcare sector transformation.

Wearable devices

Wearable devices have continued

to gain momentum

(25 percent of Americans now owning one)

and the most popular track our speed,

followed by HR

kpcb.com, seasiainfotech.com, todaymiddleware.mims.com, aztechbeat.com, powerpictures.crystalgraphics.com

Health applications

& sharing

More of us are now

downloading health

apps and willing

to share our

health data

Data access

Hospitals and doctor’s

offices now offer

patients access to

their own digital data

Medical knowledge growth

All that data has now

helped medical knowledge

double every 3.5 years (as

opposed to doubling every

50 years like it did in 1950)

9

Chapter #2 ALE vision and messaging for Healthcare:

optimizing the care pathway

10

Where patients Connect for a superior healing

experience.

Where administrative & clinical staff Connect

to deliver timely, safe, efficient care.

Where facilities Connect securely to ubiquitous,

reliable information for an optimized

care pathway.

We help you Connect your patients, staff

and healthcare ecosystem,

delivering technology that works across

and beyond your facilities.

With global reach and local focus, we deliver

specialist networking and communications for

healthcare providers, to optimize the care

pathway and enhance patient outcomes.

We are Alcatel-Lucent Enterprise.

11

Diagnostic:

Radiology

Laboratory

Pathology

Consultations

Rehabilitation Discharge Post

Discharge Appointment

Patient

Event

Therapeutic:

Surgery

procedures

Medications

Blood

transfusion

Prognosis:

Progress

monitoring

Admission

Emergency

HIS

Accessibility, Superior Patient & Visitor Experience Efficient & Quality Care Delivery by Clinical Staff

Enable ubiquitous access to patient information Optimize Clinical & Administrative staff time

Optimizing the care pathway to deliver better outcomes

Highly Resilient Network & Communications Infrastructure

12

Our ambition

Be the Hospitals, Clinics and Nursing Homes trusted partner.

Patient & visitor

experience champion

Increased relevance

through co-construction

and innovation

24/7 efficient & quality

care delivery

13

Chapter #3 Communications solutions for hospital

14

Addressing patient, care-givers & hospital pain points

Patients (27%)

Nurses (38%)

• Alarm & notification

• Nurse security

• Mission critical mobility

Physicians (19%)

• On-site and off-site mobility

• On-board non permanent clinicians

• Enable communication along care continuum

• Multi-disciplinary meetings & collaboration

• Efficient greeting & virtual consultation

• Prevent no show (20% appointments)

• Benefit from eConcierge services

• 64% patients want a fixed phone

• Be followed after discharge

D

i

g

i

t

a

l

T

r

a

n

s

f

o

r

m

a

t

i

o

n

IT operation (resilient communication solution with flexible pricing models),

Supply chain & workflow (borderless collaboration)

Security & Mass Casualty Incidents

(Alarming, Crisis Management, recording & broadcasting)

Usage per profile

• Mobility

• Collaboration

Back office staff (16%)

15

From appointment… … to admission

Central attendant with soft panels

Visual Automated Attendant Emergency & Crisis

Management solutions

Multi–channel Appointment

Reminder Solution

A Superior Experience For PATIENTS & VISITORS

Multi–channel Appointment

Reminder Solution

Plan for a better patient greeting, at the central and care

unit levels, reduce missed calls, held calls, and long waits

with advanced call routing and self-service

Decrease “no show” rate by

automating appointment

reminder

Central attendant, soft panels

Visual Automated Attendant

16

From hospitalization… … to discharge

WLAN infrastructure

BYOD for patients & visitors

Mobile Guest Softphone

Attractive & flexible patient

room solutions (from low-end

to high end VIP rooms)

Smart Patient & Visitor

Applications Integration with

Patient Room Solution

providers

eConcierge services

A Superior Experience For PATIENTS & VISITORS

Wide range of sets, from basic

to VIP Services

Smart Patient & Visitor Apps,

Onboarding patients & visitors

Mobile Guest Softphone,

Integration with

Patient Room Solution providers

eConcierge services

Offer Patients an experience that

enables them heal better Let patients access hospital

services from their smartphones

Enable hospitality services for

patients

17

8088 Smart Desk Phone

with built-in HD camera Notify clinical events

and situations on

nurses handsets

Enable care & drug

distribution at the

bed side

Ensure collaboration &

staff protection: man

down on handsets and

geo location

Quality and efficient Care for Nurses

At Chief Nurse station

…in the ward …managing care, patient events

18

Doctor’s office… … at hospital … across hospitals … beyond hospitals

Real-Time Collaboration For PHYSICIANS

Huddle rooms devices (8088)

Multimedia P2P Calls

Scheduled Multimedia

Conference Solutions

Offer access to patient

information & seamless P2P

communication

Enable multi-disciplinary meetings

Enable tele-conferences

Secured on-boarding

19

Communications solutions for healthcare

Optimized patients & staff experience, robust operations & secured flexible infrastructure

Welcome & Collaboration Better patient greeting centrally & in

wards, prevent no show, Patient Room

Solutions , Patient services, Enable

Multidisciplinary meetings

Embedded

collaboration

Future proof

Standards, technology,

innovation

Open to Ecosystem

Be more relevant in education

On Premises, Cloud, Hybrid

Evolve at your own pace,

budget alignment

Highly Available and Secure

Devices & applications servers

Privacy

Patients, Staff & Assets Protection Notify patient events

Man down on handsets & geo location

Prepare for Mass Casualty incidents

Operations, Privacy, Security Operation statistics & analytics,

comply with Healthcare Constraints &

Regulations, Data Privacy, Storage,

Encryption

Embedded

collaboration

Cloud Based

Collaboration Cloud based

collaboration &

digital engagement

20

Healthcare real-time communications system

Mutualize access to applications across sites

Integration with EMR, prof & patient portals) Reduce local admin workload

Ultra high availability of core

communications infrastructure

Highly resilient & redundant.

21

A rich eco-system interoperating with OpenTouch Notification Service

EMAIL AND SMS

WIRELESS COMMUNICATIONS: DECT, WIFI, PAGERS…

NURSE CALL SYSTEMS

FIRE ALARM SYSTEMS

WANDER PREVENTION SYSTEMS

VIDEO OBSERVATION SYSTEMS

BUILDING MANAGEMENT SYSTEMS

22

A rich partnership eco-system

NOTIFICATION SERVERS LINK WITH THE HOSPITAL IS ROOM SETS(FOR PATIENTS)

MOBILITY

VIDEO SOLUTIONS

(*): AudioText Telecom AG

(*)

Large keys sets

Partner Program

134 Active Members

211 Interworking Reports

Please always check latest status of integrations and release versions

23

Almost Every Aspect of

Health Being Disrupted Disrupt or be disrupted

Source CB Insights Source French Web

Next step…Embracing healthcare digitization

24 20

Rainbow a key pillar for ALE digital engagement

Rainbow cloud-based relationship management platform

RELATIONS SERVICES

PBX &

Terminals

IDENTITIES

Rainbow App

Third party

applications

Internet

of Things

Patient, nurse,

doctor & back

office staff

RELATION

MACHINE

Nurse Doctor

Patient

Back office staff

25

RAINBOW services allowing digital transformation

Value-add functionalities available either natively or through integration.

UCaaS

CPaaS

ALE Rainbow:

Multi-device

Chat, group chat

Presence

Audio/video calls

File/screen sharing

Conferencing

Administration

Analytics

APIs and openness

PBX integration

26

Illustrate how we can be relevant with Rainbow

Add real time communications to service-oriented patient applications.

Patient services:

Redefine the patient experience

Chat bots for automated services

Straight-forward self-service access

Non urgent/medical request

Notification via IM, telephone or SMS

Patient monitoring, medication follow-up

Potentiel services: voice command, automation

27

Co-construction of winning price prototype

Hacking Health Camp / Strasbourg 2017 : PôleBook project

Scope & usages: “privacy by design” social network

for ward clinical staff to enhance communication,

collaboration (No exchanged patient data)

News

Staff profile, status & presence

Scientific document sharing

Agenda visibility to plan trainings, meetings

Instant messaging & notification

Anticipated benefits: better organization,

better team spirit and enhanced scientific

performance, more time for patients

28

Making RAINBOW relevant for healthcare: CPaaS opportunities

Before hospitalization At hospital After hospitalization

Tele-consultation Social network

for clinicians and staff

Clinicians EMR portal &

clinician apps

Clinician portal

Enable, voice, video, presence for bed side solution

Patients

Ambulatory care app.

(post/pre hospitalization)

Kiosk admission

Online appointment Post-discharge monitoring

supply management tool

Care planning tool

Hospital way finding

Patient geo-localization

Medication management app. Diagnostic app

Patient social network

Bring connectivity to e-concierge services

Admin/Staff

Communications services for …

29

Chapter #4 Network solution

30

Today’s hospital network has unique IT needs

Challenges and issues in adopting new technologies.

Privacy, access and availability of care,

are areas of major concern in adopting

new technologies

Interactions between the network’s

different departments which overlap and

can include medical equipment, clinical

data, general data, voice and audio, and

more

All of these must be tied into a single IT

infrastructure for the purposes of easier

monitoring and maintenance

Maintaining disparate networks almost

universally leads to issues with quality of

service and cost

Security levels between these networks

still needs to be maintained

This has led to the need for a converged network, through which multiple networks can be

connected but not consolidated

https://ctoinformer.com/security

31

ALE integrated hospital network

Converged wired and wireless network secured and separated.

Unified network roles

Single profiles for users,

devices and objects

Distributed intelligence

Layered security

Simple to operate

OS6560 OS6560 OS6450

OS6560 OS6860E

OS6900

OV2500

32

Connected emergency vehicles

Connected vehicle (ambulance).

33

Single network management system

Network management, statistics and lifecycle management.

One network with a single network management system

Network-Wide

Unified Management deploying

monitoring

alert management

troubleshooting

downtime resolution

Network Analytics Monitors, collects & reports

network resource consumption

PALM Proactive Lifecycle Management

PALM

34

Smart analytics

Single management platform with application visibility and predictability.

USER

DEVICE

SITUATION

APPLICATION

POLICY

+

=

+

+ Facebook EMR Endoscopy Rainbow

Lower priority

Optimize jitter & latency

Blacklist Reserve

bandwidth Limit

Bandwidth Prioritize

Nurse call Netflix

Visibility

Control

Life support

Smartphone

Location

Social media

Block

Staff

More control with context-based policies and better business decisions

35

Ambulance Entry

Facilities

Administration Office Research center

Hospital

Visitor

Physician Patient Nurse

Patient

Physician/Nurse

Container

HVAC/Laundry System

Container

Security

Container

Patient/Visitor

Container

Back Office

Container

ALE Integrated Hospital Network

Converged network secured and separated with IoT Containment

36

Connecting patients, clinicians, IoT and visitors Providing Wi-Fi and supporting users applications, devices and IoT

Access

control

Several options

Secure Guest Access

over wireless and wired

network (login and

traffic separation)

Analytics

Analytics

Application usage,

management & control

Contextual information

Location based Services

Fixed &

on-board

IoT

support

03 02

Choice of controller-

based or controller-less

operation

Choice of value or high

performance ranges

Full strategy for IoT on-

boarding and

containment

01 04

37

Improve mobile app performance

Improve imaging to assist in better

diagnosis

Enable more clinicians to use high

bandwidth apps at the same time

Provide a good user experience for

clinicians, patients and guests

Use technology to improve application performance

Wave2.

Increased WiFi performance enables better mobile diagnostic tools and surveillance

38

Network solutions for healthcare

ALE reference architecture: one network segregated into dedicated virtual sub-networks.

Pervasive mobility

Core, distribution, access, WiFi,

applications support (inc. VoIP), PAN

Employees, IoT,

applications, networks

Public, patients,

conference, networks

IoT friendly

Cyber security, IoT integration, robots,

simplified & automated operations

Additional services

Analytics, Big Data & marketing,

location-based services

Intelligent fabric

Smart analytics

IoT containment

Unified access

39

Network portfolio

ALE offer at a glance.

Network Infrastructure

(OmniVista)

MANAGEMENT

Advanced Policy & BYOD

(ClearPass)

Virtual Machine Manager

(OmniVista)

OS10K OS6900/6920

OA4XXX

802.11a/b/g/n/ac,

IAP, AP, RAP, Outdoor

LAN

Core

Access

OS9900

VPN

Client

WAN

VIA

Enterprise

Services

Routers

WLAN

On the move Ambulances Branch offices Hospitals Data Centers

Users Applications Devices IoT

Branch Router

and Server

Teldat

Automotive

OS6860

OS6865

OS6560 OS6350 OS6450

OS6455

40

Location-based services

New possibilities to add value

WiFi & BLE Access Points

Managed beacons

3rd party tags & asset tracking

Setup

Monitoring & analytics

Maintenance

SDK for integration with 3rd

party applications

Interactive Maps

Navigation

People/asset tracking

Analytics

User engagement

Emergency Services

Coverage Management Integration

41

Wayfinding, information services and analytics

Provide navigation, hospital info, metrics to improve the patient care pathway.

Wayfinding and other services

for revenue generation

Help guide patients and visitors to

rooms

Find a nurse station and other

services

Find parking

Show emergency exits

Analytics for improved

healthcare

How long are patients waiting

for appointments?

Most frequently used paths?

New or repeat patients?

Peak times of the day?

Invaluable information to enhance the patient and visitor experience

42

Chapter #5 Cyber security

43

But Communications became digital …

Cyber Crime also targets …Communications systems

Information theft

Sorry WE’RE

CLOSED Loss of Communications Services

Telecom Fraud

The main motivation behind PBX hacking

is to make fast and easy money by

compromising a Communication System to

call a Toll service

Estimated

7.4B$ loss in

2015 for PBX

hacking

(#1 threat)

44

Cyber security

A comprehensive layered approach for the communications.

Built-in security

Hardened OS

Protection against

Denial of Service

Authentication

Up-to-date software and

password policies

Confidentiality &

encryption

Confidentiality

Integrity

Additional authentication

Binary signature

Secure management sessions

Best practices

Design guide and security

documents

IoT containment

Call barring

Automatic alarms

External authentication

Software assurance

Support contract

Regular upgrades

Backup

Audit trail

45

Today’s risks & threats Cyber crime is a growing concern.

46

Cyber security

A comprehensive layered approach for the network.

Software assurance

Support contract

Regular upgrades

Backup

Audit trail

Prevention

Network Hardening

DDoS Protection

Network Access Control

Analytics

Containerization

Simple VPNs

Plug & Play IOT

Profile-Driven Policies

Mitigation

IDS Integration

Quarantine

DDoS Mitigation

47

ALE network security

Cyber threat protection built into every switch.

User & device authentication

Access Guardian

Quarantine Manager

CodeGuardian

ALE

IoT

security

48

ALE network security

Applications & analytics bring visibility & control.

Application visibility

Network policies

Predictive + traffic analysis

Facebook

Outlook.com

YouTube

SIP Voice

Gmail

NetBIOS

Skype

SalesForce.com

Need graphicHistorical Predictive

Anomaly detected:

possible DOS attack

Understand the environment Need graphicHistorical Predictive

Facebook

Outlook.com

YouTube

SIP Voice

Gmail

NetBIOS

Skype

SalesForce.com

49

ALE network security

Securing the OS to protect network switches.

1. Independent verification and validation of

OmniSwitch source code

2. Software diversification of OmniSwitch

object code to prevent exploitation

3. Secure delivery of OmniSwitch software

CodeGuardian is a unique technology

integrated into ALE switches that

differentiates ALE from the competition

CERTIFIED

NDcPP

Common Criteria

JITC certified

50

Cyber security

Enabling departmental agility and security with IoT Containment.

Visitor Internet

Network

Facilities Department

Network

Security Department

Network Clinician Computer

Network

Bio Medical Network Patient Network

Classify

Authorize/

Authenticate

Auto

Provision

Container

Quality

Security

Security Dep. Profile

Allow IP video

Allow metal detector communication

Drop all other traffic

Enabling departmental agility and security

In Depth Cyber Security

• User/devices are authorized

and authenticated

• Group of devices are

segregated

• Undesired traffic is blocked

• Security breaches are

contained

51

CERTIFIED

NDcPP

Common Criteria

IoT Containment VLAN, SPB,

VXLAN

Segmentation

Network

Access

Control

Application

Visibility &

Enforcement

Profile-driven

Policies

A comprehensive layered approach for the network.

Cyber security

Network integrity

OS Hardening (Code

Guardian)

DoS Attack Protection

iFab automated operations

Common Criteria /

FIPS / JITC

Devices security

Fingerprint

Onboard (802.1X,

Certificates)

Health Check

Apple/DLNA Multimedia

User profiles

Network Access

Control (NAC)

Profile-driven policies

Protect User Privacy (PVLAN)

Encrypted Management

Applications

& Analytics

Devices & Applications

Visibility (DPI)

Application Enforcement

Top N Reports

Predictive Analysis

52

Chapter #6 Solution delivery team, services & models

53

Dedicated focus

Healthcare is a key vertical sector for Alcatel-Lucent Enterprise.

Dedicated

teams

Central & regional experts

who understand the industry

requirements.

Dedicated

strategy

Dedicated marketing

activities, demonstration

facilities, collaterals,

events, associations

(HIMSS), etc.

Dedicated value

proposition

Adapting our networks &

communications solutions to

the specific market needs.

Dedicated

partnerships

Both systems integrators and

ecosystem partners.

54

A strong services capability

To support our partners and end-customers.

Support services Support contracts,

proactive lifecycle

management

Managed services Build & run

Customization services Integrations and applications Implementation services

Complex deployments, PM, TAM,

CSA

Consulting services HLD, LLD, migration plans,

risk management

Training services Including mentoring and

coaching

A team of experts to offer

best practices, de-risk, and

add value to projects

55

Global reach and local focus

Worldwide network of accredited partners.

Over 1,200

accredited Business Partners

Local build services capability:

Installation, Integration, commissioning

Local run services capability:

Services contracts with local presence.

Local currency transactions

Importation, customs clearance,

transport

56

New business models

Breaking free of capital funding, adapting to new investment and effort requirements.

Same technical and innovative

solutions

Consume & outsource: refocus

staff on value-add tasks

Minimal upfront investment

Elastic usage (up and down)

Flexible deployment models

Pay per occupation model

Same technical and innovative

solutions

Consume & outsource: refocus

staff on value-add tasks

No upfront investment

Pay-per-use

OPEX

CPE / cloud / hybrid

New consumption model:

pay as you use!

57

Chapter #7 Key take-aways & Conclusion

58

Key Takeaways

Optimizing the care pathway for healthcare providers

• Enabling the best of two worlds: providing world class on-premises/hybrid solutions and embracing healthcare digitization through RAINBOW CPaaS and location based services

Transformation & Digital

Innovation

• One secure, highly robust and reliable infrastructure, privacy by design, Regulations & Compliance

• Smart Analytics, evidence-based predictability and flexible CAPEX/OPEX options Cost Control & Predictability

• Enabling a superior experience for clinicians, staff, patients & visitors Superior

Experience

59

Chapter #8 Customer references

60

Customer References

61

Appendix Available Collaterals & Customers References

62

• Healthcare Solutions value proposition

• Healthcare Communications solutions value proposition

• Healthcare Networks solutions value proposition

• Hospital Communication guide EN FR DE ES

• Hospital Networking guide (soon available)

• White paper “Preparing your hospital for a mass casualty incident”

• Customer references

• Customer testimonial videos on YouTube

• Customer references eBook (soon available)

• ALE blog articles

COLLATERALS

Business

Portal Public Site Sharepoint Yammer

63 63

CASE STUDY MARKET: HEALTHCARE COUNTRY: SINGAPORE

CHALLENGES

• The Farrer Park Company wanted a state of the art

infrastructure and most Importantly, a revolutionary

communications systems that is future proofed

SOLUTION

• An end to end network from Alcatel-Lucent

Voice, Data and Wireless. • OmniSwitch OS10K, OS6900, OS6850 and OAW4504

provide access to data and images.

• OpenTouch Server, IP Touch 8082/4028 handsets

and OmniTouch 8118 wireless handsets provide

easy-to-use VoIP system

BENEFITS • A highly scalable and reliable network infrastructure

that would enable TFPC to meet the needs of their

future hospital

• A well connected wireless infrastructure that would

enable TFPC to deliver reliable services over

wireless

Farrer Park Hospital, Medical Center+ Hotel: “Hospitel” Concept

Farrer Park Medical Center was designed

and developed with the patients’ needs

in mind, for convenient access to

specialized and personalized healthcare

services. Located next to Farrer Park

Hospital and One Farrer Hotel & Spa

within the same complex, Farrer Park

Medical Center will be home to more

than 200 medical specialists occupying

189 medical consultation suites.

64 64

CASE STUDY MARKET: HEALTHCARE COUNTRY: SINGAPORE

SOLUTION

• An end to end network from Alcatel-Lucent Voice, Data

and Wireless.

• OmniSwitch OS10K, OS6900, OS6450, OAW4750 and

802.11ac provide 1G unified access to data and images.

• OpenTouch Server, IP Touch 8082/4028 handsets and

OmniTouch 8118 wireless handsets provide easy-to-use

VoIP system

BENEFITS • A highly scalable and reliable network infrastructure that

would enable JH to meet the needs of their new hospital

• A well connected wireless infrastructure that would

enable JH to deliver reliable services over wireless

The entire patient care pathway will be

coordinated and integrated, within the

hospital and across the healthcare

continuum (with Academic Medical

Clusters, other hospitals and across step-

down and primary care settings). The

focus is on the "individual"; not just body

parts or symptoms.

CHALLENGES

• Jurong Health wanted a state of the art infrastructure

and most Importantly, a revolutionary communications

systems that is future proofed

• To wire up both hospital for IT connectivity and RFID

tracking.

• To minimize duplication of common services such as

Imaging, catering, pharmacy, logistics and other

support services.

Jurong Health An infrastructure for hospital IT and RFID

65 65

Medcare hospital A converged network to deliver optimal patient care

CHALLENGES

• Medcare wanted to implement a converged network

infrastructure in new and existing sites to give doctors

and staff instant access to knowledge, improve

collaboration and increase staff efficiency

SOLUTION

• A mix of networking and unified communications

products

• OmniSwitch Data Center and Campus Access

Switches

• OmniAccess Wireless LAN Controllers & Access Points

• OmniPCX Enterprise Communication Server

• Premium Desk Phones

BENEFITS • Simplified maintenance, better control over network

status and operations, reduced operating costs

• Instant and always-on access to patient medical

information enabling mobility across the sites • Improved image and reputation thanks to the

improved infrastructure that reinforces the

attractiveness of Medcare facilities

Medcare is the premium healthcare

division of Aster DM Healthcare, a private

healthcare conglomerate in the Middle

East and India. Medcare operates in the

UAE with a wide network of state-of-the-

art facilities. Medcare delivers quality

care out of 15 hospitals and clinics,

including the new industry-leading

Medcare Women & Children Hospital.

CASE STUDY MARKET: HEALTHCARE COUNTRY: UNITED ARAB EMIRATES

66 66

Liverpool Hospital An end-to-end network including voice, data and wireless access

SOLUTION

• OmniSwitch™ 9000, 6400 and 6850 switches providing secure

and reliable access to clinical information and images • OmniPCX™ Enterprise Communication Server

• 3500 IP Touch™ 8 Series desk phones

• OmniTouch™ 8118 wireless handsets

• OmniVista 8770 and 2500 NMS

BENEFITS • Cloud-ready solution that provides innovative and

collaborative conversation services

• Reliable and secure access to EMRs, wherever and whenever

needed, at nurses’ stations or on the move with smart devices

• Access to the information the staff needs to make the best

decisions for patients, improving communication and

workflow, and reducing errors • Single-vendor solution for network and communications leads

to an overall successful implementation

• Largest hospital in New South Wales

(Sydney)

Emergency department visits: 65,775

Admissions: 69,976

Out-patient services: 900,701

• One of the leading trauma centre in

Australia

• Leading Australian teaching hospital and

research facility

CASE STUDY MARKET: HEALTHCARE COUNTRY: AUSTRALIA

“We needed a robust, highly available and performing fixed

and wireless data network that was capable to support

current and emerging clinical, corporate and innovative

collaboration applications and services.”

Nick van Domburg, CIO, Liverpool Hospital

67 67

Royal Brompton & Harefield Simple, high speed networking

SOLUTION

• Unified Access based on the OmniSwitch™ 6900 at the

core

• 802.11ac wireless connectivity at the access layer

• Wireless LAN and distributed-core data centre network

BENEFITS

• Site wide mobility

• Reliable collaboration tools on both mobile and fixed

devices across sites

• Clinical effectiveness – at the bedside

• Patient Safety – reliable telemetry

• Enhanced patient experience • Improved security

• Supports the move to device and OS agnosticity

CASE STUDY MARKET: HEALTHCARE COUNTRY: UNITED KINGDOM

“A modern network infrastructure puts us in a great

position to take advantage of the best technology modern

healthcare can offer, and will allow us to more easily

manage and support it going forward.”

Joanna Smith, CIO, Royal Brompton & Harefield NHS

Foundation Trust

• UK’s largest specialist heart and lung

centre

• 130,000+ outpatient appointments,

>30,000 inpatient & day cases per

annum

• 2 sites: Chelsea, West London and

Harefield, Middlesex

• Europe's top-ranked respiratory research

centre

• Europe's largest unit for the treatment

of cystic fibrosis

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Foundation to deploy mobile access for patient examinations to go paperless

“Alcatel-Lucent Enterprise showed

great sensitivity to our problems and

had the resources to overcome the

difficulties of a migration like this. The

project was successful thanks to an

open and transparent relationship on

both successes and difficulties, which

demonstrated a will to succeed

together. “

François Guerder, IT Director

Les Hôpitaux Universitaires de Strasbourg Strasbourg, France

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"The solution offered by Axians and

Alcatel-Lucent Enterprise has enabled us

to bring our infrastructure up to speed

and build a solid foundation for the

future. With these changes, the CH

d’Auch can provide an even better

service for patients.”

Jean-Christophe Zerbini, Assistant

Director of Purchasing, Logistics,

Construction and IS/IT

Modernizing the network infrastructure to address new digital challenges

Centre Hospitalier d’Auch Auch, France

70 70

“We’re digitizing almost everything we

do, which makes the network central to

our healthcare-delivery methodology. We

can’t afford to have our network be

unavailable.

Everyone at the hospital now takes our

network for granted, which is what

really tells me our strategy and solution

has been a good one.”

Nick van Domburg, CIO

5000+ employees have reliable access to digitized clinical information

Royal Prince Alfred Hospital Sydney, Australia

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Thirteen-time recipient of Hospitals & Health Networks 100 “Most Wired” award

“Advocate Health Care will definitely

consider Alcatel-Lucent Enterprise for

inclusion in future projects because of

the proven track record of

reliability.”

Gary Horn, V.P. Technical Service and

CTO

Advocate Healthcare Chicago, USA

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“The integrated network setup brings

revolutionary change to the hospital.

This includes a good information system

and ability to maintain a quality

network that would otherwise not be

fully utilized. If we didn’t set up

Alcatel-Lucent’s integrated network, it

would be very difficult to put our

multi-dimensional dynamic medical

approach in place.”

QuanYu, CIO,

Shengjing Hospital is a large-scale, modern and digitalized hospital.

Shengjing Hospital of China Medical University Shenyang, China

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