operations & customer experience committee meeting · certified (ohsas 18001) in 2013, 2015 and...

6/13/2018

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OPERATIONS & CUSTOMER EXPERIENCECOMMITTEE MEETING

June 13, 2018

Item(s) for Consent:03‐14‐18 Operations & Customer Experience Meeting Report

State Safety Oversight Report

Jim Golden & Dave Goeres

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Utah Department of TransportationRail Transit State Safety Oversight Program

Report to UTA Board of Trustees

June 13, 2018

Jim Golden, State Safety Oversight Program Manager

[email protected]

801‐360‐0052

State Safety Oversight Program• Required by Federal Transit Administration (FTA) as of 1995

• Provide oversight for system safety, security, and emergency preparedness

• States are required to designate a State Safety Oversight Agency (SSOA)

• In Utah, the SSOA is UDOT• Covered modes are UTA TRAX and Sugar House Streetcar (S Line)

• UDOT must report at least annually to UTA Board and the Governor

State Safety Oversight Program

Key SSO Program Activities• Meet regularly with UTA Safety, Security, Operations, Maintenance personnel

• Conduct required audits and as‐needed special studies• Approve annual revisions to UTA Transit Agency Safety Plan, System Security Plan & Emergency Preparedness Plan

• Approve UTA’s annual internal audit report & CEO certification• Investigate accidents, incidents, hazards• Approve and verify completion of Corrective Action Plans

Compliance with New SSOA Requirements• Moving Ahead for Progress in the 21st Century (MAP‐21) Act of 2012 had numerous implications for SSOAs and transit agencies

• UDOT has been certified under 49 CFR Part 674 (3rd out of 31 agencies!) which means Utah can continue to receive state‐wide transit funding from FTA

• UDOT is compliant with new requirements under this regulation • Legal independence

• Enhanced enforcement authority

• Accident notification thresholds

• SSOA training plan

• Involvement in capital projects beginning with design

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SSO Key Activities: June 2017 ‐ June 2018

• Annual hours of service audit, August 2017

• Part 674 Certification, November 2017

• Triennial audit of UTA, February 2018

• Ongoing involvement in planning and design for UTA light rail airport extension and S‐Line double‐tracking

UDOT 2018 Triennial Audit of UTA

• FTA‐mandated three‐year review of UTA TRAX and S‐Line Streetcar

• Detailed assessment of UTA operations, maintenance, and safety program

• Audit team conducted interviews, observations, and inspections

• Draft audit report issued to UTA on March 9th, 2018• UDOT is in the process of approving UTA’s plans for corrective actions

• Findings include common transit agency shortcomings and areas for improvement, none requiring urgent action.

UDOT 2018 Triennial Audit of UTA

• Audit topics included… • Safety Policies and Practice• Rail Operations• Drug and Alcohol Program• Vehicle Maintenance

• Communications

• Facility Safety• Signals, Track, and Power• Structures• Security and Emergency Preparedness

Utah Transit Authority

SAFETY UPDATESAFETY UPDATE

Report to UTA Board of Trustees

June 13, 2018

Dave Goeres, PE, CSSD Chief Safety, Security & Technology Off

Sheldon Shaw, CSS, TSSP Safety Manager

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On November 17, 2017, FTA certifies Utah as the just the 3rd of 30 states for its State Safety Oversight (SSO) Program, providing for the highest level of safety for its rail transit riders and workers.

This secured over $77 M in continued FTA Formula Funding.

Safety Certification Safety Focus• Safety Culture

• Safety First Moment • Safety Committees• Weekly Safety message • Monthly Poster• Safety Blitzes

• Transit Agency Safety Plan (TASP)

• Safety Management System (SMS) Certified (OHSAS 18001) in 2013, 2015 and June 2018

Safety Improvements

• Positive Train Control (PTC) – federal mandated for FrontRunner. On schedule for completion by end of 2018

• Tactile tile replacement on platforms

• Grade crossing replacements

• Signal System overrun protection on Light Rail ‐ following recommendation by SSO. Project design underway.

• We comply with the new OSHA Crystalline Silica Standard (sand filling operations)

• Rail replacement (700 South at Main and 200 West) as part of State of Good Repair (SGR) effort

• Transit signal priority test project with UDOT on Redwood Road. Initial phase of a V2V communications system.

• “See Something, Say Something” TSGP Grant implementation

Safety Goals

• Employee injuries ‐ Below .75 injuries per 100 employees per month

• Bus ‐ Below goal of 1.0 avoidable accidents per 100,000 miles on average

• TRAX ‐ Below goal of 1.2 accidents per 100,000 miles

• S‐Line – Above goal of 0.5 accidents per 25,000 miles (6 incidents in 2017)

• FrontRunner – Below goal of 0.5 accidents per 100,000 miles

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Safety & Security Efforts 2018

• Activation of Utah Valley Express

• SMS re‐certification

• Reduction of SLBU avoidable bus accidents

• Complete Positive Train Control (PTC)

• Develop Confidential Close Call Reporting System (C3RS) for TRAX

• Continued education and Safety Blitzes (Lehi Rodeo)

Emergency Management

• Opened a stand alone Emergency Operations Center

• Conducted 4 full scale exercises which included Amtrak, UP, U of U, FBI and many other agencies.

• Completed a Continuity of Operations Plan (COOP)

• Updated the Family Assistance Center plan

• Completed NTSB and TEEX training

Questions ?

Approving August 2018 Change Day Title VI Analysis

Nichol Bourdeaux, VP External Affairs&

Andrew Gray, Civil Rights Compliance Officer

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Fare Structure Review & Authorizing Reduced Fare

Agreements

Nichol Bourdeaux

August Change Day Title VI Analysis

PresentedJune 13, 2018

UTA and Title VI

• UTA is committed to avoiding unfair treatment and discrimination in the allocation and administration of public transit services

• UTA has developed policy for measuring and mitigating negative impacts on minority and low‐income populations

• UTA performs an analysis on any major change to measure potential impacts

• Analyses are presented to the Board of Trustees

August Change Day

• Overview of Proposed Service Changes• Routes 39 and 41

• Route 831

• Pleasant View – FrontRunner Station Elimination

• Public Outreach Efforts

• Conclusion of Analysis

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Changed End of Line to better connect to Green Line

Routes 39 and 41

• April Change Day changes to 834 eliminated student housing access to transit

• Public requested service be replaced in area

• Route 831 was realigned to service five new stops

• No stops eliminated

Route 831

• Currently Runs four round trips per day

• Trips average 6 – 8 riders

• Implementation of Positive Train Control estimated costs of $1.4 million

• Low Ridership and Costs associated with the use of Union Pacific rails motived the elimination of all service

Pleasant View StationPublic Comment – Route 39 & 41

• Comment period from April 18 – May 17.

• Proposed changes included: changes to start/end of service on Route 33/35/35M; alignment changes on Route 39/41 to maintain “one‐seat ride” and improve connections to TRAX at WV Central.

• Two public hearings• May 3 – West Valley City Hall• May 9 – Magna Library

• Comments also taken via website, email, mail and by phone.

• 6 people attended hearings; 5 total comments received

• Comments included: support for alignment changes to Route 39/41; concern about connections due to proposed time changes.

• Based on feedback, proposed changes to morning service on Route 33/35/35M will not be implemented. Schedule adjustments to evening service will proceed

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Public Comment – UVX and 831• Comment period from April 25 – May 24.

• Proposed changes to accommodate the opening of UVX and adjustments to parallel and connecting service included:

• Three public hearings• May 15 – Provo City Library • May 16 – Spanish Fork Senior Center• May 17 – American Fork Senior Center


• 10 people attended hearings; 7 total comments received.

• Comments primarily about UVX opening and desire for more service overall.

• Public comment also included a request to add service on 831 to replace service at bus stops eliminated during April Change Day

• Proposed service changes will proceed.

Public Comment – Pleasant View• Comment period from May 1 – June 1.

• Proposed changes included: suspending FrontRunner service between Ogden and Pleasant View; modifying schedule and frequency on Route 616.

• Two public hearings• May 16 – Pleasant View Municipal Building• May 17 – North Ogden City Council Chambers


• Staff also held two open houses prior to the public meetings and conducted a survey of riders on FrontRunner and Route 616.

• 1 person attended hearings; 2 total comments received.

• Comments included: support for changes to Route 616; desire for more bus service; desire for future long‐term improvements to FrontRunner.

• Proposed service changes will proceed.

Findings of Analysis• Since there was no elimination of service or access to Routes 39 and 41, there were no impacts on any of the surrounding population

• The change of alignment with the 831 added service and did not eliminate any service. As such, the high concentration of people classified as low‐income benefited from this change

• Those impacted by the elimination of FrontRunnerservice to Pleasant View Station were predominantly non‐minority and not low‐income

Conclusion

• UTA did not identify any disparate impacts on minority populations or a disproportionate burden borne by low‐income populations in the proposed changes for August Change Day

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UTA Fares: Fare Study Update & Current Pass Program Approval • Update on fares study

• Pass program overview

• Action: Approval to continue current pass program

Overview

Timeline:

Fares Study Update

March 2017: Project Initiated

September 2017: Existing Conditions

Oct – Dec 2017: Initial Options Development & Refinement

Jan – Feb 2018: Organizational Proposal, Policy

& Process Development

March – July 2018:

Opportunities & Options

Fares Study Update




Jan – Feb 2018: Organizational

Proposal, Policy & Process

Development

March – July 2018: Opportunities &

Options

Easy to use Understandable Customer Desirability Reflects Cost of Service Promotes Ridership Affordable and Accessible Maintains Sustainable Revenue

Stream Compliance with Legal

Obligations Responsible Return on

Investment Positions UTA for the Future

Dedicated Project StaffOrganizational Effectiveness &

Strategic Planning

+

GoalsInformed by the Board

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Fares Study Update

September 2017:

• Board Summary Update • Option Development






Development


Options

Fares Study Update

Option Refinement through Modeling & Public Outreach

Agency Name Meeting Date Agency Name Meeting Date

UTA Operations Staff 9/20/2017 Utah Transit Riders Union 10/21/2017

UTA Customer Service Staff 9/25/2017 UTA OCA Leadership Team 10/23/2017

State Division of Adult and Aging Services 10/4/2017 Wasatch Front Regional Council staff 10/24/2017

Ogden‐Weber Chamber of Commerce 10/10/2017 DWS ‐ Workforce Development Division 10/26/2017

Utah League of Cities and Towns 10/17/2017 DWS ‐ Workforce Development Division 10/27/2017

Salt Lake City Transportation 10/18/2017 Division of Workforce Services ‐ Refugee Services Office 11/6/2017

Utah County Chamber of Commerce 10/19/2017 Mountainland Association of Governments staff 11/6/2017






Development


Options

Fares Study Update

Organizational Change Recommendation






Development


Options

Timeline:

Opportunities:

1) Consolidated ownership and accountability of fares, fare policies and processes

2) Strategy informed by understanding of customer markets and financial factors

3) Simplification in the fare system

Fares Study Update






Development


Options

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• Passenger revenue synopsis

• Discount fare programs• Public

• Required

• Elective

• Contracted pass programs

• Action: Approval to continue current pass programs

Overview: Pass Program

• 17B-2a-808.1: Large public transit district board of trustees powers and duties:o (2) The board of trustees of each large public transit district shall:

• (i) fix rates, fares, rentals, charges and any classifications of rates, fares, rentals, and charges…

• (s) review and approve all contracts pertaining to reduced fares, and evaluate existing contracts, including review of:

– (i) how negotiations occurred;

– (ii) the rationale for providing a reduced fare; and

– (iii) identification and evaluation of cost shifts to offset operational costs incurred and impacted by each contract offering a reduced fare;

Enabling Legislation - 2018

Ends Policy No. 1.2.3 states,

“Utah Transit Authority management and staff will administer UTA in a manner that anticipates future growth with appropriate planning and investment. UTA management and staff will periodically adjust services and fare policies according to a published set of criteria that appropriately price services, optimize ridership and revenues and provide affordable transportation options for everyone, including transit-dependent populations.”

UTA Board Policy

Executive Limitations Policy No. 2.1.2 states,

“The General Manager shall not discount fares established by the Board of Trustees except for:”

– service providers for the economically disadvantaged,

– educational institutions,

– persons with disabilities,

– promotions to encourage ridership, and

– special considerations.

UTA Board Policy

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UTA Passenger Revenue

UTA TOTAL REVENUE SOURCES 2016,

2016 UTA COMPREHENSIVE ANNUAL FINANCIAL REPORT (CAFR)

Fares represent ~$51 M of the agency ~$365 M operating budget (2016)

Passenger Revenue By Source

TOTAL PASSENGER REVENUE BY FARE TYPE, 20162016 UTA Passenger Sales Revenue Report

• Publicly‐collected fares represent ~$29 M

• Private contracts comprise ~$22 M

Why does the agency offer discounts?

• Some are required by FTA

• Some are elective

Discounts

Fares charged to Seniors, Persons with Disabilities, and Medicare card holders during non-peak hours on fixed-route service cannot exceed 50% of the cost of peak hour fare. FTA 49 U.S.C. 5307(c)(1)(D)

UTA offers the half priced fare on the followingproducts:

• One-way fare

• Roundtrip (TRAX & Streetcar only)

• Day Pass

• Monthly Pass

• One-way deviation on Flex Routes

• Half-price SLC-Park City Connect

Required Discount – Reduced Fare

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• Eligibility-based

• Market-based

• Partnerships with outside parties

Elective Discounts

Eligibility-based

Purpose: To direct discounts to targeted groups of UTA riders

UTA currently offers the following: • Freedom Access Card (free fixed route unlimited transit pass for paratransit eligible UTA

riders)

• Minor/Student Pass (local or premium monthly pass – 25% off)

• Horizon Pass (local monthly pass – 25% as determined eligible by Department of Workforce Service)

• Summer Youth Pass/ Rider’s License – (premium monthly pass good for summer months for $99)

Elective Discounts – Eligibility-Based

Market-based

Purpose: To drive ridership to certain products or to fill a niche in customer base

UTA currently offers the following:

• FAREPAY (40% discount on bus, up to 20% of TRAX, Streetcar, and FrontRunner)

• Group Pass ($15 for four (4) riders)

• Tokens (10% discount on purchase of ten‐pack)

Elective Discounts – Market-Based

Partnership contracts with outside partiesPurpose: To achieve the benefits that come from partnerships

What are the benefits?• To the Rider - Reduced transportation costs, increased access to opportunity, reduced

environmental impact

• To the Partnering Agency - Reduced parking demand and auto congestion, appeal for recruitment and retention, payroll tax benefits, large-scale impact to air quality

• To the Region - Maximize public investment, large-scale impact to air quality, increased access to opportunity

• To UTA - Remove barriers to entry for large markets of ridership, predictable and sustainable revenue resource

Elective Discounts – Partner Contracts

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Discount Types – Partner Contracts

• Institutional partnerships • Corporate/employer

• Educational

• Medicaid punch pass

• Homeless services providers

• Municipal (Hive Pass)

• Promotional/educational• Travel training

• Event ticket-as-fare

The discounts are established relative to:• Public fare

• single trip

• monthly pass

• day pass

OR

• Operating costs

Price is either: • Fixed pricing per pass, per person, or

per trip

OR

• Based on operating costs

Criteria for Pricing

Exhibit A

Program Type of Pass or Product PricingAnticipated 2018

RenewalsExample of Participants

ECO Annual Preferred Annual Electronic Pass $392 annual electronic pass purchased for 100% of the partner's employees. 26 Fidelity Investments, Ernst & Young, JC Penney

ECO Annual Select Annual Electronic Pass $872 annual electronic pass purchased for select employees. 18Western Governors University, Rockwell Collins, Jolt

ECO Daily Electronic Pass $6.40 per trip, minimum $1,000 spend per month. 16Holly Refinery, UMB Fund Services, Orbit Irrigation

ECO Monthly Electronic Pass$89 monthly electronic pass purchased for select employees, minimum 15 passes, billed monthly, valid on rail and regular bus.

11Overstock, Kirton & McConkie, ARUP Laboratories

ECO Annual (Old Program)

Annual Electronic Pass$91 annual premium electronic pass purchased for 100% of the partner's employees.

3Legislative Research and General Counsel, Legislative Auditor General, Office of the Fiscal Analyst (contracts run July 1‐June 30)

ECO Pay per Trip (Old) Electronic Pass Graduated pricing scale that does not exceed 20%. 3IHC Health Services, Select Health, Mountainland Association of Governments

ED Pay per TripElectronic Pass ‐ UTA Issued or Student ID

25% off the public single trip fare. 3Clearfield Job Corps, Judge Memorial, Salt Lake School District

Non‐Profit ECO Annual 25% off annual preferred or annual select ECO pass program pricing. 2 Downtown Provo Inc., LDS Church

RidevanPlus MonthlyEach rider pays $50 per month for a monthly UTA ECO pass. The van cost is $260. The costs may be subsidized by a sponsoring employer.

12IHC Ride Van Plus, Stadler US Inc, Litho FlexoGrafics

Travel Training Electronic Passes Free of charge. 19 IRC, Catholic Community Services

Homeless Service Providers

Tokens, Day Passes, Adult Monthly Paper

Tokens, day passes and adult monthly paper passes are sold at a 50% discount but must be distributed to the homeless for free.

41 Volunteers of America, Road Home

ECO Annual Preferred* Annual Electronic Pass $199 annual premium electronic pass. 2Lucid Software and Pluralsight

*One‐time first year only introductory price

Co‐OpMonthly Premium or Regular Paper Pass

20% off regular and premium adult monthly passes, 30% off the pass price is subsidized by the partner and the employee pays no more than half of the price.

5LDS Church, Harmons City Creek, KSL Broadcasting, Marriott Hotel and Parvus

Exhibit B

ProgramType of Pass or

ProductPricing

Anticipated 2018

renewalsExample of Participants

ECO Annual Preferred‐Custom

Electronic PassPricing based on current eco pass programs (See above). Contract terms added to be approved by institution.

3Bureau of Reclamation, United States Bankruptcy Court, Wageworks

SkiEmployer Issued Tap Passes

20% discount off of the ski bus fare. 6Alta, Brighton, SL Visitors Bureau, Snowbird, Solitude, and Sundance

Ski Electronic Pass Pricing is based on the cost to run the service. 4Davis County, Ogden Weber Convention and Visitors Bureau, Snowbasin, Powder Mountain

Ski Electronic Pass Pay per trip value. 4Canyon's Resort, Deer Valley Resort, Park City Municipal Corporation

EDElectronic Pass ‐UTA Issued or Student ID

Pricing is based on bulk (per boardings $1.00‐$1.60 per boarding) and buying transit passes for 100% of their student body population.

3 MTECH, LDS Business College

Ticket‐as‐FareElectronic Tap Pass or Printed Pass

$0.50 cents/ticket purchased for all event tickets sold.

Varies Ogden Twilight

Low IncomeRegular Adult Monthly Paper Pass

25% off the regular adult monthly pass. 1 Department of Workforce Services

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Questions? Action: Resolution

OTHER BUSINESS

Next meeting tentatively scheduled for:

Wednesday, September 12th

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ADJOURN

operations & customer experience committee meeting · certified (ohsas 18001) in 2013, 2015 and...

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