operational plan - cairns regional council · 2015. 4. 29. · • resulting from lease process...

Providing for today, preparing for tomorrow #4408596

3rd Quarter Review Operational Plan

2014-2015

Operational Plan 2014 – 2015 3rd Quarterly Progress Report

#4408596 v3 Page 1

OPERATIONAL PLAN PERFORMANCE REPORT

In accordance with the Local Government Regulation 2012 Council is required to prepare and

adopt an annual operational plan for each financial year. The operational plan states how

Council will progress the implementation of the Corporate Plan 2013 – 2018 during the period of

the 2014/15 Financial Year.

Performance is reported quarterly through Operational Plan reviews and is monitored to ensure

all tasks and services are on track to be delivered.

Overall, of the 95 measurable items in the four themes, Community, Economy, Environment and

Governance, 27 were completed in the first quarter, 8 are completed in the second quarter and

4 were completed in the third quarter as at 31 March 2015. Further details are provided in the

below report.

0

2

4

6

8

10

12

14

16

Community Economy Environment Governance

Unsatisfactory Marginal Satisfactory Completed Pending


#4408596 v3 Page 2

1.0 COMMUNITY

A vibrant, inclusive and healthy community with the access to services and facilities which reflect its unique character, role and needs.

Major Initiatives and Key Operational Activities

Unsatisfactory Marginal Satisfactory

Pending

Completed

Complete City Centre Alive Lake Street project and commence work on the Shields Street Heart project

Comments: Practical completion of Lake Street was completed on the 6 September 2014. The design and development commenced in September 2014 for Shields Street.

Progress options for a performing arts centre

Comments: • Investigated required extents of re-design and documentation with Architect

• Resulting from lease process Council will look to limit ground floor works to a tidy up only

• Revised time line would be about 8 weeks to re-document from an agreed concept

• Top floor, museum space design sees few changes (enclosed veranda areas may stay)

• Otions of going back to original tenderers quotation being considered Estimated timeline for Council to make a decision on tender is estimated at August – September 2015.

Delivery of School of Arts – Complete final building design, Museum fit-out design, assessment of Tender and commencement of construction

Comments:

Project tendered and Council has considered but resolved to re-tender after design refinement to reduce cost and improve marketability of the finished building.


#4408596 v3 Page 3

Finalise the new Cairns Regional Planning Scheme

Comments: Council received approximatley 6700 submissions during the statutory consultation. Council officers are currently reviewing the matters raised in the submissions and recommending changes to the draft planning scheme to respond to the issues. The next stage is to finalise the amendments to the draft planning scheme and seek approval from the State Government to adopt the planning scheme.

Develop a Strategic Cemeteries Plan

Comments: The development of the Strategic Cemeteries Plan has outlined future infrastructure upgrade requirements for submission in the 3 year Capital Works Program. A number of enchancement projects will be completed in the last quarter of the current financial year as will the design for the Forest View expansion area.

Prepare a streetscape plan for Gordonvale town centre

Comments: A preliminary scope has been prepared. Further discussion with the Mulgrave Chamber of Commerce is required as the desired project may not align with the initiative identified in the Operational Plan.

Review the Local Disaster Management Plan

Comments: 2014 Local Disaster Management Plan, including a revised Natural Hazard Risk Assessment, has been endorsed by Council and adopted by the Local Disaster Management Group. The Plan has been assessed by the Inspector General Emergency Management’s (IGEM) office as 100% compliant in all categories, rating higher than District and State averages with recognised “good” practice in Evacuation, Education & Capability.

Conduct annual Local Disaster Coordination Centre exercises and training

Comments: Training completed. The Annual Exercise, Cyclone Otis was successful with positive feedback from Council participants (Incident Management Team * volunteers) and agencies alike.

Facilitate the delivery of disaster preparedness workshops for new residents

Comments: Ongoing program delivered in conjunction with Get Ready Queensland Week Activities Plan.


#4408596 v3 Page 4

Complete community consultation process in accordance with the Referable Dam Guidelines and Water Supply (Safety and Reliability) Act 2008 and submission of Annual Report for Referrable Dam Emergency Action Plan (EAP)

Comments: Letters and information Flyers have been finalised and mailed to the community. Water and Waste are prepared for quesitons from the public regarding this information.

Deliver Outcomes from Libraries Strategic Business Plan 2011-2016

Comments: Collection HQ software (part of the library software system) has been successfully implemented to enhance collection performance analysis to ensure evidence based purchase of library stock.

Implement WiFi at six (6) Library branches

Comments: Wi-Fi was implemented in July 2014 to 6 Library branches and monthly usage statistic indicates strong patronage. This project has received financial assistance from the Queensland Government through State Library of Queensland.

Refurbish of the Gordonvale Library

Comments: A final inspection of the building has been completed and scope being finalised. Planning has progressed to the procurement of consultant to finalise fit-out design before going to tender. Refurbishment is planned for completion November 2015. A closure date is anticipated to be late August and will be confirmed via the tender process.

Construct a commemorative war service memorial at Gordonvale

Comments: • Installation in Norman Park completed. • Soft Community Launch completed Dec 2014.

Deliver Outcomes from Community Development Strategic Plan 2011-2016

Comments: Sister Cities Day and Cairns Sister Cities Youth Ambassadors Program completed. New Sister Cities banner installed at the International Airport. Cairns Cultural Diversity Week completed


#4408596 v3 Page 5

Commission Cairns Regional Gallery Conservation Management Plan

Comments:

Consultant commissioned to complete CMP to be finalised in May 2015. Conditions of Agreement #4586656.

Delivery of major public artworks complete: City Centre Alive; Edmonton Leisure Centre

Comments: The City Centre Alive Public Art Project – Gateway Theme designed by Sebastian Di Mauro has been fully commissioned - on time and on budget. Themes and opportunities for the Edmonton Leisure Centre have been completed. A PLA with a budget of 100K for the commissioning of works has been approved with a project completion date of 11/12/2015.

Plan and implement the Cairns Festival

Comments: The 2015 Cairns Festival programming is beginning to come together. Online applications closed 16 March. Have met with the Cultural Diversity Week committee and are in the process of finalising the programming of these events. The Grand Parade Coordinator begins on April 14; parade applications are scheduled to open 4 May. Currently working towards launching the program 16 July.

Coordinate 2015 Cairns Children’s Festival

Comments: The Festival is programmed and marketing is occurring. The tickets for the headline act are currently on sale. Unfortunately State Grant applications were unsuccessful. The Festival will take place at The Tanks Art Centre on May 10th.

Establish the Punjabi Association at Kendrick Park

Comments: • Road Closure has been approved, • Club have formally withdrawn their request to lease the facility.


#4408596 v3 Page 6

Achieve target of 250 participating clubs in the Go Clubs Partnering Initiative

Comments: There are currently 199 clubs registered and participating in the Go Club Program – it is anticipated that this will increase once clubs re-activate after the school holiday shut down period.

Implement Healthy Active School Travel (HAST) as a part of the Active Towns Cycling program

Comments: There are currently 10 schools registered and participating in the HAST program.

Review Cycling and Walking Strategy implementation

Comments: Internal review has commenced with report to Council/Eteam after June 2015.

Implement findings of School speed zone review

Comments: Outcomes of review are currently being implemented.

Complete Drinking Water Quality Management Plan

Comments: Drinking Water Quality Management Plan was submitted to the state regulator and approved on 28 July 2014.

Deliver Quality Drinking Water in accordance with Australian Drinking Water Guidelines

Comments: There have been no Drinking Water non-compliances in the third quarter.

Prepare proactive Dengue Management Plan

Comments: Delivered. The Dengue Fever Memorandum of Understanding, in conjunction with the Queensland Dengue Management Plan, is in operational with Queensland Tropical Public Health Services, in addressing the current dengue outbreak.


#4408596 v3 Page 7

2.0 ECONOMY

A strong, diversified and sustainable regional economy that supports the growth of new and existing industry and business activities whilst enhancing local lifestyle and providing long term employment opportunities.



Pending

Completed

Deliver major projects including City Centre Alive, Moody Creek Detention Basin, Lake Street Connection, Machan’s Beach Rock Wall, Tobruk Pool redevelopment and Shield Street Heart

Comments: All projects well underway or completed.

Complete Lucky on Lake Campaign to support city traders during re-development of Lake Street

Comments: The Get Lucky on Lake campaign culminated in the grand prize draw and Lake Street Opening Celebration on the 06 September. The competition attracted nearly 150,000 entries over a five-month period. Approximately 4,000-5,000 people attended the opening event.

Develop Strategic Car Parking Strategy

Comments: Council has established short and medium term CBD upgrades to existing ticketing facilities. Works have commenced and further projects will be launched in the last quarter. Parking survey carried out 20 November 2014. Supply (parking spaces) and demand (survey results) have been analysed. Car Parking Strategy is currently being developed based on new ‘baseline’ data and predicted development and growth.


#4408596 v3 Page 8

Manage Resource and Performance agreement with Tourism Tropical North Queensland

Comments: Council has committed funding of $2 million for the 2014/2015 financial year to support Tourism Tropical North Queensland (TTNQ). This funding is to be provided through two mechanisms; 1. The development of a new three year Resource and Performance Agreement (R&P) providing funding of $1.5 million (ex GST) per annum for the period 1 July 2014 to 30 June 2017. This agreement has been executed. 2. The provision of project based funding up to $500,000 (ex GST) for the 2014/2015 financial year of which $337,000 has already been approved. TTNQ report on a regular basis to Council through general reports highlighting outcomes achieved. TTNQ CEO will present to Council their first report under the new R&P Agreement in Ocotber 2014.

Coordinate the development and delivery of Sister Cities Youth Ambassador Program

Comments: Completed with 12 students from 6 cities visiting the region over a ten day period.

Deliver the TNQ20 Business Excellence and Tropical Innovation Awards

Comments: TNQ20 is a comprehensive program of events, workshops and initiatives aimed at celebrating, enhancing and developing business and innovation excellence, running from April to November 2014. In the first quarter, the TNQ20 rebranding was successfully launched and a revamped Business Excellence and Tropical Innovation Awards were held to recognise innovators and entrepreneurs. 77 businesses from across TNQ entered the Awards with a diverse range of businesses being represented amongst the winners. The TNQ20 Knowledge Café series was also launched at the Awards and features an eight part series of capacity building events, Four Knowledge Cafés have occurred in the first quarter with the remaining events to occur by the end of the second quarter.

Undertake revaluation and condition assessment of all Transport Assets

Comments: Condition assessment of all transport asset classes to be completed April 2015. Transport Asset Valuation Methodology completed and accepted by external consultant. Review of unit rates undertaken. Report to be completed by June 2015.


#4408596 v3 Page 9

Review and update the CBD and Environs Drainage Management Plan

Comments: Council has engaged GHD, following an open market tender process, to develop the Saltwater Creek DMP. Works progressing. Expect completion and final report May 2015.

Undertake design for Esplanade North erosion control works

Comments: Preliminary report completed and options are being considered.

Complete Cultural Resource Mapping

Comments: Cultural Resource Mapping is finalised with approximately 900 regional cultural resources geographically identified and uploaded in Council’s GIS system.

Develop a Shared Facilities Usage Agreement in liaison with Education Queensland

Comments: Engagement complete & process agreed with Education Queenland stakeholders

Support apprenticeship scheme with the public sector and maintain a minimum of 5 Trainees directly employed across Council

Comments: Council currently has 42 hosted apprentice and 3 Trainees. There are 2 apprentices and 2 trainee positions vacant.

Increase the number of Aboriginal and Torres Strait Islander employees within Council compared to 3 year average

Comments: Slight decrease in numbers compared to 3 year average; number of entry level employment programs commenced to increase particpation rates.

Provide support for G20 and deliver the Future of Tropical Economies Conference

Comments: Council’s Economic Development Unit coordinated and undertook a significant body of work in the first quarter to deliver a number of G20 initiatives which sought to: increase engagement with international media outlets and delegates; increase engagement with business and community; and ensure Cairns was an attractive and friendly place for G20 delegates and media to visit – in line with the Cairns G20 Economic Leveraging Strategy.


#4408596 v3 Page 10

Key achievements include: • The successful delivery of the inaugural Future of Tropical Economies Conference

brought together around 150 thought leaders, policy makers and researchers to hear from distinguished speakers who shared new ideas and fundamental research relative to the world's tropical economies.

• Support provided for Tourism Tropical North Queensland and Tourism and Events Queensland for the delivery of the G20 Media Welcome Reception attended by 130 invitees.

• The development and delivery of a professional exhibition booth in the G20 Media Centre containing promotional collateral and newsworthy information about trade and investment opportunities in the Cairns and TNQ region.

• Significantly contributed to the development of Cairns and TNQ specific content for the ‘Queensland Globe for G20’ including spatial and non-spatial data, content, case-studies, opportunities and the collation of imagery and videos.

• Developed the ‘Taste a Nation’ campaign and provided support to Taste Paradise in delivering campaign which positioned Cairns as a “G20 Global Food Safari”. 60 Cairns hospitality outlets (restaurants, bars, hotels) adopted a G20 nation and promoted a special G20 dish or drink on their menu for a 4 week period over including the G20 weekend.

• Supported the Cairns Post Open Your Eyes to the World Luncheon featuring two panels of speakers and around 200 attendees.

• Supported the early development of Tropical Jam a free community event delivered by Queensland Music Festival to celebrate G20.

• Ensured Council’s internal stakeholders were working closely to deliver a well presented CBD and city through strong leadership and coordination.

• Ensured that G20 delegates were welcomed to the city with Welcome to Cairns banners and signage as well as 2,000 badges distributed to CBD retailers and hospitality outlets.

• Worked closely with the Treasury Events Planning team to ensure they had access to contacts and relevant resources to deliver an exception event.

• Worked closely with the State Government’s G20 Coordination Unit to develop newsworthy stories for distribution to international media networks and will continue to do so in order to leverage the success of Cairns’ host city status in the lead up to the Brisbane Summit.

• Worked closely with senior QPS officers to ensure safety and security risks were minimised and that all other needs were met in an efficient manner.


#4408596 v3 Page 11

Continued economic investment through grants and other programmes

Comments: Through Council’s Industry Development Fund grants were provided to: • Tropical Green Building Network for A Green Building Mission to Indonesia • TradeLinked Cairns & PNG for a Supply Chain Development Project • Tropics – Tropics Project - JUTE Through Council’s Economic Diversification Fund a grant was provided to: • Superyacht Group Great Barrier Reef for an Export Development Project • Study Cairns International Marketing Campaign 2014 Council has committed funding of $2 million for the 2014/2015 financial year to support Tourism Tropical North Queensland.


#4408596 v3 Page 12

3.0 ENVIRONMENT

A sustainable, well managed and healthy environment that provides a balance between built infrastructure and the conservation of our world heritage features and natural and cultural resources.



Pending

Completed

Commence preparation of the Local Government Infrastructure Plan (LGIP)

Comments: Council engaged Integran to prepare the LGIP. The LGIP is being prepared in consultation with Council’s infrastructure asset owners and financial officers. Planning and population assumptions have been prepared and are being used by relevant asset owners to inform their network planning. Updated network plans and schedules of work are the next deliverable of Council. It is anticipated that the LGIP will go before Council later in the year for endorsement to submit to the State for review.

Complete infrastructure charges audit and review of infrastructure charges agreements

Comments: The infrastructure charges audit and review of infrastructure charges agreements has completed. The next stage will be to incorporate the outcomes of the review into a GIS format.

Implement Asset management plans to direct infrastructure renewal programs

Comments: Core Asset Management Plans for Transport, Drainage and Marine Infrastructure have been updated in 2014. Corporate Asset Plan to be presented to Council October 2014.

Participate in joint Cairns Regional Council/ Transport and Main Roads transport planning initiatives such as the Northern Access Corridors Study and Smithfield Bypass project

Comments: Ongoing. Council officers are involved in Transport and Main Roads transport planning initiatives including the Northern Access Corridors Study, and Smithfield Bypass project, Mt Peter / Edmonton Public Transport Study & Cairns CBD Transport Model. Current joint planning initatives include Aquis impact, CTSM (Cairns Strategic Transport Model), Mount Peter-Edmonton Public Transport Network Study, Bruce Highway Upgrade Stge 2 (Robert Rd to Foster Rd) and Translink bus route network.


#4408596 v3 Page 13

Review Disability Discrimination Act compliance for Council assets including bus stops and disabled car parking access

Comments: The review of the compliance with the Disability Discrimination Act for bus stops is ongoing and on target.

Deliver energy audits to key Council facilities

Comments: Audits delivered the through the “Kill-a-Watt” program with a focus on CS&CS facilities.

Review and update the Waste Management Strategy 2010-2015

Comments: Preliminary stages of the strategic planning process completed, however, key staff leaving the organisation has delayed progress on this project.

Monitor to achieve a kerbside dry recycling rate of at least 60% by 2015

Comments: Currently sitting at 58% which is steady from last quarter. Onsite stockpiles, particularly of recycled crushed glass, are currently affecting the overall rate.

Monitor to achieve an overall diversion from landfill rate of at least 70% by 2015

Comments: Currently sitting at 66%, which is steady from last quarter with improvements forecast to be seen in the remaining quarter.

Develop the Copperlode Dam Emergency Action Plan

Comments: Copperlode Dam EAP was reviewed in line with the new legislative guidelines. The EAP was approved by the Office of the Dam Safety Regulator and distributed to named parties on the 15 July 2014.

Develop local parks service levels standards as part of a potential strategy

Comments: • Phase 1 Complete (Shang Park Place Making Pilot) • Phase 2 is underway dn involves developing a strategy to guide the mangement and

delivery of play spaces across the region.


#4408596 v3 Page 14

Adopt Council’s Pest Management Plan

Comments: Council endosed its Pest Management Plan on the 25 March 2015.

Develop and adopt Whitfield Hill Trails Master Plan

Comments:

• Feasibility Study has been adopted by Council 2013/14 • Native title considerations finalised for the Green Arrow and consutant is

working with the Traditional Owners to assess cultural heritage considerations for the site.

• Ground truthing report has been completed • Budget to implement Green Arrow in 2014/15 • Quotations have been received. • Commence after cultural heritage assessment and other approvals have been

secured

Review Council’s Climate Change Strategy

Comments:

Work to commence on draft plan for new Strategy in 2015 in consultation with relevant stakeholders.

Implement Year 3 of the Waste and Recycling Communication and Education Strategy

Comments: The campaign is on track and budget to date. The Media Plan development through to June 2015 is complete and deliver is underway.

Deliver the Green Thumb program

Comments: Green Thumb program continuing delivery through PakMag articles, advertisements and competition. Response has been steady with additional registrants on the site. Winner will be announced at the EcoFiesta on 31 May 15. Project plan to be revised for 2015.

Deliver the Sustainable Living Expo

Comments: Preparations continue for ECOfiesta and ECOweek. Sponsorship has been secured for the event. Event to be held 31 May 2015.


#4408596 v3 Page 15

Deliver Council’s Community Sustainability Grants

Comments: Grants have closed and will be announced on 31 May at the EcoFiesta.

Deliver Council’s State of Environment Report

Comments: State of the Environment report 2013/14 delivered. Next State of the Environment report 2013/14/15 due to be delivered Sept 2015.


#4408596 v3 Page 16

4.0 GOVERNANCE

An efficient organisation providing best practice service delivery through leadership and policy making and the effective management of people, assets and finances.



Pending

Completed

Develop and implement 3 year and 10 year Infrastructure Capital Project Plan

Comments: A comprehensive 3 year plan has been developed as part of the 2014/15 Annual Budget process. Performance against this plan is monitored through the new Capital Works Approval and Reporting process. An overarching 10 year plan has also been developed as part of the budget process and is incorporated into Council’s long term financial planning.

Review Capital Approval Process

Comments: A Capital Works Approval and Reporting Process has been developed and implemented.

Implement the Pulse suite for management of the capital expenditure program

Comments: The Pulse Software has been successfully implemented. This provides an effective system to manage and report on the capital expenditure program.

Monitor compliance with Department of Local Government ratios to maintain financial sustainability. Current financial year and over the ten year model

Comments: This is an ongoing process. Ratios benchmarks were achieved throughout the forecast period of the long term financial model. Benchmarks have also been achieved in relation to year to date actuals for the 2014/15 year.

Retain an unmodified audit opinion on annual financial statements status

Comments: 2013/14 Financial Year Financial Statements and audit are complete and an unmodified opinion issued.


#4408596 v3 Page 17

Maintain a balanced budget

Comments: A balanced budget has been adopted for the 2014/15 financial year and is forecast throughout the duration of Council’s long term financial model.

Achieve a maintained or improved QTC credit outcomes position

Comments: The QTC Credit Review process is complete. Council’s rating improved from a Sound(Negative Outlook) to a Sound (Neutral Outlook) which is consistent with or better thanother similar sized Councils in the State.

Implement Centralised Procurement to major business departments for capital and operating expenditure

Comments: Centralised Procurement has been implemented in Cairns Water and Waste, Planning and Environment, Corporate Services, Executive, Human Resources, Organisational Development and Cairns Works Construction. In the past quarter centralised procurement has progressed in each of Cairns Works Maintainence, Fleet and Facilities Maintenance. The introduction of procurement into all areas has been implemented by using existing resources and creating synergies from other other areas of Council.

Prepare a rolling-four-quarter procurement forecast

Comments: A quarterly forecast of proposed tendering activities has been generated and placed on Councils website in a new sub page under Current Tenders.

Produce a Community Annual Report

Comments: The Community Annual Report for 2014 was published in The Weekend Post on 6 December as a two-page colour spread.

Implement Shared Service Hub

Comments: The implementation of the Cairns Shared Services model is complete with all identified staff and operations transitioning by 31 March 2015 as planned.


#4408596 v3 Page 18

Monitor Departmental Phone Fox results and overall customer satisfaction through Voice of Customer Surveys and implement changes

Comments:

Phone fox has been completed in April 2015, results to be communicated to organisation for opportunities for improvement. External customer satisfaction was 82% for March; Internal Customer Satisfaction 79% with this result being consistent over the reporting period.

Monitor CRMs to be actioned within designated date period

Comments: Connected Customers Web program will deliver the new Council Website as scheduled and provide further online service options for customers through the Self Service Portal.

Improve Cairns Regional Council website and increase online services through “My Council Website” and My Council Services project

Comments: A schedule has been agreed with the vendor which will see an implementation date of July 2016.

Implement the Council Information System (CIS) program with the realisation of process improvements and operational efficiencies

Comments: A number of process improvements and operational efficiencies have already been delivered. Further, staged implementations are planned. A revised schedule for the main deliverable is under consideration.

Achieve compliance with Water and Waste Customer Service Standards defined Key Performance Indicators (see Annual Performance Plan)

Comments: Third quarter performance has seen 77% compliance with the State Government defined KPI’s for Water Service Providers.

Implement vehicle / plant renewal program to ensure efficient operations

Comments: The updated fleet acquistion process commenced in December 2014 and includes General Manager approval for all replacements. The new program includes GPS usage data, maintenance costs per vehicle and comparative assessment of like vehicles.


#4408596 v3 Page 19

Progress development of EBA for September 2015 adoption

Comments: Human Resources & Organistaional Change have commenced regular meetings with Executive to review current agreement and undertake benchmarking of current data. Formal negoations to commence July 2015.

Develop Internal Communication Strategy

Comments: Marketing and Communications Unit have been working with the General Manager Human Resources and Organisational Change to boost engagement of staff through tools such as The Loop and a series of posters for the workplace to promote our vision and goals. Marketing and Communications Unit will continue to work with Human Resources and Organisational Change to develop an internal communications strategy, noting that work currently being done by staff dealing with award / EBA changes will feed into that strategy.

Implement E-recruitment

Comments: On-line applications and short-listing process has been successfully implemented. Further enhancements required for candidates to address key selection criteria online.

Develop Employment Strategy (incorporates First People, Cultural, Equal Employment Opportunity and Workforce Diversity)

Comments: The Employment Strategy has been developed in draft and will be finalised in early May 2015 .

Conduct external bi-annual Workplace Health and Safety Audit

Comments: Auditor has been appointed with the audit to commence in late April. A confirmation audit to be condcuted in September

Conduct external bi-annual Employee Opinion Survey

Comments: To conducted via combination of employee Focus Groups and Voice of the Customer survey. First Employee Focus Group conducted in February / March 2015. Employee Opinion Survey currently on hold.


#4408596 v3 Page 20

Deliver Cairns Regional Council Annual Training Awards

Comments: Delivered on 26 November 2014

Complete Leadership training for Managers and Coordinators

Comments: Monthly training sessions conducted; completion monitored and reported fortnightly. 13/4/2015 Delivered 10 Franklin Covey Programs with 134 attendees.

Monitor the coordination of Performance Review and Development Plans

Comments: Completion rates and overdue reported monthly to Executive Team.

Monitor the average time to fill vacancies

Comments: Monitored and reported monthly to Executive Team.

Completion of OHS plan (5 yearly)

Comments: Implementation of the plans is on schedule as adopted by Corporate Safety Committee. Currently completeing the last risk treatment plans for: Mobile Plant, Disease and Health, and Design. These will complete the 5 yearly plan action.

Monitor the completion of the Yearly Action Plan (Toolbox Talks, Hazard Inspections, Internal Audits)

Comments: Reported on a monthly basis to Executive Team.

Monitor the employee total turnover


Monitor the reduction in sick leave/carers leave compared to 3 year average



#4408596 v3 Page 21

Monitor the reduction in Lost Time Injury Frequency Rate and Lost Time Injury Duration Rate compared to the 3 year average


Providing for today, preparing for tomorrow #4478518v5

3rd Quarter Review Annual Performance Plan

2014-2015

Annual Performance Plan 2014 – 2015

Progress Report

#4478518v4 Page 1


Unsatisfactory

Marginal Satisfactory

Pending

Completed

Total water main breaks

Comments: 14/15 third quarter results are higher than the same quarter 13/14 with 54 main breaks compared to 43, however we are still well under target of 96 for the quarter.

Incidence of unplanned interruptions

Comments: 14/15 third quarter results have reduced by 1 unplanned incident to a total of 449 when compared with 13/14 total of 450. This is currently well under the target of 900.

Average response time for water incidents (bursts & leaks)

Comments: New indicator for 14/15 with no previous data to compare performance with. Currently well over target.

Water quality complaints

Comments: 14/15 third quarter results are slightly higher on 14/15 with 58 water quality complaints compared to 56 for the same quarter 13/14 and currently over target. Target is 51.

Total Council sewerage main breaks and chokes

Comments: 14/15 third quarter results are down on 13/14 with only 56 sewerage main breaks and chokes compared to 44 for the same quarter 13/14 and currently not under target. For the month of March there was no separation of private to council owned sewer blockages, thus resulting in a higher number for this month. This process is currently being resolved.

Average response time for sewerage incidents

Comments: New definition for this indicator for 14/15 with no previous data to compare performance with. This quarter the average response time was 56.3mins. The target response time is 120mins.


Progress Report

#4478518v4 Page 2

Total water and Sewerage complaints

Comments: 1222 queries with only 3 complaints. Customer service is currently reviewing and amending CRM categories to be in line with State Government requirements.

New Bin Delivery

Comments: Response time to deliver new bins by the contractor was reported at 97% completed on time. This indicates that the contractor has met their reportable KPI.

Missed Services

Comments: Missed services by the contractor was reported at 1.85 missed per 5000 services. This indicates that the contractor has met their reportable KPI.

Response time to missed services – kerbside waste and recycling

Comments: Response time to missed services by the contractor was reported at 92% completed on time. This indicates that the contractor has not met their reportable KPI by 1%. A request for improvement to the response time will be monitored by Contracts Supervisor over the next few months.

Response time to repair/replacement requests – kerbside waste and recycling

Comments: Response time to repair/replace requests by the contractor was reported at 99% completed on time. This indicates that the contractor has met their reportable KPI.


Progress Report

#4478518v4 Page 3

Cost of, and funding for the Community service obligations

Activities Community Service Obligation Description 2014/15

Type 1 Activities Water Service locations - Telstra, etc 84,306 Maintenance of fire hydrants 540,276 Access Charges foregone 429,381 Water charges foregone 1,592,057 Total 2,646,019 Wastewater Service locations - Telstra, etc 90,685 Access Charges foregone 1,021,046 Total 1,111,731 Solid Waste Management Free disposal general waste 560,584 Free disposal vouchers 11,500 Free disposal green waste 307,869 Free Mulch 43,601 Free transportation costs between transfer stations 68,653 Rates based financial assistance 43,812 Schools Recycling 29,921 In Kind Waste and Recycling Collections 4,712 Total 1,070,650

Capital Works – expenditure by program

2014/15 FUNDING

PROGRAM PROJECT TOTAL $’000

REVENUE $’000

GRANT FUNDING, DEV CONT, ETC.

$’000

WASTE 921 921 - WASTEWATER 17,383 14,890 2,493 WATER 18,054 15,775 2,279 TOTAL 36,358 31,586 4,772


Progress Report

#4478518v4 Page 4

Proposed Major investments

A) Water and Wastewater

Project Completion Date

2014/15 Budget

$’000 SWWTP Dewatering Sys Upgrade 30 Jun 2015 1,500 Managing Contract - Pump Stations 30 Jun 2015 3,930 Kamerunga Pressure Main Upgrade (SPS RL1 to Freshwater Ck) 31 Mar 2015 1,000 SPS RL1/BM1 to FW1 Upgrade Rising Main (Kamerunga Road Pressure Main) 30 Jun 2015 2100

Sewer Main and Manhole Refurbishment 14/15 30 Jun 2015 3,000 Northern Beaches design trunk water mains DN450 - P/Palms to Palm Cove Reservoir (PCW09503, PCW10501 and PCW09807) 31 Dec 2014 1,565

Clifton Beach - Design of 225mm Trunk Main (Evergreen St to Warren Rd) PCW09503, PCW10501 and PCW09807)

31 Dec 2014 1,403

Behana Creek to Edmonton West Pump Station - Upgrade Trunk Main Connection 30 Jun 2015 2,700

Redlynch Reservoir - Planning and Design Dedicated Inlet Main DN225 x 4,280m 30 Sept 2014 1,232

Water - Reticulation Mains 30 Jun 2015 1,920 Water Meter Replacement 30 Jun 2015 1,500

B) Resource Recovery

Project Completion Date

2014/15 Budget

$’000

MRF Surface Water Management 30 Jun 2015 200

MRF Upgrade 30 Jun 2015 325

Smithfield Transfer Station renewal of greenwaste pad / veg pad renewal

31 Mar 2015 100

Smithfield Transfer Station - renewal of metal pad /steel pad (receival area)

30 Jun 2015 100


Progress Report

#4478518v4 Page 5

C) Outstanding and Proposed Borrowings

Financial Targets

A) Water and Wastewater

Operating Revenue – No more than 1% under budget

Comments: Operating revenue is $3.2M (4%) favourable to budget due to greater than anticipated water usage consumption ($2.2M), fees and charges ($605K) and miscellaneous revenue ($333K).

Operating Expenses – Between 0% - 5% under budget

Comments: Operating expenditure is $1.2M (2.0%) ahead of budget, driven mainly by less than anticipated expenditure in depreciation ($880K) and employee expenses ($218K).

Net Operating Result – within 3% of budget

Comments: 18.3% favourable to budget. Cairns Water is forecast to exceed budget expectations by $4.5M in 2014/15.

Capex – 90% of budget spent by year end

Comments:


Progress Report

#4478518v4 Page 6

B) Resource Recovery

Operating Revenue – No more than 1% under budget

Comments: Operating revenue is $526K (2.4%) more than anticipated mainly due to the sale of recyclables and contract recovery revenue.

Operating Expenses – Between 0% - 5% under budget

Comments: Operating expenditure is $582K (-3.3%) over budget driven by greater than anticipated employee benefits expense, materials & services and depreciation.

Net Operating Result – within 3% of budget

Comments: 1.4% unfavourable to budget. Current trends indicate Cairns Resource Recovery will meet their full year budget target for the 2014/15 year.

Capex – 90% of budget spent by year end

Comments: Purchase of land not expected to be transacted this financial year

operational plan - cairns regional council · 2015. 4. 29. · • resulting from lease process...

Documents