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Operational Performance Reporting Manchester Airport February 2017

Departure Punctuality - Feb-17

Last Month Last Year % Change Target Var to Target

First Wave 85.2% 84.3% 0.8% 85.0% 0.2%Not First Wave 77.8% 80.5% -2.8% 85.0% -7.2%Grand Total 79.5% 81.4% -1.8% 85.0% -5.5%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target

First Wave 84.3% 84.9% (0.6%) 82.0% 2.3%Not First Wave 74.8% 77.2% (2.3%) 82.0% -7.2%Grand Total 77.0% 78.9% (1.8%) 82.0% -5.0%

ATMs and Passenger Volumes

MTD YTD

Terminal Flight PassengersLast Year Passengers

Change % Movements

Last Year Movements

Change % Passengers

Last Year Passengers

Change % Movements

Last Year Movements

Change %

Terminal 1Arriving 369,162 320572 15% 2469 2213 12% 5,498,360 4852312 13% 34674 30673 13%Departing 378,947 325625 16% 2480 2208 12% 5,451,130 4820403 13% 34619 30631 13%

Terminal 1Total

748,109 646197 16% 4949 4421 12% 10,949,490 9672715 13% 69293 61304 13%


Terminal 2Total 349,679 310366 13% 1872 1643 14% 5,814,708 5567515 4% 29875 28032 7%


Terminal 3Total

559,929 481488 16% 5683 5135 11% 7,506,388 6483045 16% 73078 63455 15%

Grand Total 1,657,717 1438051 15% 12504 11199 12% 24,270,586 21723275 12% 172246 152791 13%

Monthly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay

FLYBE BE 2882 30.5% 447 84%RYANAIR FR 1653 17.5% 346 79%EASYJET AIRLINES EZY 1437 15.2% 330 77%THOMSON AIRWAYS TOM 605 6.4% 159 74%MONARCH AIRLINES SCH ZB 587 6.2% 114 81%BRITISH AIRWAYS BA 572 6.0% 121 79%JET2.COM LS 567 6.0% 134 76%AER LINGUS EI 407 4.3% 50 88%LUFTHANSA LH 386 4.1% 66 83%THOMAS COOK AIRLINES MT 361 3.8% 101 72%Grand Total 9457 100.0% 1868 80%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay

FLYBE BE 38456 21% 6942 82%RYANAIR FR 24282 13% 6095 75%EASYJET AIRLINES EZY 19835 11% 5314 73%JET2.COM LS 12137 7% 3338 72%THOMSON AIRWAYS TOM 11855 6% 3189 73%MONARCH AIRLINES SCH ZB 9320 5% 1759 81%THOMAS COOK AIRLINES MT 8833 5% 2098 76%BRITISH AIRWAYS BA 7016 4% 1462 79%AER LINGUS EI 5315 3% 717 87%LUFTHANSA LH 4817 3% 849 82%Grand Total 141866 77% 31763 78%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality

77.82% 79.10% 81.15%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality %

MONARCH AIRLINES SCH ZB 155 10.7% 90.97%RYANAIR FR 194 13.4% 90.72%LUFTHANSA LH 53 3.7% 88.68%EASYJET AIRLINES EZY 257 17.8% 86.77%JET2.COM LS 196 13.6% 86.22%FLYBE BE 232 16.1% 85.78%THOMAS COOK AIRLINES MT 104 7.2% 83.65%BRITISH AIRWAYS BA 53 3.7% 79.25%THOMSON AIRWAYS TOM 174 12.0% 78.16%K.L.M. KL 27 1.9% 74.07%Grand Total 1445 100.0% 85.81%

Monthly Airline Performance by Departure Punctuality

DepartingPunctuality

Ranking Operator NameOperator

IATA Code Movements MovementsArriving

PunctualityDeparting

Punctuality

Punctuality Change (Dep-

Arr)InboundBaggage

1 QATAR AIRWAYS QR 126 1.0% 90% 95% 5% 95%2 CATHAY PACIFIC CX 32 0.3% 88% 94% 6% 100%

3 SINGAPOREAIRLINES SQ 80 0.6% 95% 90% (5%) 100%

4 AIR FRANCE AF 168 1.3% 87% 89% 2% 95%5 GERMAN WINGS 4U 52 0.4% 88% 88% 0% 96%6 DELTA AIRLINES DL 34 0.3% 82% 88% 6% 94%7 IBERIA EXPRESS I2 16 0.1% 88% 88% 0% 88%

7 VIRGIN ATLANTICAIRWAYS VS 112 0.9% 86% 88% 2% 96%

7 HAINAN AIRLINES HU 32 0.3% 81% 88% 6% 100%10 FINNAIR AY 110 0.9% 87% 87% 0% 82%11 VUELING AIRLINES VY 82 0.7% 88% 85% (2%) 98%12 ICELANDAIR FI 54 0.4% 81% 85% 4% 74%

13 MONARCH AIRLINES SCH ZB 587 4.7% 76% 85% 9% 98%

14 AER LINGUS EI 407 3.3% 91% 85% (6%) 95%

15 SAS SCANDINAVIAN AIRLINES SK 282 2.3% 82% 84% 3% 97%

16 LUFTHANSA LH 386 3.1% 82% 84% 2% 95%17 FLYBE BE 2,882 23.1% 85% 84% (2%) 93%18 JET2.COM LS 567 4.6% 69% 83% 14% 87%

19 AMERICANAIRLINES AA 47 0.4% 83% 83% (1%) 71%

20 TURKISH AIRLINES TK 112 0.9% 93% 82% (11%) 95%

21 AUSTRIANAIRLINES OS 52 0.4% 92% 81% (12%) 88%

22 TITAN AIRWAYS ZT 10 0.1% 80% 80% 0% 20%23 RYANAIR FR 1,653 13.3% 79% 79% 1% 98%24 EASYJET AIRLINES EZY 1,437 11.5% 75% 79% 4% 90%25 UNITED UA 56 0.4% 61% 79% 18% 86%

26 THOMAS COOKAIRLINES MT 361 2.9% 68% 76% 8% 88%

27 BRITISH AIRWAYS BA 572 4.6% 81% 76% (5%) 92%28 COBALT AIR CO 16 0.1% 100% 75% (25%) 100%

28 EASYJETSWITZERLAND EZS 8 0.1% 100% 75% (25%) 100%

28 AIR MALTA KM 16 0.1% 75% 75% 0% 100%28 AIR TRANSAT TS 8 0.1% 25% 75% 50% 100%

32 THOMSON AIRWAYS TOM 605 4.9% 73% 75% 2% 91%

33 AURIGNY AIRSERVICES GR 97 0.8% 84% 73% (11%) 98%

34 EUROWINGS EW 204 1.6% 77% 73% (5%) 98%

35 BRUSSELSAIRLINES SN 148 1.2% 88% 70% (18%) 95%

36 ETIHAD AIRWAYS EY 114 0.9% 89% 70% (19%) 89%

37SWISS INTERNATIONAL AIR LINES

LX 116 0.9% 86% 69% (17%) 91%

38 AIR PORTUGAL TP 56 0.4% 86% 68% (18%) 86%39 K.L.M. KL 262 2.1% 81% 67% (14%) 97%

40 NORWEGIAN AIRSHUTTLE DY 56 0.4% 75% 61% (14%) 100%

41 EMIRATES EK 166 1.3% 77% 60% (17%) 87%

42 SAUDIA ARABIANAIRLINES SV 40 0.3% 40% 60% 20% 70%

43 NORWEGIAN AIRINTERNATIONAL D8 76 0.6% 58% 58% 0% 97%

44 CONDOR DE 24 0.2% 58% 50% (8%) 75%44 P.I.A. PK 84 0.7% 48% 50% 2% 79%46 AEGEAN AIRLINES A3 16 0.1% 50% 38% (13%) 88%47 SHAHEEN AIRWAYS NL 11 0.1% 60% 33% (27%) 0%

48 FREEBIRDAIRLINES FHY 16 0.1% 25% 25% 0% 100%

48 IRAQI AIRWAYS IA 8 0.1% 25% 25% 0% 75%Grand Total 12,456 100.0% 80% 80% (0%) 93%

Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

PunctualityChange Ranking Operator Name

OperatorIATA Code Movements Movements

ArrivingPunctuality

DepartingPunctuality

Punctuality Change (Dep-

Arr)InboundBaggage

1 AIR TRANSAT TS 8 0.1% 25% 75% 50% 100%

2 SAUDIA ARABIANAIRLINES SV 40 0.3% 40% 60% 20% 70%

3 UNITED UA 56 0.4% 61% 79% 18% 86%4 JET2.COM LS 567 4.6% 69% 83% 14% 87%

5 MONARCH AIRLINES SCH ZB 587 4.7% 76% 85% 9% 98%

6 THOMAS COOKAIRLINES MT 361 2.9% 68% 76% 8% 88%

7 CATHAY PACIFIC CX 32 0.3% 88% 94% 6% 100%7 HAINAN AIRLINES HU 32 0.3% 81% 88% 6% 100%9 DELTA AIRLINES DL 34 0.3% 82% 88% 6% 94%10 QATAR AIRWAYS QR 126 1.0% 90% 95% 5% 95%11 ICELANDAIR FI 54 0.4% 81% 85% 4% 74%12 EASYJET AIRLINES EZY 1,437 11.5% 75% 79% 4% 90%

13 SAS SCANDINAVIAN AIRLINES SK 282 2.3% 82% 84% 3% 97%

14 AIR FRANCE AF 168 1.3% 87% 89% 2% 95%15 P.I.A. PK 84 0.7% 48% 50% 2% 79%16 LUFTHANSA LH 386 3.1% 82% 84% 2% 95%

17 THOMSON AIRWAYS TOM 605 4.9% 73% 75% 2% 91%

18 VIRGIN ATLANTICAIRWAYS VS 112 0.9% 86% 88% 2% 96%

19 RYANAIR FR 1,653 13.3% 79% 79% 1% 98%20 GERMAN WINGS 4U 52 0.4% 88% 88% 0% 96%20 IBERIA EXPRESS I2 16 0.1% 88% 88% 0% 88%20 FINNAIR AY 110 0.9% 87% 87% 0% 82%20 TITAN AIRWAYS ZT 10 0.1% 80% 80% 0% 20%20 AIR MALTA KM 16 0.1% 75% 75% 0% 100%

20 NORWEGIAN AIRINTERNATIONAL D8 76 0.6% 58% 58% 0% 97%

20 FREEBIRDAIRLINES FHY 16 0.1% 25% 25% 0% 100%

20 IRAQI AIRWAYS IA 8 0.1% 25% 25% 0% 75%

28 AMERICANAIRLINES AA 47 0.4% 83% 83% (1%) 71%

29 FLYBE BE 2,882 23.1% 85% 84% (2%) 93%30 VUELING AIRLINES VY 82 0.7% 88% 85% (2%) 98%31 EUROWINGS EW 204 1.6% 77% 73% (5%) 98%

32 SINGAPOREAIRLINES SQ 80 0.6% 95% 90% (5%) 100%

33 BRITISH AIRWAYS BA 572 4.6% 81% 76% (5%) 92%34 AER LINGUS EI 407 3.3% 91% 85% (6%) 95%35 CONDOR DE 24 0.2% 58% 50% (8%) 75%36 TURKISH AIRLINES TK 112 0.9% 93% 82% (11%) 95%

37 AURIGNY AIRSERVICES GR 97 0.8% 84% 73% (11%) 98%

38 AUSTRIANAIRLINES OS 52 0.4% 92% 81% (12%) 88%

39 AEGEAN AIRLINES A3 16 0.1% 50% 38% (13%) 88%40 K.L.M. KL 262 2.1% 81% 67% (14%) 97%

41 NORWEGIAN AIRSHUTTLE DY 56 0.4% 75% 61% (14%) 100%

42 EMIRATES EK 166 1.3% 77% 60% (17%) 87%

43SWISS INTERNATIONAL AIR LINES

LX 116 0.9% 86% 69% (17%) 91%

44 BRUSSELSAIRLINES SN 148 1.2% 88% 70% (18%) 95%

45 AIR PORTUGAL TP 56 0.4% 86% 68% (18%) 86%46 ETIHAD AIRWAYS EY 114 0.9% 89% 70% (19%) 89%47 COBALT AIR CO 16 0.1% 100% 75% (25%) 100%

47 EASYJETSWITZERLAND EZS 8 0.1% 100% 75% (25%) 100%

49 SHAHEEN AIRWAYS NL 11 0.1% 60% 33% (27%) 0%Grand Total 12,456 100.0% 80% 80% (0%) 93%

Monthly Delay Analysis by Airline

Operator NameTotal Delay Incidents

Air TrafficDelays

Airline Delays

Airport Delays

Ground Servicing

DelaysMisc

DelaysReactionary

DelaysWeatherDelays

RYANAIR 744 39 129 288 27 14 152 94FLYBE 693 31 199 179 68 26 139 51EASYJET AIRLINES 544 42 118 133 31 66 112 42MONARCH AIRLINESSCH 195 45 37 50 14 17 18 13

THOMSON AIRWAYS 172 33 46 34 12 11 19 17BRITISH AIRWAYS 168 6 13 27 11 8 64 39JET2.COM 148 36 26 41 16 12 9 8K.L.M. 131 32 11 17 1 7 46 17LUFTHANSA 129 17 18 34 1 5 42 10EMIRATES 113 4 5 28 13 17 27 19AER LINGUS 90 2 8 26 5 3 38 8EUROWINGS 88 12 13 15 1 2 41 4THOMAS COOKAIRLINES 78 6 33 15 7 1 7 9

BRUSSELS AIRLINES 60 6 16 11 1 10 10 6SWISS INTERNATIONAL AIR LINES 57 25 3 3 1 16 9

SAS SCANDINAVIAN AIRLINES 57 10 4 1 5 36 1

ETIHAD AIRWAYS 55 11 8 13 1 8 12 2FINNAIR 47 3 4 22 4 1 13TURKISH AIRLINES 42 10 3 3 4 12 8 2NORWEGIAN AIRINTERNATIONAL 41 9 7 1 5 16 3

AIR FRANCE 36 5 7 3 3 16 2P.I.A. 33 1 3 2 4 23AURIGNY AIRSERVICES 29 3 6 1 1 13 5

SAUDIA ARABIANAIRLINES 21 1 4 7 2 3 4

AIR PORTUGAL 20 3 8 2 3 4GERMAN WINGS 18 2 2 5 8VIRGIN ATLANTICAIRWAYS 18 1 5 2 2 5 1 2

NORWEGIAN AIRSHUTTLE 18 2 4 2 1 8 1

VUELING AIRLINES 17 2 5 10QATAR AIRWAYS 15 1 4 4 1 4 1UNITED 15 4 2 1 7 1FREEBIRD AIRLINES 12 1 1 2 1 7SINGAPORE AIRLINES 12 2 3 4 2 1AUSTRIAN AIRLINES 12 2 6 2 2AEGEAN AIRLINES 11 2 2 2 5HAINAN AIRLINES 10 3 1 5 1SHAHEEN AIRWAYS 9 3 1 4 1CONDOR 7 1 4 1 1ICELANDAIR 6 2 1 3AMERICAN AIRLINES 5 2 2 1IRAQI AIRWAYS 5 1 4EASYJETSWITZERLAND 5 1 2 2

IBERIA EXPRESS 4 1 2 1AIR TRANSAT 4 1 3DELTA AIRLINES 3 2 1AIR MALTA 3 1 2ALBA STAR 2 1 1EASTERN AIRWAYS 2 1 1MISTRAL AIR 2 1 1CORENDON DUTCHAIRLINES 2 1 1

COBALT AIR 2 1 1TITAN AIRWAYS 2 1 1LUXAIR 2 2CATHAY PACIFIC 2 1 1GERMANIA 2 1 1

SMALL PLANET AIRLINES UAB 2 1 1

THOMAS COOK BELGIUM (HQ) 1 1

AVIATIQ 1 1BMI REGIONAL 1 1SMALL PLANET AIRLINES SP 1 1

CITY JET 1 1NEA PRIVATE 1 1ENTER AIR 1 1MALETH AERO 1 1GERMANIA FLUG AGSWISS 1 1

Grand Total 374 785 1026 244 268 956 371

Percentage of Delays - By Event

Delay Category Code

Description% of Total

Air TrafficControl 9.2%

Airline 19.9%Airport 24.9%Ground Servicing 6.3%

Miscellaneous 7.0%Reactionary 23.3%Unknown 0.1%Unknown Delay Category Code 0.0%

Weather 9.3%

Percentage of Delays - By Time

Delay Category CodeDescription

% ofTotal

Air Traffic Control 7.0%

Airline 25.6%Airport 9.3%GroundServicing 3.9%

Miscellaneous 5.2%Reactionary 34.2%Unknown 0.1%Unknown Delay Category Code 0.0%

Weather 14.6%

Departing Taxi Times

Manchester

Average Taxi Times

Operator NameTerminal 1

Terminal 2

Terminal3

AEGEAN AIRLINES 16AER LINGUS 12AIR EXPLORE 17AIR FRANCE 12AIR MALTA 12AIR PORTUGAL 15AIR TRANSAT 18ALBA STAR 17AMERICAN AIRLINES 17AURIGNY AIR SERVICES 14AUSTRIAN AIRLINES 15AVIATIQ 20BMI REGIONAL 12BRITISH AIRWAYS 13BRUSSELS AIRLINES 14CARPATAIR 20CATHAY PACIFIC 19CITY JET 8COBALT AIR 15CONDOR 16CORENDON DUTCHAIRLINES 20

DELTA AIRLINES 21EASTERN AIRWAYS 17EASYJET AIRLINES 14EASYJET SWITZERLAND 11EMIRATES 19ENTER AIR 13ETIHAD AIRWAYS 16EUROWINGS 13FINNAIR 14FLYBE 13FREEBIRD AIRLINES 17GERMAN WINGS 12GERMANIA 17GERMANIA FLUG AG SWISS 10HAINAN AIRLINES 21IBERIA EXPRESS 15ICELANDAIR 16IRAQI AIRWAYS 15JET2.COM 16JOTA AVIATION 20K.L.M. 12LUFTHANSA 14LUXAIR 17MALETH AERO 21MISTRAL AIR 14MONARCH AIRLINES SCH 17NEA PRIVATE 16NORWEGIAN AIRINTERNATIONAL 15

NORWEGIAN AIR SHUTTLE 14P.I.A. 21QATAR AIRWAYS 20RYANAIR 9 12SAS SCANDINAVIANAIRLINES 16

SAUDIA ARABIAN AIRLINES 16SHAHEEN AIRWAYS 17SINGAPORE AIRLINES 22SMALL PLANET AIRLINES SP 19

SMALL PLANET AIRLINES

Arriving Taxi Times

Manchester

Average Taxi Times

Operator NameTerminal 1

Terminal 2

Terminal3

AEGEAN AIRLINES 10AER LINGUS 5AIR EXPLORE 8AIR FRANCE 5AIR MALTA 9AIR PORTUGAL 6AIR TRANSAT 15ALBA STAR 8AMERICAN AIRLINES 7AURIGNY AIR SERVICES 20AUSTRIAN AIRLINES 7AVIATIQ 11BRITISH AIRWAYS 6BRUSSELS AIRLINES 7CARPATAIR 5CATHAY PACIFIC 11CELLO AVIATION 9COBALT AIR 9CONDOR 12CORENDON DUTCHAIRLINES 13

DELTA AIRLINES 11EASTERN AIRWAYS 7EASYJET AIRLINES 5EASYJET SWITZERLAND 5EMIRATES 8ENTER AIR 7ETIHAD AIRWAYS 10EUROWINGS 8FINNAIR 7FLYBE 6FREEBIRD AIRLINES 8GERMAN WINGS 7GERMANIA 10GERMANIA FLUG AG SWISS 4HAINAN AIRLINES 11IBERIA EXPRESS 6ICELANDAIR 9IRAQI AIRWAYS 7JET2.COM 7K.L.M. 5LUFTHANSA 6LUXAIR 7MALETH AERO 11MISTRAL AIR 11MONARCH AIRLINES SCH 8NORWEGIAN AIRINTERNATIONAL 7

NORWEGIAN AIR SHUTTLE 5P.I.A. 12QATAR AIRWAYS 10RYANAIR 6SAS SCANDINAVIANAIRLINES 7

SAUDIA ARABIAN AIRLINES 9SHAHEEN AIRWAYS 12SINGAPORE AIRLINES 12SMALL PLANET AIRLINES SP 9SMALL PLANET AIRLINESUAB 10

SWISS INTERNATIONAL AIRLINES 7

UAB 24SWISS INTERNATIONAL AIRLINES 15

THOMAS COOK AIRLINES 17THOMAS COOK BELGIUM(HQ) 11

THOMSON AIRWAYS 18TITAN AIRWAYS 19TURKISH AIRLINES 17UNITED 19VIRGIN ATLANTIC AIRWAYS 21VUELING AIRLINES 16WOWGrand Total 15 18 13

THOMAS COOK AIRLINES 10THOMAS COOK BELGIUM(HQ) 14

THOMSON AIRWAYS 8TITAN AIRWAYS 10TURKISH AIRLINES 8UNITED 10VIRGIN ATLANTIC AIRWAYS 13VUELING AIRLINES 7WOWGrand Total 7 9 6

Summary of Baggage Performance

Baggage Category

Arriving Passengers

Arriving Movements

Average Time to FirstBag

Average TIme to LastBag

Volume Last Bag SLAMissed

Last Bag %

A 64,656 171 12 40 22 87%B 528,308 3198 14 23 198 94%C 167,019 1659 14 19 165 90%D 56,695 1214 10 12 76 94%

Grand Total 816,678 6242 93%

Baggage Performance by Terminal

Terminal Description

Arriving Passengers

Arriving Movements




Last Bag %

Terminal 1 369,162 2469 15 24 223 91%Terminal 2 170,150 934 12 26 78 92%Terminal 3 277,366 2839 12 16 160 94%

Grand Total 816,678 6242 93%

Baggage SLA by Handling Agent

Ramp Handling Agent

Arriving Passengers

Arriving Movements




Last Bag %

Asig (Handling Agent) 36,682 271 8 20 11 96%

Aviator 67,218 404 14 24 33 92%Dnata Ops 45,572 104 12 40 16 85%

Flight Support 309 2 31 40 1 50%Menzies 253,048 2842 14 18 243 91%Servisair 2,593 27 14 21 3 89%Swissport 366,878 2309 13 22 116 95%

Jet2 44,378 283 13 25 38 87%Grand Total 816,678 6242 93%

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