OpenTouch Suite 2.1.1 for Medium and Large EnterprisesThe Personalized Connected Experience from any device, anywhere

November 2015

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The challenges that most organizations face

# 1 most pressing IT imperativesBPI Network survey – 2015Transform to Better Perform

#1 top work-life benefitsQuantum Workplace – February 2015Workplace well being survey

ImproveResponsiveness

75% Employeeswant more flexibility

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The OpenTouch proposition

Real-timeCommunications

excellence

PersonalizedConnectedexperience

Business Responsiveness Employee mobility and flexibilityMeets

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OpenTouch Conversation 2.1.1Creating a Personalized Connected Experience…

…ON THE GO, AT THE DESK WITH TEAMS AND GUESTS

OPENTOUCH2.1.1EVOLUTIONS

IMPROVED

IMPROVED

IMPROVED

IMPROVED

IMPROVED

NEW

IMPROVED

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OpenTouch Suite 2.1.1 for Medium and Large EnterprisesNew Innovations

EXTENDED CONFERENCING INSIDE AND OUTSIDE THE BUSINESS

ESSENTIAL UC FOR ALLINNOVATIVE MOBILITYSOLUTION FOR THE OFFICE

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Convenienceand PrivacyIn the office

OpenTouch contact-less call shift

With deskphones and/or PC With OpenTouch iPhone and Android software clients At the office, on-the-go or from home (VPN-less VoIP PC) Press a key, tap, swipe with NFC,

flash a QR-code of a meeting room

Route and shift calls to device of choice

New in OpenTouch 2.1.1

IMPROVEDPRODUCTIVITY

QUALITYINTERACTIONS

EMPLOYEE FOCUSIN NOISY OPEN PLAN WORKPLACE

Call shift

Route call

Contact-less mobility

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Convenience, focus and privacy Optimized office space

OpenTouch contact-less call shiftwithin the OpenTouch solution for open plan offices

Recent evolutions Shift an established session by pressing

a key or using NFC-enabled smartphone Be notified on softphone or smartphone

of Multi-Line Appearance incoming calls OpenTouch Conversation instant

messaging / presence, on Android and Apple smartphones

8088 Smart DeskPhone for easy video collaboration from desk or huddle room

Differentiating experience 8068, 8082, 8088 Desk Phones

with Bluetooth handset (10-meter range)

IP Desktop Softphone: same experience as on a desk phone

One touch / tap / NFC-swipe call shift One tap video escalation

on 8088 Smart DeskPhone, Unified experience on phone,

smartphone, tablet, PC, ChromeApp

HotDesking

10m

Call shift

DECT WiFi Cellular Smart

Huddle rooms

8088 Smart DeskPhone8088 Smart DeskPhone

8068 Premium DeskPhone

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Web ConferencingOpen to guests

OpenTouch Conversation Web with embedded WebRTC

Guest view

Open to guests Multi-platform (Web) Intuitive interface From any phone or WebRTC browser

OpenTouch Conversation Web

2.1.1

2.1.1

OpenTouch Conversation Web FREE Internet communications

ANYWHEREAny phone or WebRTC

SECUREDcollaboration

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Project meetings, kick-off meeting, training

Team meetings, personal conference

Customer meeting, weekly call with supplier

Instant problem solving

OpenTouch Conversation Webwithin the OpenTouch solutions for geographically dispersed teams

Single experience for all meetings

Strong integration with deskphones

Share a document in a few clicks

Conversation One

Invite teams and guestsJoin from any phone or WebRTC browser

Conversation Web

Remote workers

Remote sites

Customers, partners

Nomads

Co-work instantly

Conversation PC

Recent evolutions Present and annotate in a few

clicks on all platforms Share screen on PC and from

Web browser WebRTC support in

conferencing application and OpenTouch Session Border Controller

Manage meetings from ChromeApp

Differentiating experience Single experience for all types

of meetings Strong integration with

deskphones

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Search and call Favorites/Phone presence Instant Messaging Presentation + annotate Personal routing

ChromeApp, available for

Instant messaging

Presentation annotate

Personal routing

Search and call

OpenTouch Conversation One

ChromeApp clientDeskphone companion

Essential UC for all

WEB-BASEDapplication

EASY TO USEIntuitive Interface

INCLUDEDwith phone licenceOpenTouch Conversation One

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CONSULT UNIFIED MESSAGESFROM GMAIL, OUTLOOK, IBM

DIAL FROM PCREAL-TIME PRESENCE / IM IN CHROME APP

RICH TELEPHONY (SCREENING, GROUPWARE)HIGH QUALITY AUDIO

OpenTouch Conversation OneWithin OpenTouch solutions for Information Workers

Recent evolutions OpenTouch Conversation One ChromeApp OpenTouch PC client: business continuity of

communications, Skype For Business integration, Office add-ins (including Office 16)

Unified Messaging within latest Office, Gmail, IBM

Differentiating experience Premium Deskphones: alpha keyboard, Gigabit

Ethernet PC port, Bluetooth handset, call shift mobility

OpenTouch Conversation One: multiplatform support, integration with any phone

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OpenTouch Suite for MLE 2.1.1 also offers…

Real-time Business Communications at the office and on the go

OpenTouch Conversation PC evolutions

ULTRA FASTBUSINESS INTERACTIONS

ANYWHEREOFFICE AND ON THE GO

2.1.1 VoIP and Remote Call Controlcall, hold, divert, record, enquiry, transfer, conference, add participants

Visual supervision, manager-assistant Present, annotate, comment, share screen

Click to call, IM, video from Office Suite

Windows 10, Office 16 IBM 9 Click to call, record

and play voicemail2.1.1

2.1.1

2.1.12.1.1

Control more SIP phones

OpenTouch Suite for MLE 2.1.1 also offers…

Reliableinteractionsin the workplaceand in the most demandingenvironments

8262 DECT8242 DECT8232 DECT

INDUSTRIAL

Call shift

Handsfree mode

Industrial 8262 DECT handset (Q1’16) AGAP OmniPCX telephony on both TDM and IP DECT infrastructure Bluetooth earset, color screen Hardened IP65 model Man-down alarm and geo-location capabilities

(OpenTouch Notification Services integration or Partner applications)

OpenTouch Multimedia Services native High-Availability

Continuity of P2P voice communications (phones and softphones) Automated recovery of voice and app services after failover:

Unified Messaging, SIP software clients, Mobile clients, Conferencing Facilitates upgrade and hotfix deployments

2.1.1

INTENSIVE MOBILE COMMUNICATION

PROTECT STAFF

OpenTouchMS

OpenTouchMS RELIABLE

COMMUNICATIONS IMPROVED SLA

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OpenTouch Suite 2.1.1Enabling a Personalized Connected Experience from any device, anywhere

INNOVATIVE MOBILITY

INTUITIVE EXPERIENCE

UC FOR ALL EMPLOYEES

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enterprise.alcatel-lucent.comhttp://bit.ly/OpenTouchoverview