opentext process suite case modeling
TRANSCRIPT
TODAY'S WEBINAR: OPENTEXT PROCESS SUITE -“FROM CASE TO SOLUTION”Sascha Cutura – Chief Executive OfficerHarry Siegersma – BPM Trainer & Certified Cordys Professional
INTRODUCTION
convedo is a full service BPM consultancy and
OpenText partner that designs, develops, delivers
and supports process based applications using business
process management (BPM) software platforms, to
organisations that understand the importance
of their processes and information.
www.convedo.com@convedo
info.convedo.com
WE’VE HELPED ENTERPRISES IN…
www.convedo.com@convedo
WE’VE DELIVEREDTHESE SOLUTIONS…
www.convedo.com@convedo
…TO ORGANISATIONS THAT INCLUDE…
www.convedo.com@convedo
THE OPEN TEXT PROCESS SUITE
TODAY’S WEBINAR :FROM CASE TO SOLUTION
● OpenText Process Suite platform● Integrating data, business process and case applications
● Graphical editor to design your case model● SCXML 1.0 (State Chart XML execution)
● Simulating case execution● Applying the technology at hand● Round trip “Problem solving through case modeling”
WHAT IS A CASE MODEL?
● A case management process or case model● Is human driven (knowledge or case workers)● Is less structured● Has a lower level of automation● Is more interactive● Planning happens while running the process, i.e. the case model● Has a lot of context information attached (documents, progress,
history, case data)
● Examples● Processing service requests, e.g. applying for a mortgage.● Incident management, e.g. medical diagnosis.● Investigative applications, e.g. fraud investigation.
Case Management
Virtual Case File Dynamic Activity List
Complex unstructured processes, involving dynamic collaboration on activities and documents:
● Case-centric, solution oriented processing.● Activities, people and data defined before
and during process based on case information.
● Case worker decides through the model on the appropriate activities.
● Case worker has access to complete case-centric information including tasks, people, and documents.
Production Workflow
High-volume structured processes that has a finite and predefined input and outcome:
● Process-centric orientation.● Predefined processes, activities and users.● User works within the activity-specific
context.
CASE MANAGEMENT VS. PRODUCTION WORKFLOW
DEMO
“FROM CASE TO SOLUTION”
Problem solving through case modeling
MODEL, EXECUTION, IMPLEMENTATION AND MONITOR
● Modeling the “Doctor Visit” case model● Designing the case model using the graphic editor
● Simulating the case model● Running the case model through the Process Suite “My Inbox”
● Implementing the case model● Applying Process Suite documents to implement the case model
● Monitoring the case model execution● Using the Process Suite Case Instance Manager
CASE MODELING YOUR DOCTOR VISIT
CASE EXECUTION
CASE IMPLEMENTATION
CASE MONITORING
THE DOCTOR VISIT CASE MODEL
● Case modeling● Process Suite: graphical Case Modeler
● Case simulation by executing the model● Process Suite: My Inbox artifact
● Case model implementation● Process Suite: Collaborative Workspace IDE
● Monitor case execution● Process Suite: Case Instance Manager artifact
WHAT DID WE COVER?
OPENTEXT PROCESS SUITE:WHAT’S NEXT?● More Information
● Demo
● Consultancy● Proof-Of-Concept● Implementation Kick Start● Full Implementation
● Training / Mentoring● Class-Room / Onsite
● Case Modelling Training: convedo.com/opentext_process_suite_case
● Become a Subscriber:info.convedo.com/tech-talk
THANK YOU. convedo UK
37th Floor, One Canada SquareCanary WharfLondonE14 5AAUnited Kingdom
Phone: +44 (0) 207 718 0183
convedo DEUTSCHLAND
Landsberger Strasse 15580687 MunichGermany
Phone: +49 (0) 89 579 59 643
sascha cuturaCEO & SENIOR [email protected]
harry siegersmaBPM [email protected]