opening up government for outcomes (14dec11 webcast)

© 2011 IBM Corporation

IBM Institute for Business ValueGlobal Public Sector

Opening Up Government How to unleash the power of information for new economic growth

December 14, 2011

© 2011 IBM Corporation2

Welcome to today’s briefing on “Opening up government for outcomes”

Agenda

Report highlights

Panel discussion: Perspectives from Government

Questions and Answers

Sietze DijkstraGlobal Government

Industry LeaderIBM Global Services

We will discuss how “open” has evolved yet again toward greater engagement for shared outcomes such as new economic growth


Jose M. Alonso

Program Manager,Open Data ProgramWorld Wide Web

Foundation

Today’s speakers

Chris Vein

Deputy U.S. Chief Technology Officer,

Executive Office of the President

Lynn Reyes

Public Sector Leader,IBM Institute for Business Value

Panel moderator

Dr. Bitange Ndemo

Permanent SecretaryMinistry of Information

and CommunicationsGovernment of Kenya


Senior officials are telling us that they are faced with changing circumstances

Big data: Still collecting a great deal of data, persistent data paradox*

Experimenting with Open Data, Open Government initiatives, compounding

They report three other realities about government information

* The management dilemma of having too much data and too little insightSource: The power of analytics for public sector: Building analytics competency to accelerate outcomes, IBM Institute for Business Value, 2011

Governments arenot going to stopcollecting data

(central strategic asset)

Touchpoints to thatdata are expanding far

beyond government(people, systems, and devices)

Rising pressures fordata access by citizens

and businesses(uses, users of data skyrocketing)

from national to local govts, from one agency to another

( + ) =* Complexity


Open government embodies different principles and behaviors – open data is part of the picture – but perhaps the easier part

Source: IBM Institute for Business Value

Intent

Their definitions have evolved


Open government and open data – distinct but intertwined

Open government requires open data

Open data does NOT mean “all data”

Open data does NOT mean “no management”, it means different management

Open government does NOT mean “no government”, it means different government



Meanwhile, economic and fiscal uncertainty is intensifying; new jobs from new and smarter economic development must occur

Source: IMF World Economic Outlook Database April 2011, Eurostat

General Govt Gross Debt v. GDP Growth Rates

General gross debt (% GDP)

GDP growth rate(%, constant prices)


A variety of initiatives are already underway that involve sharing data for economic development outcomes

Types of open practices for economic development

Providing raw data

“Seeding” innovation

Enabling collective problem solving

Creating the “bazaar”

Rule of thumb: The most used are the most valuable … for now



Recommendations

The potential benefitsare compelling …

Citizens and businesses

Government

… sensible, sustainable models are key!



Sustainability Gap – the difference between intent and real change

To sustain the benefits and potential of open, it must be managed

Time

Mom

entu

m

Inflection point: Govt 2.0 Strategic

recognition

Open paradigmWith adaptation

“Closed” paradigm

Open paradigmWithout adaptation

“Lock-in” ~2000 Today New “lock- ins”

SustainabilityGap

MIND THE GAPMIND THE GAP



Public Sector InformationKey objective = commercial, non-commercial reuse

Public ContentKey objective = content availability / diffusion, preservation

Spectrum of Public Sector Information (PSI) and Public Content Domains(neither mutually exclusive nor collectively exhaustive)

One of the best places to start / continue with – information you already have to spur economic development outcomes

Presenter

Presentation Notes

* A spectrum; neither mutually exclusive nor collectively exhaustive Source: [Adapted] Digital Broadband Content: Public Sector Information and Content, Working Party on the Information Economy, Committee for Information, Computer and Communications Policy, Organisation for Economic Cooperation and Development, OECD report declassified March, 2006.


• progress• impact

• challenge• opportunity

• usage• experience• challenge• opportunity

• desired shared outcomes• relevant information areas

• degree of openness

Open government is a journey

Opening up is incremental, additive and experiential with expectations are shifting toward more engaged interactions


Start simply and evolve,

applying open principles and

standards


Jose M. Alsonso


Foundation

“Opening up government” panel

Chris Vein



Dr. Bitange Ndemo




Dr. Bitange Ndemo, Permanent Secretary Kenya Ministry of Information and Communications

Built several open access platforms including the TEAMS Undersea Cable, the National Optic Fibre Broadband Infrastructure and the Last Mile Infrastructure

Currently promoting Open Government Initiative in the East Africa Region

Instrumental in developing Kenya's Open Government Portal and Kenya's Shared Services platform

Building Africa's first Green, Smart and Open City – Konza Technology Park

Some practical lessons learned – Expect resistance even where it is least expected. – Data is not information – we need to analyze it further

and market it– Apply patience and persuasiveness in any system

implementation


Chris Vein, Deputy U.S. Chief Technology Officer Executive Office of the President

Innovation = Renewal … there really is an opportunity toco-create by opening up government

Currently defining ways to take ideas and turning them into repeatable, scalable approaches; strategies include:

– Convene: Building communities – people with ideas, expertise– Collaborate: Developing new collaborative models with the private sector,

citizens, government– Showcase: Promoting the market for open data and encouraging its use,

celebrating successes

Some practical lessons learned

– Look at challenges in “chunks” and address them – they add up to answering the big challenge

– Minimum viable solution components– The only way to change is to be involved


Jose M. Alonso, Open Data Program Manager World Wide Web Foundation

Managed several Open Data projects, including nationalSpanish gov’t (datos.gob.es); studies in Ghana and Chile

Established and led global W3C eGovernment initiative(working with data.gov.* people since 2008)

Some practical lessons learned:

–Excuses for not opening up are many

• Start simply and with low-hanging fruits, scale-up

–Open Data is not a technical issue alone

• Dimensions: political, legal, organizational, technical, social, economic

– Impact assessment is yet to be properly done

• Need to go beyond the hype, towards sustainability


Jose M. Alsonso


Foundation

“Opening up government” panel

Chris Vein



Dr. Bitange Ndemo




Sietze DijkstraGlobal Government

Industry LeaderIBM Global Services

© 2011 IBM Corporation

IBM Institute for Business ValueGlobal Public Sector

BACKUPS Opening up government

The following have more detail on selected slides of the main presentation


A variety of initiatives are already underway around the world that involve sharing data with citizens for economic development

Types of open practices for economic development

Providing raw data

Providing “raw”, raw material (data)

Providing usable raw data (usable formats)

Aggregating sources (originators of “open” datasets) of datasets into data catalogues (to promote data discovery)

“Seeding” innovation

Sponsoring free form contests for innovative uses of data

Awarding prize monies

Enabling collective problem

solving

Issue driven; providing issue-based content, selected analyses and support

Galvanizing a “network” around an issue to address

Creating the “bazaar”*

Loose integration of all of the above into a community

Developing an “engaged community” and a strong brand

Monitoring and analyzing usage and applying insights

Rule of thumb: The most used are the most valuable * A takeoff from the Eric Raymond’s seminal essay, The Cathedral and the Bazaar,

Presenter

Presentation Notes

Economic development is one issue area touching governments’ vast collection of data to open up for imaginative use because (a) it lends itself to segregation from more sensitive information (e.g., personnel) and there is (b) enormous pressure at the moment for public officials to take a lead in their nation’s economic development (c) governments have experience in stimulating their local economies and that relies in part on vast collections of relevant data that they have. Examples of governments leveraging data which is often seen as part of the Data Paradox problem are becoming evident worldwide Reuse by citizens of existing data opened to the public Passage of enabled legislation to facilitate diffusion of public data Sponsorship of contests for economic development projects that rely on public data Initiatives are occurring at all levels of public administration, not just by national governments And, with the heightened focus on transparency and accountability, many governments aim to be more “engaged” because “all eyes” are on how decisions are made; money is spent; work is done; performance, value and net impact are defined and measured; progress is accelerated; and outcomes are achieved We believe that the “optic” of transparency and accountability should be revisited. Why? It is a well known expectation – a minimum requirement. It also depends on the degree of confidence that citizens (individual and corporate) have in government. We believe that the optics should revolve around shared outcomes, and starting from citizens’ vantage point. Transparency, through the process of engagement with citizens and making progress toward those outcomes, then become natural byproducts.


* A spectrum; neither mutually exclusive nor collectively exhaustiveSource: [Adapted] Digital Broadband Content: Public Sector Information and Content, Working Party on the Information Economy, Committee for Information, Computer and Communications Policy, Organisation for Economic Cooperation and Development, OECD report declassified March, 2006.

Public Sector InformationKey objective = commercial and non-commercial reuse

Public ContentKey objective = content availability / diffusion, preservation

Public Sector Information (PSI) and Public Content Domains*

One of the best places to start or continue with is information you already have to spur economic development outcomes

Presenter

Presentation Notes

There is growing recognition of the prominent role and potential of PSI and the underlying “raw material” of data The availability of this data is moving from prior paper based formats to include databases, interactive spreadsheets and other modeling tools. The large volume of PSI is now being combined with external data to create both complexity and infinite possibilities (especially when combined with external data). Why information relevant to economic development outcomes? Much of it is already segregated into bodies of non-sensitive information … ... but, as capabilities for linking and combining data increase, so will the scope of “economic information”


The potential benefits are compelling ... to realize them, strategically integrate, execute on and measure four areas

Benefits to citizens

• Allows citizens to use the data in ways – even create new services – that are important to them

• Encourages creation of new jobs through innovative uses of data

• Enables citizens to engage meaningfully with government and experience “open”

In the process,Governments can …

• Collect new revenues generated by new economic development propelled by citizens

• Demonstrate open principles in practical ways

• Gain insights into what really matters

• Avoid costs associated with new services

• Improve the way government works

Recommendations and potential benefits


Presenter

Presentation Notes

The potential benefits to both citizens and governments are compelling especially as new opportunities to “engage” – a distinctly new dimension where the known demand-supply dynamics meet – more meaningfully are made possible. To realize and sustain them – for economic development outcomes in this case – now requires integration, execution, AND measurement of usage, progress, net impact … in four areas Information: A good portion of public sector information that can support new economic development is already segregated into bodies of non-sensitive information. One public official whose organization executed a wide-scale open data initiative said, “It occurred to us that something more profound was going on – that our information that we collected and/or generated as part of our mission was important to so many more outside of our organization.” Engagement Model refers to the business and operating model by which open government data are exchanged and acted upon based on the “moment of truth” between government and citizen (whether individual or corporate). This should start out simply and designed for flexibility and sustainability so that it can expand. A key element of the engagement model is not only to define what information is important based on engagement, measuring usage and understanding experience, but also to develop a model with the means to sustain – financial, operational, etc. Competency: There will be a greater need to develop information competencies such as (in particular) analytics. With the types of engagement and the uses and users of PSI being able to develop and act on new insights are key to the desired innovation. Digital Platform refers to the digital platform – a cohesive set of computing capabilities, that enable business applications to be developed on top of it and can use a physical infrastructure (e.g., mobile, mainframe, MS, Unix … ) efficiently and effectively Tying it all together is measurement, especially measures of usage and experience, indicators of net impact, progress and performance so as to help balance different engagement models.


Sustainability Gap – the difference between intent and real change

To sustain the benefits and potential of open, it must be managed

* As interconnectedness and instrumentation increases, big data will become even bigger, presenting more complex policy issues that will need to be addressed such as security, privacy, intellectual property

*

Presenter

Presentation Notes

New conditions that influence real and lasting change are essential. If governments collaborate to put in place relevant engagement models and pay attention to the drivers of sustainability, they can reach a point where open is so ingrained in the culture that it becomes sustainable. Setting conditions are critical. They also do not need to be “big”. One example: injecting a talented, diverse and empowered team with an innovative / entrepreneurial DNA into the environment to tackle an issue in a defined – and SHORT – burst of time (60-90 days). The “management system” must facilitate the structured free flow of information But, does “open” mean free? There are costs associated with that, and there have certainly been long discussion threads about this. We believe no. Services must be paid for, whether they are directly or indirectly through taxes, seigniorage (a cost recovery model, historically the difference between the cost of the bullion plus minting expenses and the value as money of the pieces coined, constituting a source of government revenue) … or other means. What is needed are viable, realistic and new, innovative models and measurement of net impact Why? Because resources are scarce … and competition for it is fierce The PPP space is yet immature, but something to explore much more deliberately. This general strategy is also helping officials in another way: in making sense of the more complex, interrelated world they must work in – deeper, faster cycles; more risk; less predictable; multi-faceted, interacting; and sustained change

opening up government for outcomes (14dec11 webcast)

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