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Online Package Service Plan for
Life-activity based Civil Inquiries
Online Package Service Plan for
Life-activity based Civil Inquiries- Opening an Era of Advanced Public Service -- Opening an Era of Advanced Public Service -
2009.10.282009.10.28
Ministry of Public Administration and Security · Ministry for Health, Welfare and Family Affairs · Ministry of LaborMinistry of Land, Transport and Maritime Affairs · Ministry of Patriots & Veterans Affairs
Presidential Council on National Competitiveness
Ministry of Public Administration and Security · Ministry for Health, Welfare and Family Affairs · Ministry of LaborMinistry of Land, Transport and Maritime Affairs · Ministry of Patriots & Veterans Affairs
Presidential Council on National Competitiveness
BackgroundBackground ImplementationPlan
ImplementationPlan
ExpectedResults
ExpectedResults
‘Family Relocation’
Package Demonstration
‘Family Relocation’
Package Demonstration
Ⅰ Ⅱ Ⅲ Demo
Online Package Service Plan for Life-activity based Civil Inquiries 1
2009. 7.28 2nd Life-Activity SympathyPolicy Meeting
“Moments like now, economically challenged, is the time to actively execute the life-activity sympathy policy.”
2008.12.3 Proclamation of the National Informatization Vision
“The National Informatization Project is a new growth engine. It needs to be executed as soon as possible and should be focused on making access by the citizenry easy”
1. Meaning of Civil Inquiries Package Service
What is the 「 Online Civil Inquiries Package Service 」 ?What is the 「 Online Civil Inquiries Package Service 」 ?A method of applying and delivering different civil inquiries into a single
task through online by packaging related civil inquiries into one.
Ex) Civil Inquiries resulted from family relocation, such as residence registration, changing the address, application for school, etc, will be processed by a single 「 Family Relocation 」 Civil Inquiry Package
Realizing the Serving Government by developing World’s first, top class advanced civil inquiry management system
Realizing the Serving Government by developing World’s first, top class advanced civil inquiry management system
Administration Service Paradigm Shiftfrom visits·several process to online·integrated single process
Administration Service Paradigm Shiftfrom visits·several process to online·integrated single process
※ Part of 「 Online Public Service Improvement Plan 」 (’09 Mar 11th PCNC)
2Online Package Service Plan for Life-activity based Civil Inquiries
2. Implementation Conditions
Internal Condition
Expansion of Online Services- 1,199 → 1,486 → 1,800 Online Services
(’08.12) (’09.9) (’09.12)
Development of Linked Systembetween agencies- 55 → 105 → 176 systems linked (’09.4) (’09.9) (’10)
- integrating and linking current systems,
including authentication, security, etc
Implement Electronic Administration Task Methods- Electronic Payment(99%), Knowledge
Information DB - 280 Million
External Condition
Internet becomes a part of citizen’s life
- Internet user (35.36Mil), Electronic Signature (18.56Mil)
Usage Increase in Online Services- G4C Usage : 13.76Mil.→19.32Mil., 40% (’08. 9) (’09. 9)
* Residence Registration (’09.10.14 Opened)
Daily averaged usage 2,700 (11%)
Demand for Better Civil Inquiry Service- Increase in expectation of better government services
Increase in needs for forming an Integrated civil inquiry administrationdelivering system and providing High Quality Civil Inquiry Service
Increase in needs for forming an Integrated civil inquiry administrationdelivering system and providing High Quality Civil Inquiry Service
3Online Package Service Plan for Life-activity based Civil Inquiries
3. Benchmarking Cases
The Package Concept of online service is still in preliminary stage
USA(USA gov)
Singapore(my eCitizen)
Hong Kong(www.gov.HK)
Canada(service Canada)
Lists of civil inquiries and information providing based services are available
Package service not provided
500 online services (applying for passport, marriage certificate, etc) are available
Detailed information about life-activity event are provided
Public and commercial information, and online services are available
Provides changing address package service when moving house
70 services are available (employment Insurance, etc)
Provides Information about civil inquiries by life-activity event
Materialization of Advanced Online Civil Inquiries Service with newest technology based on world’s best e-government foundation
Materialization of Advanced Online Civil Inquiries Service with newest technology based on world’s best e-government foundation
4Online Package Service Plan for Life-activity based Civil Inquiries
Single Application for related civil inquiries through G4C Portal, automated delivering & process Between agencies through its system
Single Application for related civil inquiries through G4C Portal, automated delivering & process Between agencies through its system
1. Direction
Making the Best Use of Current e-Gov FoundationDevelop Integrated Processing Environment
Making the Best Use of Current e-Gov FoundationDevelop Integrated Processing Environment
Visiting several agencies, ‘One Click’ Processindividual tasks (process) Through G4C
Visiting several agencies, ‘One Click’ Processindividual tasks (process) Through G4C
Citizens require to visit, to make a call, to use online for inquiries separately → Each agency process separately
Citizens require to visit, to make a call, to use online for inquiries separately → Each agency process separately
Present (As-Is) Future (To-Be)
District
MunicipalitiesEducational Office
Office of Labor
Tax Office
Post Office
Veteran Affairs
Bank
PhoneInternet
Visit ApplyResult
System
System
System
Integrated Civil Inquiry Portal
(www.egov.go.kr)
G4CPackage Service
Fill in the Application
CitizensTax
Office
Post Office
Bank
Deliver
Deliver
Deliver
Apply
Result
Apply
Result
5Online Package Service Plan for Life-activity based Civil Inquiries
※ Life-Activity Civil Inquiry Package for Disabilities, National Basic Living, Veterans, are selected differently
2. Civil Inquiry Package Selection
Identified 15 Civil Inquiry Packages from Korean life-cycle- Selected 26 Main civil Inquiries by stages of the life (Birth → Death) as the candidates- Performed a sampling survey on selected citizens, government servants, and house wives- Selected Package candidates after reflecting on civil inquiries and system development status
0 6 19 25 35 6017Parental Rights
Family/Distributee
Korean Life-Cycle
12
Self
Applying
Activities
Applied
by Others
Issue Social Security
CardDeath
Adult
EnteringSchool
Employment
Mlitary
Marriage(Divorse)
ChildBirth
Childcare
Adoption Education
Start up Business
PensionPlan
Immigrate
StudyAboard
Retire
TravelRelocation
Admission
Graduation
HireHealth
VoteChanging
Names
Leisure
Safety
Service
Birth
Age
6Online Package Service Plan for Life-activity based Civil Inquiries
3. Civil Inquiry Package Details
5 Daily Activity related packages, 5 Personal Identity related packages, and 5 Welfare related packagesTotal of 401 Civil Inquiries, 52 Agencies, 41 Linked Systems Step-by-step Development from the current year
Types PackageNo. of
inquiries
System linkage in Year 2009
System linkage in Year 2010 Expansion Plan
Related Dept./Syste
m
Daily Activity
(5)
• Moving 22 10 inquiries including resident registration
4 inquiries including Business Registration
8 inquiries including Changing Vehicle 10 / 5
• Education 20 18 inquiries including GPA Verification
2 inquiries including Enrollment Verification 4 / 3
• Staring a Business 99 45 inquiries including Market Communications
54 inquiries including Advertisements Permit 21 / 12
• Vehicle 6 4 inquiries including Highway-Pass application
2 inquiries including vehicle registration 3 / 1
• Employment 28 23 inquiries including Graduation Verification
5 inquiries including Degree Confirmation 11 / 7
Personal Identity
(5)
• Death 72 20 inquiries including report for distributee
12 inquiries including Vehicle Title Change
40 inquiries including bereaved family 21 / 19
• Changing Name 46 19 inquiries including Vehicle Registration Card
10 inquiries including updating Business Registration information
17 inquiries including teacher’s Licenses 16 / 9
• Birth 10 6 inquiries including Denationalization
4 inquiries including request for medical expenses
4 / 4
• Marriage 2118 inquiries including updating Social Security card information
3 inquiries including specifying parental 5 / 4
• Adoption 10 8 inquiries including dependent registration
2 inquiries including dissolution of adoptive relation 3 / 4
Welfare(5)
• Disabilities Welfare 13 8 inquiries including disabilities registration
3 inquiries including applying for loan
2 inquiries including disability pension 5 / 3
• Veterans 20 12 inquiries including National Merit Registration
3 inquiries including tax exemption certification
5 inquiries including applying for government subsidies
2 / 1
• National Basic Living 6 3 inquiries including National Basic Living Recipients Verification
3 inquiries including welfare benefits 2 / 3
• Employment Insurance 11 9 inquiries including unemployment
insurance application2 inquiries including pension payments 3 / 2
• Industrial Accident Compensation Insurance
1712 inquiries including industrial disaster application
5 inquiries including medical treatment request
1 / 2
Total 401 69 178 154 52 / 41*7* Duplicates Removed
Online Package Service Plan for Life-activity based Civil Inquiries
4. Civil Inquiry Package Examples
Family Relocation Package
Family Relocation Package
Packaged 22 inquiries that usually follows after Family Relocation, including residence registration
DeathRelatedPackage
DeathRelatedPackage
Packaged 72 inquiries that follows after one of a family member passes away
8
10 inquires will be packaged in 2009, and 22 more inquiries are to be packaged after 2010
Total of 10 agencies, 5 systems are to be linked (5 agencies and 5 systems in 2009)
※ Yearly usage: Total of 122 Million (in 2008), including 5.2 Million residence registration
20 inquiries will be packaged in 2009, and 72 more inquiries are to be packaged after 2010
Total of 21 agencies, 19 systems are to be linked (7 agencies and 6 systems in 2009)
※ Yearly usage: Total of 169 Million (in 2008), including 250 Thousand reports on death
SuccessionBereaved Family
GrantsMerits
RecipientsHealth
Insurance42 inquiries 22 inquiries 6 inquiries 2 inquiries
Online Package Service Plan for Life-activity based Civil Inquiries
Address Change Welfare School Vehicle
7 inquiries 7 inquiries 3 inquiries 5 inquiries
5. Schedule
- Considering the current system, most preferred packages will be launched its service first- And will gradually increase the number of online services, system linkage, and DB development
In year 2009, 5 packages will be provided, and will include 15 more packages in 2010
Continuous expanding services to foster as E-government’s Core Service in the future- Introduce the number of packages and linked inquiries in international forum/meetings as a
best practice
2 Services(Moving, Death)
3 Services(Veteran, Disabilities,
Changing name)
5 Services(Birth, Industrial accident,
Hiring, Education, Employment)
5 Services(Vehicle, Starting a business,
Marriage, National Basic Living, Adoption)
※ Dec 31th 2009 Family Relocation & Death Packages will open for service
※ Test operation in mid Dec 2009, and will open for service on Jan 31th 2010
9Online Package Service Plan for Life-activity based Civil Inquiries
Dec 2009 Jan 2010 Jul 2010 Dec 2010
Expected Results
Expected Results & Benefits
Establishing the Serving Government by removing citizen’s complaints and inconvenience and enhancing citizen’s satisfaction
Strengthening the National Competitiveness and advancing administration procedures by providing customer-centered online service
Contributing to the ‘Green Growth’ Policy by reducing paper documents and traffic flow
Annually, 277 Billion Won of industry cost saving will be resulted
Annually 12,050 tons of CO2 emission reduction will be achieved* Effects of planting 1 million trees
※ Development cost of (2.5 Billion Won) is already included in the ‘Advancing Civil Inquiry Service’ project
10Online Package Service Plan for Life-activity based Civil Inquiries
Economical Benefit
* Application Time 44 Billion Won
* Traveling Cost 25 Billion Won
* Visiting Time 196 Billion Won
* Administration Cost 12 Billion Won
“Family Relocation”Package Demonstration