online marketing and facebook
DESCRIPTION
This was a presentation given at Shopatron's client conference in 2011. It covers the basics of Facebook and how it fits into a brands online marketing strategy.TRANSCRIPT
Facebook Stats Worldwide• #1 social network in the world (surpassing Google)
• 600,000 million active users
• 250 million people log in every day for an average of 55 minutes
• 68% of U.S. Facebookers when polled said they were more likely to buy on a positive Facebook friend referral
“The goal isn’t to be good at Facebook – The goal is to be good at business because of Facebook.”
– Jay Baer, author of Convince & Convert, one of the planet's most popular social media blogs
Whizbang 4c’s• Clarity
• Consistency
• Creativity
• Commitment
1. Clarity• Clear budget
• Clear objective
- Create awareness- Increase sales- Market research- Customer service- Drive traffic to website- Build your customer data list- Optimize other marketing efforts
© 2011 Whizbang
1. Clarity• Clear Facebook strategy
– Who is your target audience?
– What do you want them to do?
– How will you know that it is working?• Fans• Web traffic (google analytics)• Sales• Impressions• SMOR, Facebook insights,
Swixhq, peoplebrowsr, socialbaker
© 2011 Whizbang
2. Consistency• Consistent brand image
• Consistent brand personality
• Consistent posting presence- Hootesuite - Social oomph - Postling- Tweetdeck
© 2011 Whizbang
Facebook Fact:
199 out of every 200 interactions (99.5%) come from the user’s wall (or newsfeeds).
This means that almost nobody is coming back to your fan page after they visit it the first time.
Source: Jeff Widman, CEO BrandGlue 2010
© 2011 Whizbang
Facebook News Flash:
Not all your posts end up in your fans newsfeeds.
© 2011 Whizbang
Facebook Edge Rank
© 2011 Whizbang
• How often a user interacts with your Facebook fan page content.• The type of interaction, comments are weighted heavier than likes.• Content recency.
It’s really a popularity contest
So how do you become popular?
© 2011 Whizbang
3. Creativity• Creativity with your content
• Events• Videos• Photos• Import blog• Add custom content• Third party articles• Testimonials• Create experiences, MOTM, Expert
Fridays• Follow 80/20 rule
© 2011 Whizbang
3. Creativity• Creativity with your content
– Ecommerce
© 2011 Whizbang
© 2011 Whizbang
Slide from ChanelAdvisor.com webinar
3. Creativity• Creativity with your content
– Promotion (contests, coupons and sweepstakes via wildfire)
– Facebook deals (NEW!)
© 2011 Whizbang
3. Creativity
• Creativity with promoting your page– Invite your contacts
© 2011 Whizbang
Join Whizbang Facebook page
Text: “Like Whizbangideas” to 32665
© 2011 Whizbang
3. Creativity• Creativity with promoting your page.
• Give people lots of ways to like you• Open graph/Social plugins• Facebook Send button (NEW!)
© 2011 Whizbang
3. Creativity• Why you should like the like button?
- "Likers" are more active, clicking on 5.3 times more links to external sites than the typical Facebook user.
- More than 250 million people engage with Facebook on external websites through the Like button or other social tools.
- 18 of the top 25 U.S. retail sites, as ranked by comScore, use Facebook.
© 2011 WhizbangGarneau
3. Creativity• Creativity with promoting your
page- Facebook ads
© 2011 Whizbang
3. Creativity• Facebook Ads
- Hyper targeted
© 2011 Whizbang
3. Creativity• Facebook Ads
- Super affordable
© 2011 Whizbang
3. Creativity• Facebook Ads
- Completely measurable
© 2011 Whizbang
4. Commitment• Commitment to Facebook success
– Posting regularly– Engaging authentically– Measuring often– Making adjustments– Rinse and repeat
© 2011 Whizbang
“Don’t have a social presence if you won’t be present.” – Anonymous
Facebook Post Script• Facebook is just one tactic in your marketing toolbox
– Think deep and wide engagement. Communicate across multiple channels.• Twitter• Linkedin• YouTube• Social Bookmarking• Podcasting• Website• Blog• Advertising• Public Relations• Email
© 2011 Whizbang
Facebook Post Post Script
Never feel like your late to the Facebook party. It’s always going and always changing.
© 2011 Whizbang
Thank You!
See you on Facebook
www.facebook.com/whizbangideas
© 2011 Whizbang