Online Justice Journeys

That Care for People

Breakthrough: a new approach to Family Justice

When Families Break Up,Justice Breaks Down

Courts are overloaded

Parents suffer, children are traumatized

Procedures with lawyers and courts intensify conflict

People feel powerless: little control over process, outcome, time to resolution, costs

Family justice = building fair, effective agreements

1. No fear of escalation2. Research and government = quality outcomes3. In control over process, timing and costs

Diagnosis

Phase 1 - Explore & Diagnose

• Identify legal problem

• Explore options: reconciliation, therapy, separation, divorce, etc.

• Assess conflict behaviour

• Managing their expectation

• Referral tools, self-help tools

• Results in tailored PDF of information, guidance and next steps

The Diagnosis phase offers more than just

legal advice

IntakeIntake

Phase 2 - Start & Intake

• Problem-solving intake

• In own words, at own pace

• Interests and initial ideas for solutions

• Creating perspective and a conciliatory attitude through different types of questions

• Supported by best practices for solutions

Encouraging users to consider others in the

separation process creates a conciliatory

atmosphere and promotes solution

building

‘First Thoughts’ questions use algorithms behind the scenes to generate model agreements that

reflect both partners wishes, and act as a

starting point for negotiation

See in advance the email your partner will receive and click OK if you are happy to proceed to

payment

Negotiation

Phase 3 - Dialogue & Cooperate

• Work on solutions

• Interest-based, problem-solving

• Supported by models, tools and best practices

• Real time interface, changes made are immediate and visible

• Chat function for communication between parties

• Click-of-a-button help where needed

• Own words, own pace, own home

Use the answers from the intake to help reflect

and make better agreements

We provide various tools to help with alimony

calculations, or schedule visits

Topics are broken up into 5 circles, with blue dots indicating content

changes and the white circle showing your progress

A chat function allows parties to communicate

Once both parties are happy with their work they can click ‘agreed’ to lock a

subsection

Get an overview of your agreement at

any moment to keep track of

progress

Mediation/Adjudication

Phase 4 - Trialogue & Get Help

• Top legal professionals offer assistance

• Available at the click of a button

• Mediation and Adjudication currently in built

• Focused interventions, so users stay in control of their journey

• Ability to scale up

Users can request help for specific subsections,

without handing over control

The cost for a mediator is a flat fee, paid once

An adjudicator’s decision is final and locks out both

parties from changing that subsection

afterwards

Completed

Review

Phase 5 - Review & Finalise

• Neutral review of agreement by a qualified legal professional

• Sustainable, balanced, legally valid

• Provides guidance, but does not personally change the agreement

• Ensures fairness and prevents abuses of the system

• Formalisation of agreement at court

Finalised

Aftercare

Phase 6 - Aftercare & Adjust (Coming Soon)

• Coping with changes

• Compliance and enforcement

• Recalibrate during periodical check ups

Next stages

• Modules for full integration with courts

• Hearing, judge as adjudicator bridges gaps in agreement

• Add on services

• Voice of children

• Prevention: birth contract

Social impact for 1000 families:*

100 children no lower well-being, education results, depression, relationship problems. over lifetime

44 parents avoid domestic violence

0.017 children’s + parents lives saved

220 parents no physical or mental health problems

*Assuming 10% risk reduction

Family justice

renewed

Access to Justice impact:

1000 families save €2500 = €2,5m

Government (legal) saves €900/couple

Improved process leads to greater use of services

Legal sector adds more value/generates more revenue

Unbundled limited scope legal services

increase

Investment in a

platform:

Thank you

Maurits Barendrecht, Research Director

maurits.barendrecht@hiil.org

+31 (0) 70 762 0700

+31 (0) 6 4292 1812

Jin Ho Verdonschot, Director | HiiL Rechtwijzer Technology

jinho.verdonschot@hiil.org

+31 (0) 70 762 0700

+31 (0) 6 2503 6434

www.HiiL.org