MVRPCRegional Coordination Committee Meeting

May 14, 2013

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GDRTA”s Vision and Concept Transportation Resource Call Center

Regional Coordination Plan Update

Information Services MVRPC United Way 211 Miami Valley Ridefinders

Bring it all together to meet needs

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GDRTA’s central role…

…Bridging Gaps

Needs

GDRTA at the Center

Solutions

People and Agencies with Needs get Rides

Coordination Workshop FindingsGeneral Acceptance of the concept

Recognition of BenefitsMeeting more needs in better waysMore options for customersBetter use of vehicles and lower costsReduction in duplication of servicesCentral knowledge baseGreater Dayton RTA cannot do it alone

Coordination Workshop FindingsWhat are some of the key features?

People get answers, assistance and rides.Travel trainingBroad agency participationKnowledge of services availableUnderstanding of financial resources availableUse of ITS technologyInvolvement of all partners - state and federal

Coordination Workshop FindingsClarification of key features

Core focus on people and their needsUnderstanding of agency capabilitiesQualifications of providersHow is re-imbursement handled?Broad, inter-agency funding strategiesIntegration of scheduling software

Coordination Workshop FindingsSome Hurdles and Issues

Different databasesClient and funding certificationIntegration of policies and proceduresTraining and educationTracking and monitoringCoordinating same-day and advance scheduling

Coordination Workshop FindingsExpectations of the Call/Click CenterProvide excellent customer service –

“Remember, customers will be costumers”Customer expects comfort and safetyA council to self-regulate the serviceCommunicate with Advisory Groups –

Ideas and concernsTravel training – Incentives for participation

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Key FactorsStrategic PartnersFormalized AgreementsTechnologyTravel TrainingFormal Organizational StructureBroad and Deep Customer Service

GDRTA’s One-Call/One-Click CenterFormal Organizational Structure

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GDRTA’s central role…

…Bridging Gaps

Needs

GDRTA at the Center

Solutions

People and Agencies with Needs

get Rides

Thank You!

i-riderta.org

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