onboarding accelerating digital innovation with connected experiences · 2020-04-19 · customer...
TRANSCRIPT
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Chris Cappetta – Workflow Solutions Architect
Onboarding – Accelerating Digital
Innovation with Connected experiences
June 2018
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Agenda
• Boomi Flow Overview
• Common Flow Use Cases
• Boomi for Onboarding
• Demo
• Q&A
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Integrate
Elements of the Boomi Platform
Workflow Automation
and App Development
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Flow for App Dev Objectives
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From Idea to App: Application Development
AppIdea App Design
• Platform
• Wireframe
Development
• Infrastructure
• Prototype
• Testing
Security
• Authentication
• Penetration Testing
Monitoring
• Auditing
• Logging
Upgrades
• Enhancements
• Exception
• Performance
Scale Architecture
• Load Balancing
• Distributed
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Accelerate App Development with Low-Code
Build Applications, not Infrastructure
Publish EngageDraw AppIdea
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Sample “Appy” Flows
Client Onboarding
Dashboard
Mobile Self-service
Portal
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Mobile Friendly Out-of-box
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Portals
Dell Boomi – Internal Use – Do Not Distribute -
Confidential
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Flow for BPM Objectives
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Parallel Process Orchestration
Dell Boomi – Internal Use – Do Not Distribute -
Confidential
Wait for
1 & 2 All done?
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Typical Flow Use CasesBusiness Process or Workflow Automation
• Site Survey
• Onsite Guided Instruction
(potentially offline)
• Claims support
• Agent Scripting
• Onboarding
• Order Provisioning
Process Orchestration Field Service Customer Service
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Onboarding Use Case Overview
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Dashboard view of all
employees and onboarding
“Smart Processes”
Data-repositories of
choice!
[PostgreSQL database
on AWS in the sample]
Full visibility into
status and next
steps throughout
Dell Boomi Employee Onboarding
Boomi Flow
Launch Onboarding
Process
HR and new-hire human-
tasks in parallel, via Flow
Real-time
collaboration
for wrap-up
Automated system-
provisioning and
setup-mechanisms,
via AtomSphereData governance and
stewardship, via Hub
Master Data Hub
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Employee Onboarding SituationIssue: Your employee onboarding process includes many silo'd and inconsistently-applied mechanism,
which causes a slower and less effective ramp of the employees being onboarded.
Reason: The tasks are handed off manually. The "new hire" doesn't have a step-by-step walkthrough.
Without a 'Smart-Process' to keep the various individuals and deliverables on track, important items can
be missed in the shuffle.
Specific Solution Capabilities:
• Automate what system-provisioning and data-transfers can be automated
• Deliver standardization and automated escalation around the human portions
• Allow company users and new hires to act on their tasks and connect with the 'Smart-Process,' from
any device.
Outcome: Faster onboarding, Fewer disruptions, Faster ROI.
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Customer Onboarding SituationIssue: A customer implementation includes many silo'd and inconsistently applied mechanism, which opens the door for a bad customer experience.
Reason: The tasks are handed off manually, and aren't kept on track by an automated system. The customer and company participants don't have a complete view of the project status, and items can be missed without automated escalation.
Specific Solution Capabilities:
• Automate what provisioning and data-transfers can be automated
• Deliver standardization and automated escalation around the human portions
• Allow company users and customers to act on their tasks, and be privy to full project status, from any device.
Outcome: Faster implementations, Fewer disruptions, Happier customers.
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Boomi Flow Demo
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Questions