workforce ready customer onboarding program

Getting Started

WORKFORCE READY CUSTOMER CARE TEAM

WORKFORCE READY

CUSTOMER ONBOARDING

PROGRAM

Getting Started OverviewWORKFORCE READY CUSTOMER ONBOARDING PROGRAM

Implementation

Process Overview

Sandbox

Environment

Kronos Community/

Resource Page

Next Steps/

Action Items

Implementation Process Overview

Deploy & Support Value Add

LEARNING & DISCOVERY

Planning Assess Solution Build Test & Certify



Planning Assess Solution Build Test & Certify Deploy & Support ValueAdd

Planning/Onboarding

Get your implementation off on the right track by defining the implementation stages and starting the Discovery Preparation process. Then you will be introduced to your Kronos Project Team.

• Attend Getting Started webinar

• View e-Learning videos

• Gather checklist items and deliverables

• Project Manager introduction

• Attend Kickoff


Deploy & Support Value Add


Planning Assess Solution Build Test & Certify

• Getting Started

webinar

• e-Learning

videos/

Discovery

training

• Checklist items

& deliverables

• Project

Manager

introduction

• Kickoff

• Complete

Discovery

process

• Discovery calls

• Discuss goals

and success

criteria

• Review best

practices

• Extract data &

provide data

imports

• Approve Solution

Design

documents

• System Build

• Integrations (if

applicable)

• Mount &

configure time

clocks (if being

used)

• Complete e-

Learning videos

• Attend

Administrator

training

• Solution

overview

• Testing

workshops

• User Acceptance

Testing (UAT)

• Conduct internal

training

• Parallel test

periods

• “Go live”

• Production live

signoff & acceptance

• Employees using

Workforce Ready

• Additional training, if

needed

• Process 1st & 2nd

Payroll

• Transition to Kronos

Global Support

(KGS)

• Implement

remaining

modules

Project TimelineC

US

TO

ME

RK

RO

NO

S

Plan Assess Solution Build Test & Certify Deploy & Support Value Added Modules

• Attend Customer

Onboarding Program

• Attend required

meetings

• Communicate goals &

success criteria

• Attend Discovery

training

• Standardize policies

• Complete assessment

deliverables

• Complete Discovery

documents

• Extract data from legacy

systems and provide

data imports

• Attend training

• Attend assessment

meetings

• Assist with finalizing

project plan

• Develop test cases

• Review and sign-off

Solution Design

• Prepare for Testing

• training

• Provide data imports

• Configure and mount

time clocks

• Attend Administrative

training

• Conduct User

Acceptance Testing

• Document testing

outcomes

• Communicate testing

issues

• Retest configuration

changes

• Prepare for System

Cutover

• Roll out End User

training

• Solution acceptance

sign-off

• GO LIVE!

• Process 1st payroll

• Process 2nd payroll

• Production live sign-

off and acceptance

• Transition to Global

Support

• Project close

• Based on modules

purchased- additional

Discovery documents,

assessment meetings,

training, testing,

validation and

deployments may be

needed

• Sales-to-Service

transition

• Project Team Kickoff &

introduction

• Project planning &

resource scheduling

• Assessment workshops

• Solution design

• Testing Requirements

workshop

• Facilitate Solution

Design acceptance

review

• Finalize project plan

• Train testing team

• Review and signoff

Solution Design

• Configuration/building

solution

• Unit Test solution

• Facilitate testing

Preparation meeting

• Complete data imports

• Support Customer

testing

• Investigate and resolve

identified issues

• Prepare for Deploy and

Support

• Solution acceptance

sign-off

• GO LIVE!

• 1st Payroll — support

• 2nd Payroll — support

• Production live sign-

off and acceptance

• Transition to Global

Support

• Project close

• Based on modules

purchased- additional

Discovery documents,

assessment meetings,

training, testing,

validation and

deployments may be

needed


* The number of required hours will vary significantly based on the quality of the data provided by the customer.

Customer Time

Commitment

Planning Assess Solution Build Test & Certify Deploy &

Support

Vale Add

Executive

Sponsor

2 hours 1 hour 1 hour 1 hour 1 hour Varies

Project

Manager

10 hours 15 hours 20 hours 15 hours 5 hours Varies

Payroll Subject

Matter Expert


HR Subject

Matter Expert


Technical

Lead/Team

1 hour 10 hours 15 hours 10 hours 1 hour Varies

Training Lead 1 hour 4 hours 9 hours 9 hours 8 hours Varies

Total Hours 24 hours 70 hours 75 hours 95 hours 40 hours TBD

Methodology

WorkingTogether

Kronos Proven

Project Management

Kronos Project Management Methodology

Proven Methodology• Years of experience and refinement• Leading you to success

Change ManagementCommunication Issue ManagementQuality Management Risk Management

Educational Services / Training

MY LEARNING

• Comprehensive e-

Learning portal for pre-

training, post-training,

and skills reinforcement

for your all users of the

WFR system.

SYSTEM ADMIN TRAINING

• Recorded webinars that

your PM will make

available to your

System Admin during the

Build Phase of your

project

• 3-Day Online Instructor-

Led Admin training

sessions

Training can improve business productivity with faster ROI and

increased employee acceptance.

SANDBOX

• Sample Environment that

allows you to explore the

system

Kronos Customer Community

https://community.kronos.com

From the Product Resources menu,

click on the dropdown and select

Workforce Ready

Under the Links to Workforce Ready

Content, select Getting Started

Workforce Ready Getting Started Resources

© KRONOS IN ORPOR TED ar h 3, 01

• Complete Navigation Videos

• Access the Communityhttps://community.kronos.com

– Product Resources > Workforce Ready >

Getting Started

– Pre-Discovery checklist(s)

• Introduction to your project

manager

• Kick-off call

• Log into Sandbox

Next Steps

workforce ready customer onboarding program

Documents