on-line customer service training
DESCRIPTION
On-line Customer Service TrainingTRANSCRIPT
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On-Line Customer Service Training
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Now what?
How can I further lift the service profile?
We need more training…and yet
Clients say … “We train, we Mystery Shop, we do the right things…”
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Budgets are tight.
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On-Line Customer
Service & Sales Training
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Modules delivered each month
Relentlessly, and consistently
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1. Customer Service 1012. Elements of customer
service3. Using Service for Sales4. Managing different
personalities5. Conflict resolution6. Self responsibility7. Engaging customers8. Engaging staff around you9. Up-selling through service10. Best practice service11. Building loyal customers12. Service in the future
Modular Steps
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a monthly audio series
Half hour interviews
Industry leader interviews
Interviews with award winning practitioners (everyday stars).
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Twice Yearly Webinar
Interactive sessions online.
Privacy in a large group
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On-line Simulations
• Remove awkwardness of role-plays.• Self paced and private• Test the theory
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More Contact, Less Cost
Frequency
Topics
Less travel costs
Disruption
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Choice
Save
Support
Massive savings on your training budget
orStrengthen your current
training