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ASUG Face-to-face Meetings: Education & Networking in Your Local Area

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OmniASUG DFW Chapter Meeting

Thursday, November 6, 2014 Omni Dallas at Park West Hotel 1590 LBJ Freeway Dallas, Texas 75234

(Click on the presentation title to see the corresponding abstract)

8:00 a.m. – 8:45 a.m. Registration, Networking, Continental Breakfast Compliments of our Sponsors

8:45 a.m. – 9:45 a.m. Texas Learning Center

ASUG Chapter Updates, Welcome and Introductions Allen Sulgrove, DFW Chapter Chair, Emergys Corp

MORNING KEYNOTE: How to Navigate Through the SAP Journey Scott Shadle, SVP and CIO , Aviall

9:45 am – 10:00 a.m. Break & Networking (15 minutes)

Morning Breakout Session #1: 10:00 a.m. – 10:50 a.m.

Finance Track Trinity Ballroom II

How Maxim improved their Journal Entry Process Karen Murphy, Analyst, Maxim Integrated

Mobile Track Trinity Ballroom II

Accelerate, Transform and Reduce Costs of SAP Mobile Deployment and Support Chad Wyckoff, IT Director, Solution Delivery at Forest City Enterprises Hari P. Kamineni, President & Co-Founder, Innovapptive

BOBJ Track Trinity Ballroom II

Hoarding: Buried Alive –How to keep your SAP BusinessObjects system from becoming part of the show Tom Fallwell, Chief Solution Architect , cBEYONData, Inc.

Supply Chain Trinity Ballroom II

8 Ways to Improve Your Supply Chain Scott McKenzie, Speaker Title, RF Gen

User Productivity Trinity Ballroom II

Tips and lessons learned from redesigning a new user experience with SAP Screen Personas & Design Thinking Ricardo Sada, Innovation Manager, LinkTech Fred Jimenez, Consultant, LinkTech

SUPER USER – Customer Stories Trinity Ballroom II

Cameron: Super Users Supporting Change Management and Value Realization

Julie Fawdington, Manager, Super User Development Team, Cameron

SUPER USER – Getting more Productive with SAP Trinity Ballroom II

How to Use SharePoint for a Ticketing/Feedback System

Russell Wright, Technical Director, Configurable Management

SUPER USER – Team & Personal Skills Trinity Ballroom II

Wow Your Executives: Selling the Value of Super User Programs with Real Data

Chris Dowse, Founder, Neochange

10:50 a.m. – 11:05 a.m. Break & Networking (15 minutes)

Meeting Survey Evaluate sessions throughout the

day and provide meeting feedback bit.ly/ASUG14


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Morning Breakout Session #2: 11:05 a.m. – 11:55 p.m.


SAP Financial Reporting using Microsoft Excel Mark Pockl, Solution Specialist, Excel4apps


Texas Instruments - Bringing Mobility to the Warehouse Using SAP ITS Greg Davis, IT Architect, Texas Instruments


Mastering SAP Xcelsius Dashboards (Training Session) Jeremy Alper, Sr. Business Intelligence Consultant, Method360


What you need to know about SAP Solutions for GRC Bruce Romney, Sr. Director - SAP Solutions for GRC, SAP America


Intelligent Automation with Redwood and SAP Matt Colabrese, Solutions Architect, Redwood Software


Change Agents – “Why Your Transformational IT Initiative Will Fail Without Them”

Terri Campbell, Senior Director of Change Leadership, McKesson Corporation



Community Best Practices for Creating High Value Content

Denis O‘Neil, Social Media Consultant, Olinks Corporation

11:55 p.m. – 12:55 p.m. Texas Learning Center

Lunch & Networking Compliments of our Sponsors LUNCH KEYNOTE:

New SAP Changes Kerry Brown, VP Enablement , SAP America

Afternoon Breakout Session #1: 12:55 p.m. – 1:45 p.m.


CMC Runs BPC EPM 10.1 on NetWeaver and HANA for Financial Planning and Consolidation Kumar Kalidindi, Lead of SAP Globla Process Shared Services Finance, Commercial Metals Company


The SAP User Interface Question Mark Huesman, Senior Solution Engineer, Emergys


Case Study: How TRCC Transformed Decision-Making with BusinessObjects and SAP Business Suite Powered by HANA

Steve Freeman, VP Field Operations, Decision First Technologies


Dynamic Purchase Requisition Approval without Configuration Steven Branch, Speaker Title, Configurable Management


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Leveraging Solution Manager for the Global Deployment at Novelis Robert Max, Global Applications Technology Manager, Novelis Ajay Narula, Managing Partner, SSX Global LLC


McKesson’s Super User Network: Bringing Humanity Back to the Work Place

Terrie Walker, User Sustainment Super User Network Manager, McKesson Corporation

Tina DeLise, Change Analyst – Super User Network Daily Ops, McKesson Corporation


SAP Dashboards 4.1 Advanced Visualization Techniques

Jeremy Alper, Senior Business Intelligence Consultant, Method360


Super Users – Conveying the Message with Oomph

Julie Fawdington, Manager, Super User Development Team, Cameron

1:45 p.m. – 2:00 p.m. Break & Networking (15 minutes)



Finance Track Session #4 - OPEN xxxxxx, xxxx, xxxxx


Disrupting the Speed and Economics of Mobilizing SAP xxxxxx, xxxx, xxxxx


BOBJ Track Session #4 – DAVE RATHBUN xxxxxx, xxxx, xxxxx


SupplyChain Track Session #5 xxxxxx, xxxx, xxxxx


Productivity Track Session #4 – KNOA xxxxxx, xxxx, xxxxx


PrimeSource Building Products: Integrating a Long-Term User Support Structure That Brings Value to

the Business and IT

Ally Allen, IT Business Analyst Manager, PrimeSource Building Products

Jessica Bojic, Sr. Director, NTT Data


Acquisitions and Divestitures… The Havoc This Can Wreak on IT, the Business, and Super User Teams

Mark Evans, xxx, Connect2Client

Jay Patak, xxx, Connect2Client


Let the SAP UEM Show You Who Your Super Users Are

Jesse Bernal, Sr. Solution Engineer, Knoa Software

2:50 p.m. – 3:05 p.m. Break (15 minutes)


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Finance Track Session #5 - OPEN xxxxxx, xxxx, xxxxx


Mobile Track Session #5 - INNOWERA xxxxxx, xxxx, xxxxx


BOBJ Track Session #5 – DWAYNE H xxxxxx, xxxx, xxxxx


SupplyChain Track Session #5 xxxxxx, xxxx, xxxxx


Productivity Track Session #5 -WORKSOFT xxxxxx, xxxx, xxxxx


HollyFrontier: Resurrecting Super User Programs Post Go-Live to Drive Business Value Blake Abbott, Senior Manager, Business Process Management, HollyFrontier Corporation Sherri Regester, Abreon



3:55 p.m. – 4:30 p.m. Texas Learning Center

Closing Session – Comments, Surveys, and Prize Giveaways Allen Sulgrove, DFW Chapter Chair, Fidelis Companies

4:30 p.m. – 6:00 p.m. Collinwood I

NETWORKING RECEPTION Compliments of our Sponsors


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Platinum Sponsors

Gold Sponsors

Silver Sponsors

http://www.innowera.com/default.html


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Abstracts Keynote Address How to Navigate Through the SAP Journey (8:45 a.m.)

Scott Shadle, SVP & CIO, Aviall, Inc. Scott Shadle is a 22-year information solutions veteran with global technology, business, and aviation experience. In 2011, he was named Senior Vice President and Chief Information Officer for Aviall, Inc., a wholly-owned subsidiary of The Boeing Company. Shadle oversees all aspects of information technology at Aviall, including their recent conversion to SAP. Prior to being named SVP and CIO, Shadle was Director of Aviall's Program Management Office. Shadle joined Aviall in November of 2010 following 10 years with Raytheon Company where he held senior leadership positions in Information Solutions, including his role as IS Director of Operations for Network Centric Systems (NCS). His extensive experience also includes leadership roles with MagneTek, Sensormatic Electronics, and consulting with Andersen Consulting/Arthur Andersen. Shadle earned an MBA from Katz Graduate School of Business, University of Pittsburgh. He is a graduate of Furman University and holds a Bachelor of Arts degree in Business Administration.

Finance Track How Maxim improved their Journal Entry Process (10:00 a.m.)

Level: Intermediate

Learn how Maxim Integrated improved their journal entry process. See the before and after processes of their journal entries once they began using the ZOption tools as well as SAP workflow. Karen Murphy, xxx, Maxim Integrated Karen has been xxxx

SAP Financial Reporting using Microsoft Excel (11:05 am)

Level: Beginner/Intermediate Join Excel4apps in a presentation as we discuss several of our customers’ missions to improve their SAP financial reporting and inquiry capabilities. Learn about Fletcher Insulation, Upsher-Smith Laboratories and Odyssey Reinsurance, and hear how each company outlined each of their previous SAP reporting processes and challenges. And, the solutions they chose to solve those challenges. In addition, we’ll introduce you to our latest reporting solution, Reports Wand. Like GL Wand, Reports Wand a front-end Excel reporting solution that allows users to create reports based on existing underlying SAP queries. Mark Pockl, Solution Specialist, Excel4apps Mark Pockl is a Solutions Specialist with Excel4apps, a provider of best-in-class Excel-based financial reporting for Oracle and SAP users worldwideWith more than 18 years IT experience, including programming development, system configuration, report/query writing and business analysis, Mark has a wealth of SAP knowledge, specifically in the FICO area. He has worked on 5 full-cycle SAP implementations as a FICO Sr. Systems Analyst. He also has valuable experience in the BI/BW area with integration to SAP ECC 6.0. Mark has a Bachelor’s degree in Statistics from the University of Pittsburgh.


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CMC Runs BPC EPM 10.1 on NetWeaver and HANA for Financial Planning and Consolidation (12:55 pm) Level: Beginner/Intermediate The goal of the BPC project at CMC is to provide one “source” of data for financial users to report consistent financial

and operational data. The implementation of BPC will consist of multiple phases. Phase 1 includes Financial

Consolidation and Planning with ability to provide Consolidated Financial Statements including cash flow by entity

and Managerial Reporting. Transformation of inefficient legacy processes is one of the key elements to realize BPC’s

full potential. Once fully installed, BPC will serve to provide global users a platform to focus on analyzing data versus

aggregating or calculating data. Financial and operational data will include financial statements, Plan and Forecast

data, customer and vendor analytics, tonnage sold, average selling price, working capital days, and many other

metrics.

This session will cover:

• CMC’s decision to implement EPM BPC 10.1 on Netweaver and HANA for Financial Planning and Consolidations

• Review the phased project approach and the benefits of each phase

• Learn about “Key Design Decisions” that were made during the project

• Lessons learned from Phase 1 project implementation

Kumar Kalidindi, Lead of SAP Globla Process Shared Services Finance, Commercial Metals Company Kumar is a certified SAP Solution Management Consultant in Managerial & Financial Accounting. He has over 12 years of strong functional experience leading implementations in SAP ECC and BI. As a Consultant, he has proven expertise in Implementing Financial solutions and has been recognized as a SME in Managerial Accounting and Planning processes. Kumar has worked for BIG 4 Consulting companies, participated and led multiple full life-cycle implementations in SAP. He has participated in sales, presales and delivery initiatives including developing proposals, making presentations, leading large teams, budgets and meeting revenue targets.

Finance Track #4 - TBD (2:00 pm)

Level: Description

SPEAKER INFO, Speaker Title, Speaker Company Speaker Bio

Finance Track #5 - TBD (3:05 pm)

Level: Description


Mobile Track


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Accelerate, Transform and Reduce Costs of SAP Mobile Deployment and Support (10:00 am) Level: Intermediate By utilizing cost effective bundled run time licensing of SAP Mobile platform (SMP) and pre-packaged SAP Certified Mobile solutions, SAP Customers like Forest City Enterprises, MARS Chocolate and Vallourec USA Corp are accelerating their time to market and reducing deployment, development and support costs. Join this presentation to see how these customers and several other Fortune 500 companies achieve a quicker and higher ROI on their SAP mobile deployments by: • Deploying an array of SAP certified mobile solutions in as little as 4-6 weeks. • Customizing mobile solutions with SIMPLE configurations - NO CODE Change required • Transforming their smart phones into handheld devices with RFID peripherals • Reducing TCO of SAP Mobile Deployment and Support Hear from Chad Wyckoff, IT Director, Solution Delivery at Forest City Enterprises and Hari Kamineni President & Co-Founder, Innovapptive Inc., their strategic partnership, experiences, key benefits and how Forest City Enterprises accelerates, transforms and reduces costs of SAP mobile deployment and support. Hari P. Kamineni, President & Co-Founder, Innovapptive Speaker BIO..... Chad Wyckoff, IT Director, Solution Delivery at Forest City Enterprises

Speaker BIO.....

Texas Instruments - Bringing Mobility to the Warehouse Using SAP ITS (11:05 a.m.)

Level: Beginner In 2014, Texas Instruments rolled out a series of custom mobile warehouse transactions using SAP's ITS Mobile technology. As of August 2014, the project has gone live in six sites worldwide (US, Europe, Asia). This presentation will review key aspects of the project, including SAP code development, mobile device selection, and wireless LAN construction. After implementing the project, TI has been better able to track inventory at the box/bin level and improve FIFO management of our stock. Texas Instruments recently deployed mobile SAP transactions at several of its worldwide warehouses, using SAP's ITS Mobile technology. This presentation reviews key aspects of the project, including SAP application development, mobile device selection, and wireless LAN construction. Key benefits of the project include improved visibility to box/bin level inventory data, and improved FIFO management of stock. Greg Davis, IT Architect, Texas Instruments

Speaker BIO.....

The SAP User Interface Question (12:55 pm) Level: Intermediate Businesses and professionals alike are looking for ways to boost productivity, improve efficiency and deliver better results. Achieving this objective may be as simple as re-examining the platform and interface employees, partners and vendors use to access SAP and other critical business systems, to ultimately enhance user experience and streamline processes. This session will investigate SAP’s strategy for enhancing the UX, as well as traditional UX strategies. We will also discuss your options for mobile platforms for third-party applications. Mobile platforms that


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provides integration for multiple business systems (ERP, CRM, BI, MES) – all through one consolidated user experience. Mark Huesman, Senior Solution Engineer, Emergys Speaker BIO.....

Disrupting the Speed and Economics of Mobilizing SAP (2:00 pm)

Level: Intermediate Enterprise mobility empowers and liberates your workforce by accelerating critical business processes and boosting overall productivity. Early adopters of mobile development have already experienced these benefits as well as improved operational efficiencies, however most organizations struggle with the barriers imposed by skill set requirements (mobile developers), complicated architecture, and lengthy mobile app development cycles. During our session, Capriza will examine the benefits and challenges associated with mobilizing your enterprise and will introduce and explore Capriza's solution for SAP, a disruptive mobility platform delivering rapid design and deployment of cross-platform mobile apps for even the most customized SAP implementations. We will discuss a case study of how TiVo mobilized manager approvals from SAP's Universal Work List in only 3 weeks and will conclude the session by designing and deploying a mobile app for SAP CRM in 10 minutes without writing a single line of code or requiring complex APIs. Brett Li, Sr. Solution Architect, Capriza Speaker Bio... Jay Herring, Regional Manager, Capriza Speaker Bio...

Mobile Track #5 - TBD (3:05 pm) - INNOWERA

Level: Description

SPEAKER INFO, Speaker Title, Speaker Company

Speaker Bio

Business Objects Track

Hoarding: Buried Alive – How to keep your SAP BusinessObjects system from becoming part of the show (10:00 a.m.)

Level: Beginner Considering the maturity and success of corporate adoption and use of SAP BusinessObjects, the emerging problem for many installations is that there is now a huge cost to the systems success. That is, that there are too many ad hoc created reports and how does one deem what is critical. While many installations started with XIR2, the migration from R2 to 3.1 was typically a “forklift approach” that simply migrated everything. Now 4-5 years later, there is little budget for simply forklifting everything over when migrating to BusinessObjects 4.1.


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The opportunity this presents now is to clean the system out as part of the migration. This means smart meta-data analysis of what should stay and what should go. But what is clearly lacking in the new Upgrade Management Tool (UMT) is a surgical way to select what stays and goes. In this presentation we will show how our client sorted through 80,000 reports owned by over 120 business units and packaged them using the BusinessObjects SDK and Excel to make the job of UMT easier and error free. Tom Fallwell, Chief Solution Architect , cBEYONData, Inc. Tom Fallwell is the Chief Solution Architect with cBEYONData, Inc. His life in BI began with Crystal Reports 6 and continues today with SAP BusinessObjects 4.X. His continual interest in software development is currently focused on the SDK’s of SAP BusinessObjects SDK, ESRI, and various open source projects. Beyond the digital life, Tom enjoys analog activities like sailing and playing acoustic guitar.

Mastering SAP Dashboards (Xcelsius Training Session) (11:05 a.m.)

Level: Beginner The most consistent challenge organizations face when rolling out a dashboard is poor user adoption rates. This is almost always due to not paying enough attention to the three core components that separate an ordinary dashboard from extraordinary. In this session, you’ll learn how to bring all three pieces together to deliver sleek, useful and user-friendly Xcelsius dashboards that your executives will love. Jeremy Alper, Sr. Business Intelligence Consultant, Method360 Jeremy Alper is a Senior Business Intelligence Consultant at Method360 with over 10 years’ experience in data visualization. Jeremy has designed dozens of executive level SAP dashboard solutions for fortune 500 companies in various sectors. His ability to transform data into information continues to help businesses rethink the way they do Business Intelligence.

Case Study: How TRCC Transformed Decision-Making with BusinessObjects and SAP Business Suite Powered by HANA (12:55 pm)

Level: Beginner/Intermediate This session debunks the myth that SAP HANA is only for large enterprises by taking an up-close look at Textile Rubber & Chemical Company's (TRCC) migration to SAP Business Suite powered by HANA and BusinessObjects. This session will focus on the real-time, analytics solution implemented that allows TRCC to interact with and see: • High-level KPIs across the company to quickly understand the pulse of the organization • Trends over time to visualize the impact of process improvements • Comparisons against plan and forecasts to take action and avoid surprises Steve Freeman, VP Field Operations, Decision First Technologies Steve is the Vice President of Field Operations at Decision First Technologies (DFT), an Atlanta-based Business Analytics Consultancy focused on Data Governance, real-time analytics and predictive analysis. Steve is responsible for DFT’s go to market strategy and services execution across all markets. A Business Analytics veteran, Steve has held numerous senior leadership roles with Business Intelligence firms including Cognos, Endeca, and Business Objects.

BOBJ Track #4 - TBD (2:00 pm) – Dave Rathbun

Level: Description


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BOBJ Track #5 - TBD (3:05 pm) – Dwayne H Level: Description


Supply Chain/Compliance Track

8 Ways to Improve Your Supply Chain (10:00 a.m.) Level: Intermediate This session will cover how improvements can be made in your operations by automating your supply chain through barcoding and the implementation of data collection technology. The presentation will cover ways to leverage your investment in the Inventory Management (IM) and Warehouse Management (WM) modules in SAP. Scott McKenzie, Speaker Title, RF Gen Speaker BIO.....

What you need to know about SAP Solutions for GRC (11:05 a.m.) Level: Intermediate Can you effectively articulate what GRC is and what value SAP solutions for governance, risk, and compliance can offer your organization? Attend this session for a greater understanding of how technology improves managing risks related to third parties, fraud, access rights, global trade, regulatory compliance, financial reporting and corporate performance. Learn how recent innovations including HANA and Cloud for GRC are opening up new opportunities. Bruce Romney, Sr. Director - SAP Solutions for GRC, SAP America Bruce’s experience in GRC topics stem from a wide range of activities over the past 14 years across several industries. These include consulting on several audit engagements in the Risk and Advisory practice of a large public accounting firm, managing large scale e-discovery projects and industry experience managing a contract manufacturing facility in Mexico. Bruce is a licensed CPA in the state of Texas

Dynamic Purchase Requisition Approval without Configuration (12:55 p.m.)

Level: Beginner A common challenge for SAP clients is having a procurement approval process that routes to the appropriate individual, or multiple individuals, dynamically based on a combination of data; for example, cost center and amount. Another top desire is having a solution that is easy to use and facilitates a seamless approval process. Often the


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authoring individuals are executives and are traveling or seldom log on to SAP. SAP’s purchase requisition and purchase order release strategies must be heavily customized to meet these needs and this requires ABAP programming and, of course, SAP Change Transports to migrate throughout the system landscape. With every modification there is risk of breaking the process. Winshuttle workflow is ideal for solving this challenge. Please join us for a demonstration of a purchasing approval process that just might work out of the box for your company. Steven Branch, Speaker Title, Configurable Management Speaker Bio

Supply Chain Track #4 - TBD (2:00 p.m.)

Level: Description


Supply Chain Track #5 - TBD (3:05 p.m.) Level: Description


User Productivity Track

Tips and lessons learned from redesigning a new user experience with SAP Screen Personas & Design Thinking (10:00 am)

Level: Beginner Tips and lessons learned from redesigning a new user experience with SAP Screen Personas & Design Thinking: - What does it mean to increase productivity from UX perspective - Challenges from starting from a clear UX canvas - How to use Design Thinking as a framework Ricardo Sada, Innovation Manager, LinkTech Ricardo Sada is an IT Professional with over 15 years of expe-rience implementing and developing busi-ness software ranging from custom devel-opment, Web development, Business Intelli-gence and cloud (SaaS) applications. He is a Certified Business Intelligence Professional (CBIP) by The Data Warehouse Institute (TDWI), has a master’s degree in Business Innovation and is currently the Innovation Manager at LINK Technologies. Fred Jimenez, Consultant, LinkTech Fred Jimenez is an SAP service expert with 20+ years in the field and has worked for SAP and several top SAP vendors with different offerings.


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Intelligent Automation with Redwood and SAP® (11:05 am) Level: Intermediate Learn how global companies like Coca-Cola, Wells Fargo, Eli Lilly and Sysco Foods leverage SAP® Central Process Scheduling by Redwood to realize operational excellence. Matt Colabrese, Solution Architect, will cover how these companies achieve central visibility and control through end-to-end process automation and orchestration; pro-active notification and alerting; exception handling and resource management. Matt Colabrese, Solutions Architect, Redwood Software Matt Colabrese is a Solutions Architect at Redwood Software that is responsible for analyzing new automation opportunities and implementing process automation architecture. He works closely with customers in every industry to identify and design solutions that improve enterprise efficiency and support business success. Matt holds a degree in Computer Science from Duke University and has three years of direct experience in practical business process analysis and automation.

Leveraging Solution Manager for the Global Deployment at Novelis (12:55 p.m.) Level: Intermediate This session presents how Novelis effectively used SAP Solution Manager for meeting the challenges of design, testing, governance, control and integration. Solution Manager supported processes were utilized to strategically construct the global template and build the implementation and maintenance projects; integrating the global BPH from the Global Process Councils into Solution Manager; completing the BPML for realization activities; integrating SAP Solution Manager with HP ALM to ensure consistency and quality with testing traceability and implementing test automation by leveraging SAP TAO. Robert Max, Global Applications Technology Manager, Novelis Robert Max is currently responsible for the technical support of Novelis’ portfolio of global applications including the teams supporting Solution Manager and delivering SAP Basis and Security Administration services. He has had a key role in the construction of two of the world’s largest SAP Implementations for Fortune 500 consumer products companies. Active in ASUG, Robert was the founding leader of the Solution Manager SIG, has spoken at numerous ASUG Annual Conference, SAP Active Global Support and TechEd Conferences as well as many regional events

Ajay Narula, Managing Partner, SSX Global LLC

Ajay is the Managing Partner of SSXGlobal LLC, a SAP IT Transformation Company has been involved with SAP Solution Manager and other integrated tools for effective implementations for multiple Fortune 500 clients during the last ten years. Implementations included integrating SAP Solution Manager with ARIS for Business Process Modeling, HP ALM for Testing and SAP Productivity Pak for End User Training. Besides technical and functional implementations, he has played an active role in building/updating the relevant IT processes and ensuring project governance as part of successful implementations.

Supply Chain Track #4 - TBD (2:00 p.m.) - KNOA

Level: Description



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Productivity Track #5 - TBD (3:05 p.m.) - WORKSOFT Level: Description


Super User – Customer Stories Cameron: Super Users Supporting Change Management and Value Realization (10:00 am)

Level: Beginner In many SAP implementation projects, change management is a part of the project plan before go-live. Those who have implemented major change efforts understand that true business process and transofrmation change often isn't fully realized until after go-live. Super users are key to making sure the change 'sticks' and can be long-term advocates for the effort. In this session, we will review how Cameron is utilizing super users as change agents. Julie Fawdington, Manager – Super User Development Team, Cameron Julie has worked in leadership development, training, HR and change management roles during her career. Combining these skills with a great team, we have created a sustainable super user program within Cameron and grown it to be an integral part of our SAP support model. We are passionate about working with super users and helping them perform as key change levers in the organization. They are the ones who get things done in the business!

HollyFrontier: Resurrecting Super User Programs Post Go-Live to Drive Business Value (3:05 pm)

Level: Beginner

HollyFrontier implemented SAP several years ago. They had identified gaps in the utilization of SAP and in correctly following the processes that SAP sets forth in some areas. The opportunity to improve SAP utilization, follow standardized business processes, and increase overall ROI from the use of SAP was recognized. One of the key success factors to accomplish this was to build a Super User framework that would be piloted, assessed and repeated throughout the organization. In partnership with Abreon, HollyFrontier created an approach to building and sustaining Super User Communities throughout the organization.

In order to ensure success, HollyFrontier leveraged a creative approach to ensure the right people were engaged, the end user community was aware of the program, the super users received the education required to be successful with their new role, and rewards and recognition programs were put in place to help gain momentum and ensure sustainability long term. Key elements of the program included:

Assessing the organization by location and determining the right mix of super users

Communicating early and often with custom branding, using simple communication vehicles to drive excitement and awareness

Building a training program that includes eLearning, Instructor Led Training, and Job Aids to ensure the Super Users have the information required to do their jobs as well as to share with the end user community

Ensuring Super Users have system, process and soft skills required to be effective in their role


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Packaging the Super User program to be repeated in other parts of the organization, and incorporated into the overall support of HollyFrontier

Establishing a long-term sustainable program with flexibility based on the changing needs of the organization over time

We aren’t finished yet. As the program continues to grow beyond its initial stage, HollyFrontier plans to implement measurement tools to provide management empirical and statistical data. HollyFrontier has purchased and is implementing KNOA to measure gaps and areas of risk as well as opportunities for immediate improvement. This data will also be used to demonstrate improvement and identify focus topics for future improvement. In many SAP implementation projects, change management is a part of the project plan before go-live. Those who have implemented major change efforts understand that true business process and transofrmation change often isn't fully realized until after go-live. Super users are key to making sure the change 'sticks' and can be long-term advocates for the effort. In this session, we will review how Cameron is utilizing super users as change agents. Blake Abbott, Senior Manager, Business Process Management, HollyFrontier Corporation Sherri Regester, Abreon HollyFrontier Corporation is among the largest independent petroleum refiners in the United States with operations throughout the mid-continent, southwestern and Rocky Mountain regions. In his current position, Blake is responsible for the oversight of all business process improvement initiatives as well as enterprise master data. Blake Abbott has specialized in FI/CO and enterprise architecture since 1996. Previously, he worked as an SAP implementation consultant for over 15 years where he developed diverse industry experience in financial management, oil and gas, telecommunications, healthcare operations, insurance, automotive and manufacturing. His SAP product experience includes Finance, Controlling, Materials Management, Sales and Distribution, Plant Maintenance, Production Planning, Investment Management, Project Systems, Asset Accounting and Business Intelligence.

Super User – Getting More Productive with SAP

How to Use SharePoint for a Ticketing/Feedback System (10:00 am) Level: Beginner Description

Russell Wright, Technical Director, Configurable Management Business Process Solutions, SharePoint Workflow and SAP Integration Russell introduced SharePoint to Texas Instruments in 2002 while heading a systems group in the Worldwide Procurement and Logistics division. His team assisted internal users with obtaining significant business value from SharePoint and other Microsoft technologies for several years. In his current position, he continues to help people plan and architect business solutions using SharePoint and SAP. When he’s not “geeking out”, you can find him in the garage working on cars, at the bowling alley, or in the kitchen baking up homemade Jalapeno bread and English muffins. He currently provides training and services in the SharePoint and SAP space as Technical Director at Configurable Management where the focus is on integrating the SharePoint and SAP worlds leveraging Winshuttle products. Russell has been providing SharePoint training and consulting as an employee since 2003 and as an independent consultant since 2007. He loves to teach and inspire students with the capabilities of SharePoint both in the Dallas area and around the nation.

Super User – Team & Personal Skills Wow Your Executives: Selling the Value of Super User Programs with Real Data (10:00 am)

Level: Beginning


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Description

Chris Dowse, Founder, NeoChange user analytics, user productivity, user adoption, change leadership

Track #1 - TBD (10:00 am)

Level: Description


Track #1 - TBD (10:00 am)

Level: Description


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