A Team C presentation by Denny Tabula, Edward Charfauros, Rowan Kamaunu

Innovation Process For Bank of Hawaii

• History• Four Steps Assisting BOH• Idea Management• Measuring our results• Maintaining Success• Conclusion• References• Questions and Answers

Agenda

•1897 - Bank of Hawaii (BOH) founded as the largest independent financial institution in Hawaii.•1976 - BOH introduces the entree card and its bank debit card for alternate purchases. •1982 - BOH establishes the first international banking facility (IBF) in Hawaii to compete.•During the 90s - BOH implements the Bankoh Access Card for acceptance at most supermarkets and becoming the first bank offering online banking in Hawaii.•From 2000 to 2010 - BOH implements electronic banking solutions:

•e-Bankoh for Business, free Internet banking service for small businesses the Internet-base cash management service.•The first broadband wireless ATM after partnering with Sprint Hawaii.•Hawaii’s first wireless mobile banking service using the Internet upon hand held devices.•BOH smart money seminars for free financial education.•BOH enters arrangements with China UnionPay (China’s leading credit card provider) as its China UnionPay’s first agreement with a United States financial institution.•BOH offers leading-edge technology (such as the first major bank in Hawaii to launch its iPhone application) and global investment expertise.

(Bank of Hawaii, 2012)

History

The first step is recognizing Bank of Hawaii’s (BOH) power and limits. The second step tests the relevance of the mental models against BOH’s changing environment, as it progresses toward generating new models. The third step is overcoming inhibiting factors, such as lacking information, trust, style, and member’s expectations.

The last step is model implementation, model assessment, and model strengthening.

Step 4Step 4

Step 1Step 1

Step 2Step 2

Step 3Step 3

Four Steps Assisting BOH

• Concept to Cash Process

Idea Management

• Generate new ideas• Determining BOH unmet wants and

needs • Capture ideas

• Structuring the BOH business plan• Evaluate ideas

• Recording a thorough analysis of BOH ideas

• Develop ideas/products/services• Gathering teams of experts for each idea

for testing and analysis• Launch products/services/concepts

• Setting up meetings between team experts, management, and consultants for approval and finalization

• One: Partnerships with other United States banks for Hawaii residents and their children attending college or moving throughout other states within the United States.

Innovation Champions

• Two: Innovative consideration by adding 24-hour accessible kiosk machines with instant check deposit capability for BOH account holders.

• Three: Innovative consideration implementing an emergency automation service for quick cancellations concerning both loss and stolen bankcards.

• BOH models and mindsets are Customer-centric and techno-centric

• The first step is recognizing Bank of Hawaii’s (BOH) power and limits.

• The second step tests the relevance of the mental models against BOH’s changing environment, as it progresses toward generating new models.

• The third step is overcoming inhibiting factors, such as lacking information, trust, style, and member’s expectations.

• The last step is model implementation, model assessment, and model strengthening.

BOH Models and Mindsets

Four Phases of the Innovation Process• Teaming

• Ideation

• Design / Creation

• Closing the loop

• Primary Data

- Data collection• Research approach

- Quantitative research

- Qualitative research

• Collect, analyze and interpret our data.

Measuring Our Results

Maintaining Success• Deming quality rules

• Determine goals and targets• Determine methods of reaching

goals• Engage in education and training• Implement to work• Check the efforts of implementation• Take appropriate action• Repeat

• BOH current operates a customer-centric way. The internal and external ideas from customers and employees gives BOH insight.

• The combination of showcasing its new innovative products and services, as its technological innovations decreases transaction times, increases rapid growth, and progresses financial investments while providing customers 24-hour access and lowering employee labor costs.

• These innovative considerations attract substantial private sector investment and maintains customer loyalty by expanding nationwide through hand held electronic device applications.

• BOH continues creating necessary gains upon expanding its financial access without compromising its financial stability. Currently BOH offers unique opportunities for its policymakers to advance financial inclusion ideas toward promoting economic resilience beyond survival. Bank of Hawaii

Projections

Conclusion

• Bank of Hawaii. (2012). About bank of hawaii. Retrieved from https://www.boh.com/sites/about-us/history.asp

• Phillips, J., & Hering, D. (2005). Innovate on purpose. Manuscript submitted for publication, NetCentrics Corporation, Retrieved from http://www.innovationtools.com/PDF/Innovation-Concept_to_Cash.pdf

• Foster, S. T. (2007). Managing Quality. Integrating the Supply Chain (3rd ed.). ISBN: 9780132206440, : Prentice Hall.

References

Questions? Need More Information?