oh, so we should change the way we work!? emtacl15
TRANSCRIPT
I will recognize that the universe of informa5on culture is changing fast and that libraries need to respond posi5vely to these changes to provide resources and services that users need and want -‐ Laura Cohen, Librarian 2.0 Manifesto, 2006
Ask the librarians, the users… ?
“One of the worst ways of approaching design is to let the customers do it. Customers are good at poin5ng out a need, a pain point in the market, but they are lousy at solving the problem.”
h"p://www.interfaces.com/blog/2011/04/entropy-‐design/
Who are the people we are designing for? What is the acBvity (or acBviBes) they are trying to do? And what are the contexts in which they are trying to operate?
hGp://www.poetpainter.com/thoughts/ar5cle/ia-‐summit-‐2009-‐the-‐fundamentals-‐of-‐experience-‐design-‐
h"p://www.smashingmagazine.com/2012/10/10/lean-‐startup-‐is-‐great-‐ux-‐packaging/
Eric Ries’s Build-‐Measure-‐Learn feedback loop and the Think-‐Make-‐Check UX cycle
h"p://www.iqgroup.com.au/intelligence/blog/agile-‐vs-‐waterfall-‐matching-‐the-‐methodology-‐to-‐the-‐project/
Service design & Customer Experience (CX)
h"p://www.igniGonnetwork.com/Blog/2012/01/creaGng-‐great-‐experience/ h"p://www.servicedesigntools.org/repository
Evolving principles at Chalmers library Shared responsibility over individual responsibility Itera5ons enables us to plan, perform, evaluate and improve Transparency encourages collabora5on Tools are chosen by the people who solve problems Find out instead of deba5ng or specula5ng The role of management is to facilitate and remove obstacles Develop services that support user behavior And there is something about trust and value …