officers cons rtium · net promoter score 65 67 60 63 eval question 4 table scoring: green: actual...
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TRAININGC O N S
OFFICERSRTIUM
IN THISISSUE
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MONTHLY NEWS • NOVEMBER 2018
According to Bill Sullivan of Agilent Technologies, “50% of all the obstacles to our success center around team dynamics. Culture eats strategy for breakfast.” In other words you can have the best plans, strategies and techniques, however if people aren’t working together as well as they can, or interpersonal and organizational communication in not up to par, teamwork suffers. The reality is everything is changing faster than ever before, everyone is doing more with less and in this fast paced world communication suffers and the “niceties” get lost. In fact, over 90% of the problems that Arnold Sanow, our presenter, has seen with leaders and teams is a result of communication breakdowns such as miscommunication, misunderstanding, misinformation and mistrust.
This interactive, fast paced, engaging and content rich session will enable participants to build better teams by improving everyday interactions, rapport, relationships, people skills, and overall communication. Some of the topics we will cover include; Communication crushers that derail relationships, Best practices of top teams, How to eliminate misunderstandings, How to SOFTEN your image (body language, tone, words) to make yourself more approachable, likable and trustworthy, How to say NO and talk to others in a nice way, The
power of Appreciation, Empathy and Understanding others in building high performance teams, 6 ways to get everyone singing your praises and more.
Arnold Sanow, MBA, CSP (Certified Speaking Professional - highest earned designation by the National Speakers Association for excellence) coauthor of “Get Along with Anyone, Anytime, Anywhere ... 8 keys to creating enduring connections with customers, coworkers - even kids”, “Present with Power, Punch and Pizzazz” and five other books has delivered over 2,500 keynotes, workshops and facilitations to more than 500 different organizations to include the Federal Executive Institute.
This engaging session will address the OPM ECQ Leading People as part of the TOC Leadership Development Track.
Click here to read more.
Get Along with Anyone, Anytime, AnywhereTUESDAY • NOVEMBER 13, 2018 • PROFESSIONAL DEVELOPMENT
POWER OF THE NUMBERS
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ANNUAL INSTITUTE & OTHER NEWS
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SPOTLIGHT
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NEW LOCATION: THE CITY CLUB OF WASHINGTON
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TOC Spotlight: Deadra WelcomePrepared by Mike Powell, Awards and Scholarship Program Co-Chair,
Recruitment, Marketing, and Retention Co Vice-ChairThis month’s TOC spotlight is Deadra Welcome the Founder and CEO of Concerning Learning LLC. Deadra is a Certified Professional in Learning and Performance (CPLP), Certified Professional in Training Management (CPTM), and a Kirkpatrick Bronze Level Certification credential holder. She has trained thousands of people in corporations, non-profit entities, and government agencies on business, human resources, Equal Employment Opportunity (EEO), and leadership development topics to achieve improved organizational and individual performance. Deadra is the author of Don’t Get Left Behind and founded the Extraordinary Learning Academy where she trains other trainers to design, develop, and deliver inspiring, engaging, and actionable learning experiences. She has enjoyed her connection with TOC tremendously and shared the following details about experience as registrant:
How long have you been a TOC registrant? I was a registrant from 2015 – 2017 and just rejoined this year.
What do you like most about TOC? I love the opportunities to network with other professionals in the public sector! It gives me an opportunity to learn and share best practices for organizational and individual performance improvement.
What is your most memorable TOC experience? Attending my first Annual Institute was definitely my most memorable TOC experience! I had attended other training conferences, however, I found the Annual Institute to be packed with others who were equally passionate about public sector training as I am. I felt like I had found my tribe! It was truly a welcoming environment! I remember leaving with lots of energy and new connections with others in the industry that have continued throughout the years.
Tell us about you personally. I live my profession by always being in learn-mode. I enjoy spending quality time with family and friends while exploring new restaurants! Just as I am passionate about helping others learn, I am equally as passionate about creating new learning experiences for myself...I’m a perpetual learner.
Final thoughts: I appreciate the opportunities that being a TOC registrant afford me to continuously sharpen my saw and stay on top of my game.
Power of the NumbersSee Details on Page 3
Learned something new? Have a time tested business hack? We invite you to share in our NEW registrant cor-ner. This article will provide one registrant per month the opportunity to share thoughts, insights, wisdom and more with other registrants.
To participate, please submit your piece to [email protected] by the 12th of the month prior to when you would like your piece to appear. For example, if you would like to submit for the December newsletter, your submission should be sent no later than November 12. Your piece should be no more than 300 words (may include up to one picture); must not outright advertise company or business; images must be authorized for reuse with modification; must be a current registrant.
*Note: pieces may be edited for grammar and space constraints.
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This year we’re going to keep this article simple. We’ll quickly report the monthly program evaluation scorecard and display a few charts here and there, and pretty much let the data speak for themselves, focusing on the Power of the Numbers.
TOC 2018-2019 Monthly Program Scorecard (Average YTD)
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Power of the Numbers Compiled by Eugene de Ribeaux, PTG International
We are going to start using your quotes in our newsletter from the previous month’s session, so we would love to hear from you! Here are a few quotes from John Kolm’s October “Inhouse or Outsource? The Biggest Debate in Training” Professional Development Program.
Enjoyed the format very muchGreat example of collaboration
Great session very interactive! Questions were thought provoking and shared some good insights.Great session. Interesting and engaging presentation style! Nice use of technology. Loved it!!
Scorecard Item2017-2018 2018 - 2019 Oct-18 2018-2019
SourceActual/Baseline Goal Actual YTD Average
Monthly Attendance (MA) 68 70 68 68 Registration desk
Monthly Estimated Application Factor 87% 88% 73% 75% Eval Question 3
Monthly Engagement Factor 90% 90% 84% 86% Eval Question 2
Monthly Presentation Relevance Factor
88% 88% 81% 80% Eval Question 1
Net Promoter Score 65 67 60 63 Eval Question 4
Table Scoring: Green: Actual is >= Goal – 5; Yellow: Actual is Goal – 15 to Goal – 5; Red: Actual is < Goal – 15
Annual Institute & Other NewsSee Details on Page 4
WHAT DOES TOC MEAN TO YOU?
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2019 TOC Annual Institute Norfolk, VA
April 28 - May 1, 2019
We are looking for help making this an Institute to remember!
Executive Board InformationSee Details on Page 5
Courtesy of VisitNorfolk.com
Networking with TOCCity Club of Washington
November 15, 20186 - 8 pm
Join TOC so you don’t miss out on all the exciting things we have in store!
FREE
WEBINAR
Join us on November 27 at 12:00 pm for:
Confessions of a Millennial in the Federal GovernmentWhen you think millennial, what comes to mind? Perhaps SnapChat, Instagram, instant gratification, and constant change are some things you may consider. What about your Federal government millennials? In this webinar, we’ll talk with Laniera Jones, the training officer at the Bureau of Economic and Analysis, and a guest presenter, to determine what attracted them to the Federal workforce, explore what keeps them in the Federal space, and what they believe might discourage other employees of their generation from considering a career as a Federal employee. Click here to read more and register.
Search for Presenters
The Call for Proposals is now open for concurrent sessions at the Institute. We are seeking dynamic presenters to share knowledge and insight with fellow TOCers.
Please submit at https://trainingofficers.org/call-for-proposals-2/.
Call for Volunteers
We are still looking for one volunteer to become a co-chair with Burt Blair on the Technology Committee!
We are also looking for several volunteers to help with the following committees: Program, Special Events, Logistics and Exhibit Hall!
Email [email protected] and specify which committee(s) you are interested in helping!
We are excited to host our first ever net-working event! All TOC registrants and their
guests are welcome!
This free event will provide attendees the opportunity to collaborate, discover best
practices in talent development, and share relevant career opportunities.
Light hors d’oeuvres will be served.
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Chair
Rhonda Carter [email protected]
Secretary Ellen M. Roderick
Pension Benefit Guaranty Corporation (retired)
TreasurerStephanie Campbell
Department of the [email protected]
Administrator & Assistant TreasurerKaren Hoffman
Federal Trade [email protected]
Logistics ChairAl Tyree
Graduate School [email protected]
Chief Technologist
Chris KingCRK Learning LLC
Professional Development Program Chair (Lectures)Trina Petty
Federal Deposit Insurance Corporation [email protected]
Professional Development Program Chair (Webinars) & Assistant SecretarySteve Dobberowsky
[email protected]@trainingofficers.org
Recruitment, Marketing and Retention Chair
Meg BowmanOffice of Personnel Management [email protected]
Awards and Scholarship Program Co-Chair
Shanda AdamsOffice of the Comptroller of the Currency
Awards and Scholarship Program Co-Chair Recruitment, Marketing and Retention Co
Vice-ChairMike Powell
Powell Consulting [email protected]
Newsletter Editor & Recruitment, Marketing and Retention Co Vice-Chair
Laniera Jones Bureau of Economic Analysis
[email protected]@trainingofficers.org
Site Selection Co-Chair & 2019 Annual Institute Chair
Bob Stacy Department of Defense (retired)
Site Selection Co-Chair & 2019 Annual Institute Vice-Chair
Claire GudewichUS Citizenship and Immigration Services
November 13, 2018
PLACE: City Club of Washington, 555 13th St NW, Washington, DC 20004
TIME: 11:30 a.m. to 1:30 p.m.
COST: $45 or 2018-2019 Professional Development Program registration.
RESERVE: If you have not registered for 2018-2019, call the TOC Information Line 202-973-8683, or the TOC FAX Line 202-331-0111 to reserve a place for this month’s program.
PARKING: The City Club parking garage is closed until Novem-ber 25th. There are other garages adjacent to the facility with comparable prices.
TRAINING OFFICERS CONSORTIUM2025 M Street, NW • Suite 800 • Washington, D.C.
20036
TOC Information Line: 202-973-8683TOC FAX Line: 202-331-0111
E-Mail: [email protected]
Visit our website: www.trainingofficers.org
*New Location*
Connect with us!
Our contact information has changed!
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