Tiffany Jonna Hicks 918•313•5995

TiffanyJonnaHicks@gmail.com LinkedIn

Page 1 of 2 Tiffany J Hicks

3229 S. Joplin Ave.•Tulsa•Ok•74135

QUALIFICATIONS

Lean 6 Sigma trained yellow belt.

Computer proficiency in Outlook, MS-Word, Excel, PowerPoint, Office, QuickBooks, Access and CorelDraw.

Excellent oral and written communication as appropriate for the audience; with a sharp eye for detail.

Able to manage multiple competing priorities.

An unending commitment to accuracy and consistency in producing high-quality medical/ scientific content.

Individual accountability while achieving maximum results for an entire team.

Customer service skills; patient, attentive, clear communicator, knowledgeable, excellent time management, able to read client’s needs, a welcoming personality, goal oriented, focused and the ability to handle the unexpected.

Keep current on educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Licensed Real Estate Agent – Oklahoma SUMMARY Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity and enthusiasm. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude with a strong work ethic and team spirit.

EXPERIENCE Editorial Assistant/ Managing Editor/ Content Specialist (Special Issues) December 2014-Present Freelance Managing Editor for Reed Elsevier GJP, Tulsa, OK • Manage the editorial process for a portfolio 10 Special Issue experimental biological and medical sciences journals.

Managing the end-to-end publication requiring strong collaboration with an editorial team at another Elsevier in Chennai and the Publisher in the Netherlands

• Liaison in the editorial process with authors, peer-reviewers, editorial offices, and publishers to save time and enhance customer experience.

• Handle a high volume of e-mail correspondence over multiple e-mail accounts, requiring adept prioritization in order to provide informative responses and resolve within 24-hour turnaround time frame

• Assist Scientific Editors with issue development as a ‘Content Specialist’. As a Managing Editor I support both Executive Editors and Guest Editors with editorial process queries, author invitations, peer review, decision letters and final issue publication

• Develop training and information material for new Journal Manager and for Guest Editors to instruct them on editorial system process and procedures.

• Suggest and implement means of improvement for problems and or delays in the Editorial review process and or Production process.

• Maintain and update editorial reports; weekly status reports to Guest Editors and Publishers Administrative Assistant May 2014-December 2014 Performance Contracting, Inc. (PCI), San Diego, CA • Assist with daily administrative duties to include; data entry, accounts payable and receivable postings, process

employee time reporting (weekly), customer service, answer phones and distribute incoming mail. Work with Microsoft Office, to include; Word, Excel and Outlook and PowerPoint.

Content Development/ Journal Manager May 2013-May 2014 (Layoff) Reed Elsevier GJP, San Diego, CA

Tiffany Jonna Hicks 918•313•5995

TiffanyJonnaHicks@gmail.com LinkedIn

Page 2 of 2 Tiffany J Hicks

3229 S. Joplin Ave.•Tulsa•Ok•74135

• Manage the entire end to end process of publication of journal articles and issues from submission of articles for peer review to final issue publication. To include Compilation and Covers for front and back matter.

• Deliver editorial services to Editors, Authors and Reviewers according to the Service Level set per journal and specific needs of journals or Editor/Author/Reviewer communities

• Notify Publishing and Editors of problems and or delays in the Editorial review process and or Production process. Suggest and implement means of improvement in the end to end process

• Professionally represent Elsevier in all dealings with journal scientific communities and focus on continued improvement in the service that Elsevier provides to the journal scientific communities

Office Assistant 2012-2013 Shirley Hays Tax Service and Windermere Realty, Alpine, CA • Assist with daily administrative duties to include; customer service, answer phones, coordinate scheduling for

clients, design brochures for Real Estate solicitation, data entry, distribute incoming mail. Work with Microsoft Office, to include; Word, Excel and Outlook

Office Assistant 2010- 2012 Skidpad Enterprises, El Cajon, CA • Assist with daily administrative duties to include; customer service, answer phones, coordinate scheduling auto

parts delivery. Work with Microsoft Office, to include; Word, Excel and Outlook

Office Manager 2005 - 2006 Anchor Realty and Associates (Owned by State Representative Jay Neal), Lafayette Georgia • Handle all office task; A/P, A/R, payroll. Daily administrative duties to include; customer service, answer phones,

coordinate scheduling for real estate agents and clients, photograph new listings and post to the web. Typing company’s presentations, correspondence and annual reports. Work with Microsoft Office, to include; Word, Excel and Outlook and Web Designer.

Office Assistant 2001- 2005 Riverbarge Excursion Lines, Inc, New Orleans, LA • Assist with daily administrative duties to include; customer service, answer phones, coordinate scheduling for river

barge guest. Update land excursion itinerary. Manage front office and phone’s. Help prepare payroll. A/P and A/R data entry. Work with Microsoft Office, to include; Word, Excel and Outlook

Human Resources/ Benefits Coordinator 1999-2001 City of Irving Texas, Irving, TX • Coordinated health, dental, and death benefits for 1,500 full-time employees. Orient each employee with available

plans and help assess each individual tailored need. Weekly new hire orientations. Prepare for yearly health fair and signups. Assisted Payroll Coordinator each pay period with payroll process

Executive Assistant to Chief Operating Officer 1997-1999 Allied Marketing, Dallas, TX • Arranged corporate travel and meetings by developing itineraries and agendas; booking transportation; arranging

lodging and meeting accommodations. Completed projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.