odyssey case management system - tyler...

odysseya tyler courts & justice solution

Odyssey Case ManagerThe Most Complete Court System Available

2

The Most Comprehensive Courts System AvailableImagine how effectively and efficiently your court would operate if you had

a comprehensive, end-to-end court case management system that provided

case management, document management, e-filing, financials and more

— from dispatch through disposition. Tyler Technologies’ complete, end-

to-end Odyssey® product suite is that solution. Odyssey has proven to be so

successful that it has become the leading case management software in the

market today.

Odyssey Case Manager™ is at the heart of the Odyssey product suite. This

highly-configurable software was designed to handle the unique needs of

a wide range of courts, including small county courts and large, statewide

implementations. Whether functioning as a single case-type system or as the

hub of a unified, highly integrated case management system, Case Manager

provides secure access to a comprehensive view of party and case data that

results in streamlined workflow, better decision-making, greater efficiencies

and paperless processes across the entire justice system.

Our Mission:

To improve our society by delivering holistic

solutions to the justice community and the

citizens it serves.

3

Why Tyler TechnologiesLet Our Experience Lead to Your Success

Tyler Technologies is the leading provider of software solutions

and services for local governments. We know local government

like no one else because Tyler is 100 percent dedicated to the

public sector.

Proven Track Record

We have a proven track record of automating processes,

eliminating paper and making courts more efficient and effective.

We serve thousands of successful Odyssey courts across 900

counties and 24 states, including 11 statewide implementations.

This represents more than one-third of the nation’s population —

100 million citizens live in jurisdictions that have licensed Tyler’s

Odyssey case management or e-filing solutions.

Knowledgeable Resources and Deep Expertise

Tyler has the financial stability and scale to allow us to invest in

our products for the long term, including more than $40 million

in R&D investment every year just to improve our products. We

also attract the best people, utilize the latest technology and

implement best-in-class support and training systems. Our

growing team of more than 550 dedicated courts and justice

professionals has deep domain expertise in the public sector,

and because we have had so many successful implementations,

we share best practices and knowledge from other jurisdictions

to make your project more successful.

“Since day one, there was a partnership

between our court and Tyler. The ongoing

customer service we receive encourages

us to continue to make improvements and

to challenge ourselves to become more

efficient, which better serves our staff and

the public.”

— Megan Ivey, Deputy Trial Court

Administrator for Information & Technology

Services, Washtenaw County, Michigan

In 2016, Forbes ranked Tyler on their “Most

Innovative Growth Companies” list, and it

has also named Tyler one of “America’s Best

Small Companies” eight times.

4

Odyssey Implementations

ODYSSEY DEBUTS2001 — Odyssey Case Manager is unveiled at the Court Technology Conference (CTC) as the first party-based court case automation

software in the industry.

A History of Success

300 Dedicated Courts & Justice Experts

1980 20002003


30+ YEARS OF EXPERIENCE1981 — The Software Group (TSG) is founded to produce software for the public sector.

14 STATEWIDE IMPLEMENTATIONS2002 – 2017 — Odyssey has become the platform of choice in many statewide and county implementations, including 14 statewide clients: Minnesota (2002), New Hampshire (2002), Indiana (2005), New Mexico (2005), North Dakota (2008), South Dakota (2008), Oregon (2008), Maryland (2011), Rhode Island (2011), Idaho (2011), Washington (2011), Texas (2011), Illinois (2016) and Maine (2017).

LEADERSHIP IN 120 COUNTIES IN TEXAS, CALIFORNIA, GEORGIA, FLORIDA & NEVADA2002 – 2017 — Odyssey has become the leading case management system in many states where case management system decisions are made county by county. In both Texas and California, 70 percent of the population is served, including Los Angeles Superior Court, the largest court in the U.S.

ODYSSEY EVOLVES & IMPROVES 2008 – 2017 — Industry-leading product advancements expand Odyssey’s value to clients with the release of e-Signatures (2008), Software as a Service (SaaS, 2009), Odyssey Judge Edition™ (2009), Odyssey File & Serve™ (2011), Odyssey Guide & File™ (2014), Odyssey Jury™ (2016) and Case Manager for Appellate Courts (2016). Odyssey 2017 includes a new interface and updated technology.

MINNESOTA LEADS WITH ECOURT ODYSSEY2002 — As Odyssey’s first client, the state of Minnesota has been a front-runner in justice system technology advancements, including standardized statewide practices, touchscreens on the bench and statewide e-filing.

ODYSSEY CLIENTS IN AUSTRALIA

5


550+ Dedicated Courts & Justice Experts

2010

20172013

OREGON ACHIEVES E-COURT VISION2011 — Oregon’s first circuit court was online within 15 months of signing a contract with Tyler and has moved rapidly toward the completion of their progressive Oregon e-Court vision that includes statewide e-filing, online documents and online interactive forms for self-represented litigants.

COLLIN COUNTY’S INTEGRATED CRIMINAL JUSTICE2010 — When Collin County, Texas, augmented their existing Odyssey Case Manager with Odyssey Jail Manager™ and Law Enforcement products, they seamlessly shared case information between justice partners. The resulting efficiencies led to significant cost savings and reduced errors, plus this enabled them to better serve the public with faster, simpler and automated processing of transactions between

the jail and court system.

E-FILING LEADERSHIP2017 — Odyssey File & Serve is now the most widely adopted e-filing platform in the nation with more than 40 million documents filed annually and 520,000+ registered users. The state of Texas, the largest statewide mandatory e-filing project in the country, was completed nine months ahead of schedule and on budget.

550+ DEDICATED COURTS & JUSTICE EXPERTS 2017 — The Courts & Justice team has grown over the years from 175 in 2003 to more than 550 professionals today — many with experience

working in courts across the U.S.

Statewide Implementations

Presence in selected courts

Odyssey, the leading

courts and justice

software system in the

U.S., serves more than

900 counties across

24 states.

ODYSSEY CLIENTS BY US STATES

6 6

Outstanding Training, Community and SupportTyler University: Improve Knowledge and Train New Staff — 24/7

Tyler University (Tyler U) offers valuable job-related

training that Odyssey clients can access 24/7, from

any location with internet access using a personal

computer or a mobile device. Tyler U reduces the

time, effort and cost associated with training your

workforce by delivering comprehensive training

curriculums tailored to your organization’s needs

based on Tyler’s comprehensive library of courses. The

content is included in your maintenance agreement

at no cost and is updated on a regular basis as part of

Tyler’s evergreen philosophy. Tyler U enables existing

and new staff to take full advantage of Odyssey.

• New staff can get up to speed quickly and you

can track your employee’s training and progress.

• Existing staff learn about Odyssey’s latest

features and capabilities, increasing

productivity.

Tyler Community: Answers and Advice from Tyler Experts and Your Peers

Some of the most valuable knowledge about

Odyssey lies in the minds of our clients,

as well as Tyler employees. These unique

experiences and perspectives can benefit

both users and Tyler staff, which is why we

developed the Tyler Community — an online

collaboration community filled with useful

blogs, forums, libraries and wikis that allow

participants to:

• Search forums, discussions and wikis

to solve problems before submitting a

support ticket

• Connect with peers and Tyler staff in a

collaborative, interactive environment

• Ask questions and get answers from

experts in other jurisdictions or Tyler staff

• Share best practices, ideas and knowledge

about Odyssey products and capabilities

• Make recommendations for product

enhancements

MORE THAN 1,000 INDIVIDUAL LEARNING ASSIGNMENTS ACROSS SEVEN ODYSSEY

PRODUCT CENTERS

CASEMANAGER

CHECKMANAGER

FINANCIALMANAGER

ATTORNEYMANAGER

JAILMANAGER

SUPERVISION

LAWENFORCEMENT

7

Industry-Leading Support

As technology changes, your needs change. Service is at the core of what we stand for — to deliver

leading-edge, end-to-end services and support and be a reliable partner for the long term.

Support Services to Solve Your Unique Needs

Tyler provides valuable support services and resources, including a real-time help desk and related

services that solve Odyssey clients’ immediate needs. These support services are response-driven.

Issues are intelligently routed to a resource best suited to resolve the problem, are governed by

Service Level Agreements (SLAs) and are always aligned with our commitment to provide you with

technologically current products and reliable performance throughout the life of your Odyssey

investment.

Gain Access to:

• 24x7 emergency support – A toll-free number is available for emergency issues that occur

outside of normal support hours (8 a.m. - 5 p.m. CST), including catastrophic system issues.

• Weekend support – Saturday support is available for prescheduled system upgrades.

Tyler adds a “proactive”

approach to industry-leading

“reactive” support services.

Reactive support services

answer questions and

resolve problems quickly.

Proactive services help

avoid problems and improve

user sophistication in using

Odyssey. When combined,

they translate to clients

who are more efficient and

effective, resulting in customer

satisfaction scores that far

exceed the industry.

POST IMPLEMENTATION

SUPPORT

Reactive• Software Issues

• Configuration Updates

• System & Servers

• Install Assistance

• Critical Situation Process

Proactive• Project Transition

• Post-Project Governance

• Account Management

• Learning Management System

• Release Planning

• Tyler Community

8

Constant Innovation Drives Continuous ImprovementOdyssey is the industry-leading case management software in part because it is constantly improving.

With a goal toward securing long-term relationships with our clients, Tyler’s evergreen philosophy

means we are always enhancing our products with the latest technology, and new product releases

are available to clients at no cost. More than 150 developers work diligently to ensure that Odyssey

remains the best case management system available. EverGuide® extends this commitment from just

improving our software to working proactively with our clients to create a plan that helps them take full

advantage of our software, with process improvements, training and other adjustments. The result —

Odyssey clients improve their operations, year after year.

“Tyler’s evergreen approach is about constantly looking at how to advance your

office through their software solutions — how to gain business efficiencies from

new Odyssey releases. We set our course, our unique roadmap, and pave the way

with Tyler to achieve each new milestone success.”

Laurie Reaves, Chief Information and Innovation Officer, Clerk of Courts, Miami-Dade County, Florida

everGuideThe Evolution to an Electronic Court

The journey to realizing a paperless court is not as simple as installing the latest version of Odyssey.

Every client is unique with their own set of needs and challenges, so Tyler works with clients to create

an approach that is customized for them — one that evolves over time. Tyler’s E-Court Maturity Model

is a tool we use with clients to develop a successful plan for evolving their organizations from

paper-based to an electronic court.

9

The Maturity Model scorecard identifies many key characteristics of an electronic court. By implementing the capabilities in the table and moving toward the top of the chart, courts transform business processes and improve efficiency

Tyler’s E-Court Maturity Model

“The Maturity Model empowers us to leverage the comprehensive Odyssey

product suite to achieve our goals. The evergreen philosophy enables us to

continue using Odyssey for many years to come, allowing it to be a system the

courts could use forever.”

Peter Panciocco, Executive Director, Rhode Island State Courts

Justice PartnersCourt Operations AttorneysCitizens

u Automated electronic tasks exist between clerk and court.

u Courts can view electronic case information from many jurisdictions in the region.

u All justice partners receive information from the court electronically.

u Justice partners can electronically retrieve appropriate case documents.

u Most justice partners receive information from the court electronically.

u Justice partners have appropriate elevated privileges to access secured case information.

u Some justice partners receive information from the court electronically.

u Information is provided to justice partners mostly by exchanging paper documents.

u Case information from other court jurisdictions must be requested manually.

u Documents received and signed electronically.

u Participants are electronically noticed on court orders and actions.

u Automated electronic tasks exist between court and clerk.

u All �les in courtroom are electronic.

u All data entry and forms generated in courtroom.

u Processes between court and clerk are electronic.

u Most �les in courtroom are electronic.

u Some manual and paper processes still exist.

u Some data entry and forms generated in the courtroom, but paper/manual process are still prevalent.

u Paper �les in courtroom.

u Manual forms generated in courtroom.

u All signatures on paper.

u All documents in CMS are searchable PDFs.

u Automated electronic tasks exist between clerk and court.

u Only electronic �les are maintained.

u Appeals are generated electronically.

u Processes between clerk and court are electronic.

u Most cases are initiated electronically.

u Most subsequent �lings are received electronically.

u E-�lings are automatically updated in CMS.

u Some documents are received electronically.

u All paper documents received or generated are scanned.

u All case �lings are received on paper and docketed manually.

u All case �les are maintained on paper.

u Attorneys are electronically noticed on court orders and action.

u Automated electronic tasks exist between attorneys and the CMS.

u Feature-rich services function natively on mobile devices.

u All new cases and subsequent �lings are submitted electronically.

u Attorneys can submit proposed orders electronically.

u Court documents can be viewed online.

u Most �lings are submitted electronically.

u Attorneys can look up case information online.

u Some �lings are submitted electronically.

u Copies of court records are available at the courthouse.

u Attorneys hand-deliver or use couriers to �le documents with the court.

u Self-represented litigants can complete forms and electronically �le online.

u Electronic interaction between court and juror regarding jury services and trial cancellation.

u Court documents can be viewed online.

u Jurors can submit excusal and reschedule requests online.

u Some self-represented litigants can complete forms online.

u Citizens can look up case information online.

u Jurors can complete questionnaires online.

u General court information is available online.

u Payments can be made online and are automatically posted in the CMS.

u Copies of court records are available at the courthouse.

u Payments are mostly made in person by cash or check.

u Jury service is facilitated through paper and mail.

Adva

nced

El

ectr

onic

All

Elec

tron

icM

ostly

El

ectr

onic

Som

e El

ectr

onic

Man

ual

10

Tyler Alliance Leads the Way with an Integrated Approach to Criminal Justice and Public Safety Solutions

Tyler Alliance is a multi-agency, distributed platform that integrates public safety and criminal justice

systems by connecting departments, agencies and jurisdictions. The platform helps organizations

break down barriers to make sharing information across public safety and justice agencies easy

and secure. From dispatch operators, police on patrol, fire departments and emergency services to

court clerks, trial judges, prosecutors, corrections staff and probation officers, improved information

sharing enhances decision making, increases safety, automates processes, saves time and reduces

errors. Anchored by a common foundation, Tyler Alliance seamlessly connects Tyler products,

enabling them to operate more collaboratively, and securely share data via connection points across

multiple applications. Tyler Alliance allows public safety and justice agencies to protect the public

and execute justice more effectively, more responsively and more transparently.

From Dispatch to Disposition™

CORRECTIONSAt intake, jailers access outstanding warrants, behavior history and gang affiliations for better control in placing inmates.

PROSECUTOR AND PUBLIC DEFENSEProsecutors and attorneys can make better decisions based on more detailed information — status updates, party data, hearing schedules, warrants and more.

SUPERVISIONSupervisory staff use document management, automated reporting, forms processing and probation tracking to simplify adult and juvenile probation.

DISPATCHDispatchers access cross-jurisdictional information for faster response times, more accurate locations and reduced data entry.

FIRE/EMSFire and emergency service teams access information faster with improved investigative data and subject notifications.

LAW ENFORCEMENTAccess to historical arrest records, aliases, open warrants and known associations help prepare officers for each incident response.

COURTCourt access to warrants from neighbor-ing jurisdictions improves decision making, and shared party information reduces data entry and errors.

Tyler Alliance makes sharing information easy across justice partners.

11

Shared Data Fuels Odyssey’s Power

Shared data is the crux of Odyssey’s power, fueling core applications with unified case management,

integrated document management and improved workflow processes. Every document and piece of

data — party information, events, warrants, fees and charges — is organized, managed and protected

by Case Manager. Users can easily track cases from e-filing through disposition via Odyssey’s powerful

and robust case management capabilities. In addition, you can control who has access to which

information on your system, all from one unified, secure source.

In addition to New World applications for dispatch, EMS and law enforcement, there are Odyssey

modules designed specifically for the needs of attorneys, jailers, judges and sheriff staff supporting

civil process. Jurisdictions that choose Odyssey Attorney Manager, Odyssey Jail Manager or Odyssey

Supervision, in addition to Odyssey Case Manager, make the task of sharing information with

justice partners completely seamless.

COURT OPERATIONS

JUST

ICE P

ARTN

ER

S

ATTORNEYS AND PUBLIC

STATE AGENCIES

STAT

E/DI

STRI

CT

ATTO

RNEY

JAIL

SLA

W

ENFO

RCE

MEN

T

LAW FIRMS

AND ATTORNEYSGENERALPUBLIC

SELF-

REPRESENTED

LITIGANTS

COU

RT

ADM

INISTR

ATION

CLERK OF

COURT

JUDICIARY

Civil

ProbateAppellate Juv

enile

DOCUMENTS

CASE MANAGEMENT

CriminalTrafficPER

SON

S

Fam

ily

FIN

ANCI

AL

SHAREDDATA

FEES

BONDS

CHARGES

EVENTS

WARRANTS

PERSONS

Browsers – Mobile Platforms

Personalized Interfaces

Web

Serv

ices –

DataX

chan

ge

Workflow and Task Management

Workflow and Task Management Odyssey’s integrated

structure enables

information sharing

across all justice

partners — courts,

attorneys, the public

and justice agencies.

End-to-End Court Case ManagementTyler’s Odyssey product suite is a comprehensive, end-to-end courts

and justice software solution that modernizes and automates court

processes. The system encompasses all the functionality required to

manage all aspects of court administration, from e-filing to disposition,

which helps our clients run their courts more efficiently and effectively

and improve the administration of justice.

“Odyssey provides Collin County with a

product it can build on and evolve over

time, and it enables us to do things that

we couldn’t do in the old environment.

It also reinforces that we’ve selected a

vendor that is continuously improving

its product to ensure it won’t go

stagnant and that it will support this

county in the next ten or twenty years.”

– Caren Skipworth, Chief Information Officer for Collin

County, Texas

13

Case Manager’s Powerful CapabilitiesE-filing: Tyler’s e-filing solution, Odyssey File & Serve, transforms cumbersome processes —

document processing, filing and serving — into streamlined electronic filing that saves time,

increases convenience and reduces costs for the court, the bar and self-represented litigants.

Judge’s application: Odyssey Judge Edition enables immediate, secure access to critical case

information right from the bench — providing both a high-level, or detailed view, using a touch screen.

Clerk and court minutes: Odyssey Clerk Edition™ automates courtroom tasks and organizes

information, enabling clerks to rapidly access and enter critical data right in the courtroom.

Document management: Integrated seamlessly with Odyssey Case Manager, Odyssey’s document

management application makes thousands of documents seamlessly available across all

Odyssey applications in one centralized location. This enables you to streamline, organize and

share important information, reduce costs, eliminate paper and save time. Odyssey document

management enables distributed document storage for remote offices while images are routinely

uploaded to central servers for backup.

Public access: The Odyssey Portal™ is a web-based application that provides justice partners,

attorneys and the public 24/7 real-time, secure access to court data from a PC, Mac, tablet or

smartphone, which increases court efficiency and eliminates unnecessary trips to the courthouse

and waiting in long lines.

Financials: Control your financial system with Odyssey Financial Manager™, which enables users to

track accounts, process finances and manage transactions securely and efficiently.

This is an example of the new Odyssey Case Manager user interface that

shows Task Manager and a case viewable in the workspace.

MAIN MENU

LEFT PANEL LIST VIEW

COMMAND LEGEND

RIGHT PANEL WORK AREA

14

Workflow and Task Manager Streamline OperationsOdyssey’s workflow and task management capabilities allow you to customize the way Odyssey

operates to fit the way you work, automating tasks and helping clients work smarter and more

efficiently.

With Task Manager, you can access tasks to track cases from e-filing to disposition via configurable

time standards that enable you to adhere to statutory and local rules. Task Manager supports

notifications, document routing and signing documents via task queues.

Task Manager Empowers You to Work Smarter

The task management functionality automates workflow via powerful features:

• Tasks can be added automatically or manually.

• Tasks can be assigned due dates.

• Task Manager gives supervisors full access to tasks and queues.

• Users can link to the case or a specific tab of the case in Odyssey.

• Users can share notes on a specific workflow item.

• History is tracked on an item, including the timestamp and the user who worked on the item.

A flexible workflow is customized to business processes of the court and the functions of the

user. Odyssey’s workflow facilitates document routing between the judge and clerk for reviewing

and signing documents. Documents added to the queue can be tagged for the judge’s signature.

Supporting documents can be bundled together for a judge to review, for example a motion and the

proposed order.

15

MyOdyssey Workspace

This customized dashboard personalizes and streamlines any work being done within Odyssey,

creating a bird’s-eye view into detailed case and financial information with a single click.

MyOdyssey Workspace allows users to easily personalize the way they view data using graphical

interfaces called widgets, which can be customized on how they display information and how many

are on a workspace, so that users only view the data that is most important to them. From a widget,

users can easily navigate directly to the right place in Odyssey and take action on the data they are

reviewing. The Workspace shows information — Work Queues, Upcoming Hearings or a Process

Checklist — and presents information as a list.

Electronic Signatures

Electronic Signatures streamline office processes and empower users to effortlessly capture

and apply electronic signatures to documents filed with the court as well as documents that are

generated from within Odyssey. Users can merge forms using Odyssey’s integration with Microsoft

Word and send those forms to judges’ or clerks’ Odyssey queues for insertion of electronic

signature(s). Users can also tag a document for signatures and add it to the queue. Once

electronically signed, the documents are converted to PDF or TIFF files for permanent storage,

which can then be automatically docketed on the case. When an electronic signature pad is used,

non-Odyssey users can sign existing documents associated with cases. Users can specify the area

in the document to be signed, resize and move the signature, accept or decline the signature and

then save the document to make the signature permanent. In addition, electronically filed PDF

documents, such as proposed orders, can be annotated and electronically signed.

Easily view, annotate and sign documents.

16 16

E-filing Creates a Tipping Point to Paperless ProcessesTyler’s Odyssey File & Serve solution enables the electronic filing of documents with the court via

a secure, web-based portal, including online filing for the legal community and self-represented

litigants (SRLs). This highly automated system enables courts to transition from paper-based

processes to an electronic filing (e-filing) system, which automatically submits documents to the

court in real time. This results in the elimination of paper, decreased delays, reduced costs and

improved efficiencies.

Major Components of Odyssey File & Serve

• Odyssey File & Serve Filer Interface – Users can submit filing data and any associated

documents directly to the court via the web. Filers may also elect to electronically serve other

parties on the case.

• Odyssey File & Serve Review Tool – Court staff can receive and review electronically filed

submissions. The Review Tool provides the reviewer with the ability to stamp, annotate, accept,

reject and communicate reason for return or rejection back to the filer.

• Fee Collection – A fully integrated payment processing service enables users to pay via credit

cards, debit cards and eChecks for any court processing and fees assessed.

CMS Integration and ECF Standards

Odyssey File & Serve is fully integrated with Odyssey Case Manager. The system works by accepting

electronic documents from attorneys and other filers via File & Serve and puts them in review

queues. After clerk review, filing data and documents are seamlessly integrated with the court’s

case management system, and can also create the appropriate docket entry with the related file-

stamped document image. Odyssey File & Serve uses an industry standard interface that connects

to more than 50 third-party case management systems and Electronic Filing Service Providers

(EFSPs). Tyler received the IJIS Institute Springboard Certification and utilizes the latest ECF

(Electronic Court Filings) standards.

17

eFileTexas — Implemented On Budget and Ahead of ScheduleThe Texas Office of Court Administration (OCA) implemented Odyssey File & Serve, starting in

January 2014. This became the largest e-filing implementation in the country and one of the

most successful. It was rolled out to 110 counties within 12 months of the contract signing with

mandatory e-filing statewide being completed nine months ahead of schedule.

eFileTexas Accomplishments

• Rolled out to 110 Texas counties in 12 months, mandatory in all 254 counties

within three years

• Integrated with 17 EFSPs and 10 case management systems

• Registered more than 90,000 users in the first year

• Expanded to criminal filings and self-represented litigants

The Most Successful E-filing Platform in the U.S.

22 states

13 statewideimplementations

528,000+registered users

24+ millionfillings per year

50+ integrated with CMS and EFSPs

Odyssey File & Serve is broadly

adopted and highly reliable.

18

Odyssey Guide & File

Enhance Access to Justice for Self-Represented Litigants

Odyssey Guide & File is a powerful suite of tools that guides self-represented litigants (SRLs)

through the process of completing court forms and filing cases online. Divorces, evictions, small

claims cases and more can be filed by self-represented litigants — without waiting in long lines or

visiting the court’s counter.

The Odyssey Guide & File authoring tool enables content creators in your court to easily produce

interviews that apply the court’s business rules. Clients can leverage a library of existing interviews

from other jurisdictions, accelerating interview creation even further. Interviews can be published

and accessed from your website, providing flexibility for self-represented litigants to complete

anytime, from anywhere, and enabling courts to better serve the needs of self-represented litigants.

“Guide & File makes a huge difference for us in automating the process of

providing forms and information to people who can’t afford lawyers.”

— Tina Sibbitt, Associate State Attorney, Access to Justice Program, New Mexico Administrative

Office of the Courts

Create and manage interviews easily and efficiently.

19

Creating an Electronic Courtroom for Judges and ClerksThe courtroom is still the biggest paper generator today. While some courts have made progress

in transforming to more electronic processes, few courts can claim that they are 100 percent

paperless, from intake to disposition. Odyssey can automate the flow of information and create an

integrated, high-tech courtroom.

Odyssey Judge Edition

When in the courtroom, judges rely

on immediate access to the precise

information they need. Odyssey Judge

Edition uses powerful touch-screen

capabilities to eliminate paper files and

folders while giving judges the ability to

efficiently and securely access critical

case information while court is in

session. Odyssey Task Manager can be

accessed from Judge Edition, allowing

judges and clerks to move electronic

documents through the draft, approval

and signature processes electronically.

Odyssey Clerk Edition

Designed specifically for the high-volume courtroom where massive amounts of information are in

constant motion, Odyssey Clerk Edition automates courtroom tasks by enabling clerks to rapidly

access and enter data right in the courtroom — replacing hand-written forms with digital court

information. This time-saving tool not only organizes information efficiently, but also renders case

data actionable so that clerks can immediately manage case hearing outcomes, including both

criminal and non-criminal case processing. Once forms are auto-filled and printed in the courtroom,

information is uploaded back to Odyssey Case Manager, eliminating the need to re-enter data after

the court session has concluded. The Minute Order mode allows the clerk to perform data entry,

while watching case documents build simultaneously within the workspace view. Clerks can also

send documents to Task Manager from Clerk Edition.

Judges can access and control critical case information

using Judge Edition.

20

Odyssey Jury

Streamline the Jury Selection Process for Jury Clerks and Jurors

Odyssey Jury is an end-to-end, statewide enterprise jury system that efficiently organizes and

simplifies the jury selection process at a state and county level, from the loading of the jury wheel

or master list to managing the pooling process and panels sent to the courtroom for trial, as well as

compensating jurors.

Odyssey Jury is completely integrated with Odyssey Case Manager, allowing courts to automate

the process of requesting a jury and providing the jury clerk visibility to the court’s needs earlier

in the process. This integration automates processes, eliminates duplicate data entry, reduces

errors and increases court efficiency. It also leverages Odyssey’s ability to efficiently organize tasks

into queues, enabling clerks to effectively manage tasks, such as empanelment, deferrals and

more. Odyssey also integrates with third-party applications for summons printing, Coding Accuracy

Support System (CASS) certification and juror payments.

21

Robust Tools for Jury Clerks

Odyssey Jury empowers jury clerks to achieve an efficient jury process for jurors, attorneys, court

staff and judges. Jury helps courts increase juror yield by enhancing the juror experience and

improves information sharing with other court systems to improve efficiency and lower costs.

Odyssey Jury supports both “one day, one trial” term of service courts and grand jury.

Simplifies the Jury Response

In order to accommodate a growing mobile jury pool, Odyssey Jury provides online and digital

options for responding to a jury summons using an intuitive, user-friendly interface, which

increases the response rate and juror yield. After jurors are summoned, they may respond to their

initial qualification questionnaires via the internet, at any time and from anywhere, using the jury

response section of the Odyssey Portal.

Convenience for Jurors and Efficiency for Clerks

22

Odyssey Portal

Secure Access to Essential Court and Judicial Information

Setting the bar for citizens’ ease-of-use, Odyssey Portal provides the public, judges and justice

partners with access to essential case, calendar and party information via the internet, any time and

from anywhere, eliminating unnecessary trips to the courthouse. You control what content, such as

registers of action, calendars, judgments and orders, is available to each user who views information

from the Portal. This means that a public user can look at a case and see only public information, but

a judicial officer can look at the same case and see all sensitive data and documents.

Tyler also offers best-of-breed redaction capabilities that are tightly integrated with Odyssey, which

protect data that shouldn’t be exposed to the general public.

Access Court Information Instantly from Your Mobile Device

Whether you are a judge, an attorney, a clerk or the general public, information accessibility is

crucial. Odyssey Portal is built with “responsive design” and HTML5, which are natively supported

by and optimized for all modern desktop and mobile devices — Apple® iPhone and iPad, Android™,

Windows Mobile devices and Mac/PC. Adjustments for screen size can include resizing text,

removing graphics to make room for vital information and even reorganizing the layout itself. The

Portal is also Americans with Disabilities Act (ADA) compliant on all devices, so content is made

readily available to all web users.

The Odyssey Portal

provides justice partners,

attorneys, businesses and

the general public 24/7

real-time, secure access

to court information from

a PC, Mac, tablet or

smartphone.

23

Tyler dataXchange

Share Data with Neighboring Jurisdictions

Tyler dataXchange™ automates the flow of information, enabling your county to access and

securely share critical information with other participating agencies using Odyssey or other Tyler

products — across a select group of jurisdictions (counties, states and municipalities), as well

as across agencies — jails, county and municipal courts, law enforcement and supervision. Tyler

dataXchange allows users to access a wide variety of information, including, but not limited

to, party and case data, citations, vehicles, jailings and incidents, warrants, cases, electronic

documents, as well as property details, utility billing and appraisal values.

Unlike other shared data warehouses where the user must perform a separate search, with

dataXchange, users simply click on the tab and the search is done for them. Using dataXchange,

Odyssey users save time by accessing information in real time from within Odyssey, eliminating the

need to access another system, make a phone call or send an email.

Tyler dataXchange is available at no cost to Odyssey clients as a part of their maintenance agreement.

Courts Save Time and Improve Efficiency with Better Information

Using dataXchange, courts gain immediate, automated access to valuable information, including

warrants and TRNs generated outside their jurisdiction. Warrants that could take days or weeks

to obtain in other databases, show up immediately with dataXchange, which improves decision-

making. Having TRNs readily available eliminates unnecessary fingerprinting and time spent

associated with this process. Also, obtaining TRNs helps in the effort to reach CJIS 80 percent

compliance rates through the DPS, where courts risk being sanctioned if not met.

Tyler dataXchange provides

immediate access to records

across district and county

courts, jurisdiction and

municipal courts, police

departments, sheriff’s

offices and jails.

24

Odyssey Case Manager for Appellate Courts

Manage Appellate Business Processes

The Appellate case module supports case management in both the original jurisdiction and

appellate jurisdiction within intermediate appellate courts and state supreme courts. To better

support appellate courts, the Appellate case module includes robust features for case management,

panel assignment, opinion management and lower court case functions.

The case management feature helps court staff with everything from case initiation to financial

management. Odyssey Case Manager provides the ability to create court-generated documents,

such as notices and mandates, using a powerful forms engine.

Opinion management assists in assigning an opinion to a judicial officer as the author, tracking

the status of the opinion and recording the votes from the panel members, streamlining the justice

review process, from authoring opinions to filing the final opinion with the clerk.

Panel assignment supports the ability to create and manage panels of multiple judicial officers and

batch-create judicial officer panels. This feature also enables users to assign a judicial officer to the

case individually or from a panel, which increases the processing speed for panel assignments.

When the lower court case is in the Odyssey system, staff can automatically access the Register of

Actions (ROA) or case summary from the lower court case, navigate to the lower court case record,

select and add parties and attorneys to the appellate case, which saves time because information is

automatically added.

Common appellate business processes are supported with workflows and Task Manager to create

greater efficiencies and eliminate paper.

25

Odyssey Financial Manager

Centralize Complex Financial Transactions and Automate Collections

With Odyssey Financial Manager, users can efficiently track and manage an entire transaction,

while keeping information secure with fully auditable transaction listings in real time. This

integrated application manages your back office financial needs through a dynamic dashboard

that can be customized based on your specific needs. Users can print checks, balance checking

accounts and produce a summary of financial activity via a Chart of Accounts. The application

enables users to easily create and view robust reports on account activity, account balances,

daily cash balances and more. Financial Manager also enables multiple checking accounts to be

combined or separated depending on your needs.

Odyssey Financial Manager provides robust capabilities to help your court manage and

assess collections:

• Identify and flag case party balances — from upcoming due dates through past-due balances

• Send custom notices to parties with balance and due date information

• Collect and send case party balances to a third-party collection agency and import and

apply payments

• Maintain a history of delinquency and collection statuses

26

Real-time Reports Empower Better Decisions Tyler’s analytical offering provides comprehensive data using key metrics, eliminating the need to

track down, reconcile, reformat and consolidate data. These robust reports present information in

easy-to-read charts and graphs, enabling decision makers to easily analyze large amounts of data

and spot trends, resulting in better decision-making and increased efficiency of their office.

Standard Reports

Robust reporting capabilities are an integral part of Odyssey Case Manager, offering a

comprehensive collection of reports to support clerk and court functions, including caseloads,

statistics, event activity, time standards and more. Reports can be easily modified to summarize

parameters, online previews, scheduled processing and automatic emailing to one or more parties.

Enterprise Custom Reporting

Enterprise Custom Reporting (ECR) provides an intuitive, easy-to-use mechanism to create ad

hoc custom reports (using Microsoft® SQL Reporting Services) without the added expense or time

requirements associated with an external report writer. This enables real-time decision-making

through the creation, management and delivery of reports for printing and ad hoc data exploration

in CSV or PDF formats or also in TIFF image file format for long-term storage and easy access.

27

CourTools Integration

Courts seek balanced and realistic performance measures that are practical to implement and use.

The CourTools performance measures were designed by the National Center for State Courts to

provide courts with effective measurements, which is key to managing court resources efficiently,

and ensures the public knows what your court has achieved and identifies the benefits of improved

court performance.

Odyssey focuses on the measures directly related to case data tracked in the system, including

measure 2 (Clearance Rates), measure 3 (Time to Disposition), measure 4 (Age of Active Pending

Caseload), measure 5 (Trial Date Certainty) and measure 7 (Collection of Monetary Penalties).

CourTools improves court performance by providing courts with effective measurements.

© 2017 Tyler Technologies, Inc., All rights reserved

OD-C

ASEO

VER-

BR-7

109-

0117

Software that thinks like you do.Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end

information management solutions and services for local governments.

Tyler partners with clients to empower the public sector — cities,

counties, schools and other government entities — to become more

efficient, more accessible and more responsive to the needs of their

constituents. Tyler’s client base includes more than 14,000 local

government offices in all 50 states, Canada, the Caribbean, the United

Kingdom and other international locations. In 2016, Forbes ranked

Tyler on their “Most Innovative Growth Companies” list, and it has also

named Tyler one of “America’s Best Small Companies” eight times.

The company has been included six times on the Barron’s 400 Index, a

measure of the most promising companies in America. More information

about Tyler Technologies, headquartered in Plano, Texas, can be found

at www.tylertech.com.

[email protected] | 1.800.431.5776 | www.tylertech.com