Fall Health Care Conference &

Expo

NEWDay

NEW

WeekNEW

Goal

October 8-10Samoset ResortRockport, Maine

10:00 AM – 5:00 PMMike McNeil Scholarship Fund Golf Tournament The golf tournament will be held at the Samoset Resort. Registration is at 9:30 AM with a shotgun tee off beginning at 10:00 AM. A scramble format will be used. Prizes will be awarded.

1:00 PM – 6:00 PMAttendee and Exhibitor Registration Desks OpenExhibitor Early Registration from 1:00 PM to 6:00 PM (State of Maine Hall) Attendee Early Registration from 2:00 PM to 6:00 PM (Penobscot Bay)

1:00 PM – 4:00 PMPre-Conference Quality Award Work SessionBlueprints for Quality: Building a Foundation for your Quality Award Application Danielle Watford – Maine Health Care AssociationThought about applying for your national quality award but don’t know how to get started? Being able to articulate team learning and process improvement are essential to achieving the highest marks within the AHCA/NCAL quality awards program. Unfortunately, many applicants fall short

Tuesday, October 8

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with adequately understanding and describing cycles of learning within their applications. In this hands-on work session, nursing homes and assisted living facilities will learn about the Baldridge criteria and how best to demon-strate the concept of learning through your award applica-tions. Join us to learn about the specific requirements to create a successful award application and determine the best way to highlight your quality improvement efforts.

6:00 PM – 8:30 PMEarly Bird Reception/DinnerJoin us for an informal night of socialization with great food and fun. Reception from 6:00 PM to 6:30 PM; buffet dinner served from 6:30 PM to 8:30 PM(La Bella Vita)

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7:00 AM – 5:00 PMConference Attendees Registration Desk Open (Penobscot Bay)

7:00 AM – 1:30 PM Exhibitor Registration Desk Open (State of Maine Hall – “M” on exhibit area layout)

7:00 AM – 10:30 AM Exhibitor Setup (State of Maine Hall / Bridgepoint Hallway)

7:00 AM – 8:30 AMBreakfast Buffet (La Bella Vita)

8:30 AM – 9:45 AM Blaze Your Brain: Transforming Negative Thoughts into Positive Results (1) Jessica Rector – jessICAREctor EnterprisesAsk successful people what led to their success and 98% will tell you it’s tied to their inner game. Is your self-talk producing a poor attitude, more mistakes, and higher stress levels? Are your thoughts dictating actions that keep you from leading your team, engaging with others, and growing your organization? To move to the next level and get bigger returns, you must transform your mind-set. This keynote focuses on a five-step process that has helped thousands of leaders, teams, and organizations step up their game. You’ll learn how to pinpoint debilitating thoughts and turn them into positive action: creating big-

Wednesday, October 9

ger results, better people, and a bolder organization. You’ll review strategies to help you stay motivated, focused and energized, while developing your team, decreasing errors, and growing in the face of an ever-changing industry. Blaze your brain to change thoughts, improve outcomes, and ignite the power within.

Jessica Rector’s mission is simple: Transform Lives. As

the top burnout expert, Jessi-ca is the authority on tackling

your inner game and turning it into outer success and positive

action! Before becoming one of the top motivational performance speak-

ers, Jessica was a TV talk show host, an award winning #1 top sales performer at a

Fortune 100 company, and a broadcaster. She knows firsthand how to turn your thoughts into massive business results. She uses her compa-ny’s research, experiences, and strategies to help organizations, leaders, and teams to Blaze Your Brain. Fire Up Your Thinking. Extinguish Burn-out. Ignite Your People. While having a lot more fun. Jessica has three college degrees, includ-ing an MBA, and has written nine books. As a #1 best-selling author, she has worked with clients such as NBCUniversal, the Dallas Mavericks, and American Airlines. Jessica is a Contributor for The Huffington Post and has been seen on ABC, NBC, CBS, FOX, and Business Journal for creating change. Jessica also enjoys learning about the exciting world of Transformers, so she can carry on real conversations with her five-year-old son, Blaise, who is a #1 best-seller author and the youngest published author in the United States.

Sponsored byMcKesson

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9:45 AM – 10:00 AM Break Sponsored by:Acadia Benefits, Inc.MAS Medical Staffing

10:00 AM – 11:00 AM Concurrent Sessions

State of the Industry: What is Happening in Maine and Beyond (2)Tammy Brunetti, Matthew Litz &Lisa Trundy-Whitten – BerryDunnThe Senior Living industry is continuously evolving. This session will highlight the challenges with increased com-pliance, payment reform, inadequate payment rates and much more. We will discuss recent and pending changes that impact financial results and will help you gain insight and control of regulatory changes and policy initiatives. Topics will include an update on Maine legislative issues, changes in payment rates, Medicare regulations and Fed-eral and State tax matters. Sponsored by Preferred Pharmacy Solutions

Collaborating on Infection Control & Prevention for Safer Healthcare in Maine (3)Rita Owsiak – Maine Center for Disease Control & PreventionDanielle Watford – Maine Health Care AssociationRequirements of Participation ~ Adverse Events ~ State Operations Manual for Long-Term Care Facilities ~ Notifi-able Diseases and Conditions ~ Chapter 270 HAI Report-ing Mandates for Skilled Nursing Homes. Is your head spinning? We can help! The Maine Health Care Association and the Maine CDC Healthcare Epidemiology Program are working together with skilled nursing homes to address infection control and prevention requirements to prevent, identify, report, investigate, and control infections and communicable diseases. Join us to learn more about this project and how you can help support these efforts at your facility.

You, Inc: Building Your Brand (4)Del Gilbert – Accelerating ExcellenceEvery company has a brand. Disney has a brand. L.L. Bean has a brand. Apple has a brand. You have a brand too. A personal brand. You are CEO of You, Inc. Your personal brand determines your value and success in the market-place. All of us want to do business with people we know, like and trust. In this session, we will cover the three elements which will enable you to strengthen your brand: friendliness, quality and dependability. In addition, we will highlight things to avoid. If you’re looking for ways to build a sterling reputation and enhance your brand, don’t miss this session.

Making Work Fun: Keys to a Successful Recruitment & Retention Program (5)Cheryl Dobbelsteyn – Cove’s EdgeCove’s Edge, like many other facilities, has had challenges

with recruitment and retention of employees. Using several

strategies has been helpful, but the most successful strategy has been

to make work fun. A simple question of “what would make work fun?” resulted

in a full suggestion box of ideas. Finding ways to laugh together and express gratitude

and appreciation has improved relationships and loyalty. Turnover has reduced significantly, and a CNA waitlist has begun! Join us to learn strategies and ideas for making your facility a fun place to work.

Family Engagement: Addressing Family Concerns & Preventing Grievances (6)Dusty Linn – Dusty Linn Consulting, Inc. Good communication with family members is essential to delivering top notch care and ensuring the well-being of your residents. Does your team have the tools to engage with family members as they should? This session tackles the underlying causes of conflicts between facilities and families, with an emphasis on unmet expectations. Partic-ipants will learn how to get ahead of family concerns and communicate expectations in a reasonable way. Don’t let your community develop an “us vs. them” mentality. Come learn ways to engage families in the care of their loved ones and ensure that they feel heard and can trust you to solve any issue that may arise.

Building an Effective Website (7)Rich Brooks – flyte new mediaWhether you’re building your first website or your tenth, do-ing it yourself or working with an outside firm, you’ll want to understand what makes for an effective, engaging website that reaches your prospects and gets them to act. In this session, you’ll discover the building blocks for a successful website. You’ll review which platforms you should consider, how to organize your content, how to speak to your site visitor, and how to get them to call, write, or visit. In addition, you’ll review which colors are most effective, how to use im-ages properly, and the latest approaches to web design that could attract more clients to your facility. If your website isn’t bringing you as much business as you hoped, this is the session for you.

11:00 AM – 1:00 PM Exhibit Area Open (State of Maine Hall / Bridgepoint Hallway)Conference Attendees Lunch (La Bella Vita); Two seatings by FACILITY name: A-L from 11:00 a.m. to 12:00 p.m., M-Z from 12:00 p.m. to 1:00 p.m.

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12:30 PM – 1:00 PMMHCA Annual Business Meeting (Schooner)

1:00 PM – 2:00 PM Exhibitor Lunch(La Bella Vita)

1:00 PM – 2:45 PM Concurrent Sessions

Building Harmony: How to Effectively Manage Conflict (8)Del Gilbert – Accelerating ExcellenceInternal competition, department silos and interpersonal conflict are major issues facing most organizations. The result is wasted energy, a breakdown in communication, and a dysfunctional work environment. In this session we will cover the 5 levels of conflict, constructive and destruc-tive behaviors in conflict, and the 4-stage conflict media-tion process. The mediation process can be used when you are having a conflict with another person or you need to mediate a conflict between two other people or parties. Equip yourself with the tools you need to transform con-flict into momentum.

The Future of Healthcare Coalitions in Maine: How We Can Help with Disaster Planning (9)Allyssa Caron & Hannah James – Healthcare Coalition of MaineWhen a disaster hits a community or a region, the entire healthcare system will be impacted and will have to re-spond. All healthcare organizations, from the largest hos-pital to a small community health center, will need to work together in a coordinated fashion to effectively respond to the disaster and work towards recovery. This session will review the Healthcare Coalitions of Maine and disas-ter planning specific to facilities and the Coalitions. As an attendee you will gather the essential skills necessary for an effective disaster approach from your facility with the assistance of the Healthcare Coalition.

Person Centered Rehab Technology: Research Supported Concepts & Keys to Success (10)Christopher Krause – It’s Never 2 LateTechnology supported engagement can drive successful rehab and quality care for those living with dementia. Until recently, evidence to support the efficacy of tech-interven-tion for dementia care has been scarce but new provid-er-driven research is changing that paradigm and validat-ing new strategies. In this session, participants will learn the tools and methods to support care, regulatory compli-ance, and outcomes while enhancing resident, family, and staff satisfaction. Join us to hear real-world examples of how technology is being used to engage with residents who have dementia.

Exploring Ethical Boundaries & Interactions with Residents in Your Care (11)Wanda Anderson – University of New England

Providing excellent care for individuals living in a long-term

care community presents some significant challenges. This work-

shop will explore ethical boundar-ies related to providing services in a

“home-like” environment. Nursing homes and assisted living facilities are “home” to your

residents, the place where they live and interact with oth-ers. Health care workers are commissioned to care for ex-tremely vulnerable residents within the proper professional boundaries. NASW Code of Ethics offers some guidelines related to professional boundaries. Join us to tease out the practical application of these guidelines to your day-to-day interactions with residents in your care.

1:00 PM – 1:45 PM Concurrent Sessions

Increasing Demand, Decreasing Supply: Is Maine Prepared for Future Long-Term Care Needs? (12)Richard Erb – Maine Health Care Association The U.S. Census recently noted that over the past two years, the median age in Maine increased twice as fast as the country as a whole. At the same time, the number of long-term care beds continues to decline. With support from the American Health Care Association, MHCA has en-gaged an independent consultant to study long term care access in Maine. Join us for a discussion on projected need and the implications for policy makers and providers.

Better Together: How Recreational Therapy Supports Culture Change in Long Term Care (13)Bill Graves – South Cove Manor at Quincy Point Rehabilitation CenterTarah Loy – Regis CollegeRecreational therapy, the purposeful use of recreation and activity-based interventions to improve health and well-being, shares the same person-centered values as the culture change movement. Recreational therapists support autonomy and recovery and can significantly impact fa-cility culture. This session will include multiple benefits of recreational therapy, how to pursue certification as a recre-ational therapist, and feasible program modifications that successfully transformed a Massachusetts organization’s traditional activity calendar to a flourishing resident-driven recreation program.

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2:00 PM – 2:45 PM Concurrent Sessions

Increasing Engagement and Retention through Scheduling (14)Beth Baerman – Attendance on DemandWith average nurse turnover above 30% and CNA turnover double that, organizations need help. While there’s no magic bullet, involve-ment in scheduling and shift selection can boost employee engagement and retention while also helping to make your organization an employer of choice. Successfully empowering your nursing staff in scheduling depends on your company’s culture and staffing requirements. Learn how to assess your staffing environment, target empowerment techniques that will provide the largest return for you and evaluate options for automation that can enable success.

Stay Informed on Powers of Attorney, Advance Directives & Decision-Making Tools (15)Estelle Lavoie – PretiFlahertyEvery day, staff in long-term care facilities deal with people holding powers of attorney or have other sources of authority to make health care or financial decisions for residents. Learn more about the substance of finan-cial powers of attorney, advance health care directives, guardianship and conservatorship, the older “living wills,” and the similarities and differences between them. The Maine Legislature has just replaced Maine’s Probate Code effective this September 1st and made changes to some of those provisions, especially to guardianships. This pre-sentation will provide that update and offer practical tips on understanding these forms and advice on how to deal with residents, their agents and others in the long-term care setting.

2:45 PM – 3:00 PM BreakSponsored by:Acadia Benefits, Inc.MAS Medical Staffing

3:00 PM – 4:30 PM Concurrent Sessions

Trauma Informed Care: Listen. Recognize. Respond. Be Aware. (16)Jennifer McCarthy – Healthcentric AdvisorsDanielle Watford – Maine Health Care AssociationHave you ever had an experience so distressing that it changed you spiritually, physically or behaviorally? If you think about it, even minor events can have a significant impact on how we view the world. The same is true of res-idents in your care. The incorporation of trauma-informed

approaches is an essential part of person-centered care. Join us for tools and resources to help your team understand the impact of trauma and provide quality care for your residents. By adopting trauma-informed

approaches to care, health care systems and providers can

help mitigate risk, improve health outcomes, and reduce costs inside

and outside your facility. During this session you will be provided with assess-

ment tools, public facing documents and staff training techniques to assist you in adopting trauma

informed practices. Sponsored by MARCC

The Medicare Meeting: Operating Effectively Under PDPM (17)Karen Connor-Levesque – Connor LTC ConsultingThe new Patient Driven Payment Model (PDPM) begins October 1st. To operate effectively under PDPM, centers must understand how they will be paid for services and update their systems accordingly. Do you have practices in place to review your Medicare residents? Have you thought about ways your Medicare Meeting might sup-port your transition to PDPM? This session will focus on helpful hints with an emphasis on collaboration with your team. We will discuss best practices that apply to different aspects of your process. Topics for discussion include coding, ICD-10, clinical questions to ask, rehab themes to review, section GG and more. Join us for tools to help you get on board with the new payment model!

Holding onto Principles of Encouragement (H.O.P.E.): A Strengths Based Approach to Dementia Care (18)Dusty Linn – Dusty Linn Consulting, Inc. Communication with residents who have dementia re-quires patience, understanding, compassion, and a bit of innovation. This session focuses on H.O.P.E., a strengths-based approach to dementia care, and challenges par-ticipants to evaluate the language they use when talking about people with dementia and the distress they experi-ence. It centers on strengths that remain as dementia pro-gresses and challenges us to become better care partners as we learn to view distress, not as a problem to be fixed but, as a person wanting to be understood.

Resident-Centered Dining Program: Taking Steps to Transform Your Culture (19)Bill Graves – South Cove Manor at Quincy Point Rehabilitation CenterAre you looking for ways to transform the dining expe-rience and improve the health and well-being of your residents? Wondering what to focus on and/or how to get started? Join us for a real-life success story including clear-cut strategies for transforming your culture and providing resident-centered dining services for those

in your care. This session focuses on culture change concepts, process and outcomes related to food service practices in long-term care communities. Changing your culture takes time, well-defined strategies, commitment and perseverance. Come discover steps you can take to provide more home-like, resident-centered meals and transform your community.

The BARE Essentials of Digital Marketing: Build, Attract, Retain, Evaluate (20)Rich Brooks – flyte new mediaShould you spend your time on Facebook or search engine optimization? Should you spend money on online advertis-ing or create content for an email newsletter? Should you be blogging, podcasting, or creating online videos? Do you sometimes feel overwhelmed by all the things you’re sup-posed to be doing to market your facility and promote your community involvement? You’re not alone! While there are so many things you could be doing, in this session you’ll discover the framework that will help you determine the BARE Essentials to better marketing for your facility. If you’re feeling overwhelmed, or you don’t know where to begin, don’t miss this opportunity.

Comedian Juston McKinney

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4:30 PM – 5:30 PMMHCA Workers’ Comp Fund Board Meeting (Ebb Tide Room)

5:30 PM – 6:30 PMMHCA Workers’ Comp Fund Reception (Schooner Room)The Fund will host a reception for its members and guests in the Schooner Room. All Fund members are welcome to attend.

6:00 PM – 11:00 PMVendor Appreciation SocialJoin us as we celebrate in the Knox County Ballroom. The evening’s festivities include a reception (6:00pm), dinner (6:30pm), PAC Auction (8:30pm), and Entertainment (9:00pm). A trip will be raffled off again this year. Entertain-ment is Comedian, Juston McKinney. Drinks will be served until 11:00pm.

Sponsored by OPTUM

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Thursday, October 10

Stuart Ellis-Myers (aka Twitchy) is a gifted and inspir-

ing public speaker who has used life lessons, learned through

years of battling Tourette’s Syn-drome, to help countless people

overcome challenges and fears. At the age of eight – out of the blue – Stuart

went from being a happy, healthy, normal child to, suddenly, becoming an anxious, de-

pressed, twitchy mess. In the face of frustration, isolation, and shame – the typical reaction to this condition – Stuart made his life into something re-markable. His insight and humanity have enabled him to share, often painful experiences, in ways that offer practical methodology for overcoming the pitfalls of modern life. He helps audiences understand the physical and psychological mani-festations of stress, teaching them how to endure through his simple and effective system of posi-tive change. In the face of the ravages of Tourette’s Syndrome, and the disabling conditions that ac-company it, Stuart didn’t just survive but became UNSTOPPABLE. Having achieved remarkable success in his career and personal life, Stuart in-spires people worldwide to pursue their dreams.

7:00 AM – 5:00 PM Conference Attendees Registration Desk Open (Penobscot Bay)

7:00 AM – 8:30 AM Breakfast Buffet (La Bella Vita)

8:00 AM – 10:30 AM Exhibitor Setup/Cleanup (State of Maine Hall / Bridgepoint Hallway)

8:00 AM – 1:30 PM Exhibitor Registration Desk Open (State of Maine Hall – “M” on exhibit area layout)

8:00 AM – 8:30 AM State and National Long-Term Care Update (21)Richard Erb – Maine Health Care AssociationThis presentation will update the membership on state and federal developments that affect Maine’s assisted living facilities and nursing homes. It will also provide us with an opportunity to recognize this year’s AHCA/NCAL Quality Award winners.

8:30 AM – 9:45 AM Becoming Unstoppable: More Care, More Providing, More Fun (22)Stuart Ellis-Myers – Uniquely Speaking, Inc.Sixty percent of people in healthcare are experiencing or observing heightened levels of on-the-job mental health

issues. Amid twitches, tics, and uncontrollable arm slap-ping, Stuart Ellis-Myers (aka Twitchy) is best described as a “Robin Williams with an inspirational Twitch!” He is living proof that those who overcome overwhelming circum-stances develop extraordinary approaches to everyday challenges and, often, achieve extraordinary results. In this keynote, you’ll learn how to laugh and learn while leverag-ing a deeper sense of the innate personal and professional power within. Now more than ever, healthcare teams are seeking out laugh-while-you-learn programs jam packed with fresh insights, new understandings and immediately usable actionable steps for becoming truly Unstoppable. Twitchy offers fifty years of personal, firsthand experience living, achieving and working safely with Tourette Syn-drome, anxiety, clinical Bipolar depression, OCD and ADD. Come be inspired and discover ways to harness

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the power within to tackle new challenges and become unstoppable yourself.

9:45 AM – 10:00 AM BreakSponsored by:Acadia Benefits, Inc.MAS Medical Staffing

10:00 AM – 11:00 AM Concurrent Sessions

Wage & Hour Compliance: Reduce Risk and Empower Your Workforce (23)Beth Baerman – Attendance on DemandIs your organization in compliance with wage and hour guidelines? In this engaging session, you’ll participate in a trivia challenge related to wage and hour issues affecting long-term care and other healthcare organizations. You’ll learn about recent investigation and litigation trends, developments in the wage and hour landscape, and how workforce management and scheduling practices can help you create a culture of compliance and engagement.

Building Successful Relationships: A POA’s Perspective on Quality Care & Averting Bullying (24)Judy Salisbury – Logos PresentationsDoes your team understand a POA’s role in delivering quality care to your residents? Do your caregivers have the tools needed to prevent bullying among residents and ensure their well-being? This session provides invaluable insights from an experienced POA who offers a unique perspective and delivers candid discussion on how to make this relationship more successful. In addition, you will address the difficult issue of bullying among residents – what it is, why it happens, various tactics, preventative actions, and more. Join us to learn how to make the POA an ally in building a happy and safe environment for all.

Lean Your Life: Doing More with Less while Putting OUR People First (25)Danielle Watford – Maine Health Care Association Wouldn’t it be great if we could extract the practices that make Apple™ and Toyota™, two of the world’s greatest and most efficient workplaces, and use these strategies for the betterment of our residents? Who doesn’t have a junk drawer or overburdened linen room that continues to be put off? As the healthcare industry changes, providers are under tremendous pressure to reduce costs and improve quality. Improving the efficiency of our workforce depends on eliminating waste within our day to day processes. During this workshop we will define the process of 5S Lean standardization and how this is applicable to our nursing home and assisted living settings.

Telemedicine: A New Model of Care Providing Clinicians to Long-term Care Communities (26)David Chess – Tapestry TeleHealthIs accessibility to care becoming a daily challenge for residents

in your care? There’s a growing number of rural long-term care

communities using telemedicine to deliver real-time, quality clinical care

to their residents. With the trend towards greater transparency and continuous qual-

ity improvement, it’s important for providers to find innovative ways to ensure the health and well-being of residents. Telemedicine can be used to bring clinicians to the facility daily – to make rounds, address a change of condition or psychological and/or behavioral issues, provide specialty consultation, and more. Join us to learn the nuts and bolts of telemedicine and discover ways it can used to improve clinical outcomes.

Assessing for Trauma & Promoting Resident Well-Being (27)Dusty Linn – Dusty Linn Consulting, Inc.Most individuals do not get through life unscathed. Trauma is something that many of our residents (and staff) have experienced. In this session we will investigate trauma, dis-cuss ways to assess for trauma (including sensory triggers), and review helpful interventions. What can we do to promote psychosocial well-being in those who have experienced trauma and for those who haven’t? This session will address these difficult questions using real life examples and poten-tial interventions that can be effective in addressing distress and promoting psychosocial well-being.

Increasing Buy-In & Accountability from Your Team (28)Lou Ann Brubaker – Brubaker ConsultingThe best-laid plans often go awry if employees have not fully ‘bought-in’ to why they’re necessary. In the senior care world of today, their disengagement can impact your financial via-bility, regulatory compliance, occupancy, and staff retention. The same is true whether you’re operating a skilled nursing, assisted living or residential care facility. Do you know how to ensure that your team is in the same canoe and paddling in the same direction? Join us to discuss the impact of com-munication (and its various nuances) on buy-in, how trust can support or impede engagement, how to include staff more fully in creating strategy, and more.

11:00 AM – 1:00 PM Exhibit Area Open (State of Maine Hall / Bridgepoint Hallway)Conference Attendees Lunch (La Bella Vita); Two seatings by FACILITY name: M-Z from 11:00 a.m. to 12:00 p.m., A-L from 12:00 p.m. to 1:00 p.m.

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1:00 PM – 2:00 PM Exhibitor Lunch (La Bella Vita)

1:00 – 2:45 PM Concurrent Sessions

Recruiting & Retaining Quality Senior Care Staff (29)Lou Ann Brubaker – Brubaker ConsultingIt is heartbreaking when tremendous energy has been invested in recruiting employees and then a voluntary resignation or ter-mination is the outcome. In this highly motivating session, the best practices for recruiting and KEEPING great staff are described in immediately implementable ways. Told in a straight-forward and practical manner, these strategies can be incorporated into current processes or used to create new ones.

Music Therapy: Finding Creative Ways to Support Residents (30)Carla Tanguay – Modulations TherapiesGiven the many benefits of music therapy, it should come as no surprise that music therapy is on the rise in nurs-ing homes and assisted living facilities. Music therapy is being used to help residents (including individuals with dementia) manage pain, deal with anxiety or symptoms of depression, improve mood, encourage creative expression and facilitate communication. Has lack of funding be-come a barrier to starting a music therapy program in your community? Join us to discover music therapy tools and resources, review the measurable benefits (for residents, families, and staff), and explore a variety of creative ways to fund your program. Real-life examples of successful music therapy programs here in Maine will be discussed.

Cognitive Impairment: What you need to know about Physical Therapy’s Role (31)Patricia Larkin-Upton – Genesis Rehab ServicesNicole Lavoie – Genesis Rehab ServicesIndividuals with dementia can present unique challenges to the care team. Physical Therapy is essential in caring for residents with dementia throughout the disease pro-gression. The ability to develop an effective strategy when working with patients with dementia is a critical aspect of ensuring optimal outcomes. In this session, you will discuss cognitive assessment, intervention strategies, and caregiver education. You will gain a deeper understanding of the impact of dementia and how physical therapy prac-titioners can support your interdisciplinary team, and your residents, throughout the continuum of care.

Predictable Success & New Gold Standard (32)Kris Mastrangelo – Harmony Healthcare International (HHI)With the advent of the Affordable Care Act, and based on numerous health care reform initiatives, the post-acute

market is in a state of transfor-mation. Does your team know how to be successful under these conditions? Predictable Success is one of the seven stages of growth and decline through which every organiza-

tion progresses. The percentage of organizations that reach the

stage of Predictable Success is small. In order to remain competitive

and viable in the market today, provid-ers need to cultivate a new vision, embed

strong organizational values and quality improvement methods, redesign care delivery using

evidence-based practices and integrate use of technology to ensure interoperability and efficiency across the contin-uum. This session will discuss the principles of The New Gold Standard, changing demographics and trends in the post-acute market, where and why providers will look for growth as well as reimbursement and regulatory policies that are driving decision-making.

Managing Emergencies: Tools for Equipping Staff, Limiting Liability & Saving Lives (33)Judy Salisbury – Logos PresentationsLong-term care communities across the country are put-ting residents at risk when disaster strikes. Does your team know how to effectively manage emergencies? Do they un-derstand how to collaborate with local resources to ensure the well-being of those in your care? This workshop offers unique education and training from someone who has experience in both nursing and as an EMS provider with tactical training. Join us to discover ways to enhance the training of nursing staff, especially as it relates to dealing with emergencies. Participants will learn the importance of rapid assessments, how they save lives and fall naturally within nursing’s scope of practice. You will discuss the importance of collaborating with EMS providers during emergencies to provide quality care to your residents and ensure the health and well-being of your entire community.

Integrating Technology & Ethics in Today’s Health Care Setting (34)Wanda Anderson – University of New EnglandTechnology plays a vital role in all our lives. Though there are plenty of benefits to tapping into technological advanc-es, especially in a healthcare setting, healthcare workers must utilize these resources in ways that ensure the health and well-being of residents. This session will provide a safe and open forum to discuss ethical dilemmas encoun-tered in today’s fast-moving era of growing technology (internet and social media). We will examine boundaries, confidentiality, personal and professional relationships, residents’ interface with technology and the daily challeng-es of juggling computers, smart phones, social media and texting in the workplace.

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Denise Boudreau-Scott is President of DRIVE, an organi-

zation dedicated to helping se-nior living and healthcare organi-

zations build a high-performance culture, enrich the resident/staff ex-

perience, and improve the bottom-line through engaged leaders and employ-

ees. A former nursing home and assisted living administrator, Denise co-founded and is

chairperson of the New Jersey Alliance for Cul-ture Change, a member of NAB’s Nursing Home Exam Writing Committee, and a former board member of the Pioneer Network. She serves as an industry scholar for Cornell University’s In-stitute for Healthy Futures. Denise received her Bachelor of Science degree in Gerontology from the University of Scranton and her Master’s in Health Administration from Cornell Universi-ty, where she serves as a student mentor. De-nise is proud to share that she began her career serving as a dietary aide and nursing assistant.

3:00 PM – 4:00 PMTired to Inspired (35)Denise Boudreau-Scott – DRIVEMost people enter the long-term care field wanting to make a difference. Sadly, after a short period of time, it’s not uncommon to find yourself feeling more tired than in-spired! In this unique and powerful presentation, you’ll dis-cover the source of the fatigue that, so often, causes even the most idealistic and well-intentioned staff to become part of the problem. Come discover how doing the right thing can fill your community, build your reputation and re-store the love and enthusiasm that led your team members into aging services in the first place. In this session, you will discuss the importance of sustaining organizational change that improves the resident/staff experience, identi-fy actionable steps to reduce disengagement, and discover what causes staff to lose their enthusiasm and pride after they enter the field. Take the journey with us, from tired to inspired, and return to your workplace with new ideas and a simple but effective system for raising and sustaining the energy of your team.

4:00 PMAdjourn

Wanda Anderson, LCSW, MSW, is the Coordinator for UNE’s online MSW field education. She has been a faculty member at UNE for 15 years. Wanda graduated from the University of Maine, Orono in 1984 and the University of Hawaii, Manoa in 1990. Wanda’s experience includes ad-ministration, clinical work, case-management and profes-sional trainings. She has taught at both the BSW and MSW level and, in 2007, worked with UNE faculty to create one of the first fully online MSW programs in the country. Wan-da has a passion for delivering client-centered services for children, parents/adults and elders. She co-chaired Ethical Practice with Older People: Advancing Long and Produc-tive Lives Across Diversity and Difference this past spring. Prior to moving back to northern Maine, Wanda lived in Georgia, South Carolina, Nevada, Hawaii, Augusta and Portland. For the past 10 years, she has presented exten-sively on Social Work ethics in Maine. She is a profession-al photographer, an amateur baker and a disabled veteran.

Beth Baerman currently serves as the Director of Com-pliance and Communications for Attendance on Demand. Beth is an expert in time and labor management with over 20 years’ experience in software, product management, technical communication and training. She is a frequent speaker on labor compliance and workforce trends and has addressed national audiences for the American Payroll Association, Society for Human Resource Management, American College of Healthcare Administrators, and oth-

Speaker Biographies

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ers. Beth is passionate about helping businesses manage and engage employees while handling the complexities of workforce compliance.

Rich Brooks is Founder/President of flyte new media, a digital agency in Portland, Maine that’s been in business for over 20 years. Rich is a nationally recognized speaker on entrepreneurship, digital marketing, and social media. He founded The Agents of Change, an annual conference and weekly podcast that focuses on search, social and mobile marketing. He recently co-founded Fast Forward Maine, a podcast and workshop series for growing Maine businesses. Rich is the author of The Lead Machine: The Small Business Guide to Digital Marketing, a popular and well-received book that helps entrepreneurs and marketers reach more of their ideal customers online. He has ap-peared in Inc. Magazine, The Huffington Post, FastCompa-ny.com, CNN.com, the Social Media Examiner, and many other news sources for stories on digital marketing. He is also the “tech guru” on the evening news show, 207, which airs on the NBC affiliates in Maine.

Lou Ann Brubaker is the Founder and President of Brubaker Consulting, a company providing board gover-nance support, census development, supervisory training and staff stability programming. For over 31 years she has taught thousands of professionals across the senior care continuum. Her expertise is also valued highly by

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senior care ancillary services companies. For more than 25 years Lou Ann has provided a unique sales education programs to ancillary organi-zations wishing to expand their market share within the senior care environments. A graduate of Kent State University (B.S., Public Policy/Political Science), Ms. Brubaker is Past-Chair and Past-Di-rector of the Board of Trustees for The Beacon Institute (the educational affiliate of Mid-Atlantic Lifespan, the largest senior care association in Maryland). She also served as a nationally elected Director of the Business & Professional Women’s Foundation.

Tammy Brunetti, CPA, is a Principal in the Health Care/Not-for-Profit Industry Group at BerryDunn. Tammy pro-vides audit, accounting, third-party reimbursement, certif-icate of need, operational analyses and various business and regulatory consulting services to senior-living orga-nizations in Maine, New Hampshire, Massachusetts and Pennsylvania. Tammy has primary engagement respon-sibility for most of the firm’s post-acute care clients and specializes in Medicaid and Medicare reimbursement. She also works with other BerryDunn specialists in valuation, tax and IT to provide comprehensive solutions to clients in the senior-living industry. Tammy is a regular speaker for MHCA, presenting on current reimbursement topics and accounting issues. She joined the firm in 1996 and is a member of the American Institute of Certified Public Accountants and the Maine Healthcare Financial Manage-ment Association. Tammy also services on the AHCA Not for Profit Advisory Council.

Allyssa Caron is the Coalition Coordinator for the Health-care Coalition of Southern Maine. Allyssa has worked in emergency management planning in both the college setting as well as the local government level for the past 4 years. Allyssa brings a wide range of emergency manage-ment experience, public safety experience, and education to our team. Allyssa holds a bachelor’s degree in Fire Sci-ence Administration and a Master’s in Public Administra-tion with a concentration in Emergency Management and currently is pursuing her Juris Doctorate Degree. Allyssa holds multiple FEMA, fire service, and other various public safety certifications and licenses.

David Chess, MD, is the Chief Medical Officer for Tap-estry Telehealth. David is a Geriatrician with 35 years of experience working to improve care for patients in nursing facilities. Combining a deep respect for people with an understanding of the limitations of our current health care system, David has created novel approaches to care, al-ways trying to bring the physician/nurse practitioner to the bedside. He received his medical degree from Creighton University School of Medicine (Omaha, NE) and complet-

ed his residency at Einstein Medical Center (Bronx NY). David also served as an Associate Professor at Yale School of Medicine.

Karen Connor-Levesque, MHA, is the owner of Connor

LTC Consulting. As a long-term care specialist, she focuses on

both the clinical as well as the financial reimbursement aspects of

skilled nursing facilities. With a back-ground in healthcare compliance, case

management, clinical reimbursement, managed care contracting and business operations, Karen has been successful with all areas of revenue enhancement. As a senior advisor to numerous healthcare periodicals, she provides seminars, articles and webinars on the changes that impact the geriatric population for skilled nursing facilities

Cheryl Dobbelsteyn, OT/L, MSM, MLNHA is the Senior Executive Director of Senior Living at LincolnHealth and Administrator of Cove’s Edge. Cheryl works with senior living teams in both Damariscotta and Boothbay. Cheryl earned her Bachelor of Science in OT at Dal-housie University in 1990 and her Master of Science in Healthcare Administration from New England College in 2008. Cheryl has been an administrator since 2013. She has presented at MHCA’s Fall Conference, the National Canadian Home Care Conference and, recently, at the Innovation Exchange at LeadingAge conference.

Richard Erb is the President/CEO of the Maine Health Care Association. Prior to his appointment in 2001, he served as a CEO in local and county government in Maine and New York for over 20 years. He began his ca-reer as a town manager at age 21, immediately after re-ceiving a bachelor’s Degree in Public Management from the University of Maine. More than two decades later, he was awarded a master’s Degree in Community and Rural Development from Cornell University. His thesis involved a study of social capital in the long-term care setting and its effect on staff retention. He was a member of the Beta Class of Leadership Maine and has served on the boards of several nonprofit organizations and legislative commissions.

Del Gilbert is the owner of Accelerating Excellence. His expertise is in the human side of business. He consults, trains and speaks on building high-performance in peo-ple and organizations. Del has held leadership positions in the healthcare field for the past 35 years. Del holds a Bachelor of Arts degree in Psychology and a Master’s in Business Administration. He is a Certified Leadership Coach and a Certified Master Trainer. He served as Chief Learning Officer and Director of Organizational and Ser-vice Excellence at St. Joseph for 15 years. His bi-week-ly podcast, Accelerating Excellence with Del Gilbert,

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can be heard on iTunes, Google Play, Spotify and Stitcher; he also has a bi-weekly blog that can be found at delgilbert.com.

Bill Graves, NHA, is the CEO and President of South Cove Manor at Quincy Point in Quincy, MA where he is currently initiating a resident centered approach to meal delivery. He has 20 years of ex-perience as a nursing home administrator and is a nationally recognized leader in resi-dent-centered care. Bill previously led St. Camillus Health Care in Whitinsville, MA and highlights of his tenure include accreditation by JCAHO and development of both a designated memory care neighborhood within the facility and an off-site Adult Day Health Program. Chair of the Massachusetts Board of Registration of Nursing Home Administrators, Bill also serves as an elected member of the Board of Directors of the Massachusetts Senior Care Association.

Hannah James has been a Healthcare Coalition Coordi-nator with All Clear Emergency Management Group since February of 2019 and provides a wide variety of experi-ence in public health and Coalition leadership. Hannah worked at the Maine Center for Disease Control from 2007 to 2019 where she led the Maine State Breastfeeding Coalition and was the Breastfeeding and Outreach Coordi-nator for the State of Maine Women, Infants and Children Program. Hannah has a bachelor’s degree in Community Health Education, holds multiple FEMA certifications, and is currently working to advance her emergency manage-ment expertise. Hannah lives in Mount Vernon, Maine with her family where they enjoy hiking, gardening and camp-fires in their backyard.

Christopher Krause has worked as an Occupational Therapist for the past 26 years, with much of that time concentrated in the geriatric setting. Since 2011, Chris has been the Director of Rehabilitation for It’s Never 2 Late (iN2L), an adaptive computer company. Chris and his team at iN2L Rehab work toward advancing technology to reach those living with dementia in all care settings. With the cre-ation of new clinical concepts and tech-based intervention strategies, the iN2L Rehab team works to provide person centered tech engaged therapy and life enrichment tools for today and into tomorrow.

Patricia Larkin-Upton, PT, DPT, MS, is a certified wound specialist and certified exercise expert for aging adults. Dr. Larkin-Upton has worked for Genesis Rehab Services for 19 years, serving in long-term care, assisted living and memory care. She is the Regional Clinical Director for Genesis Rehab Services, supporting physical, occupation-al, and speech therapy clinicians in all aspects of clinical practice including cognitive care delivery. Previously, she served older and young adults, for 10 years, in different

settings – acute care, home care, outpatient, and acute rehabilitation. She taught ther-apeutic agent modalities at Hesser College and is current-ly a national educator for both physical agent modalities and

skin and wound management. Patricia helps local centers with

implementation of dementia pro-grams and education. She earned

her Master’s in Science and Physical Therapy in 1989 from Springfield College

and her Doctor of Physical Therapy from Arcadia University in 2012.

Estelle A. Lavoie has a diverse practice spanning health law, real estate transactions and related land use matters, and estates, trusts and probate. As a member of the firm’s Health Law Practice Group, she has counseled nursing facilities on regulatory matters including, most notably, survey and certification, informal dispute resolution and complaints against the licenses of administrators. She has also dealt with various corporate, collections and creditors’ rights issues for health care providers and presented claims against residents under conservatorship and against the estates of deceased residents. Estelle has worked on commercial transactions for nursing facilities and advised clients on related financing, land use and li-censing issues. She has also handled matters dealing with fines and sanctions imposed under Federal and State law. A native of Lewiston, Maine, she is a 1971 Phi Beta Kappa graduate of Bates College. She obtained her law degree in 1982 from the Washington College of Law at American University in Washington, DC. and joined Preti Flaherty in 1984.

Nicole Lavoie, PT, DPT, is a board-certified clinical spe-cialist in geriatric physical therapy and a certified exercise expert for aging adults. Dr. Lavoie has worked with older adults for most of her clinical career. She is the Regional Clinical Director for Genesis Rehab Services, supporting physical, occupational, and speech therapy clinicians in all aspects of clinical practice. She has education and expertise working with individuals with varying levels of cognitive impairment, including people with Alzheimer’s Disease. Nicole has authored courses and has been a national dementia educator for many years. She earned her BS in Physical Therapy from Northeastern University in 1993 and her Doctor of Physical Therapy from Arcadia University in 2013.

Dusty Linn has worked in Long Term Care for 20 years. She has a Master’s in Social Work and is a Licensed Coun-seling Social Worker. She practices as a Consultant and Educator in the state of Arkansas, focusing on social ser-vices, activities and dementia care practices. She presents regularly to Health Care Associations in various states on a variety of topics. Dusty is a Certified Dementia Practi-tioner, an Instructor for the Positive Approach to Brain

has master’s degrees in Ed-ucation and Counseling, is a Doctor of Health Professions Education candidate and is a Licensed Clinical Professional Counselor (LCPC). Ms. McCa-rthy was the Behavioral Health

Consultant at an FQHC prior to joining Healthcentric Advisors. In

2016, she received the Behavioral Health Excellence Award from the

Maine Primary Care Association.

Rita Owsiak, MS, MT(ASCP), CIC, current-ly serves as the Healthcare Associated Infection

Coordinator for the Maine Centers for Disease Control & Prevention (CDC). Ms. Owsiak works with healthcare facilities across the State of Maine to control and prevent outbreaks of infectious disease as well as increase preven-tion against healthcare associated infections. Ms. Owsiak has worked as an Infection Preventionist for over 10 years in a variety of healthcare settings as well as on multi-state healthcare associated infection reduction collaborative ef-forts. Her background includes over 20 years of experience in the Clinical Laboratory, including Microbiology.

Judy Salisbury, Founder and President of Logos Presen-tations, has been training and motivating nationally on various topics, and in a variety of venues, for over 25 years. Volunteering on her local fire department since 2004, this author of six books and HCA conference trainer serves as a firefighter, an EMT-IV, EMS Evaluator, and as the Crisis Care Counselor. Drawing from her experience – EMS; CNA/Med-Tech serving hospice, long-term care, rehab, and assisted living; 10 years as a POA for a loved one in a skilled nursing facility – Judy created LPNequip.org specif-ically for nursing staff serving in assisted living and skilled nursing facilities.

Carla Tanguay, MA, MT-BC, is a board-certified music therapist with over 17 years of experience in clinical prac-tice and healthcare management. She owns Modulations Therapies, a music therapy practice serving Hancock and Penobscot Counties. Carla has worked in hospice, adult day care, and residential care settings, both in music therapy in administrator roles. She balances her passion for music therapy with a real-world understanding about the pressure’s healthcare administrators face. Carla has presented at national conferences and medical schools, and published research in peer-reviewed journals.

Lisa Trundy-Whitten is a Principal in BerryDunn’s Health-care/Not-for-Profit Industry Group with a focus on serving the healthcare industry including senior living organiza-tions, industry associations, and acute care hospitals. Lisa provides audit and consulting services to several organi-zations throughout the continuum of healthcare. Lisa has experience in a variety of aspects of capital transactions, including preparation of prospective financial information and agreed-upon procedures for comfort letters. She is

Change, a Certified Validation Worker, and a Board-Certified Activity Consultant.

Matthew Litz is a Principal in BerryDunn’s Tax Consulting and Compliance Group, serv-ing business and individual tax clients with federal and state tax planning and reporting. His expe-rience includes the identification of federal tax planning opportunities, focusing on tax accounting methods and periods and state and local taxation. Matthew works extensively with senior-living organizations including partnerships, S-corporations and C-corporations. Matthew has over 15 years of public accounting experi-ence, primarily in a Big Four national tax group focusing on tax accounting methods and periods. He is a licensed Certified Public Accountant in Maine and North Carolina and a member of the North Carolina State Bar.

Tarah Loy, M.Ed., CTRS, has been a recreational thera-pist since 2000 and is currently Assistant Professor and Therapeutic Recreation Program Director at Regis College in Weston, MA. Before entering higher education, she held leadership positions in long-term care facilities in New Hampshire and Massachusetts. She holds a Bachelor of Science (Psychology) from Wells College, a Master of Education (Therapeutic Recreation) from Springfield Col-lege, and is pursuing a Doctor of Philosophy (Recreational Therapy) from Clemson University. Tarah belongs to the American Therapeutic Recreation Association (ATRA) and the Gerontological Society of America (GSA). Her research interests include: perceptions of recreational therapy among health care staff, ageism and gender stigma in long-term care, and advancement of the profession in long-term care.

Kris Mastrangelo, OTR/L, LNHA, MBA, is a nationally recognized speaker with more than 24 years of experi-ence in healthcare and a specialty in post-acute care. Kris earned her Occupational Therapist degree from Tufts University and her Master’s in Business Administration from Salem State University. She is licensed Nursing Home Administrator. Her knowledge and expertise give rise to an in-depth perspective into the clinical, financial, and operational components critical for business success. Kris currently owns and operates Harmony Healthcare International (HHI), a premier consulting firm that utilizes a systematic C.A.R.E. platform: Compliance; Audit & Anal-ysis; Reimbursement, Regulatory & Rehabilitation; Educa-tion & Efficiency.

Jennifer McCarthy, MEd, MS, LCPC, is part of the Care Transitions team at Healthcentric Advisors. Jennifer is an innovative educator and quality improvement facilitator. She has been recognized for developing cross-component relationships and was a Subject Matter Expert for the National Council for Behavioral Health/SAMHSA. Jennifer

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actively involved in BerryDunn’s data analytics which provides senior living organizations with opportunities to under-stand benchmarks and drive change to impact profitability. Lisa presents educational ses-sions at the local and regional level as well as internal training. Lisa is a graduate of the University of Southern Maine and is a member of the American Institute of Certified Public Accountants and a Fellow of the Healthcare Financial Management Associa-tion.

Danielle Watford has dedicated her career to the im-provement and sustainability of Maine’s long-term care providers. Currently serving as the Director of Quality Im-provement and Regulatory Affairs for Maine Health Care Association, she has committed to serving as a resource for providers with an expertise in quality improvement, regulatory application and advocacy. She holds a master’s degree in both clinical psychology and industrial organiza-tional psychology and has served as a nursing home and assisted living resource throughout the state. Ms. Watford has sixteen years’ experience in long term care quality with an expertise in QAPI implementation, LTC quality mea-sures, and an overwhelming and somewhat twisted love of data and data reporting strategies. She is LEAN SIX SIGMA green belted and is certified as a Manager of Quality in the category of Organizational Excellence.

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