october 5, 2012 presented by linda salem associate librarian san diego state university special...
TRANSCRIPT
The SDSU Reference Design Project
October 5, 2012 Presented by Linda Salem
Associate Librarian San Diego State University
Special Libraries Association 2012 Fall Seminar Marina Village Conference Center
San Diego, CA
Design Opportunity
PHOTO OF EMPTY SPACE
What is your design question?
What is your design question?
What actions can we take to optimize use of the reference collection?
Original QuestionCollection Centric
What actions can we take to optimize use of the reference collection?
Reconsider your question
Rewrite it – User-Centric
Examples
User-Centric Design Question
User-Centric Question
What do students and faculty need from collections, services and facilities to
improve their learning and research?
Design Opportunity
Original Project: Re-carpet and repaint the reference area in six months.
User-Centric Project: Redesign reference services and the reference area to benefit student learning.
Design Opportunity
PHOTO OF EMPTY SPACE
Librarian Expertise
Apply professional expertise, standards and values to the user-centric design question.
SDSU Librarian Service Values
We believe our service design can improve student learning and faculty research.
We believe SDSU users need strong subject expertise
and strong generalist
knowledge in librarians.
We believe there is a subtext of
instruction each time we help
users.
We believe in helping as many
people as possible while
maintaining high quality service.
We believe in providing custom
help and taking our work where
users are, at study tables in the
library, or out of the library.
We believe in continuous
improvement to create services that
are responsive to users’ needs as class
sizes and modes change.
Service Design
User Access to Reference Librarian Help – FTF@Desk, EREF, Chat, SKYPE, 24/7, SMS
Support by Course – Instruction Sessions & Support PagesGuides to Subject Research Resources & Reference Blog PostsTutorials on Information Literacy TopicsAccessible and Relevant CollectionsHelp from Academic Mentors & Library Interns
Facilities Design
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Relocated ½ of Collection and Added 100 Seats
RELOCATED 1/2 OF COLLECTION
ADDED 100 SEATS
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Flexible Seating and Study Areas….
Collections, Individual Study…
GROUP STUDY TABLES HAVE MOBILE DEVICE READY PRESENTATION SCREENS.PHOTO
Mobile Device Ready
Presentation Screens at
Computer Ready Group Study
Tables
Added Computer Ready
Group Study Tables Near
Librarians
Centrally Located
Reference Help
Added Book Eye and
Copier Scanners
Ongoing needs…
More Student Seating
Academic Mentor Supervisor
To Assess Use of Presentation Screens and Group Study Areas
More Tutorials
