october 2014 - health and social care in northern ireland3).pdf · david bingham welcomed everybody...

Created by Customer Care & Performance

Inside this issue…

Page

Charity Dinner Dance 1-3

Senior Staff Planning

Workshop 4-5

BSO Recognition & Awards

Event 2014 6-11

Flu Vaccination Sessions 12

BSO Armagh - Coffee

Morning 13

EHI Success for ITS 14

NIDSWP - 10th Anniversary 15

BSO Payments - Bake Sale

for Guides Dogs NI 16

O C T O B E R 2 0 1 4O C T O B E R 2 0 1 4

BSO’s First Ever BSO’s First Ever

Charity Dinner Charity Dinner

DanceDance On Tuesday 2 October the BSO held it’s very first Charity Dinner Dance at the Wellington Park Hotel in aid of the NI Hospice.

The night was hosted by Stephen Clements from Citybeat and included entertainment provided by the McGowan Dance Academy.

It was a night filled with plenty of fun for all, with raffle prizes and dancing. The night also raised a fantastic £2,840 for a great cause!

Next year will see us planning another great night and raising more money for charity.


Oh What a Night!!!Oh What a Night!!! The first ever BSO Charity Dinner Dance, in aid of the NI Hospice, was held on Thursday 2nd

October at the Wellington Park Hotel.

Stephen Clements from Citybeat (above, left) was our host for the night, and what wonderful job he

did keeping the guests laughing. David Bingham welcomed everybody and thanked those involved

in organising the event and all of the businesses who very kindly donated raffle prizes. Ellen Hillen,

from NI Hospice, spoke about the work of the Hospice, and how events like this provide valuable

resources to the NI Hospice for those most in need.

To start the night’s entertainment, we had dancers from the McGowan Dance Academy (above,

right) who put on an excellent performance, providing both traditional and modern Irish dancing.

Following a wonderful meal, The Bizz commenced playing with no-one needing any encouragement

to get up and dance the night away.

BSO Charity Dinner DanceBSO Charity Dinner Dance

BSO Business Matters October 2014


The most important thing about the Charity Dinner Dance was that we were able to have a great night

out knowing, at the same time, we were raising money for a very worthwhile charity. We are pleased

to say we have raised £2,840, with just over £1,000 being raised on the night from the raffle alone -

not bad for our first event!!

A great night’s craic and entertainment was had by all - the photos below speak for themselves.

Now the planning starts for next year’s dinner dance- a Friday night this time in October 2015. Details

will follow soon, so there should be no excuse as you can start saving now and you don’t need to book

the next day off work.

BSO Business Matters OCTOBER 2014



Senior Staff Planning Workshop 2014 Senior Staff Planning Workshop 2014

The annual Senior Staff Planning Workshop took place this year in Mossley Mill, Newtownabbey. The

Workshop was attended by senior managers from across the organisation and was facilitated by Dr Adrian

Gundy (pictured below left), a consultant from the Centre for Competitiveness (CforC). CforC is a not-for-

profit organisation, dedicated to improving the competitiveness of Northern Ireland at both the regional

level and the level of organisations in the private, public and voluntary sectors. BSO is a member of the

CforC network.

The day began with presentations from three key speakers. Glenn Houston (bottom right), Chief

Executive of the Regulation, Quality and Improvement Authority (RQIA) commenced with an insightful

overview of the Health and Social Care environment from the point of view of a BSO customer. The

second speaker was a representative from another customer-facing public sector organisation, Alec

McQuillan (top right), Acting Director of Customer Service Delivery, NI Water. Alec described the

transformation journey of NI Water, particularly the improvements made since the ‘perfect storm’ freeze/

thaw conditions of Christmas 2010. The third speaker was Peter Toogood (bottom left), who outlined the

view from the DHSSPS, particularly with regard to the financial challenges ahead.

Dr Gundy facilitated the remainder of the day to assist senior staff in reviewing the BSO Corporate

Objectives and Values and pave the way forward for the development of a revised Corporate Strategy for

2015-18, which was summarised by Karen Bailey at the end of the session. Staff also began work on

agreeing key actions to inform the draft BSO Annual Business Plan 2015-16. Further guidance on this will

be issued shortly from Customer Care and Performance.

(left): Dr Adrian Gundy

(left): Peter Toogood

(right): Alec McQuillan

(right): Glenn Houston



Senior Staff Planning Workshop 2014 Senior Staff Planning Workshop 2014

(right): Karen Bailey

(left): David Bingham



The Third Annual BSO Recognition & The Third Annual BSO Recognition &

Awards EventAwards Event

On Thursday 25th September 2014, BSO held it’s

third annual Recognition Awards event. The event

was held in the MAC, Belfast, and included the

celebration of academic achievement and

recognition of staff members with 40 years service.

Attendees also enjoyed a two course lunch as part

of the event.

Nominations were requested in the categories of:

Improving Customer Service Award

Innovation Award

Team Award

A total of 17 nominations were received for the Awards and 9 were chosen to present to a panel of judges.

The panel members were Patricia Nicholl, Chief Executive of NIGALA and Robin McClelland, Non-Executive

Board Member of BSO.

The winners of the awards were announced by the Chairman, Mr. Alex Coleman, who also announced the

winner of the Outstanding Leadership Award and the 2014 Chairman’s Award for Excellence.

The Chairman, Mr. Alex Coleman,

welcoming attendees to the Event.

Winners of the AwardsWinners of the Awards

Improving Customer Service Award -

Anne Finn

In February 2014 Anne became the only

accredited Co-Leader and Assessor of potential

facilitators for the Advanced Communication Skills

program in Northern Ireland. This program is

designed to increase awareness of the

complexities of communicating within a challenging

environment and has led to an increase in the

Service Level Agreement business, as well as the

potential for Other Fee Earnings to be achieved.

Anne Finn collecting her award from the Chairman.



Innovation Award

The Knowledge Exchange considers all HSC staff, wider

organisations, departments and individuals delivering health

and social care across Northern Ireland as its customers. The

website provides a knowledge repository to help staff grow,

develop and share knowledge. It provides space (online, in

phone and in person) for staff to meet, discuss, debate and

tackle emerging and current trends in health and social care.

Members of the Knowledge Exchange team

collect their award.

Team Award

During the challenging times following the

implementation of the new Finance,

Procurement and Logistics (FPL) system,

all PaLS staff demonstrated considerable

commitment to minimising the impact on

customers and contributing to a resolution

of the problems being encountered, often

in very challenging circumstances. The

result of their efforts enabled a continued

supply of goods and services to all HSC

organisations in Northern Ireland.

Representatives from the Procurement & Logistics Service.

Chairman’s Award for Excellence

Once again, due to the outstanding nature of the

applications, an additional award has been included – the

BSO Chairman’s Award for Excellence. This award is

chosen from the nominations submitted within the 3

categories. This year this award recognises Eamon

Doherty (ITS), who has consistently played a lead role in

integrating new technology and innovative solutions within

the BSO. The recipient of this year’s award has used their

extensive knowledge, experience and skills within their

profession to develop creative resources which are

supporting innovation throughout the region. Eamon Doherty.







Outstanding Leadership Award

BSO has faced many changes and challenges

throughout 2014 and we are grateful to all of our staff

for their patience and hard work throughout this time of

transition. In fact, there have been many examples of

successes and achievement within BSO during this

time. Exceptional Leadership has steered the BSO

though the initial challenges the changes brought and

one person in particular has stood out in this area. Greg

McCloskey collected an award in Recognition of his

Outstanding Leadership for his work within Shared

Services in the BSO.

Greg McCloskey receiving his award.

The Chairman also took the opportunity to

extend our warmest congratulations to a

member of staff within Health and Social Care

who has been honoured for her work in health

care in the Queen’s Birthday Honours by

being awarded the honour of Commander of

the Most Excellent Order of the British Empire.

Congratulations to Dr Glynis Henry, CBE, for

showing exceptional leadership in the nursing

profession, particularly in very difficult

circumstances, while working tirelessly to

promote, support and develop the profession,

protecting and safeguarding standards of care

leading to improved quality of patient care in

Northern Ireland. Dr Glynis Henry, CBE, and the Chairman, Mr Alex Coleman.





Academic Achievers in 2013Academic Achievers in 2013--14 14

Majella Doran achieved a Master of Science in

Nursing

Heather Douglas achieved CIPS Level 6

Qualification

Bill Harvey achieved a Post-Graduate

Certificate in Health and Social Care

Joy Hollywood achieved a Master of Science in

Human Resource Management

Stephen Kearney achieved a Master of Science

in Health Informatics

Sharon Maginn achieved a European Certificate

in Essential Palliative Care





Academic Achievers in 2013Academic Achievers in 2013--14 14

Cheryl Matthews achieved CIPS Level 6

Qualification

Brian McLaughlin achieved a Post-Graduate

Certificate in IT Service Management

Stephen Murphy achieved a Certificate in

Contract Management

Siobhan Rice achieved a Master of Science in

Human Resource Management

Zöe Vennard achieved a Master of Public

Administration

Andrew Torrens achieved a Post-Graduate

Diploma in Health Informatics



Those who achieved an academic qualification but were unable to attend the

event were:

David Cairnduff, Post-Graduate Diploma in Human Resource Management

Rea Doherty, Post-Graduate Certificate in Diabetes

David Hamill, Post-Graduate Certificate in Health and Social Care Management

Denise Hill, Accredited Counter Fraud Technician

Simon Jamison, Post-Graduate Diploma in Health Informatics

Amanda Mehaffy, BSC Hons Health and Social Care Policy

Jane Ross, CIPS Level 6 Qualification

Staff with 40 Years Service in Health & Social Care Staff with 40 Years Service in Health & Social Care

Panel members, Patricia Nicholl and Robin

McClelland, acknowledged the great enthusiasm

the finalists showed in their presentations to the

panel.



The Chairman also thanked members of staff who

have over 40 years continuous service. William

Kenneth Craig attended the Recognition Event to

receive a special thanks from the Chairman.

Michael Muldoon also has over 40 years continuous

service, but was unfortunately unable

to attend the event.

William Kenneth Craig



Wednesday 5th No-vember

10.00am - 11.30am Cloughreagh House, Cloughreagh Park, Bessbrook, Newry

Monday 3rd November 9.30am -4pm UHD Home 3 OHD

Thursday 6th November

2.30pm -4pm UHD Home 3 OHD

Monday 10th November

9.30am -12 noon UHD Home 3 OHD

Tuesday 11th November

10-4pm Bangor Bayview Resource Centre

Thursday 13th November

9.30- 4pm UHD Home 3 OHD

Thursday 6th Nov 9.30 am – 4.00 pm

Day Procedure Unit Tyrone

County Hospital


BSO Armagh - MacMillan Coffee

Morning, 30 September 2014

BSO Armagh held a coffee morning at Pinewood Villa in aid of MacMillan Cancer Care. The team

raised a total of £302 and the event was enjoyed by all. Well done to all involved!!




The next meeting of the BSO Board will take place

on

Thursday 27 November at 2.00PM in Malone House.

If you would like any further information or details of the

agenda, please contact Amanda Mills in the Chief

Executive’s Office:

Tel: (028) 9536 3863

Email: [email protected]

Next Board MeetingNext Board Meeting

ehi Awards 2014ehi Awards 2014

The core ITS Electronic Care Record Implementation Team in BSO won

the ehealth INSIDER (EHI)2014 award for best use of IT to support

integrated healthcare services. They form part of a wider HSC project,

that includes clinicians, EHealth HSCB, PHA and HSC Trusts, that has

successfully introduced the Electronic Care Record in Northern Ireland.

This category is designed to reward outstanding informatics work which enables information to be

shared safely, legally and ethically across boundaries within healthcare organisations and between

agencies providing patient care.



The Tenth Anniversary of the Northern Ireland The Tenth Anniversary of the Northern Ireland

Degree in Social Work PartnershipDegree in Social Work Partnership On 26th September an event was held to celebrate the 10th Anniversary of the Northern Ireland Degree in

Social Work Partnership. This Body was established in 2004 to ensure consistency in the delivery of the

newly introduced Honours Degree in Social Work. The event was attended by members of the original

body, as well as by more recent and current members of the Partnership.

Christine Smyth, Deputy Chief Social Services Officer, paid tribute to everyone who had participated in

the work of the Partnership during the last 10 years. She noted that the arrangements in place in

Northern Ireland for the Degree in Social Work are unique in the UK and contribute to the highest

standards of academic teaching and practice learning.

Members of the original Regional Body and more recent and current members of the Degree in Social Work Partnership.

Jackie Creighan, SAA, Evelyn

Magee, Professional Officer,

John Doherty, Chair.

Maureen Devlin (SHSCT), Trish Rockett

(BMC), Maureen Browne (NHSCT) and,

just out of shot, Barbara Gillen (NHSCT)


BSO Payments Bake Sale for Guide BSO Payments Bake Sale for Guide Dogs NIDogs NI

The BSO Payments team in Ballymena held a

bake sale on 8th October, and Rebecca

Harper from Guide Dogs NI and her dog Zeta

came down to visit. Zeta was a 16 month old

pup who has been through one-third of her

training (although she was still chancing her

paw at the bun snatching). The morning was

a success and the team raised around

£300.00.


Kate Gillespie, Catherine Gall and Charlotte Caldwell.

Rebecca Harper, Guide Dogs NI, and Zeta.

october 2014 - health and social care in northern ireland3).pdf · david bingham welcomed everybody...

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