oct 9 10 the new market connection

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October 9 & 10, 2013 The New Market Connection- Combining Marketing and Human Resources to Supercharge Your Business Performance

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Page 1: Oct 9   10 the new market connection

October 9 & 10, 2013

The New Market Connection- Combining Marketing and

Human Resources to Supercharge Your Business

Performance

Page 2: Oct 9   10 the new market connection

Oct. 9 & 10, 20138:30am- 4pm

Reinventing the Customer Experience From the Inside Out

Page 3: Oct 9   10 the new market connection

Customer experience is becoming more than just a topic confined to the marketing department- it

spans the functional areas of human resources, finance, operation and technology. It is a new playing field in which services and products

become commoditized overnight- leaving the customer experience as one of the sole

differentiators in performance.

Page 4: Oct 9   10 the new market connection

Who should attend:

CMO, VP Marketing, Communications, CHRO, VP HR,

OD, CFO, COO, VP Operations, VP Finance, key group managers,

heads of customer service

Page 5: Oct 9   10 the new market connection

Wednesday, October 9Webster University (Irvine)

Thursday, October 10Employers Group

(El Segundo)

Page 6: Oct 9   10 the new market connection

Both sessions:8:30am – 9:00am Registration &

Continental Breakfast9:00am – 4pm Program (includes lunch)

*Team, multiple attendee and corporate preferred rates available-

please email [email protected] for assistance.

Page 7: Oct 9   10 the new market connection

Non-ENP Members – $225 (early rate through Oct. 1st, $325 starting Oct. 2nd)

ENP Annual Members – $175

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