nybf 2014 - designing the next generation onboarding

Designing the Next Generation of

Onboarding

New York Business Forum, NYC, 4 March 2014 Geert Matthys, Global Head of Client Care Solutions, Deutsche Bank Graham Warner, Global Head of Online, Mobile & Desktop Client Access, Deutsche Bank Matteo Monaco, Head of Corporate Sales, North America, SWIFT

Agenda

Questions

- What is the ideal solution?

- Not every company or person is the same

- What problems should be addressed?

Designing the Next Generation of On-boarding

Setting the scene

Corporate Market – North America

SWIFT for Corporates

Payments

Cash Management

Foreign Exchange

Multi Asset Class Matching

Trade Finance

Supply Chain Finance

Regulatory Reporting

eStatements

eBAM

Reference Data

Global Industry Standards

Implementation Guidelines

Fast Onboarding

SEPA

Dodd-Frank / EMIR

Personal PKI Certificates

User Entitlements

Traceability

Single Sign-on

Payment Assurance

Faster Payments

Pre-shipment Finance

Post-shipment Finance

A/R Reconciliation

3

SWIFT’s Training & Consulting Services

Trouble-free payments and regulatory compliance

Identity and mandate management

Certainty and efficiency in the supply

chain

Secure business connectivity

Corporate Adoption - Executive summary – 2013

New corporate groups in 2013 173 (20% vs. 2012)

20%

10% 70%

Americas

Asia Pacific

EMEA

Traffic (FIN 31% FileAct 41% Q4 2013 vs. Q4 2012)

Bank adoption

908 banking groups

offering corporate connectivity

46 banking groups certified

573 banks (BIC8)

117 countries

Corporate Group adoption (BIC8)

3SKey: 36 banking groups

BPO: 55 banking groups

31%

FORTUNE Global 500

On SWIFT

4

1200+ Corporate

groups connected

Setting the scene

Customer experience is

key Simplistic

Fast More service

oriented

Low Risk Automation

5

Identifier Deutsche Bank

IMPORTANT NOTES WHEN

WORKING WITH SCREENSHOW'S

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WORKING WITH CHARTS: BEST PRACTICE

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DISCLAIMER

A disclaimer is not usually required for screenshows. However, it may

be required depending on the presentation's contents/use. Users

should consult Legal/Compliance as required.

SWIFT Business Forum New York

March 2014

Identifier Deutsche Bank

IMPORTANT NOTES WHEN

WORKING WITH SCREENSHOW'S

SAVE AS .PPTX ONLY

PRINTING INSTRUCTIONS

In order to print correctly, ensure the following print settings are used:

— Color/grayscale: Color (regardless of printing in b/w)

— Scale to fit paper: ON

— Print hidden slides: OFF

WORKING WITH CHARTS: BEST PRACTICE

Charts should use MS Graph. Note there are still printing issues

when trying to print in greyscale. The best way to work with charts is:

— Copy MS graph objects off the edge of the slide

— Open charts by right-clicking on the MS Graph object and select:

Chart Object > Open

— Make required edits

— Copy the MS Graph object and paste as a picture :

Home > Clipboard > Paste > Paste Special > Picture

(Enhanced metafile)

— Position the chart on the slide and ungroup (Ctrl + Shift + G).

This enables printing in greyscale

DISCLAIMER

A disclaimer is not usually required for screenshows. However, it may

be required depending on the presentation's contents/use. Users

should consult Legal/Compliance as required.

Designing the Next Generation of Onboarding

Identifier

Deutsche Bank Graham Warner & Geert Matthys

SWIFT Business Forum 2014, New York

3/5/2014 2010 DB Blue template

8

What Problems should be

addressed?

Identifier



• Which Legal Documentation?

• Which Corporate Documentation requirements?

• How to open / close accounts, enable account products?

• How to manage mandates?

• What is the process, who must do what and when?

• How do we enable people to get access to our accounts?

• What are the risks associated with wet signatures?

• Are electronic signatures acceptable?

• How long does it take?

• What is the cost?

• Who can do what with my accounts?

• If there is an issue where should I go?

• What is happening with my problems?

What problems are we trying to solve?

9

Identifier


SWIFT Business Forum 2014, New York 10

Implementation, maintenance and

service should not be so costly and

it must be quick!!

Cost & Time

Identifier



We need to know who can do what

with our accounts!!

Risk of Fraud

Identifier



It must be easy & quick to get service!!

Too difficult

Identifier




13

Not every Company or Person is

the same

Identifier



It must be very easy to do it ourselves or we should get

personalized help

Identifier




15

It should all be electronic

Identifier




16

It should all be standardized

Identifier




17

Corporate

We should be at the center

Identifier




18

SWIFT

SWIFT should be at the center

Identifier




19

SWIFT

SWIFT should be at the center

Identifier




20

Bank

The Bank should be at the center

Identifier




21

What is the Ideal Solution?

Identifier




22

It needs to cover all the services to get

an account that works

Identifier



End to End Transaction Banking Service & Inquiry Management

Product

Presentation

Business Set

Up

Documents &

Contracts

Manage

Accounts

Manage

Products

Manage Users

& Permissions

Client Adoption

Product

Implementation

What does it mean?

Identifier




24

It needs to be modular to adapt to

different environments & preferences

The building blocks must fit together

Identifier




25

Key Building Blocks

Identifier




26

Assembled according to

Self

Service

Bank

Proprietary

Non Self

Service

Bank

Agnostic

Manage Accounts Manage Products

Manage Users

Problem Resolution

Effectiveness

Company’s

Preferences

Interoperable

nybf 2014 - designing the next generation onboarding

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