NURUL SYAZANA BINTI MD ISA226288LECTURER:PROF.MADYA.DR. NURHAZANI BT MOHD SHARIFF

The role of the incentives AND REWARDS in enhancing

employee performance

GHZP 4033 HUMAN RESOURCE MANAGEMENT IN TOURISM AND HOSPITALITY

OUTLINE

INTRODUCTION

DEFINITION

IMPORTANCE OF INCENTIVES

TYPES OF INCENTIVES

CONCLUSION

INTRODUCTION

Incentives is considered one of the most important

factor that can encourage workers to put their

good effort on task and work more efficiently.

In tourism and hospitality industry, it is necessary

for organization to provide incentives in order to

motivate their workers.

Can help to increase job satisfaction.

DEFINITION

Incentive : External temptation and

encouraging factors that lead the individuals

to work harder; they are given due to

individual’s excellent performance since the

worker work harder and produce more

effectively when he feels satisfied in the

institution. (Palmers, 2012)

IMPORTANCE OF INCENTIVES

Looking for qualified employees who able to

efficiently achieve institution goals because

it’s the major role in employee productivity.

Need for the employee to be recognized and

appreciated for their effort.

Help employee to overcome a lot of their

obstacle at work

TYPES OF INCENTIVES

TYPES

Based on

purpose

positive

negative

Based on types

Concrete

moral

TYPES OF INCENTIVES

Based on purpose

positiveSatisfying

need : gives bonuses

negative

Threatening them of

depriving them of some privileges :

delaying promotion

TYPES OF INCENTIVES

Based on types

concrete

Basic needs

Security and stability at work

Training session

moral

Appreciation speech

Honors and medals

Honors board

CONCLUSION

Incentives is the important things that an motivate

employee to work more harder not only in achieving

firms objectives, also can make employee satisfied with

their work and fulfill their self actualization as been

stated in Maslow’s Hierarchy of needs.

With incentives, employer also can measure the

performance of their employee and who is the best one

that should be considered to be given attention for their

good performance.

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