NURUL SYAZANA BINTI MD ISA226288LECTURER:PROF.MADYA.DR. NURHAZANI BT MOHD SHARIFF
The role of the incentives AND REWARDS in enhancing
employee performance
GHZP 4033 HUMAN RESOURCE MANAGEMENT IN TOURISM AND HOSPITALITY
OUTLINE
INTRODUCTION
DEFINITION
IMPORTANCE OF INCENTIVES
TYPES OF INCENTIVES
CONCLUSION
INTRODUCTION
Incentives is considered one of the most important
factor that can encourage workers to put their
good effort on task and work more efficiently.
In tourism and hospitality industry, it is necessary
for organization to provide incentives in order to
motivate their workers.
Can help to increase job satisfaction.
DEFINITION
Incentive : External temptation and
encouraging factors that lead the individuals
to work harder; they are given due to
individual’s excellent performance since the
worker work harder and produce more
effectively when he feels satisfied in the
institution. (Palmers, 2012)
IMPORTANCE OF INCENTIVES
Looking for qualified employees who able to
efficiently achieve institution goals because
it’s the major role in employee productivity.
Need for the employee to be recognized and
appreciated for their effort.
Help employee to overcome a lot of their
obstacle at work
TYPES OF INCENTIVES
TYPES
Based on
purpose
positive
negative
Based on types
Concrete
moral
TYPES OF INCENTIVES
Based on purpose
positiveSatisfying
need : gives bonuses
negative
Threatening them of
depriving them of some privileges :
delaying promotion
TYPES OF INCENTIVES
Based on types
concrete
Basic needs
Security and stability at work
Training session
moral
Appreciation speech
Honors and medals
Honors board
CONCLUSION
Incentives is the important things that an motivate
employee to work more harder not only in achieving
firms objectives, also can make employee satisfied with
their work and fulfill their self actualization as been
stated in Maslow’s Hierarchy of needs.
With incentives, employer also can measure the
performance of their employee and who is the best one
that should be considered to be given attention for their
good performance.
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