The Henderson Repository is a free resource of the HonorSociety of Nursing, Sigma Theta Tau International. It isdedicated to the dissemination of nursing research, research-related, and evidence-based nursing materials. Take credit for allyour work, not just books and journal articles. To learn more,visit www.nursingrepository.org

Item type Presentation

Format Text-based Document

Title Nursing Education Drives Employee Engagement toImprove Organizational Outcomes

Authors Buckley, Karen; McNamee, Mary Anne

Downloaded 24-Jun-2018 13:55:46

Link to item http://hdl.handle.net/10755/622673

http://hdl.handle.net/10755/622673

Nursing Education Drives Employee Engagement To Improve Organizational

Outcomes

1

Conflict of Interest Disclosure

Karen Buckley, MSN, RN-BC, PCCNMary Anne McNamee, MA, RN-BC

The authors have no actual or potential conflict of interest in relation to this presentation.

9/20/2017 2

Learning Outcomes

The learner will be able to: Identify metrics that track and trend employee

engagement, professional empowerment, and organizational quality.

Describe three hospital-based staff development strategies that engage employees and result in enhanced organizational outcomes.

9/20/2017 3

North Shore University Hospital (NSUH)Manhasset, New York

Quaternary facility of Northwell Health

6 service lines 864 certified beds 1,950 RNs/500 ancillary

support staff employed 82% direct care RNs BSN

prepared 100% leadership RNs

BSN prepared Awaiting Magnet site

visit

9/20/2017 4

9/20/2017 5

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiSkdrCi-fVAhVJ7YMKHa5vDfYQjRwIBw&url=http://www.yourlaptoplife.com/category/uncategorized/&psig=AFQjCNEWP4IwAqc0LFcG0644-J48idgpjA&ust=1503362343254367

NSUH NDNQI RN Satisfaction Survey 2016

9/20/2017 6

Chart1

2.862.69

3.223.08

4.594.35

4.593.84

4.924.44

5.045.15

3.773.78

4.84.43

NSUH

Magnet

Sheet1

NSUHMagnetSeries 3

Staff/Resource2.862.692

Quality of Care3.223.082

Autonomy4.594.353

Nsg Adm4.593.845

Prof Dev Opportu4.924.44

RN-RN Interaction5.045.15

Interprof Relation3.773.78

Prof Dev Access4.84.43

Driving Engagement through EmpowermentPress Ganey NSUH Employee Engagement Survey Results

201240th %ile

201450th %ile

201672nd %ile

201238th %ile

201467th %ile

201672nd %ile

PCS

Enga

gem

ent

Nat

iona

l Hea

lthca

re C

ompa

rison

RN E

ngag

emen

tN

atio

nal N

ursi

ng C

ompa

rison

9/20/2017 7

CAUTI

50%

70% (ICU)67% (Non-ICU)

91%

39%

Chart1

256

170

56

32

22

HAPU

HAPU

256

Sheet1

HAPUSeries 2Series 3

20122562.42

20131704.42

2014561.83

2015322.85

201622

To resize chart data range, drag lower right corner of range.

Chart1

565

430

305

318

284

Inpatient Falls

Sheet1

Inpatient FallsSeries 2Series 3

20125652.42

20134304.42

20143051.83

20153182.85

2016284

To resize chart data range, drag lower right corner of range.

Chart1

6975

5682

4244

3120

2120

ICU

Non-ICU

Sheet1

ICUNon-ICUSeries 3

201269752

201356822

201442443

201531205

20162120

To resize chart data range, drag lower right corner of range.

Chart1

18

12

8

15

11

Inpt Falls w/ Injury

Falls w/ Injury

Sheet1

Inpt Falls w/ InjurySeries 2Series 3

2012182.42

2013124.42

201481.83

2015152.85

201611

To resize chart data range, drag lower right corner of range.

9/20/2017 9

https://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0ahUKEwiJs-e08ObVAhVC_4MKHczDBAAQjRwIBw&url=https://www.eventbrite.com/e/recipes-for-success-a-downtown-market-food-business-seminar-tickets-30272333364&psig=AFQjCNFo7lfXrKN2P96GJK-e2fmf7BYSTQ&ust=1503354993334899

Promoting Specialty Certification

Multi-modal approach to certification preparation across service lines

Strategic assessment of eligibility by unit educators

Focus on cohort-style learning to foster peer support and mentorship

Utilization of no pass, no pay strategy with ANCC Success Pays program

Focus on Recognition

9/20/2017 10

2016NSUH Goal 48%

53%

Chart1

0.26

0.28

0.36

0.45

0.53

0.32

Leadership RNs

Sheet1

Leadership RNs

201226%

201328%

201436%

201545%

201653%

Magnet Mean32%

Supporting Clinical Advancement of Staff(Clinical Ladder Program for RNs and Patient Care Associates)

Promotes learning culture by facilitating continuing education opportunities

Supports performance improvement and research activities

Encourages staff to align unit projects with strategic initiatives

Engages in recognition of staff accomplishments

9/20/2017 11

Developing a Champion Model

9/20/2017 12

56% patient care staff engaged in a champion group (10 champion groups)

Nurse Educators facilitate: Diabetes Skin CAUTI Hourly Rounding PCA Quality

Recipe for Champion Engagement Success

Maintaining a regularly scheduled meeting agenda Promoting a learning culture Educate the experts Utilizing data/dashboard to assess progress toward goals Focusing on evidence-based practice protocols Encouraging peer-to-peer support Supporting activities that promote accountability Listening and responding to champion feedback Embracing innovative ideas Sustaining positive changes

9/20/2017 13

9/20/2017 14

References

1. Harrison, M. (2014). Reducing barriers to nursing certification: an analysis of perceptions and impact of PNCBs no pass, no pay program. Journal of Pediatric Nursing, 29, 212-219.

2. Rees, S., Glynn, M., Moore, R., Rankin, R., & Stevens, L. (2014). Supporting nurse manager certification. The Journal of Nursing Administration, 44, 368-371.

3. Schaufeli, W.B. (2013). What is engagement? In C. Truss, K. Alfes, R. Delbridge, A. Shantz, & E. Soane (Eds.), Employee engagement theory and practice. London: Routledge.

4. Ulrich, D. (1997). Human resource champions. Boston: MA: Harvard School of Business.

9/20/2017 15

Nursing Education Drives Employee Engagement To Improve Organizational OutcomesConflict of Interest DisclosureLearning OutcomesSlide Number 4Slide Number 5NSUH NDNQI RN Satisfaction Survey 2016Driving Engagement through EmpowermentPress Ganey NSUH Employee Engagement Survey ResultsSlide Number 8Slide Number 9Promoting Specialty CertificationSupporting Clinical Advancement of Staff(Clinical Ladder Program for RNs and Patient Care Associates)Developing a Champion ModelRecipe for Champion Engagement SuccessSlide Number 14References