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NTV User GuideHow to book Italo in Euronet?

Key concepts - 1

NTV trains, Italo, are available from the ERP Inventory in all modes of Euronet

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Italo trains are easily recognisable in Euronet Italo train type is "NTV" You can find it in the "train type" column and in the "solution details" pop-up In the below example, EAV defines Trenitalia's Frecciarossa train

Key concepts - 2

The "Solution Details" pop-up is useful to check the seat availability Click on the train to get this pop-up box Maximum availability is 15 seats in "Prima" and 30 seats in "Smart" ambiences Trains will no longer display if there is not more availability AP corresponds to Prima and BP corresponds to Smart

Key concepts - 3

Individual seat assignment ID/Passport control can take place on-board Each traveller must have his own individual ticket You have to assign one traveller to each selected fare You cannot use the "Lead Name Only" possibility

Ticketing

Italo tickets are available as Print @ Home ONLY At time of printing (buttons “Q-Print” or “Print Now”), the following pop-up box displays

Pay extra attention when you enter the email address as it will be only asked once, this is the email address to which the Italo P@H ticket will be sent

Only ONE email address can be entered, even if there are several travellers in the booking

Traveller will receive the NTV tickets in a separate email, within 2 working days from booking date. This/these tickets will be the only document valid for travel

Important: please note that, for technical reasons, the ticketing option to be selected in Euronet when booking NTV tickets is "E2 Paper". No paper ticket will print, but as usual, a Booking Summary / Proforma invoice will print.

Ticketing

If the booking contains a NTV ticket and another P@H product After confirming the products, when clicking on “Q for Print”/”Print Now”:

The generic “P@H pop-up box” will display You can either enter traveller’s email address, or your email address (then don’t forget to send the

email to you traveller) The email address entered in this pop-up box will be used to send the Italo P@H ticket

As usual, the email received from rea.pah.from@raileurope.com will not be a valid for travel

The Italo P@H ticket will be sent in a separate email, within 2 working days from the booking date. This/these tickets will be the only document valid for travel

Travel Documentation

The Italo P@H ticket is the ONLY document valid for travel

The pro-forma invoice/booking summary is not valid for travel

The email received from rea.pah.from@raileurope.com (in case of several P@H tickets booked together) is not valid for travel either

is sent within 2 working days from the booking date

contains The PNR Reference Departure and arrival stations Dates and hours Placement information

Note that placement information on the Italo ticket can differ from the information in Euronet. The information on the Italo final email is the only one to be considered.

Travel Documentation

Italo P@H ticket, valid for travel, will be sent by email within 48hours

It contains: PNR reference Departure & Arrival stations Travel date and hours Placement information

Note that the placement information

can differ from the information in Euronet

Only consider the information

on the Italo final email.

In Euronet : Bookings on « Hold » for more

than 48 hours will be automatically cancelled

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