nsw km forum june 2007
DESCRIPTION
TRANSCRIPT
IT’S NOT WHAT I EXPECTED
KNOWLEDGE MANAGEMENT& CHANGE
Matt Moore
Tonight’s Entertainment
• What has KM got to do with change?• Interlude 1• Explaining change• Interlude 2• Specific issues• Interlude 3• Wrap Up
Who the hell are you?
My definition of KM
“People communicating with each other about what they do so they
can do it better”
Who
What
How
Where
When
Why
Interlude 1: Reflections on change
1. Think back to an example of change (use emotion).
2. Note down:• What did you expect would happen?• What actually happened?• How do you account for the difference (if
any)?
3. Repeat for 2 more examples.
One model of change
Another point of view
Perfect Change? Haitt & ADKAR
Awareness
Desire
Knowledge
Ability
Reinforcement
Neuro Change? Rock & Schwartz
Change is pain
Behaviourism doesn’t work
Humanism is overrated
Focus is power
Leading Change? John Kotter
Establish a sense of urgency
Form a powerful guiding coalition
Create a vision
Communicate the vision
Empower others to act on the vision
Plan for and create short-term wins
Consolidate improvements and produce still more change
Institutionalize new approaches
Complex Change? Patricia Shaw
Unintended outcomes & opportunism
Reason vs. emotion
Influence & interaction
Change as script vs. change as improvisation
Paradox of control
Interlude 2: Discussing experiences
1. Form groups of 3-42. Share your experience of change
• What do they have in common?• What was done well?• What could have been improved & how?
3. Report back headlines to the other groups
Communications
Incentives
Measurement
Skills required
Interlude 3: Rounding things up
1. Final discussions2. What have we learnt?3. Each group to respond with 3 key
lessons from the evening.
THANK YOU!