nss as a quality enhancement tool university of strathclyde a case study rowena kochanowska and anna...
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NSS as a Quality Enhancement Tool
University of StrathclydeA case study
Rowena Kochanowska and Anna Highmore
NSS as a Quality Enhancement Tool
•NSS is one element of our Strategy for Obtaining and Responding to Student Views. The others are:
– First Year Experience Survey– Pyramid Discussions– PTES– PRES– i-Grad– [email protected]
NSS as a Quality Enhancement Tool
All survey results are looked at together with the aim of identifying:
themes recurrent across different years and cohortsissues particular to individual groups
Project underway to review management of student surveys
work in progress
NSS as a Quality Enhancement Tool
Reporting
• Key findings for the NSS are reported - together with othersurvey results - to Senior Officers, Education StrategyCommittee, Senate and Court
• Results (including comments) for the NSS are analysedcentrally and disaggregated to Faculty and Department level and circulated together with results from other surveys toFaculty Officers and Deans for wider distribution
Results are distributed to relevant professional services
Results also made available to Students’ Association
NSS as a Quality Enhancement Tool
Report structure and content
Introduction
Summary of surveys included in report
Results
Key themes and points for consideration
NSS as a Quality Enhancement Tool
At Faculty Level:
Survey results are reviewed by:
- Dean- Faculty Academic Committee - Faculty Resources & Planning Committee- Other Committees as appropriate
NSS as a Quality Enhancement Tool
Actions at Institutional Level
Data Informs Strategic Approach
2008 – Deputy Principal wrote to best and worst performing Departments in NSS
2009 - Data from the surveys informed meetings between the Principal and all HoDs/Deans
NSS as a Quality Enhancement Tool
Initiatives developed in response to findings so far include:
At University Level
- 12 Principles of Assessment- New Policy and Procedures for Assessment and
Feedback- Feedback is a Dialogue- Ongoing work on Academic Counselling and
Personal Development Planning
NSS as a Quality Enhancement Tool
Various according to Faculty, includes:
• Assessment and Feedback contracts
• Feedback Coordinators
NSS as a Quality Enhancement Tool
At Departmental Level
Various according to Department, includes for example:
– Setting up of sub-groups of Learning and Teaching Committees to consider the implications for practice and introduce changes
– Issuing students with a schedule of feedback dates for each assignment
– A pilot scheme with fourth year students to provide formal feedback sessions for compulsory modules.
NSS as a Quality Enhancement Tool
Future developments
Linking survey activity and student feedback
obtained at departmental level to the wider
institutional survey programme