Now or Never

GIP Current State (1.7. – 31.12.2013)

Intro

In this document you‘ll find current state of Global Internship Programme of AIESEC in the Czech Republic from 1.7. till 31.12.2013. You‘ll find plan fulfillments of each LC, % of growth compering last year, quality index + customer feedback comments and other interesting data. Enjoy,

Your MC NoN

GIPo - Plan fulfillment

Q3 + Q4

Plan fulfillment

RA MA RE PL RE % PL RE % PL RE %

Brno 10 18 180% 9 9 100% 8 11 138% CZU Praha 5 11 220% 8 2 25% 6 2 33%

Hradec 13 4 31% 6 0 0% 7 1 14% Karvina 3 2 67% 1 2 200% 0 1 -

Olomouc 5 4 80% 6 3 50% 5 3 60% Ostrava 17 4 24% 13 2 15% 13 2 15%

Plzen 19 3 16% 0 1 - 1 2 200% Praha 72 28 39% 39 21 54% 37 23 62%

České budějovice 5 3 60% 6 4 67% 5 4 80%

Zlin 2 6 300% 9 6 67% 10 4 40% Total 151 82 55% 97 51 52% 92 55 60%

GIPo - % Growth

RA Grow:

MA Grow:

RE Grow:

2012 2013 2012 2013 2012 2013 Brno 5 18 260% 5 9 80% 9 11 22% CZU 4 11 175% 4 2 -50% 5 2 -60% HK 5 4 -20% 0 0 0% 0 1 -

Karviná 5 2 -60% 2 2 0% 1 1 0% Olomouc 3 4 33% 4 3 -25% 5 3 -40% Ostrava 5 4 -20% 3 2 -33% 4 2 -50%

Plzeň 6 3 -50% 2 1 -50% 3 2 -33% Praha 31 28 -10% 22 22 0% 22 23 5%

ČB 0 3 - 0 3 - 0 4 - Zlin 6 6 0% 4 6 50% 3 4 33%

Total 70 83 19% 46 50 9% 55 55 0%

GIPo – Matching rate

GIP - Matched ppl / Raised ppl

LC Ra Ma % 2012

RN 50 20 40% 65%

CZU 18 5 28% 46%

KV 4 2 50% 25%

OL 17 9 53% 90%

OVA 14 5 37% 53%

PL + HK 18 5 28% 40%

PA 98 40 41% 57%

ZL 14 8 57% 63%

Total 234 97 41,5% 56%

GIPo – Realization rate

GIP - Matched ppl / Realized ppl

LC RA RE % 2012

RN 50 15 28% 61%

CZU 18 4 22% 46%

KV 4 1 25% 25%

OL 17 9 53% 90%

OVA 14 5 37% 53%

PL+HK 18 4 22% 40%

PA+CB 98 33 34% 57%

ZL 14 6 43% 63%

Total 236 79 34% 56%

GIPo – NPS

0

5

10

15

20

25

30

35

40

Matched Realized Completed

Breakdown by stages

NPS Score: 18

RR: 58%

(84 out of 146)

Promoter: 39

Passives: 40

Detractors: 21

GIPo – NPS Evolution

GIPo – NPS by LCs

LC NPS

Score # Resp # Promo # Pass # Detr % Promo

Resp. Rate

Brno 10 16 5 7 4 31% 52%

CZU 75 4 3 1 0 75% 43%

Karvina 50 2 1 1 0 50% 33%

Olomouc 38 8 3 5 0 38% 43%

Ostrava -33 3 1 0 2 33% 33%

Plzen + HK

100 3 3 0 0 100% 50%

Praha + CB

11 55 20 21 14 36% 70%

Zlin 13 8 2 5 1 25% 57%

GIPo – NPS Issues

Promoters: • Cross Cultural understanding &

awareness (16%) • Integration by hosting entity (13%) • Logistical support (10%)

Passives: • Job Description Clarity &

Alignment (17%) • Communication effectivity during

acceptance procedure (13%) • Matching support (13%) • Logistical Support (13%) • Visa documents and information

(11%)

Detractors: • The selection process (29%) • AIESEC‘s support during the

experience (18%) • Matching support (14%) • Visa documents and information

(11%)

GIPo – What happened?

• Bad recruitment planning for Q4 (wrong target group) • Low conversation rates up until RA (between

application and people coming to interview, between people passing the interview and people that are signing contract)

• Partner countries opportunities starting to produce more results in matching

• Jobs.cz is great opportunity, but not fully taken advantages and optimized for conversion

GIPi – Plan fulfillment

Q3 + Q4

RA MA RE

PL RE % PL RE % PL RE %

Brno 11 26 236% 15 15 100% 13 13 100%

ČZU Praha 16 4 25% 16 5 31% 14 10 71%

Hradec Králové 4 0 0% 2 0 0% 1 0 0%

Karvina 6 1 17% 4 3 75% 5 7 140%

Olomouc 5 3 50% 6 2 34% 4 3 75%

Ostrava 16 11 69% 20 10 50% 10 8 80%

Plzen 1 1 100% 1 0 0% 1 0 0%

Praha 24 12 50% 23 8 35% 22 12 55%

České Budějovice 4 0 0% 7 0 0% 7 1 14%

Zlin 6 5 84% 10 7 70% 8 5 63%

Total 93 80 86% 104 61 59% 85 67 79%

GIPi - % Growth

RA Grow:

MA Grow:

RE Grow:

2012 2013 2012 2013 2012 2013

Brno 7 26 272% 5 15 200% 3 13 333%

CZU 16 4 --75 11 5 -30% 11 10 -9%

Hradec 0 0 N/A 0 0 N/A 0 0 N/A

Karviná 7 1 -86 1 3 200% 2 7 250%

Olomouc 1 3 200% 1 2 100% 2 3 50%

Ostrava 16 11 -31% 14 10 -29% 13 8 -38%

Plzeň 1 1 0% 0 0 N/A 0 0 N/A

Praha 17 12 -30% 11 8 -27% 15 12 -20%

ČB 0 0 N/A 0 0 N/A 0 1 N/A

Zlin 4 5 25% 2 7 250% 2 5 150%

Total 69 80 16% 45 61 36% 48 67 40%

GIPi - NPS

NPS Score: 33

RR: 60% (80 out of 140)

Promoter: 43

Passives: 26

Detractors: 15

NPS negative in past two months

Too many passives (we can work a lot with them) NPS is dropping between Realization stage and Completed

stage (which shouldn’t be happening)

We need to have clear actions on what to do for each

reason

GIPi – NPS Issues

Promoters: • Integration by the hosting entity

(16%) • Logistical support (13%) • Job-description clarity and

alignment (13%)

Detractors: • Logistical support (16%) • The selection process (13%) • Job-description clarity and

alignment (9%) • Matching support (9%) • Communication effectivity during

ecceptance procedure (9%)

GIPi – What happened?

Additional points: • Missing raises from new sales • Law market penetration to IT (connected

with new sales) • Supply & Demand management is improved

(Matching rate is around 50%) • Account management worked (most of TNs

are from AM) • Response rate increased to 60% • NPS is not moving forward

Thank you for

awesome 6 months!

Your

Now or Never MC