nov 2009 - cessna · pdf filenov 2009 > new and improved ... a top racecar driver. he also...
TRANSCRIPT
Cessna Customer Service Broadcasts M&O Sessions via New Media for Global Reach
Interior Power Interrupts for Airplanes on Jacks
Winter Weather Awareness Advised
Conferences, Updates and more
NO
V
20
09
> new and improved
>> technical INFO
>> in every ISSUE
5
8
interior power interrupts for airplanes
on jacks
cessna catalog coming to your mailbox
5 led lighting now available for wing tip
lights
9
4
7
8
team xl explains the left/right engine
shield assembly differences
winter weather awareness advised
let fadecs self-test before engine start
team sovereign explains erroneous
airspeed indications
6 heed procedures for cold weather,
contaminated runways
10
2-3 customer spotlight
ask the expert
11 events calendar
1 program spotlight
2 citation 560xls electronic chart upgrade now
available at citation service centers
3 raug aerospace services contact
information
1page
Message:
> Cessna Customer Service Broadcasts M&O Sessions via New Media for Global Reach
>> technical INFO
Cessna Customer Service broadcasted live over the Internet its maintenance and op-erations (M&O) sessions for Citation cus-tomers unable to attend the events at the recently concluded National Business Avi-ation Association annual meeting in Orlan-do. In addition, the company live-streamed a reception for NASCAR race car driver and Citation owner/pilot Carl Edwards as he discussed his career, flying, and Cessna customer service.
One commentator on USTREAM, which carried Carl Edward’s appearance at NBAA, wrote, “Excellent presentation. Carl does a good job giving insight into being a top racecar driver. He also details the importance of his Cessna to help him get between venues.”
Program Spotl ight
Reaching Out to Customers“This was the first time we used the Web for an operator’s session, at NBAA or at any other venue,” said Mark Paolucci, senior vice president, Customer Service. “In light of the global economy and because of the capabilities afforded us by the Internet, this seems to be a logical way to reach more operators in more places.”
The company is measuring the effective-ness of the use of new media to determine the best ways to take advantage of tech-nology in the future, to better serve Cita-tion customers. Access to the Internet M&O sessions at NBAA was restricted to Citation owners, who participated by sending ques-tions online to Citation experts about their Citations.
Interactive FeedbackThe live video also allows polling of online viewers to evaluate interest in new ser-vices or options relating to the particular Citation models.
In addition to the NBAA attendees who were at the events in person, nearly 700 individuals viewed the live streaming and more than another 700 viewers watched the recorded versions. Reception viewers were also treated to a contest on Twitter for a personalized Carl Edwards autograph by Tweeting a message about Cessna.
550, 560, 560xl, ata: 74-20Chances are you’ve taken more than a few shots of your Citation. Now we’re asking you to share those shots of your aircraft with Cessna, other owners and pilots.
We’re building what we call “The Citation Experience.” It’ll be a multi-media presentation that will be shown at events such as NBAA, our Customer Conference and other venues. Takeoffs, landings, in the hangar, in the cabin, with pilots, with family – what-ever you’ve taken to show off your Citation.
You’ll get a copy of anything we create using your pictures. And, when you see The Citation Experience on display you’ll be able to proudly say, “That’s my baby!”
Visit www.citationexperience.com to be included in the Citation Experience.
We love to look at family photos —
Citation family photos, that is.
Here is an example of how we
used our Citation family photos.
We created a table cover with a
collage of uploaded photos and
put it on display at NBAA! Please
keep the photos coming!
THE CITATION EXPERIENCE
SHARE YOUR PHOTOS WITH USteam xl explains the left/right engine
shield assembly differences
let fadecs self-test before engine start
2page
> Citation 560XLS Electronic Chart Upgrade
Now Available at Citation Service Centers
Cessna has teamed with Honeywell to create NexRad/Navaids Electronic Charting, an electronic charts and maps sys-tem for Citation 560 XLS operators that is available now at Cessna Citation Service Centers.
NexRad/Navaids Electronic Charting upgrades the avionics suite installed on Citation 560 XLS business jets to display charts, maps and XM weather on the aircraft’s Multi Function Display (MFD). The new features are presented in a high-resolution format that provides pilots with real-time navigation and situational details affecting operation of the air-craft.
Graphic depictions pilots can view on the MFD with NexRad include approach plates, airport diagrams, Standard In-strument Departure (SID) and Standard Terminal Arrival (STAR) procedures, navigation aids, weather radar, storm tops, satellite cloud heights, winds aloft, weather alerts issued by air traffic control and a graphic depiction of the aircraft’s flight plan.
Works with Honeywell P1000Dave Luckert, manager of the Advanced Citation Modification Team responsible for developing upgrades for the fleet of Cessna Citation business jets, said NexRad/Navaids Electronic Charting is an integrated system designed specifically to work with the P1000 Honeywell avionics suite installed on the Citation 560 XLS at the factory.
The installation involves adding an advanced file graphics server to the aircraft’s avionics suite and modifying software in the MFD and other displays.
“NexRad/Navaid Electronic Charting is a system we’ve designed in response to customer requests,” Luckert said. “It is designed to work with the integrated avionics system already installed in the aircraft, to provide a seamless upgrade, adding a host of features people have been telling us they want on their flight decks.”
3-D DisplaysLuckert said he expects NexRad’s display functions to be very popular.
“The system has several 3-D awareness and avoidance views that can be displayed in conjunction with geo-political boundaries, flight plan representations, magnetic headings, navaids, and terminal and special use airspace,” he said.
“For example, it will display Temporary Flight Restrictions (TFRs) overlaid on the enroute chart. Pilots can show a flight plan overlaid with up-to-the minute 3-D weather depictions. It has a turbulence display, a winds aloft display, and an approach plate display, with a drop down menu so pilots can pick and choose what they need, depending on what’s happening with the weather – some really neat features,” he said.
Control Cockpit ClutterAn important element for many customers, Luckert said, is the opportunity to dispense with cockpit clutter created by cords and plug-ins used by many portable electronic flight bag systems. “People are telling us they want to clean up the cockpit. NexRad accomplishes that, and puts everything on the MFD where it is easy to see and convenient to use.”
Citation 560 XLS customers can contact any Citation Service Center to schedule installation of a NexRad/Navaid Elec-tronic Charting system beginning immediately. Early next year Cessna will be issuing a Service Bulletin that will expand the locations where NexRad can be installed to include authorized Cessna service facilities.
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Luckert said NexRad is just the latest example in an on-going program at Cessna to provide Citation customers with op-portunities to upgrade. He cited several recently introduced improvements including a Garmin G1000 avionics upgrade for the first 359 Citation 525-series airplanes, and a glass cockpit avionics installation called AdViz (also developed jointly between Cessna and Honeywell) for legacy Citation 500 customers. AdViz will also soon be available for Citation 650 cus-tomers.
“My role at Cessna is to look for opportunities to meet our customers’ requests,” Luckert said. “Working in conjunction with Honeywell, we are developing improvements and upgrades across all our product lines.”
Near term programs in the works include bringing Wide Area Augmentation System (WAAS) capability to a broad array of Citation products, ranging from new production aircraft to many existing Citation models, and providing display up-grades for the Citation X and other Citations equipped with P1000 Honeywell avionics.
Cessna is developing an on-going stream of upgradable enhancements that will allow Citation operators to keep flight decks up to date for years to come.
> RAUG Aerospace Services Contact Information
In the most recent Citation Directory that was released in October of this year, RUAG Aerospace Services was inadver-tently omitted from the directory in the International Authorized Services Facilities. We apologize for this omission.
This has been corrected on the Authorized Facility page on our website, citationservice.com.
Please utilize the contact information below to contact RUAG Aerospace Services for your maintenance needs:
RUAG Aerospace Services GmbH - OBFOberpfaffenhofen AirportP.O. Box 125382231 Wessling, GERMANYTelephone: 49-8153-302125FAX: 49-8153-304995AOG Hotline: 49-8153-302880Mr. Walter [email protected]* Authorized to work on Citation 600 Aircraft as well as 500-Series Aircraft* FAA-Approved International Service Facilities
Citation Customer Service recently answered a customer inquiry about a shield that is installed on the left engine only. The operator noted that the right engine did not have a similar part installed and wondered if something was missing.
We felt other Citation XLS operators would benefit from the answer. The shield assembly locations were a result of engine blade non-containment analysis con-ducted by Cessna Engineering. The left and right shields are installed to prevent engine blade fragments from impacting power brake pump components.
“The 6654102-7 Shield Assembly is mounted on the top of the starter/generator common to the left engine assembly,” says Tony Brown, Team XL.
“There is a similar shield installed on the right engine, however it is installed in the upper pylon skin and is integral to the structure of the pylon,” he added.
Team XL Explains the Left/Right Engine Shield Assembly Differences
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tony brown
Team Excel
316-517-8766 (Office)
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Call us at 1-877-75- Winglets
(877-759-4645) to schedule your
adviz upgrade or for more information.
now, even legacy citations
have a clear view of the future.
AdViz Glass Cockpit. The look of the future
is at Citation Service Center now.
The newest advancements in navigation aren’t just for new airplanes any more. Because now Citation Service Centers retrofit AdViz.
Increases your dispatch reliability, and your Citation’s value. A business jet equipped with a glass cockpit is simply worth more than one that isn’t. And since AdViz is of fered t h r o u g h a n d i n s t a l l e d by Citation Service Centers, you’re protect ing the pedigree of your aircraft.
Functional today, and for years of tomorrows. Beyond providing the perfect entry into glass technology, AdViz is d e s i g n e d t o b e e a s i l y upgradeable to suppor t the display of WAAS, ADS-B, and whatever else tomorrow holds.
500 (unit 0275 and higher)550 (units 0001-733)S550560 (units 0001 – 0259)
AVAILABLE FOR UNITS:
5pagepage www.cessnasupport.com
Interior Power Interrupts for Airplanes on Jacks
Cessna has added a new electrical load shed function that will disable the interior electrical equipment in flight
if both generators are not operating. This is accomplished with the new NZ126, P/N 6318358-20 Environmental Printed
Circuit Board (PCB) Assembly. The load shed function is disabled when the aircraft is on the ground.
“The -20 PCB is installed on 525 aircraft units 525-0680, -0685 and On, 525A aircraft units 525A-0417, -0439 and On, and 525B
aircraft units 525B-0263, -0294 and On,” says Nolan Barnes, Team CJ.
The new system brings up an important maintenance item to remember. Since the generators are not on line when the
aircraft is on jacks for maintenance, the load shed function will be activated and the interior electrical equipment will
be inoperative. This includes interior items such as the interior lights, galley equipment, and AC outlets. Squat switch
simulator boxes will need to be installed to operate the interior electrical equipment.
525, 525a, 525b, ata: 24-00
LED Lighting Now Available for Wing Tip Lights560xl, ata: 33-40
Cessna recently released optional
SB560XL-33-15, “Wing Tip Navigation and
Anti-Collision LED Light Installation,” for
operators to upgrade the wing tip naviga-
tion and anti-collision lights with Light
Emitting Diode (LED) technology. The bul-
letin affects airplane units 560XL-5002
thru -5830.
In January, Cessna released optional SB560XL-
33-16, “Ground Recognition Light LED Up-
grade,” to replace the tail/rudder ground rec-
ognition light with an LED light installation.
This bulletin affects the same airplane serial
effectivity: 560XL-5002 thru -5830.
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andy payne
Team Excel
316-517-2170 (Office)
Nolan Barnes
Team CJ
316-517-7522 (Office)
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– Scott Kessler
Team CJ
316-517-8853 (Office)
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Heed Procedures for Cold Weather, Contaminated Runways
Tires blown during landing can be caused by moisture freezing between brake stacks during flights in cold weather conditions. In
most cases when this happens, the brakes do not incur damage and will not be covered under warranty if replaced.
Each of the model Flight Manuals provide instructions to snub the brakes during taxi when operating in freezing moisture conditions. It
is also important to remember to cover wheel and brake assemblies as outlined in the respective Maintenance Manuals when washing
aircraft. Put covers on all of the airplane tires, brake assemblies, and wheel assemblies.
CAUTION: Do not pressure wash the wheels or brakes. The carbon disks in the brake assemblies must be kept dry. Degradation of the
carbon properties and possible freezing of the brake assemblies may occur when carbon is exposed to water.
PREFLIGHT INSPECTION – EXTERIOR
In addition to AFM Normal Procedures, ensure the wheels are not frozen to the ground, and verify ice has not accumulated on the land-
ing gear brake stacks. Winter weather procedures can also be found in the Citation Cold-Weather Operation manual, available on the
CessnaSupport.com website with the Publications link.
1. If the airplane is stored in a hangar to defrost, water may collect in the brake components and freeze in flight. Frozen brakes may not
allow the tires to rotate after landing and blown tires may result.
2. If the aircraft is left outside in cold climate with wet brakes, Cessna recommends rinsing the brake stack outer perimeter with dena-
tured/anhydrous isopropyl alcohol, with the parking brake off. Alcohol may be applied before or after flight when the brakes are cool
enough to touch but not below freezing.
BEFORE TAXI
1. Before taxiing through slush, ice, or water, leave the flaps up until completing the before takeoff checklist. This practice will help pre-
vent ice contamination on flap surfaces.
2. Before applying anti-ice fluid to the aircraft before takeoff, Cessna recommends that operators complete the Before Takeoff Anti-ice
Systems – CHECK item in the AFM.
TAXI
1. Nose Wheel Steering – Verify nose wheel controllability in both directions. Avoid tight turns with brake application and large steering
changes on icy surfaces as loss of steering control may be experienced.
2. Thrust Reversers – Reverse thrust should be used if necessary when the taxi surface is slippery or covered with slush or snow. Reverse
thrust can cause surface contaminants to become airborne and freeze on the aircraft lifting surfaces. Nose wheel skidding may result,
especially with single reverser operation.
3. Adequate Aircraft Separation – Stopping distances will be longer on contaminated runways.
4. Brake Stacks – HEAT within the last mile of taxi to remove excess water that may freeze after takeoff. This is important if the taxi was
over wet or slushy surfaces. Warm the brakes by applying a firm and even brake pressure during taxi. If taxiway contamination is such
that stopping distance is excessive, consideration should be given to brake applications pm runway back taxi or on other improved
surface.
AFTER TAKEOFF
If conditions permit, consider leaving the gear down to 200 KIAS prior to retraction to help clear moisture and slush from the gear as-
semblies. After landing on ice or slush, a complete check of the airplane, including overboard vents, brakes, and control surfaces should
be conducted.
Questions, please contact:
Team X
1-888-622-4789
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560xl, 680, 750, ata: 30-00
Team Sovereign
1-877-683-7344
Team Excel
1-800-435-4090
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Winter Weather Awareness Advisedall models, ata: 10-20
Winter weather conditions are returning to many areas. So, if you plan to keep your airplane stored outside, there are certain precautions to consider in locations prone to ice or snow.
Some snow and ice storms can result in five to six pounds of snow or ice per square foot. Combine that with high winds, and some tail-heavy airplanes can tip.
To prevent this costly scenario take a few precautionary steps:
1. Keep fuel in the aircraft. Fuel in the wings can keep an airplane’s center-of-gravity where it needs to be on the ramp.
Note: The above step is true for most Citations; however, with the 525 series of aircraft, adding fuel to empty wing tanks will move the center-of-gravity aft.
2. Remove items stored in the tailcone baggage area. This will keep the tail of the aircraft lighter.
3. Secure the nose with a tie-down or use sand bags to add nose weight for extended outside storage.
4. Place a tail stand under the empennage. This procedure is not listed as a recommended step in Chapter 10 in the Maintenance Manual for extended parking. However, it is an added measure of prevention for severe winter weather conditions. Refer to Chapter 7 of the Maintenance Manual for proper tail stand placement.
5. When preparing a snow or ice covered aircraft for flight, clean the tail and engine nacelle surfaces first. Cleaning the wings first can cause a snow or ice-laden aircraft to tip onto its tail.
Note: Operators can reference winter weather procedures in the Citation Cold-Weather Operations manual, available on the Cess-naSupport.com website with the Publications link.
Questions, please contact:
Customer Service Hot Line1-800-835-4090316-517-6261 (International)[email protected]
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Let FADECs Self-Test Before Engine Start
525, 525a, 525b, ata: 73-20
Citation Customer Service recommends that the Full Authority Digital Engine Control (FADEC) system complete a self-test before engine start. Some CJ1+, CJ2+, and CJ3 operators are attempting an engine start before FADEC completes the self-test.
Pressing either of the ENGINE START L R buttons during FADEC self-test can result in illuminated amber ENG CTRL SYS FAIL L R light(s). In addition, the selected engine(s) may fail to start. It takes approximately 15 seconds to complete a self-test once aircraft power is selected ON as is stated in the AFM.
Citation Customer Services recommends that operators should follow and complete the “COCKPIT PREPARATION” and “BEFORE STARTING ENGINES” procedures in the AFM before proceeding to steps in the “STARTING ENGINES” section.
Phil Pankratz
Powerplants
316-517-6232 (Office)
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Cessna Catalog Coming to your Mailbox It’s the Holiday season and your mailbox will be flooded with catalogs. Un-
fortunately for the person who lives and breathes Cessna Citation and Propeller aircraft, its slim pickings catalog-wise. But we’re about to change that with the first edition of the Cessna Wonder Emporium catalog.
Cabin refurbs, re-paints, Winglets, Spider Tracks, child restraint seats, coverage programs – they’re the kind of things that many customers don’t think about un-til they need them. This catalog will look to change that by exposing you to our wide array of products and services.
There’s a good chance everyone who sees the catalog will discover something new – and want it. Take a look at the Cessna Wonder Emporium catalog and see for yourself.
For questions, more information, or comments, call 888-4-WISHLIST at (888-494-7454).
Team Sovereign Explains Erroneous Airspeed Indications
680, ata: 34-10
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Team Sovereign reminds flight crews that weather conditions can play a significant role in causing erroneous or split airspeed indications in the cockpit while on the ramp and during taxi operations. Here are two examples of these conditions:
High Surface Wind Speeds
Split airspeeds can be indicated during taxi in high wind conditions. “If the wind is a quartering head wind to the direction of taxi, a split in airspeeds may be noted,” says Bob Young, Team Sovereign. This situation is normal and will correct itself when the aircraft is aligned with the runway.
Heavy Rain Conditions
Normal airspeed indicators will usually show 30 knots when the aircraft is powered-up and is sitting still or during taxi. However, erroneous airspeed in-dications can be seen if an aircraft has been parked for period of time in heavy rain. Moisture can accumulate in the pitot-static system causing abnormal air-speed or altitude indications on both Primary Flight Displays (PFDs) and Multi-Purpose Control and Display Unit (MCDU) screens after power-up.
The flight crew is aware of the static system drains and their locations, which is part of the pre-flight normal walk-around inspection. Crews will usually check that the spring-loaded drains are in the closed position only and will not open them to make sure there is no moisture in the system.
Citation Customer Service recommends if an aircraft has been parked in heavy rain to open both drains whether erroneous airspeed/altitude indications are seen or not.
Note: Opening and closing the static system drains does not require a pitot/static leak check.
Opening and closing the static system drains will ensure there is no moisture in the system. This extra step in pre-flight preparations can reduce the potential of an aborted mission due to erratic airspeed or altitude indications.
Team Sovereign
316-517-8828 (Office)
bob young
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How do I switch the G1000 in my Mustang to the enhanced view?
>ask THE EXPERT answers>
How To:
submit comments and
ask the experts
The Direct Approach is published monthly by the Cessna Citation Service Organization.
ask the experts at:[email protected]
Our experts will do their best to provide answers to your questions. Even if your question is not posted in the publication, you will receive an e-mailed answer.
experts from the cessna support team share advice and shed light
10
Answer
Note: The enhanced view shows which FADEC channel is in command for the left and right engines, and shows nu-merical values for the ITT, oil pressure, oil temperature, and cabin altitude.
To activate the enhanced view, the operator must press softkeys 1, 2, 3, 1, and 12 in this order when the Mustang splash screen is shown on the MFD. It cannot be entered any other way and cannot be entered using the buttons on the FMS controller. If you go past the splash screen to the weight and balance page, the system will have to be restarted to get back to the splash screen. The way to tell if you have suc-cessfully entered the enhanced view is to look for the FADEC channel (either an A or B) above the N1 indication for the left and right engines.
The system will reset to the normal view when the avionics are powered down. The enhanced view must be entered each time it is planned to be used.
www.cessnasupport.com
w w w . f l i g h t s a f e t y . c o m
c o n t a c t u s a t :1 - 8 0 0 - 4 9 1 - 9 7 9 6
o r 3 1 6 - 2 2 0 - 3 5 2 0
4th Quarter - 2009
world’s leading aviation training company
Citation X (750) Update
Citation X (750) Adv. T/S
Citation X (750) OMP
Citation Sovereign (680) Initial
Citation III/VI/VII (650) Initial
Citation Excel (560XL/XLS) Initial
Citation I, II, SII, Bravo (500) Update
Citation Mustang (510) Initial
CitationJet 3 (525B) POT
CitationJet 3 (525B) POT
November 30 - December 4
December 7 - 11
December 14 - 18
November 30 - December 11
December 7 - 18
December 7 - 18
November 30 - December 4
November 30 - December 10
December 7 - 11
December 14 - 18
Maintenance Training
>events CALENDARhere’s everything you should be inthe know about!
THANKS for taking time to read our publication! We appreciate your reader-ship and will do our best to continue to present you with the latest Citation related news, products & happenings throughout the year.
Take Note!
be sure to
get these
onto your
calendar.
www.cessnasupport.compage11
customer conference- wichita, ks
April 26-28, 2010
nbaa maintenance management conference
April 6-8, 2010
W i n g l e t s“excuse me,
are those wingletson your citation x?”
Add Winglets to your Citation now. Call us at
1-877-75- Winglets(1-877-759-4645)
to schedule your install or to learn more.
Add winglets to your Citation and you’ll climb higher, faster. You’ll fly faster at altitude. The challenge of hot day/high altitude takeoff performance is much easier to overcome with winglets.
All those increases are matched by a welcome decrease: winglets reduce fuel consumption and lower direct operating costs. They also increase the residual value of your Citation.
Developed by Cessna and Winglet Technology LLC, winglets are a significant advancement in aerodynamic technology that minimizes induced drag and eliminates wing interference drag.
“Yes. Those are winglets. And they are magnificent!”
INCREASED RANGE
MINIMIZES DRAG
Something no one’s ever seen on a Cessna
before is popping up on more and more
Citation Xs every day. They’re winglets. Sleek,
stylish, a graphite and polished aluminum
upturned work of art at the end of the wing.
And for the first time ever, they’re available for
retrofit through Citation Service Center. While
winglets may be something you wouldn't expect
to see on a Citation, they look absolutely perfect
perched there. They make aviation’s most
beautiful airplane simply dazzling.