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North West Surrey

Valuing People Group

North West Surrey Local Valuing People Group - February 2018 Minutes

Minutes of our Monday 5 February 2018 Meeting.

10:30am to 12:30pm.

The Meeting was Chaired by

Andrew Price.

We met at: Chertsey Hall, Heriot

Road, Chertsey, Surrey,

KT16 9DR.

http://www.surreypolice.org.uk/compol.asp


http://www.photosymbols.com/products/meeting-notice

http://www.photosymbols.com/products/meeting-notice

What we talked

about today


Adult Social Care Update.

Commissioning Intentions:

Surrey Heartlands CCGs

and Surrey County Council.

News Sharing and Updates

Healthwatch – Supporting

people to communicate

with their GP Surgery.



Who came to our

meeting


Abigail Haslam Surrey and Borders Partnership

Archie Eton Dimensions

Andrew Price Surrey County Council

Chris Simms Cobham Link

Femi Adedeji North West Surrey CCG

Hannah Lumsden CTPLD West

Julie Jones Surrey Choices

Julie Tripp National Autistic Society

June Mills Voluntary Action Mid Surrey

Katie Hougham Surrey and Borders

Llinos John Elmbridge Community Link

Nicole Williams Action for Carers

Rebecca De Lay Cobham Day Centre

Sarah Linington Surrey County Council

Sarah Wood Healhwatch Surrey

Shona King Welmede

Susan Brown Family carer



Who came to our

meeting


Apologies

Alison Mould Family carer

Charles Axon Surrey County Council

Glynis Taylor Surrey County Council

Ian Lockhart Family carer

Joan Lockhart Family carer

Leanne Rodriguez-Reid Everyone Active

Leon Pears Service User (Former Co-Chair)

Lindsey Wilcock Surrey County Council

Lois Bunyan Dramatize

Marie Armstrong Elmbridge Community Link

Michelle Bradley Surrey County Council

Monica Fernandes One-To-One

Penny Roberts Surrey County Council

Sophie Foote County Care



Monday 11 December 2017

Minutes of our

last meeting


The Minutes from the last meeting on

11 December 2017, were agreed as

being correct.

Sarah Linington said that Leon Pears

has said that he wishes to step down

as Co-Chair of the North West

Valuing People Group. The Group

said that they wanted to pass on their

thanks and best wishes for the future.

Every year local health and care

organisations set their plans and

priorities (known as commissioning

intentions) for the year ahead.

Commissioning

Intentions:Surrey Heartlands CCGs

and Surrey County Council

Presentation from Femi Adedeji



North West Surrey Local Valuing People Group – February 2018 Minutes

To reflect closer working across Guildford and Waverley, North West

Surrey and Surrey Downs Clinical Commissioning Groups (CCGs)

and Surrey County Council, as well as work happening across the

wider Surrey Heartlands area, this year joint commissioning

intentions have been developed for health and social care.

These intentions, or plans, reflect priorities for health and social

care across a range of areas and set out how the CCGs will

commission care that meets the needs of the local population. They

also summarise how the NHS’ national priorities will be achieved.

The views of GP practices, health and social care providers and

other partners have already been sought, who have helped shape

thinking and now local people and wider stakeholders are being

invited to have their say.

Through the survey below, feedback on the plans, particularly any

comments on any areas or issues that you feel may not be being

addressed are very welcome.

https://www.surreysays.co.uk/deputy-ceo/commissioning/

The survey closes on 18 February 2018.

All the feedback received will be analysed and the findings will

inform the final joint commissioning intentions, which will be

published in April 2018. All analysis and reporting will be aggregated

and anonymised.

Overview from Femi Adedeji

Commissioning

Intentions:





https://www.surreysays.co.uk/deputy-ceo/commissioning/


Questions

Shona King asked whether a month

was long enough to do the

consultation. Femi said that ideally

they would have a lot longer but this

was time period given by NHS

England.

Katie Hougham said that it is a good

opportunity for people to be able to

comment on what is and what is not

proposed.

Shona asked whether East Surrey

CCG has issued anything similar.

Sarah Linington said she hasn’t seen

anything but she will circulate it if she

does.

Sarah said that there is not currently

an Easy Read version of the survey

but North West Surrey CCG will

supply this is requested.

Overview from Femi Adedeji

Commissioning

Intentions:






Update from Sarah Wood

During 2017, Healthwatch Surrey did some research to

find out about the difficulties people find communicating

with their GP’s and the staff at surgeries.

120 people from “seldom heard” communities spoke to

the local champion for users of health and social care,

about their ‘GP Journey’. Some of the groups involved

had specific communication needs when visiting their

GP, for example; people who are deaf, people with

visual impairment, people with aphasia, and members of

the Nepalese community for whom English is a second

language.

Most people were happy overall with the care they

received from their GP, but there were common

frustrations relating to problems with communication and

telephone booking systems, physical access to the

surgery and the lack of continuity of care for people with

long term conditions.

Findings of the new report, ‘My GP Journey’ included:

• Where surgeries offered an email contact as an

alternative to phone booking (an essential alternative

for those who cannot use the phone), patients told us

that messages could be left unanswered for up to 2

weeks.

• People who are deaf or experience hearing loss

reported a lack of provision of British Sign Language

(BSL) interpreters, hearing loops and SMS numbers.

Healthwatch –Supporting people to

communicate with their

GP Surgery.





• Patients with certain conditions that can make

communication more difficult, such as aphasia,

dementia or being deaf, felt there was a need for

greater understanding by some GPs and practice

staff of their particular communication needs – for

example not just ‘talking louder’.

• There was little awareness of services which should

make booking easier such as NHS 111 out-of-hours

and online appointment booking among those we

spoke to.

• Communication wasn’t the only barrier. Less

physically able people found some surgeries difficult

to navigate, including slopes which were too steep,

no handrail and automatic doors that closed too

quickly.

To download a copy of the report, please visit:

https://www.healthwatchsurrey.co.uk/news/dont-want-

rely-people-support-needed-help-people-communicate-

gp-surgery/



GP Surgery.



https://www.healthwatchsurrey.co.uk/news/dont-want-rely-people-support-needed-help-people-communicate-gp-surgery/



As Healthwatch Surrey did not manage to speak to

anyone with a learning disability, they have now made

this a priority for the next stage of the research and will

be asking Sarah Linington to circulate some questions

on their behalf.

Action: Sarah Linington

To share your experiences, please visit their website:

https://www.healthwatchsurrey.co.uk/your-views/share-

your-experiences/

Or contact them at:

Telephone: 0303 303 0023 (local rate number)

SMS: 07592 787533

Email: [email protected]



GP Surgery.



https://www.healthwatchsurrey.co.uk/your-views/share-your-experiences/





GP Surgery.

Questions

Tom Moore had asked Sarah Linington to ask the

following question on his behalf.

Tom said that It would be useful if the feedback

Healthwatch gets, includes some from people with a

learning disability who are also autistic (as a large

minority of people using LD services).

Susan Brown said that GP Records Online vary

between GP practices. Some let the patients see

their blood test results, others do not.

Shona King said that she has had lots of positive

examples with local GP’s but there is still an issue

with chasing for Annual Health Checks.



Adult Social Care


Presentation from Andrew Price

For more detailed notes about this presentation, please

refer to the January Minutes of the Learning Disability

Partnership Board website which will be available shortly:

http://www.surreypb.org.uk/ldpb-minutes.html



http://www.surreypb.org.uk/ldpb-minutes.html

Adult Social Care





Adult Social Care



The Dementia Strategy aims to make

sure that in Surrey we have the right

support for people with dementia.

The needs of people with a learning

disability are mentioned in the strategy.

The learning disability dementia

strategy will be built into the dementia

strategy.



Adult Social Care





Group members told us their news

Updates from

members


Katie Hougham said that Abbie Haslam has now joined the team as a

Primary Care Liaison Nurse and by mid-March the team will be fully staffed.

The latest data has shown that there has been an increase in the uptake of

Annual Health Checks. The team is now looking at the quality of these.

The team have contacted all residential and supported living services.

To ensure consistency where there is a split of services in certain

geographic areas, the team have been talking to nurses in Hampshire.

Learning Disability Liaison

Team

Elmbridge Community

Link

Llinos John said that they are really busy. A new lunch activity has just been

established, where individuals prepare a healthy lunch. Also ECL have been

working on an allotment project. All activities are still only £5.




Updates from

members


Surrey Choices

Dimensions

Archie Eton said Dimensions have been working on the STOMP agenda

with GPs.

The next Parent and Carers Meeting is Thursday March 15th 6-7.30pm.

Hydrotherapy is back on the programme and currently being trialled.

Health and Wellbeing is being developed with the start of seated

volleyball, seated exercise and Boccia tournaments now running across

the North.

Flood Contingency Planning for the Knowle (Fairways site) has

included ditch and stream clearing at the rear of the building, removal of

all trees and shrubs along both banks and a work programme to keep

on top of this work annually. Contractors will be back in for this work in

March.

Employability recently held an awards ceremony.




Updates from

members


.

Action for Carers Surrey

Cobham Link

Rebecca De Lay has now replaced Chris Simms as Cobham

Link Co-ordinator. Chris is the new Cobham Centre Deputy

Manager.

.

Action for Carers now has coverage in Spelthorne,

Runnymede and Woking.

There are now referral groups.

Andrew Price said there is a big issue about people with a

learning disability living with older parents.




Updates from

members


.

Welmede

National Autistic Society

The National Autistic Society still has a base in Godalming. At

the end of 2017, they opened a new service and are now looking

at opening a shop.

The new transition service is just about to open in Woking.

They will be relaunching a group that Jackie Delrio

previously had responsibility for.

Welmede has recently recruited to some management

posts but the support worker posts are more difficult to

recruit to.

Welmede is now part of Avenues and they will support them

with the recruitment issues.




Date and venue of

our next meeting

www.surreypb.org.uk/

North West Surrey Local Valuing People Group

Our next meeting is on Monday 21 May 2018 from 10.30am to

12.30pm.

We are meeting at:

Ashford Centre, Stanwell Road,

Ashford, Surrey,TW15 3DU.

For more information about our group contact:

Andrew Price:

Phone: 0208 541 9558


Sarah Linington:

Phone: 01483 518880 / 0781 6077122


http://www.surreypb.org.uk/

mailto:[email protected]

mailto:[email protected]

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