non invasive governance - #confabedu
DESCRIPTION
My ConfabEDU 2014 presentation.TRANSCRIPT
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Non-Invasive GovernanceMeeting People Where They Are
#confabedu 2014
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@shelleykeithtl;dr: 10 yrs higher ed, 20 yrs mktg/tech background, BBA, MSIQ
Director of Digital CommunicationsUniversity of Mary Washington (go Eagles!)
Manager of Web Communications & MarketingSouthern Arkansas University (go @Muleriders!)
Prior: web hosting, project management, ecommerce
MS Information QualityCollege of Engineering & Information TechnologyUniversity of Arkansas at Little Rock (go Trojans!)
^
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Information Quality (IQ)
DEFINITION
Information quality is measured by the fitness for use for its intended purpose.
RATIONALES
Data of high quality…
1. …is a valuable asset
2. …can increase customer satisfaction
3. …can improve revenues and profits
4. …can be a strategic competitive advantage
FACTORS INCLUDE…
…accuracy, completeness, consistency, timeliness, believability, interpretability, etc.
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CORE PRINCIPLE
Data begins to decay as soon as the database is created, because the real world objects associated with that data are always in flux.
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My Precioussss
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…and a partridge in a pear tree
Digital governance
Data governance
Web governance
Content governance
Shared governance
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ResourcesHow many of you have all the people, funding, time, and buy-in you need to do your job?
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Viva la Revolution!
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Governance has layers.
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Digital GovernanceFramework for establishing accountability, roles, and decision-making authority for an organization’s digital presence.
WelchmanPierpoint
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Content GovernanceA process of managing content roles, responsibilities, processes, documentation, tools and training.
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Web Governance
making sure the website is working FOR the institution and effectively stewarding the resource
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Lori Packer
Your website is not a project. Projects have an end.
U n i v e rs i t y o f Ro c h e st e r
@lor ipa
“ “
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Non Invasive GovernanceFlexible system for continuous improvement.
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Evolution, not revolution.
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et tu @halvorson?
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Mission Statement
Mission Statement
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Create an effective web presence.
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I am Groot.
20% On Board
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60% meh.
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Haters Gonna Hate
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Hate
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Hate
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Hate
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Hate
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Fraud Police
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Always be improving.
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Collaborative. Supportive. Transparent.
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Collaborative
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Supportive
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Transparent
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Tell your story. Be the expert.
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HiPPO
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Non-Invasive GovernanceAsks1. What will work in our
culture?2. What will work given our
resources?3. What small steps can we
take to begin building a successful system of governance inside existing processes?
Justifications
1. What could we do if the site were better organized and managed?
2. What can we NOT do because our site isn’t better governed?
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Non-Invasive governance• is collaborative, supportive, and transparent
• requires focus toward a long-term goal
• is accomplished by maximizing use of resources, documenting goals and results, building buy in, and training best practices.
Wash. Rinse. Repeat.
...is about people, not process.
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Governance Bill of RightsStewards
• Help with and training on tools and best practices
• Clear interpretation and supported implementation of regulatory requirements
• Assistance establishing goals and success metrics
• Access to data and analysis
Site Users
• Accessible content and navigation
• Current information supporting their ability to perform necessary tasks
• Usable interfaces
• Access to support they should never need
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Web Process Framework
Quality
Fit for use
Accurate
Currency
Information
Tools & Technology
Compliance
Usability & Accessibility
Style & Identity
User
Admin
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You are not doing this wrong.
Kristina HalvorsonConfab Higher Ed, 2013
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Every step in the right direction is a step in the right direction.
Shelley KeithEvery anxiety attack for the last 1.5 years.
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@shelleykeith