Nine Minutes How to turn your frontline managers

into inspirational leaders

On MondayBegins in

In this webinar •Show you how to get your front-line managers to increase the engagement and productivity of their staff.

• Show you the one skill that your front-line managers need to master quickly or else you will be paying the price through turnover and low morale.

• Show you a simple system to save your managers from getting lost in the weeds so they can go on to become inspirational leaders.

Stay to the End Bonus

The Hospital that was Hurting

Employee Engagement

High Performance Teams

21st

45th 25

14

April

%ile

Dec April Dec

5

Executive Team

Middle Management

Front-Line Managers

$$$ Customer $$$

Front-Line Employees

How do you help your frontline managers

be successful?

Train them?Transform Them

TrainingDrop Off

Performance Rises

we don’t want information, we want transformation.

What we teach themHow we train them

Staff Engagement is the Key Differentiator

To the HR Department:

Please accept this letter as formal notification that I am resigning from my position with the company effective immediately.

Thank you for the opportunities you have provided me during my time with the company. If I can be of any assistance during this transition, please let me know.

Sincerely,Jane

What does it cost to

replace an employee?

To the HR Department:

Please accept this letter as formal notification that I am resigning from my position with the company effective immediately.

Thank you for the opportunities you have provided me during my time with the company. If I can be of any assistance during this transition, please let me know.

Sincerely,Jane

For employees $50,000 and under:

20%

$10,000Center for American Progress

15

what are You are paid to ?

You are paid to produce results

Leadership Truth #1

You are paid to

Produce Results. It’s your

people who produce the

results.

So focus your energy on

helping your people be

successful.

20

The Monday Morning

Ritual

22

The Need to be More than a Number

Trust

Character

Competence Caring

ReciprocityThe Law of

Minute 1When and with whom will I show

genuine interest or concern?

Care

Grow

Purpose

Connect

Fun

Autonomy

Minute 1

Minute 2

Minute 3

Minute 4

Minute 5

Minute 6

Minute 7

Minute 8

Minute 9

When and with whom will you show genuine interest or concern?

This week who will you reward or recognize? And how will you do it?

Who will you help grow and develop this week?

How will you connect purpose to pay for an employee or the team this week?

What small thing can you do this week to increase team stickiness?

How can you support or promote someone’s autonomy this week?

Where is one place you can inject fun into the job or team this week?

Nine Minutes on Monday TemplateUse this blank template to help create your leadership goals for the week. Hold yourself accountable at the end of the week by striving to complete all of your goals.

99Minutes

on Monday

Recognize

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

www.jamesrobbins.com ©2011The Robbins Group

Mastery

This week who will you give feedback to?

ModelWhat leadership quality will you model this week?

www.NineMinutesOnMonday.com ©2011The Robbins Group

The Employee

The JobThe Environm

ent

GrowMinute 2

What will make them more Effective?

What will help him be more effective? - Time Management - Team Leadership - Delegation - Long-term Strategy

- Crucial Conversations - Basic Leadership - More Assertive - Presentation SkillsGr

owWhat will help her be more effective?

Minute 2who will I help grow this week?

Care

Grow

Purpose

Connect

Fun

Autonomy

Minute 1

Minute 2

Minute 3

Minute 4

Minute 5

Minute 6

Minute 7

Minute 8

Minute 9

When and with whom will you show genuine interest or concern?

This week who will you reward or recognize? And how will you do it?

Who will you help grow and develop this week?

How will you connect purpose to pay for an employee or the team this week?

What small thing can you do this week to increase team stickiness?

How can you support or promote someone’s autonomy this week?

Where is one place you can inject fun into the job or team this week?

Nine Minutes on Monday TemplateUse this blank template to help create your leadership goals for the week. Hold yourself accountable at the end of the week by striving to complete all of your goals.

99Minutes

on Monday

Recognize

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

Completed

www.jamesrobbins.com ©2011The Robbins Group

Mastery

This week who will you give feedback to?

ModelWhat leadership quality will you model this week?

www.NineMinutesOnMonday.com ©2011The Robbins Group

The Employee

The JobThe Environm

ent

The Need to be Recognized and

Appreciated

58%When asked what leaders could do more of to improve engagement,

(Psychometrics, A Study of Employee Engagement in the Canadian Workplace 2010)

“Give recognition.”

How can we engage you?

Achievement

Behavior

Quality

Why

The Recognition Codes

Specific

Minute 3Who will I reward or recognize?

35

The Need for Mastery & Achievement

The Recipe for Flow

Clear Goals or Expectations

Optimal Challenge

Consistent Feedback

Minute 4Who will I give feedback to this week?

The Need for Purpose

2x

How much money did they raise?

Control Group 2 Group 3Adam Grant

1. Who do we serve? 2. What job has our product or service been

hired to do? 3. How do you make a difference here?

The Second Paycheck

Minute 5Who will i give the second paycheck to?

The Need for Autonomy•Give choice when possible. •Seek their input or advice. •Let them have authority. •Tap into their strengths.

Traditional Hierarchy Versus AutonomyGrew 4x Faster 1/3 Less Turnover

Traditional AutonomySupportive

AutonomySupportiveTraditional

Growth Turnover

320 Small Businesses(Cornell University)

Minute 6Who will i help experience autonomy?

The Nine Needs1. The Need to Care 2. The Need to Grow 3. The Need to be recognized 4. The need for Mastery 5. The Need for Purpose and Significance 6. The need for autonomy 7. The need to connect 8. The need for fun 9. the need for a model to follow

TrainingDrop Off

Performance Rises

Stacking

Start

Transformation

The Hospital that was Hurting

Employee Engagement

High Performance Teams

21st

45th 25

14

April

%ile

Dec April Dec

I’m not sure what brought you here today: •Maybe your trying to find a simple and more effective way to train your front-line managers to increase engagement and productivity.

• Maybe your tired of trying training methods that though they might be great from an informational perspective they don’t produce transformation.

• Your wanting to find a simple way to lower turnover and protect great people from leaving your company.

I’m not sure what brought you here today:

•You may even be thinking, I wish my managers were in on this webinar today because they really need this.

Nine Minutes on Monday Online•Increase engagement among their staff.

• Boost the productivity of their employees.

• Give them a simple system to follow that is going to ensure they never neglect the people side of leadership again.

10-Week Course

Nine Minutes on Monday Online

•Master the 9 needs of employee motivation. • Practical ideas of how to implement each one. • Increase their confidence as managers. •Best of all, it does this quickly.

10-Week Course

Nine Minutes on Monday Online

Corporate Licenses

• Custom branded login page. • Send one simple email. • No need to order extra workbooks. • No time limit

we don’t have an information problem, we have an execution problem.

Let’s Transform our managers

$10,000 10 Modules Workbook Bonus Programs Custom Login 5 Free Copies

$59/manager

$2,997$3,997

Up to 50 Managers

Request a Demo?

www.NineMinutesOnline.com

10 Modules Workbook Bonus Programs Custom Login 5 Free Copies

1. 2. 3.

$3,997

Save $1,000

$2,997

www.NineMinutesOnline.com

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Nine Minutes on Monday Online