Staff Handbookwww.nightingale-birmingham.nhs.uk

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I would like to take this opportunity to welcome you to the NHS Nightingale Hospital Birmingham.

As part of our team, you will be crucial in our efforts to collectively deliver the care needed for many patients in the region. At the same time you are helping to support the organisations you usually work for, by easing the pressure on them.

I appreciate that all of us are in a new environment which will pose challenges in terms of familiarity, the scale of the task and the fact you are not working amongst teams who usually look out for each other. Be assured, we are all part of one new team with a common goal: to support one another and our patients in the best way possible.

It is important that if you have any questions at all, any concerns, or any suggestions that could improve the way we work at the Nightingale, that you communicate these to your managers. The leadership team is here to help and to ensure your health and wellbeing is not overlooked at this difficult time.

Finally, I would like to say thank you. Thank you on behalf of the public you care for, some of them friends and relatives; and thank you on behalf of all of our trusts who need you more than ever in the crucial role you are so generously carrying out.

Lisa Stalley-GreenExecutive Chief NurseUniversity Hospitals Birmingham NHS Foundation Trust

To view Lisa’s welcome film, please visit: bit.ly/39PMKWv

NHS Nightingale Hospital Birmingham National Exhibition Centre (NEC), Marston Green, Birmingham B40 1NT

www.nightingale-birmingham.nhs.uk Twitter: @NightingaleBham

Instagram: @NightingaleBham

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Key questions

What is the aim of NHS Nightingale Hospital Birmingham?• To support referring acute sites within NHS Trusts across

the West Midlands region to provide surge capacity for Covid-19 patients.

• To provide up to inpatient beds for Covid-19 patients when at full capacity.

• To provide compassionate, effective, efficient and safe care when NHS hospitals are reaching full surge capacity.

• To deliver the same clinical outcomes as established NHS hospitals when at surge capacity for Covid-19 patients.

Where can I park?Once on the NEC campus, staff need to enter via Gate 3 and park in the North 1 car park. Parking is free of charge but you will need to display a vehicle ID disc which will be supplied as part of your induction. Please observe the 20 mph speed limit on site. A pedestrian walkway and crossing will take you to the entrance.

What are the public transport options?Birmingham International railway station is on the NEC campus. There are plans for a staff bus which will run from station to the hospital entrance in line with shift patterns. Please note – the indoor pedestrian access through the NEC site (via the Piazza and Skywalk) is not open.

For more information about public transport across the region please go to: www.wmnetwork.co.uk/plan-your-journey/network-overview

There is free travel for NHS workers – please go to www.wmnetwork.co.uk/nhstravel to find out more.

Free shuttle services are operating from some Park and Ride and rail and Metro interchanges by a ring and ride service. Further details can be found here: www.wmnetwork.co.uk/nhstravel

Can I cycle?Cycling is allowed on site but there are no designated cycle paths.

Cycle storage is available near to the Atrium 1 entrance.For more information, please go to www.thenec.co.uk/visitors/getting-here/ Where do I enter the building?Staff enter the building under the Nightingale Hospital Birmingham sign (Atrium Entrance 1).

Where can I get my ID badge?You need to bring your existing NHS (or relevant organisation) photo ID, and will be supplied with a specific NHS Nightingale Birmingham security card at your induction. You will need both to get into the building.

Where can I eat?Hot and cold food is available on site 24/7 at the staff restaurant. Out of hours, only frozen meals will be available. Microwave facilities will be available during these times. Please do not take food outside the staff restaurant. There are also vending machines in the atrium area.

Where do I get changed?There are male and female changing rooms on site. Each day you will change into a fresh set of scrubs. Scrubs will be laundered for you. There are lockers available but please leave all valuables at home. There are no staff showers on site.

PPE can be collected at entrances to each Hall.

I already have some annual leave booked – what should I do?Please let your line manager know as soon as possible and also email the Nightingale Workforce inbox: NightingaleWorkforce@uhb.nhs.uk.

It would be ideal if staff were available for the whole period that the Nightingale Hospital is required, but HR will do their best to honour any pre-arranged annual leave.

I need to take some annual leave – how can I request this?If you are a seconded member of staff then this should be agreed by your manager at the Nightingale, booked through your home organisation and sent through to the Nightingale Workforce inbox: covidstaffingbirmingham@uhb.nhs.uk

Who do I contact if I need to phone in sick?Please call the Nightingale Workforce on 07919 141 742. If you have been seconded from another NHS organisation, the Workforce team will notify your home organisation on your behalf.

Maps • NEC site map (see page 8)• NEC atrium map (see page 9)• NEC Hall 12 layout (see page 10)

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Essential information

Care model principlesNHS Nightingale Hospital Birmingham will offer an inpatient service seven days a week, 24 hours a day. Its primary function will be to treat Level 0 and Level 1 patients to maintain capacity in feeder hospitals. This incorporates:a. Ongoing medical care for patients being treated for

COVID-19 b. Ongoing medical care for patients with incidental

COVID-19c. Patients with COVID-19 on an End of Life Care (EOLC)

pathwayIf it is clear that the requirements for ventilated capacity is being overwhelmed in the acute trusts, then the ventilated capacity will be available:d. Invasive ventilation, non-invasive ventilation and CPAP.

Chaplaincy/Spiritual CareThere is a Multi-Faith Hub on site. Religious symbols are available for those who wish to use them and the direction of Mecca is marked. The Chapel, Prayer Room and Wudu rooms (male and female) are located within the Multi-Faith Hub and are available for all.

Chaplains representing different faiths and traditions will be available to provide comfort and spiritual care to staff should they wish – whether they are religious or not.Chaplains offer a compassionate and listening ear whether religious or not and confidentiality is always maintained.

Clinical imagesIf you need to take clinical photographs of a patient, and do not have access to the UHB professional clinical photographers, you MUST use the Secure Clinical Image Transfer (SCIT) mobile phone app.

Please complete an online form: www.scit.uhb.nhs.uk. This will be authorised within 24 hours, and you will then be able to download the SCIT app to your phone.

Please watch the short training video before you begin using SCIT and remember to abide by photographic good practice. If you have any questions about SCIT please email SCIT@uhb.nhs.uk

Emergency numbers• Security – emergency – 0121 644 6666 (NEC Security

Control Room)• Security – non-emergency – 0121 767 2797 (NEC

Security Control Room)• Fire – 0121 767 3333 (NEC Operations Centre)• Police – 999• IT Services 24/7 service desk – 0121 424 1130A telephone directory sheet will be available on-site near telephones.

EquipmentIf a piece of medical equipment e.g. blood pressure machine or syringe driver, breaks or needs repair please telephone Electro-Biomedical Engineering (EBME ) who are on site – the number can be found in the hard copy telephone directory. EBME are also operating an on-call service.

For issues with non-medical equipment e.g. beds or bedside tables, please contact the on-site warehouse via telephone. For any urgent issues, please email angela.mather-crane@uhb.nhs.uk

Family Liaison Team The Family Liaison Team has been set up to give daily general updates to relatives via a telephone call each afternoon.

Staff will need to complete a proforma each morning, identifying which patients they require this service for and giving the relevant information to enable the update. This will include the details of the next of kin and password agreed for the exchange of information.

The Family Liaison Team will only give general updates – any contact with relatives regarding significant changes in condition, end of life discussions or discharge plans should be made by the ward. Email: Familyliaison@uhb.nhs.uk

The PALS office will remain open (0121 424 0808) for general patient/relative concerns, queries, and signposting.

Feeder hospitalsThe following Trusts are able to send appropriate patients to the NHS Nightingale Hospital Birmingham:• Wye Valley NHS Trust

» Hereford County Hospital, Hereford• Worcestershire Acute Hospitals NHS Trust

» Worcestershire Royal Hospital » The Alexander Hospital, Redditch

• Shropshire and Telford Hospitals NHS Trust » Princess Royal Hospital, Telford » Royal Shrewsbury Hospital, Shrewsbury

• University Hospital North Midlands » Royal Stoke Hospital, Stoke on Trent » County Hospital, Stafford

• University Hospital Derby and Burton NHS Trust » Queen’s Hospital, Burton » Royal Derby Hospitals

• The Royal Wolverhampton NHS Trust » New Cross hospital, Wolverhampton

• The Dudley Group NHS Trust » Russells Hall Hospital, Dudley

• Walsall Healthcare NHS Trust » Walsall Manor Hospital, Walsall

• Sandwell and West Birmingham NHS Trust

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» Birmingham City Hospital, Birmingham » Sandwell General Hospital, West Bromwich

• University Hospitals Birmingham NHS Foundation Trust » Queen Elizabeth Hospital, Birmingham » Good Hope Hospital, Sutton Coldfield » Heartlands Hospital, Bordesley Green » Solihull Hospital, Solihull

• Birmingham Women’s and Children’s Hospital NHS Foundation Trust

• George Eliot Hospital NHS Trust » George Eliot Hospital, Nuneaton

• University Hospital Coventry & Warwickshire NHS Trust » Walsgrave Hospital, Coventry, » St Cross Hospital, Rugby

• South Warwickshire NHS Foundation Trust » Warwick Hospital, Warwick

Fire safetyPlease follow all the fire safety advice given at your staff induction.

Non-clinical staff will use the existing NEC fire assembly points which are shown on the maps.

To report a fire, please telephone 0121 767 3333 (NEC Ops Centre).

First AidThere is a basic first aid box at the staff entrance.

Floor coordinatorsWithin each Hall there will be a floor coordinator who is the point of contact for urgent operational queries.

Freedom to Speak Up GuardianProfessor Julian Bion is the FTSUG, Honorary Consultant in Critical Care Medicine. You can contact Prof Bion as follows:Email: FreedomToSpeakUpGuardian@uhb.nhs.ukTel: 0121 371 6816 / 07798 853 640

You can also speak to one of UHB’s confidential contacts – details here:www.uhb.nhs.uk/one-trust/ftsug/confidential-contacts.htm Health and wellbeing supportStaff and volunteers will have access to a comprehensive range of support including a telephone helpline 0300 131 7000 (07:00–23:00 every day), 24/7 text support (text FRONTLINE to 85258); online training and resources; psychological first aid training; supervision by peers/mentors; remote support; access to clinical leadership and psychological trauma expertise; occupational health; employee assistance and mental health support. We are planning to introduce 24/7 face to face support in the NEC and hoping to be able to provide the same service in centrally booked hotels. We recognise some individuals

may need support once their time at the Nightingale is complete and we are working on solutions for that.

Support services will be continually reviewed and updated to ensure everyone is receiving the wellbeing support they need.

There is a Quiet Room available to all staff. The room can be used by staff in need of a quiet place to reflect. You can find further information on the dedicated health and wellbeing staff support webpages by visiting www.uhb.nhs.uk/coronavirus-staff

Hotel accommodationSome staff and volunteers working at NHS Nightingale Hospital Birmingham may require accommodation near the NEC for a wide range of reasons. Hotels close to the NEC are available, with free transport provided for travel between hotels and the NEC campus aligned to shift start/end times. Hotel rooms will also be made available for staff or volunteers that wish to self-isolate in a hotel if a member of their household is symptomatic. Staff and volunteers do not have to stay in hotel accommodation and can stay in their own home if they wish. If you have been rostered to work and you require accommodation, please email covidstaffingbirmingham@uhb.nhs.uk

HousekeepingHousekeepers will be in each clinical area during normal hours. Out of hours, a rapid response team will be available for urgent requests.

Human ResourcesThere is a dedicated Nightingale Birmingham Workforce advice line – please telephone 07919 141 742.

Interpreting ServicesIf a patient requires interpreting services, please use Word 360 telephone service. Hard copy ‘Language Cards’ will be available in the Halls with contact details and the process to follow. For any queries, please contact Interpreting Services via email: interpreting.service@uhb.nhs.uk.

ImagingThe following will be available on site:Chest X-ray, general plain film, diagnostic ultrasound and interventional ultrasound.

Paper request forms will be completed and there will a process for urgent requests.

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IT ServicesThe following clinical systems are available on site:PICS/Clinical Portal/PAS (for medical records team)/CRIS/CareStream Vue Motion (PACS)/NORSE/UHB intranet.

There is a mixture of generic PCs (for use by all) at the ends of pods and UHB PCs (needing UHB log ins) at staff bases and various offices.

Telephones are available but staff will need to use full telephone numbers to dial out i.e. not extension numbers. Internal numbers will be used within the Nightingale Hospital.

Telephone contact lists will be displayed on walls/near telephones.

The IT Services 24/7 service desk can be contacted on 0121 424 1130.

Library ServicesStaff at Nightingale have online access to some of the best quality resources and support from the UHB Knowledge and Library Service.

All resources can be accessed onsite and offsite for free with a UHB Athens username and password. To register please visit openathens.nice.org.uk.

Evidence searches can be performed by a qualified librarian using this form: uhblibrary.co.uk/?q=content/literature-search-request

The team offer a document supply service for any full text articles. They also provide bespoke training on online resources.

To contact the team, please email qehb.library@nhs.net. To access online resources and services for Nightingale staff visit: uhblibrary.co.uk/?q=content/resources-and-services-nightingale-birmingham-staff

Mobile MessagingWhen using mobile messaging such as WhatsApp, please remember the following: • Please limit the use of personal confidential information• Always ensure you are communicating with the intended

individual • Only install apps from an official app store such as the

Apple App Store, the Microsoft Store or Google Play• Make sure you set and regularly review your privacy

settings • Beware of group chats and the liabilities of sharing

information too widely

PayrollStaff who have been redeployed from NHS trusts across

the region will continue to be paid via their home organisation using existing processes.

New staff employed via UHB+, UHB’s in-house staff bank, will be paid weekly in line with the current process. UHB staff will continue to be paid via the existing process.

PharmacyThere will be an on-site pharmacy warehouse for just-in-time deliveries.

Staff will not be using standard control drug cupboards and there will be medication storage in each hall.Medicines must be administered in line with the approved process outlined in the UHB Medicines Code. Exceptions to this practice agreed for the Nightingale Hospital Birmingham are:

Injectable medications administered via a bolus may be given by a single practitioner without the need for a second independent check.

The following exceptions exist:• Cytotoxic or Chemotherapeutic medications must have a

second independent check• Controlled Drugs must have a second independent check• Medicines added to fluid for administration via an

infusion

Note, a professional should also consider a second check in the following scenarios:• When administering an unfamiliar medicine• Where complicated calculations are involved e.g. weight

related doses, variable administration rates, changes between units of measurements, where medicines are mixed/added

Policies and procedures The NHS Nightingale Hospital Birmingham will operate under the policies and procedures of University Hospitals Birmingham NHS Foundation Trust. Where possible, these will be directly followed. In a small number of cases, due to the unique nature of the Nightingale, local amendments to UHB policies and procedures have had to be made. Details of Nightingale-specific policies and procedures, including information on how these differ from UHB, will be available on www.uhb.nhs.uk/coronavirus-staff in due course.

PorteringSenior staff can call for a porter from their staff base. Porters will be available 24/7.

PPE Appropriate PPE will be available on site.

Security and accessThere is a security presence on site 24/7. The security team

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are based near the staff entrance.

Once on site, you will be able to access all areas apart from locations which may contain patient records such as ward manager offices and medical record offices.

To keep staff and patients safe, there is no access to the site without your existing photo ID (NHS or other organisation) and your new Nightingale security card.

Shift patternsShift timings are: day shift: 07:00–19:30; and night shift: 19:00–07:30. There will be a 30 minute handover period between shifts.

Shift patterns are: Two day shifts; two night shifts; three days off

These will vary depending on profession.

Social media and media requestsPlease follow the NHS Nightingale Hospital Birmingham on social media:Twitter: @NightingaleBhamInstagram: @NightingaleBham

Personal mobile devices should not be used on wards. No staff, and most importantly patients, should appear in any content that you post. If you’re posting more generally while working at the NHS Nightingale Birmingham, please be mindful of your surroundings. Again, staff should not appear in any content you post. This also includes posting images of your work pass or having a picture where your work pass is on show.

If your social media bio mentions your usual role in the NHS or your temporary one at the NHS Nightingale Hospital Birmingham, please be mindful of what you post online that isn’t related to work. By identifying yourself as a staff member, what we say and do reflects on our organisation.

Be aware that your activity on social media can be traced back to you, so please take responsibility for protecting security online.

If you are posting on social media using a personal account, please adhere to UHB’s Social Media procedure which can be found here: www.uhb.nhs.uk/Downloads/pdf/controlled-documents/SocialMediaProcedure.pdf

If you receive any media requests, please contact communications@uhb.nhs.uk or call 0121 371 6491. Out-of-hours, please contact the on-call press manager via the UHB switchboard on 0121 371 2000.UHB’s media policy can be found at www.uhb.nhs.uk/Downloads/pdf/controlled-documents/MediaPolicy.pdf

VisitorsDue to the absolute priority of care, and the highly infectious nature of COVID-19, there will be no access for patient visitors on site.

For patient advocates and those individuals who are required to make decisions on behalf of a patient without capacity, this should be done by telephone.

Virtual visiting will be available via the electronic tablets supplied which can be used for video calls.

Relatives will also be able to send in messages to patients via LettersForLovedOnes@uhb.nhs.uk and volunteers will deliver them.

VolunteersThere will be volunteers working at NHS Nightingale Birmingham. If you have a role for a volunteer, please contact 07775 119 462.

WasteWaste facilities will be available throughout the Nightingale site. There are no recycling facilities on site.

West Midlands Ambulance ServiceWest Midlands Ambulance Service University NHS Foundation Trust will undertake transfers and discharges to and from the Nightingale Hospital Birmingham. The Trust will coordinate these journeys through its robust Patient Transport Service and Emergency and Urgent Service arrangements.

For patients requiring a ‘frontline’ emergency ambulance crewed by a paramedic level clinician, please call 01384 215520.

For patients able to travel by non-emergency patient transport service, please call West Midlands Ambulance Service on 0345 200 6867.

Patient Transport Service vehicles can transfer/discharge patients who are suspected and positive for COVID-19. The vehicles carry oxygen and staff are trained and equipped to wear Level 2 PPE.

Any patients requiring ventilation or an aerosol generating procedure en route should be conveyed by a ‘frontline’ emergency ambulance.

For further information about the NHS Nightingale Hospital Birmingham, please visit the staff website: www.uhb.nhs.uk/coronavirus-staff

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Lorry Park

N3

N2

N4

N5

N1B

N1

N1A

N12

E1E3

M6Junction 4

Nort

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Bickenhill L

ane

BickenhillLane

Pend

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EastwaySouthw

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Bickenhill Lane

Coventry

A45

M6/M1/M6 Toll

M40/M5

Birmingham

A45M42

M42

J6

To London Euston Station(A

ppox 70 minutes)

Birmingham

InternationalRail Station

To B

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New

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SkywalkPiazza

Hall 16

Hall17

Hall18

Hall19

Hall20

Hall6

Hall7

Hall8

Hall9

Hall10

Hall11

Hall12Hall

5

Hall4

Hall1

Hall2

Hall3

Hall3a

N1

Ibis Styles Hotel

Hilton BirminghamMetropole Hotel

Crowne PlazaHotel

GentingHotel

Novotel, IbisEtap Hotels

P2

PendigoLake

G3

G2

G4G5

G1

A3

A1i

MoxyHotel

Staff car park

A1

Site Map

Key

A1/A3 Atrium entrances

Security desk

The NEC woodland

Car parksEast: E1-E5North: N2-N5West: West car parkOnly in use when directed by NEC signs/traffic staff

Gates

Airport

Train

Pedestrian routes

Walking route to railway station

Pedestrian routes subway

G1 G2 G3 G4 G5

Staff Car Park N1

FREE staff shuttle bus 24/7

Lorry Park N12

Nightingale Hospital Hall 8-12 & 16Fire Assembly Point Locations

for non clinical staff

Centre StageThe grassy area in front of lake opposite the corner of Hall 5The Bear Grylls Adventure and RWASouth 2 car park / gate 4 car park / lakeside and beachHalls 1-5South 2 car park / gate 4 car park / lakeside and beach

Halls 6-8 (Inc. Traffic and WPCT)

Staff car park, gate 4 car park or north 1Halls 9-12 and 16

Outside exhibition area (OEA) and staff car park, north 1 Halls 12-20

North 3, north 12 Warehouses, Blocks A-D

Gate 4 car park

G3

Smoking shelter

Cycle shelterTesco shopTesco click and collect

Please use Gate 3 to access car park North 1 N1

Staff car park

Please use Atrium entrance

Staff entance to NHS Nightingale Hospital

Birmingham

A1A1

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Changing rooms (scrubs collection) and lockers

Organiser offices / Ward offices

Smoking shelter

Health and wellbeing hub

Pathology specimen reception

Multi-faith hub

Staff restaurant

Ambulance entrance

PPE collection

Staffrestaurant

Hall (ward)

11

Hall (ward)

10

Hall (ward)

12

Hall (ward)

9

Hall (ward) 8

Hall (ward) 7

Hall (ward)

6

Hall (ward)

19

Hall (ward)

18

Hall (ward)

17Hall (ward) 20

Security desk

Cycle storage

Main staff entrance

Accessible toilet

Toilets

Atrium Map

Atrium entrance 1

Atrium entrance 3

Cash machine

Patient discharge

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Patient showers x4 Patient showers x4

10 person nurse station/base

Bed bay layout – Hall 12

Patient beds

Patient accessible toilet

Patient men’s toilet

Patient women’s toilet

Organiser offices/ Ward offices

PPE collection

Staff beverage bay

Resus trolley

Deceased patient exit

Fire exit

Staff toilets on

concourse

Door 12.5

Doo

r 12

.3D

oor

12.2

Door 12.4

Door 12.1

Entrance / Exit from Atrium

Clean utility (worktop with power and data trunking).

High level cupboards

Clean utility (worktop with power and data trunking).

High level cupboards

10 person nurse station/base

Near patient testing

Drug prep room

Hot water point

Hot water point

Drug prep room

Near patient testing

O2 Bottle store

Dirtyutilityroom

Dirtyutilityroom

Dirtyutilityroom

Dir

ty u

tilit

y st

ora

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Dir

ty u

tilit

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Cleaners room

Dirtyutilityroom

Cleaners room

Dirtyutilityroom

Hot water point

Hot water point

Patient shower

/ WC

Patient shower

/ WC

Patient shower

/ WC

Patient shower

/ WC

Patient shower

/ WC

Patient shower

/ WC

Patient shower

/ WC

Patient shower

/ WC

Hot water point

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Emergency access to Hall 11

Imaging and scan

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Coronavirus: Your health and wellbeing Six Ways to Wellbeing

Eat and drinkKeep hydrated (drink!) and eat regularly.Preferably with hot or warm drinks.

Exercise Keep healthy by doing easy regular exercise in the comfort of your home or outdoors for fresh air, if possible.

Be mindfulSpend some time looking after your mind: focus on relaxation and breathing techniques.

Connect Stay in contact with friends and family who may be isolated.

Keep learningTake up a new hobby like learning to bake, taking up art, or read a new book.

GiveOffer help and support to neighbours and friends if you are able to, whilst remembering to look after yourself.

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NHS Nightingale Hospital Birmingham National Exhibition Centre (NEC), Marston Green, Birmingham B40 1NT

www.nightingale-birmingham.nhs.uk Twitter: @NightingaleBham

Instagram: @NightingaleBham

Emergency numbers

Security – emergency 0121 644 6666 (NEC Security Control Room)

Security – non-emergency 0121 767 2797 (NEC Security Control Room)

Fire 0121 767 3333 (NEC Operations Centre)

Police 999

IT Services 24/7 service desk – 0121 424 1130

Nightingale Hospital Birmingham Staff Handbook. Edition 1. 30 April 2020