SFIA ConferenceSFIA Conference

Kimberly Clark Experiencey p

The KC StoryThe KC Story• Kimberly Clark – A global company that y g p y

competes in multiple markets (Consumer Products, Health Care and Professional)Products, Health Care and Professional)

• KC – Business Considerations– Highly competitive markets– Mergers and acquisitions– Need to contain “Back Office” costs– Emphasis on Talent Management– Emphasis on Talent Management

Why did KC choose SFIAplusWhy did KC choose SFIAplus• Strategic focus on growing talentStrategic focus on growing talent

– Rapidly changing technology – Ever increasing demand from business while needing g g

to contain spending• Employees are seeking a clearer understanding of

career opportunities• Needed to move fast with talent management

solutions• Required a low cost solution

KC / BCS ApproachKC / BCS Approach

• Conducted limited pilot in 2009 with our ProjectConducted limited pilot in 2009 with our Project Delivery Management group

• Exposed the team to the raw material using the• Exposed the team to the raw material using the BCS Role Model serviceB ilt f l f kill t h l l• Built four roles of one skill at a chosen level

• Team performed a skills assessment against the description and the SFIAplus framework overall

Key DiscoveriesKey Discoveries• Team directly linked SFIA skill level with y

organisational level – Failed to see other factors that influence job level

C d t thi k h– Caused us to re-think our approach• We focused on building a comprehensive role

definition that includes:definition that includes:– Skill requirements (SFIAplus)– Leadership p– Job level (model organisation)– Technical requirements

Key DiscoveriesKey Discoveries

• Required close coupling with corporate Talent• Required close coupling with corporate Talent Management initiative

• Guiding principles around skill level assignmentGuiding principles around skill level assignment is critical

• Senior IT Leadership sponsorship and p p pinvolvement a MUST

• Established successful implementation as a key IT leadership objectiveIT leadership objective

Perceived Benefits of SFIAplusPerceived Benefits of SFIAplus

• Speed of deployment• Speed of deployment • Pick & Mix rather than craft• Recognised by KC’ers as a “Source of

Truth” – no challenges to quality of contentTruth no challenges to quality of content• Focuses on significant measurable skills• Standardised language – consistency of

definitions across the enterprisep

Benefits Seen so FarBenefits Seen so Far

• Organisation sees this as an investment in themOrganisation sees this as an investment in them– Enables individual development plans– Supports career planning effortspp p g

• Provides a foundation for future Talent Management effortsg– Provides visibility to other career opportunities– Supports recruiting activities– Enables skills assessment and identification of skill gaps– Enables training and education planning

Major ChallengesMajor Challenges• IT Leadership Buy-Inp y• Customise or Standardise• Alignment of Org Role structure and SFIA job levels – the

need to avoid skills inflation• Building a sustaining model

Ongoing go ernance– Ongoing governance– Support resources and requirements

• “English Pros” for the non-UK audienceEnglish Pros for the non UK audience– too subtle at times

• Communication and Change Management

Key Messages from KCKey Messages from KC• Secure senior leadership sponsorship early and p p p y

maintain it• Build a high powered implementation teamBuild a high powered implementation team

– Respected throughout the organisation– Knowledgeable of their organisationKnowledgeable of their organisation– Passionate about talent management

• HR on board from the start• HR on board from the start– Ensure alignment with enterprise initiatives

Ch i f th– Champions for the cause

Key Messages from KCKey Messages from KC

• Agree on the role structure before embarking onAgree on the role structure before embarking on building skill profiles

• Create a talent management strategy and• Create a talent management strategy and understand how the SFIAplus tool set supports the strategythe strategy

• Don’t let perfection be the enemy of good– Accept the 80% fit– Be willing to move rapidly and adjust if necessary

The Journey Continues