nigel green 5di ltd, uk iasa esummit april 2017 · 2018-05-02 · “we need your help to modernise...

Nigel Green 5Di Ltd, UK

IASA eSummit April 2017

It’s hard to recognise innovation until it’s happened…

“If I had asked people what they wanted, they would have said faster horses.”

The familiar doesn’t always help us understand the new.

Horses & unicorns

The familiar versus the exotic.

TRADITIONAL FIRMS BORN-DIGITAL FIRMS

Who behaves like unicorns?

Think & behave disruptively. We’ve all heard of them, but have they been…

http://www.mckinsey.com/Industries/High-Tech/Our-Insights/Grow-fast-or-die-slow-Why-unicorns-are-staying-private?cid=digistrat-eml-alt-mip-mck-oth-1606

“Since 2013, an increasing number of technology companies have achieved “unicorn” status: valuations upward of $1 billion in private markets.“

- McKinsey, May 2016

…hidden in plain sight?

Hidden in plain sight?

Unicorns are living among the “horses” … and eating their lunch!

Is this just the tip of the iceberg?

20% World’s unicorns are from China

https://www.cbinsights.com/research-unicorn-companies

Over half of organizations plan to follow the Digital-native’s “way of

working” to improve their agility …

according to research

by IDG Connect in 2016

http://www.businesswire.com/news/home/20160315005089/en/IDG-Connect-Microservices-Firms-Battle-Monolithic-Restrictions

Who else is adopting?

Traditional firms are adopting the unicorn’s way-of-working

Customer Service, Revenue, Cost, Merger & Compliance challenges.

Mr. Black the CIO

“Reduce IT running Costs”

“We must keep our Regulator happy!”

“We need your help to

modernise our Retail stores”

“We plan to buy the 2nd largest

firm. Be ready for a merger – we want one IT solution”

“Our customers

need one great experience – in store & mobile”

Mr. Black joins ACME (early 2015)

? ?

A hunch he could learn from the digital unicorns – even though he was starting from a very different point..

What Would the Unicorns Do?

SaaS

IaaS

Developers PaaS

Do Work On

Use Resources Of

Build Solutions On

Users

Developers

Broadly adopted Cloud usage.

Cloud Mode 1: Horses Outsourced IT

Firewall

XaaS XaaS

XaaS

XaaS

XaaS

XaaS

XaaS

Cloud Mode 2: Unicorns Cloud Everywhere

http://internetofthingsagenda.techtarget.com/definition/fog-computing-fogging

Private Cloud(s) Public Cloud(s)

Everything’s a Service on the Cloud ecosystem.

Firewall

And there’s more – A seismic shift in computing.

A much bigger change than Mainframe to Client Server.

The New Compute Platform

XaaS

Services everywhere: an ecosystem of macro and micro services.

Services, services & more services

“I like the simple elegance of a

Cloud Services-Everywhere

model”

“We can be flexible on how we source the

services we need – externally or

internally”

Firewall

XaaS XaaS

XaaS

XaaS

XaaS

XaaS

Private Cloud(s) Public Cloud(s)

“We should focus first on the business

differentiating services…”

“…and how to establish

foundation that will enable the whole services

ecosystem”

Business Unit Leads Analysts & UX specialists & Technicians

NEW SMEs ENTHUSIATIC INCUMBANTS

A small team with one shared vision.

A new way of working

The Progranme Director

The Consultant The Designer The CIO

NEW LEADERSHIP TEAM

A culture of agile experimentation.

Unicorn culture

“…cloud-oriented architecture should be prototyped and refined by small "innovation teams" that can perform a scouting mission to specifically trailblaze how the organization and culture can be adapted to the new cloud-based world of software development. These missions should not be throwaway projects, but a high degree of risk is implied, and the culture of "fail fast and fail often" should be the mantra”.

IDC February 2016

Business Unit Leads Analysts & UX specialists & Technicians

NEW SMEs ENTHUSIATIC INCUMBANTS

The Progranme Director

The Consultant The Designer The CIO

NEW LEADERSHIP TEAM

The ACME challenge: deliver a working prototype within 90

days.

Focus on the Customer & Revenue first.

The CIO’s strategy “Reduce IT

running Costs”




“We plan to buy the 2nd largest firm. Be ready for a merger – we want one IT

solution”

“Our customers need one great experience – in store & online”

•  IMPROVED CUSTOMER SERVICE: •  Create an Omni-Channel experience, in store or mobile. •  Establish new levels of situation awareness through near real-time

analytics and use it to improve customer insight. •  Improve the in-shop environment: happier staff = happier customers.

•  IMPROVED REVENUE: •  attracting new customers & retaining old ones through improved

interaction at all touch-points. •  ability to respond to new demands and new routes to revenue

through micro-marketing.

Demonstrate route to all four business outcomes, within the 90 Days.

The CIO’s strategy “Reduce IT

running Costs”




“We plan to buy the 2nd largest firm. Be ready for a merger – we want one IT

solution”

“Our customers need one great experience – in store & online”

•  AVOIDED COSTS:

•  License cost reduction through the replacement of databases and middleware with Open Source Software.

•  Create a platform for rapid integration.

•  EXCEED REGULATORY MANDATES: •  Open-up data and create process transparency through business

event-logging leading to exceptional process auditability.

Significant enough progress was made within 30 days to gain the

support of the entire C-Suite.

Since the initial project, their

digital transformation has expanded to cover almost every

aspect of their business…

The pace of change has continued, yet the scope has increased 30 fold!

Galloping Ahead

NEW WORK STREAMS:

1.  Cloud Office Tools: 10,000 users, across two P&Ls, converted to a single new instance of Google’s G-Suite in 10 weeks.

2.  SaaS CRM, Marketing & BI: SalesForce and Azure-based SaaS offerings integrated with ACME ‘Data Fabric’ – a Microservices “integration & innovation” platform.

3.  New Gaming Kiosks: 10,000 Customer self-service kiosks to be migrated to a Cloud-native architecture by summer 2018. This will increase revenues by > 50%.

4.  DevOps Establishment: New hires working with external SME’s to introduce Agile/DevOps Ways-of-Working to existing IT teams.

How’s that possible?

The Tools ACME used

Found In Design is about transformation Tools

The emphasis: agility, innovation and pragmatic governance (of the architecture of the enterprise).

KEEP IT SIMPLE

MAKE IT

FAST

MAKE IT SCALE

From Enterprise Architecture to Evolutionary Architecture

Enterprise Architecture vs Evolutionary Architecture

Enterprise Architecture Evolutionary Architecture Information & Technology and Business Processes Culture, Information & Technology and Business Processes

Certainty Experimentation

Top-Down Decisions Distributed Decisions

Standardised Governance Customised, Multi-Context, Governance

Big-Models-Up-Front Actionable Principles, Policies & Standards and Design Patterns Application & Database Focus Service & API Focus

Compliance Measurement Business Outcome Measurement

Complicated/Unwieldy Frameworks Nimble, Iterative, Techniques

Precisely Defined Requirements Agile, resilient, solutions which scale

Vendor-Led Solutions Designed-Outcome-Led Solutions

Architecture as a specialism – for the few Architecture as a practice – for all

Architect-as-a-Guru Architect-as-an-Advisor

Evolutionary Architecture is a cultural shift which involves the whole organisation.

Evolutionary Architecture at ACME

Design: Context-aware & principle-led, flexible solutions that will scale and evolve.

Know That Context is King – There is no one-size-fits-all governance. DESIGN-IN Governance measurements for sustainable innovation and agility. Make Transformation Principles Actionable – DESIGN them carefully, you’ll be glad you did! Scalability is as important as Agility – Don’t solely focus on AGILE/SCRUM projects DESIGN-IN the ability to scale (and support) early. Recognise Resilience as a Requirement - DESIGN and BUILD a flexible solution – Bamboo Wins over Steel! Make Evolvable Plans – DESIGN Coarse-Correction points at the start, and use them as the ‘heart beat’ of the transformation.

Where Did We Start?...

… By Standing On Shoulders of Giants…

The Condor Cluster – 1,760 PS3s. The world’s 33rd Supercomputer (2010)

Military-Grade Techniques

Dan Ward, Lieutenant Colonel US Airforce, (retired).

https://phys.org/news/2010-12-air-playstation-3s-supercomputer.html

Capable of performing 500 trillion floating point operations per second (TFLOPS), making it the fastest interactive computer in the entire US Defense Department.

Striking the right balance between Complexity and required business outcome (Goodness).

The Simplicity Cycle


From Enterprise Architecture to the Unicorn’s Evolutionary Architecture

Observation To Action By Design

Colonel John Richard Boyd (Military Strategist)

Boyd’s OODA Loop

https://matthewemay.com/mind-of-the-warrior-got-ooda/

Enables managers to identify how they perceive situations, and to make sense of their own and other people's behaviour.

CYNEFIN: Different Ways Of Navigation

Dave Snowden Complexity & Sense-making

https://en.wikipedia.org/wiki/Cynefin_framework

So We Take Pragmatic Military Thinking and Apply The “Found In Design” Tools…

Simple tools that are easy to understand & engage everybody.


The CHANGE DESIGN journey starts with just FIVE words:

VALUES

POLICIES

EVENTS

CONTENT

TRUST

Found In Design Toolset Examples

Simplicity

Emergence

Behaviour


Understanding the services being designed.

Self–Service Kiosk




Design them collaboratively.


Business Outcomes: The risks and mitigations.

0 0.5

1 1.5

2 2.5

3 3.5

4 4.5

5 App1 Not Deployed

XY Inc. Relationship

UX + Performance

Customers' Trust of Pricing

Reliance on External Resources

ABC Kill Project Data Fabric Knowledge

Scalabity/Supportability

Requirements Knowledge

Cross-Project Dependencies

Too focused on AGILE/SCRUM objectives

Assessment #1

Assessment #2


Find out more from Digital Transformation a community experts…

You don’t need to buy a book: FiD is FREE!

The Good News

A Creative Commons Community Project

blog.foundin.design and post a comment to join the tribe!

Tap in to the thinking of “Digital Transformation” experts worldwide.

[email protected] Mobile:+44 7943 137344

Twitter: @taotwit https://www.linkedin.com/in/nigelgreen

blog.foundin.design horsesunicorns.blogspot.co.uk

Of Horses & Unicorns

Earlier in 2016: “A month ago, everyone was using their UnionPay credit cards, now

everyone is just tapping their phones” – Tim Inglis, Google

Digital disruption in China

http://www.economist.com/news/business/21660996-chinese-online-giant-looking-new-sources-growth-clicks-bricks

Omni-Channel Select technologies & services which are appropriate for use by both retail store and online channels.

Leading Edge Not Bleeding Edge Use technologies & services which have been adopted by class leading digital businesses and proven at scale in real world operations.

Design For Uncertainty Design for flexibility which allows systems to be more quickly replaced and/or enhanced, to reflect continuous customer feedback, and to enable strategic agility should there be a significant shift in the market.

Right Time Information Design for real time or near real time information as needed – avoid batch ‘end-of-days’.

Open Data & Interfaces Design systems by default to allow all their data to be consumed in an open way, so that data can readily be aggregated and used as a single version of the truth, internally and externally.

Scalable / Agile All solutions must allow ease-of-scale, through replication and be highly agile, through ease of configuration.

Available All solutions must be highly available; able to deal with degradation of elements of the solution without impacting operational capability or the end user experience.

Device & Channel Agnostic Any solution must be able to work on any ACME device natively and available across the Internet.

ACME Transformation Principles

ACME Transformation Principles

Measurable business principles – understood & supported by the Excom.

Reducing Cost Of Ownership By choosing ‘open source’ or ‘cloud’ solutions’, which can run on minimum spec devices, and allow retirement of legacy. By adopting a ‘rent don’t buy’ mantra and adopt an OPEX model which is scalable (up and down) based on actual usage.

Smart Stitching Utilise best of breed SaaS and/or ‘open source’ products where possible and focus on ‘stitching’ these solutions together.

Incremental Changes Utilise a Microservices approach to allow gradual deployment of new capability towards an overall vision, but without large scale transition states, and hence reduce business operational impact

Build for Competitive Advantage; Buy for Competitive Parity Build tech/services that enhance or automate a capability that is a competitive advantage for ACME. Do no re-invent functionality that can be provided by commodity services

Keep things simple to start and evolve.

Four outcome areas

FOCUS ON 4 KEY OUTCOME AREAS:

1.  User Experience: make it tangible; show how things will look and feel through rapid prototyping cycles.

2.  Insight: demonstrate the insights created by knowing exactly what business event has happened and when and focus on issues that had been hard to fix in the past.

3.  Integration: show how external services and internal apps can be integrated, quickly without expensive middleware. Demonstrate how this will simplify the integration of future acquisitions.

4.  Agility: deliver results in days rather than weeks or months.

EXPLORE THE POSSIBILITIES

1.  ASK “WHAT WOULD THE UNICORNS DO?”:

Take a lead of the “Born-digital” firms and tailor to your firm’s needs. Recognise “The Cloud” is the next-gen compute platform. Leverage Open Source Software & commodity Cloud services. Create a route-plan to Cloud-Native Applications (e.g. Microservices) Architecture. Adopt an agile, adaptive & evolutionary approach.

TOP-LEVEL BUY-IN

GET TOP-LEVEL SUPPORT:

Define measurable, business relevant, principles … …and then manage to them.

Show both tactical and strategic value to the business early. Take C-suite on a journey of low-risk incremental steps that demonstrate clear value-for-money that strengthens the strategic business case.

FASTER THAN EVER BEFORE

CREATE A FAST-PACED DELIVERY TEAM:

Use experts that understand the “vision” to get things started quickly.

Establish new ways of working through a separate expert-led team.

Demonstrate results frequently clearly pinned to business outcomes.

Create the “seed of change” and then propagate it.

Learn from the Unicorns, then be bold, experiment, and manage risk.

ACME’s Hypothesis

ACME decided the risks were worth the reward and to act now! (The risk of doing nothing was too big)

REWARD

RISK

COST

From ‘Lost’ to ‘Found’

Evolutionary Architecture: “Found in Design” way

Is this the way of the Unicorn?

Know That Context is King – There is no one-size-fits-all governance model. DESIGN-IN Governance measurements for sustainable innovation and agility. Make Principles Actionable – DESIGN them carefully, you’ll be glad you did! Scalability is as important as Agility – Don’t solely focus on AGILE/SCRUM projects DESIGN-IN the ability to scale (and support) early. Recognise Resilience as a Requirement - DESIGN the solution to flex – Bamboo over Steel! Make Evolvable Plans – DESIGN the transition ‘Milestones’ at the start and use them as the ‘heart beat’ of the transformation. Use Cloud-native Tools – DESIGN-IN the use of Cloud-Native measurement and management from the get-go!

Enterprise Architecture Evolutionary Architecture Information & Technology and Business Processes Culture, Information & Technology and Business Processes

Certainty Experimentation

Top-Down Decisions Distributed Decisions

Standardised Governance Customised, Multi-Context, Governance

Big-Models-Up-Front Actionable Principles, Policies & Standards and Design Patterns

Application & Database Focus Service & API Focus

Compliance Measurement Business Outcome Measurement

Complicated/Unwieldy Frameworks Nimble, Iterative, Techniques

Precisely Defined Requirements Agile, resilient, solutions which scale

Vendor-Led Solutions Designed-Outcome-Led Solutions

Architecture as a specialism – for the few Architecture as a practice – for all

Architect-as-a-Guru Architect-as-an-Advisor

Unicorns Constantly Keep Both In Mind

Know Where You Are & Where You’re Heading


nigel green 5di ltd, uk iasa esummit april 2017 · 2018-05-02 · “we need your help to modernise...

Documents