nieke elbers - research.vu.nl 06 05 law & society... · faculty of law 1. background: the...
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Faculty of Law
Exploring lawyer-client interaction
Nieke Elbers
Kiliaan van Wees, Arno Akkermans, Pim Cuijpers, David Bruinvels
VU University Amsterdam, The Netherlands
June 5, 2012
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Faculty of Law
1. Background: the problem
2. Method: interviews
3. Results: 5 characteristics
4. Discussion: what’s new?
5. Conclusion: take home message
Content
Empirical study
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Faculty of Law
1. Background
0
Well-being
Time
Injured people
Injured claimants
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Faculty of Law
1. Background
Secondary gain: Unconscious incentive not to get better as long as compensation process lasts
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Faculty of Law
1. Background
Secondary victimization: Distress due to:
• Compensation process
• Professional parties
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Faculty of Law
1. Background
Tort No-fault
Factors:
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Faculty of Law
1. Background
Professional players:
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Faculty of Law
1. Background
And …. lawyers
• More severe injuries
• Encourage sickness behavior
• Poor communication
• No attention for immaterial needs
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Faculty of Law
1. Background
Literature:
• Therapeutic jurisprudence
• Procedural justice
However: hardly from client perspective
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Faculty of Law
2. Method
• Interviews
• Traffic accident victims
• Recruited by victim support &
lawyer office
• Legal setting = tort law
• Data analysis: cyclic process
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Faculty of Law
3. Results
21 participants:
• 12 x ♀, 9 x ♂
• 43 years old
• Fractures, whiplash, psychological injury
• Length compensation process: few months – 13 years
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Faculty of Law
3. Results
(1) Communication:
• Involvement
• Information
• Face-to-face contact
• Frequent updates
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Faculty of Law
3. Results
(2) Empathy:
• Dignity & respect
• Acknowledgement
• Change during process
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Faculty of Law
3. Results
(3) Decisiveness:
• ‘keep on his toes’
• Active in sending bills
• Deliberately to ‘fill pockets’
• Too decisively
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Faculty of Law
3. Results
(4) Independence
towards insurance company
• ‘play hard’
• information via original source
• open & honest
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Faculty of Law
3. Results
(5) Expertise • Explain damages
• Experienced in personal injury
• ‘Terrible scatterbrain’
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Faculty of Law
4. Discussion: what’s new?
• Communication & Empathy: Therapeutic jurisprudence Procedural justice
• Decisiveness, Independence, Expertise: new! Limitation: Generalizability
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Faculty of Law
5. Conclusion: Take home message
More research is needed