next generation hybrid it monitoring -...
TRANSCRIPT
cloudfabrix.com | twitter.com/cloudfabrix | [email protected]
Case Study
Context
Leading US based Managed Services Provider (MSP) runs a NOC/SOC and provides
remote monitoring services for customers, covering performance, availability, security.
• Monitored environments are spread across cloud and on-premises
• Mix of modern and core/legacy workloads
• Managed infrastructure includes network devices, servers, applications, IoT, and UC
• MSP leverages multiple OEM software tools in NOC/SOC
MSP is frequently encountering issues related to poor app performance, slow web pages,
data/app unavailability, upgrade issues, excessive false alarms etc. Overall, MSP wants
to provide better customer experience with a modern hybrid IT monitoring solution that
can help address their problems and meet their expanding business needs.
Solution
CloudFabrix deployed its Hybrid IT Monitoring (cfxPulse) as a managed service to monitor
performance, availability, security of MSP’s customers. MSP achieved:
• Rapid customer onboarding: 2 to 3 customers every week.
• Monitored mixed cloud and on-premises devices like switches, routers etc.
• False alarms were drastically reduced due to auto and manual alert tuning.
• Geo view, site health, alarm summaries and top-N charts provided relevant info
• Standardized on Self-service portal for customer IT and CXO user roles.
• Data was available for reporting due to highly optimized UI/Database design
• App performance improved significantly: with microservices architecture
Overall, MSP realized saw benefits and consolidated multiple legacy tools into cfxPulse
and realized 40% increase in customer growth over a period of 18-months.
Next Generation Hybrid IT Monitoring
Key Benefits
Real-time
Monitoring Intelligent Alerting
Ticketing
Integration
Cloud & On-Prem
Infrastructure
Hyper Scale | Secure | Cloud Based Monitoring | Microservices
Customer Business Needs
• Difficult to monitor multiple environments
• Poor application performance
• Data loss/Data unavailability
• Unplanned down times
• Excessive number of false alarms
• Long lead time to support new technologies
• Slow/Rigid process for customizations
Challenges
• Serve all customers from single portal
• Consolidate multiple legacy tools
• Faster customer onboarding (1-week)
• Improve overall customer experience
• Support 30% y/y customer growth
• Agility to support new environments
cloudfabrix.com | twitter.com/cloudfabrix | [email protected] | © Copyright 2015-2017
Case Study
1. Tool Sprawl �Tool Consolidation
MSP facing management overhead and data integration issues with
multiple tools to monitor availability, performance and voice.
With cfxPulse, MSP consolidated multiple tools into one platform that
is highly-scalable, extensible and support granular multi-tenancy
3. Customer Onboarding: Slow � Rapid
Current customer onboarding is lengthy and error-prone. High-level
tasks included: 1) Ship Collector Appliance 2) Install Agents 3) Setup
VPN 4) Manually Discover Devices 5) Manually Populate CMDB
With cfxPulse, MSP achieved rapid onboarding: 1) Install collector VM 2)
Connect to Portal 3) Automatically discover devices & populate CMDB
4. Alert Fatigue � Meaningful Alerts
Currently MSP gets duplicate alerts excessive alerts from roaming users,
mobile devices and has no easy way to fine tune such alerts.
With cfxPulse, 90% of false alarms are reduced with Intelligent Alerting
as it doesn’t alert on access ports. It also provides flexible alert tuning
levers and also automatically tunes based on topology. It also eliminates
duplicates with co-relation and reoccurrence logic.
With cfxPulse, MSP is now able to onboard new customers who need
cloud monitoring capabilities and provide hybrid IT monitoring from the
same portal.
2. No Cloud Support � Hybrid IT Monitoring
MSP often comes across potential or new customers who require monitoring of cloud based
assets, and with current model MSP feels challenged in bringing cloud support, without
introducing a new vendor into their toolset.
With cfxPulse, MSP is now able to onboard new customers who need cloud monitoring
capabilities and provide hybrid IT monitoring from the same portal.
cloudfabrix.com | twitter.com/cloudfabrix | [email protected] | © Copyright 2015-2017
MSP Use Case
Leading US based Managed Services Provider (MSP) runs a NOC/SOC
and provides remote monitoring services for customers, covering
performance, availability, security. MSP wants to provide better
customer experience with a modern hybrid IT monitoring solution that
can help address their problems and meet expanding business needs.
MSP Tier-1 (US Based)
$1B+ Revenue
� 500+ Customers
� 50,000+ Devices
Technical Challenges Business Impact
� Tool sprawl � Data integrity issues � Alert Fatigue � Poor performance � Slow customer onboarding � Lack of agility
� Poor customer satisfaction � Lost revenue: unable to
onboard new customers � Cost: Increased overall IT
operations cost to handle multiple tools
5. Long Lead Time to Support New
Technologies � Rapid Extensibility
MSP is facing challenges with lack of agility and inability to support new
devices/technologies due to traditional architecture.
cfxPulse, is built with Microservices and Containers architecture, and it
is fully extensible to support new device types or in just a matter of few
weeks. With cfxPulse, MSP is now able to onboard new customers who
need cloud monitoring capabilities and provide hybrid IT monitoring
from the same portal.
Microservice for new device/technology
Weeks to
Support
New
Device or
Technolog
y
X Sluggish web portal
X Data load issues. Empty chars
X Flash based portal causing incompatibility issues
X Legacy look & feel
X Traditional widgets
X Hard to customize dashboards and reports
X No dedicated portal for MSP users and Customers
X No white-labeling. OEM software exposed to customer
6. Sluggish Portal and Poor UX � High Performance, Slick and Responsive Portal
MSP’s current monitoring tools are designed as monolithic applications and have challenges in scaling during peak workloads. Web
pages took long time to load and charts had empty data in some cases. UI portal was also hard to customize, and no easy way to build
new dashboards or reports. Overall MSP is facing performance problems and poor user experience with sluggish portal.
With cfxPulse, it is built on highly-scalable modern microservices architecture and uses distributed message bus for communicating with
large number of customer devices in scalable manner. Portal is built HTML 5 and offers real-time dashboards that are fully customizable.
cfxPulse also offers Self-Service portal and MSP admin portal for effectively managing customers throughout the managed service
journey.
MSP is now able to onboard new customers who need cloud monitoring capabilities and provide hybrid IT monitoring from the same � Slick and responsive portal
� HTML5 based portal
� Modern look & feel
� Intuitive widgets
� Fully customizable real-time dashboards & charts
� Dedicated Self-service portal
� Dedicated MSP admin portal
� Full white-labeling support. OEM not exposed to customer
cloudfabrix.com | twitter.com/cloudfabrix | [email protected]
© Copyright 2015-2018