NEWS LETTER ~ .,~('. I: e: e: ."~'II ,

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York House Medical Centre

JUNE2010

Tel: 01299827171

Fax: 01299 828166

~!!"~-i!!!f=;~~--- Well, the summer season is upon us with all that this entails,.- . lots of staff and Doctors off to sunnier climes to enjoy sun sea

and sangria and returning to work re energised and ready foranything that the government can throw at us next. Currentlythe whole of the NHS has been asked to make 1% efficiencysavings and that includes us, we need to work smarter makesure there is no duplication of effort as far as work flows areconcerned, continue to project a good image for the patients

11' Iand encourage new patients to join the practice by promoting

With Summer in mind you may also be pleased to know we are going ahead with installing air conditioning units, this will be aphased programme and the first areas for installation are waiting room C the health visitors waiting room and the DIN office, theFOYHare very kindly contributing to the installation in the waiting rooms as this will benefrt the patients.

On a lighter note I would like to say a big "well done" to Amy katie Jennie and Tranee for completing the 10k mud run and wishSu Carney good luck for her midnight walk to raise money for kemp Hospice and I am sure we will celebrate a big "0" b-day in

our usual way for Mandy.

Sue Bennett Practice Manager

All correspondence should be addressed to: Sue Bennett, Practice Manager, York House MedicalCentre, York Street, Stourport on Severn DY13 9EH

Visit our Website

www.yorkhousemedicalcentre.co.uk

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RECEPTIONNEWS

Inter Care CharitYork House Medical Centre isgoing to begin sending re-turned medication, plus BNFand MIMS publications(which give health profession-als up to date informationabout prescribing matters) toa charitable organisationcalled Inter Care (registeredcharity number 275637).They are licensed to sendmedical items, which are inperfect condition but whichare not going to be used inthe UK, to help save lives inAfrica.

We will be happy to receiveitems of medication, in theiroriginal packs, unopened, ifthey are not going to be used

by the patient for whom theywere prescribed. The expirydate on the pack must be atleast 15 months from thedate they are to be sent tothe charity. Not all items aresuitable. For example wecannot accept controlleddrugs which must by law bereturned to a pharmacy fordestruction. Other items aresimply not used in 3rdworldcountries. The type of medi-cation we can send onwardsincludes antibiotics, inhalersif unopened, pain killers, ant-acids, blood pressure medica-tion and antidepressants.They will also accept un-opened dressings.

Jayne Baker left us in April after working at the surgery for 5 years. A decision was taken not toreplace her which has resulted in reception triaging calls on a Wednesday when there is neither anurse practitioner or triage nurse. As appointment availability is improving, this has not createdtoo much of a problem as we are able to offer patients an appointment within 48 hours. We havehowever noticed that reception triaging calls, has ultimately resulted in more 'extras' on aWednesday evening surgery.

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Please take any unwantedand unopened medication toReception or hand to yourDoctor or Nurse. If they thinkthey may be suitable to sendto Africa, they will happilyreceive them and they will bechecked before we sendthem. If they are not suitableyou will be asked to takethem to the Pharmacist.

For more information aboutthe work of the charity pleasevisit www.intercare.org.uk.

Dr Lesley J Hickman

19/05/2010

On Sunday 9th May, Amy, Jennie, Katie and Tranee took part in 'Mudrunner Oblivion' at Eastnor Castle.

They all completed the 10K run with challenging obstacles along the way and a terrific amount of mud!!

Jennie did fantastically well, coming in the top 15 women with a time of 1 hour 25 minutes. They plan to take partagain next year.

Katie Bush

News from the QOF Team

We have taken a sigh of reliefthat year end has 'been andgone'. Thanks to everyone forall their hard work towardsachieving a good result. Wenow settle down to anotheryear and the usual changesthat this will inevitably bring.

The partners showed theirappreciation for all the hardwork of all the staff .

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~Non-NHS Fees

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NursinSmokine: Cessation

All the practice nurses andTranee our Health Care Assis-tant have been trained as

smoking cessation advisors.

We are providing an excellentservice for those individualswho are trying to give up thehabit ( and it is very difficultto give up). So far we have

I've been working on this mini project over the past few monthsin order to make this area of work more efficient and easier for

staff to process forms. I'm awaiting comments from the Partnersbut I've been discussing the process with Katie and Cathy and I'dlike to start this as soon as possible.

I would like the new system to do the following: to allow patientsto be informed about why a fee applies, what the fees are; aprocess to be run mainly by reception with enough information togo to the right doctor; and to be returned to the patient promptly.I would like reception to have a minimum amount of chasingreports and blocking up phone lines from patients.

More information will go on the website and our intra net site;and patient information will be on the notice boards and at re-ception. Katie will organise training for receptionists.

Dr. Andrew Cox

had a very good response,and some successful quit-ters!! So if there are any staffout there who cannot go italone please feel free tocome and see one of us.

One of the nursing staff iscelebrating the big 50 birth-day on 28th Juneso we wishher a veryhappybirthday.I

ServerUQgradeWe had a new 'mail' serverinstalled over the period 28th

to 30th April 2010!

Unfortunately this was notwithout its problems. Christhe engineer was very suppor-tive but his job was difficultand painstaking. Because ofthe quantity of data held onthe server, and the hugenumber of emails stored theprocess took much longerthan expected. Luckily wewere not without most of the

vital software for long (

Patient Partner (or our virtual receThe live version of this hasnow been working for someweeks. Although I understandsome patients are saying theydo not like it, we need to re-member that quite a fewmore are using it to goodeffect. Statistics are availableto back this up. We are how-ever getting quite a few at-tempts that are 'not vali-dated' i.e. the date of birthand telephone number does

not match. The welcome mes-sage has therefore beenamended and now asks thecaller to key in their home ormobile number as held ontheir record. I hope this willreduce the number of peopleunable to use the service.

PamGill

02/06/2010

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am not quite sure whethershe wants the world to knowbut

HAPPYBIRTHDAY MANDY!

Alison Mannion

June 2010

It has taken some time todeal with resulting problemsbut I think gradually we arerunning normally again.

PamGiII

02/06/2010

Patient Partner {Ystem

saves reception time

Since 1st April 2010

1930 callers attempted to use Patient Partner

1526 continued to enter their details

896 callers had their details validated and went

on to book/check/change an appointment

242 successfully booked an appointment

282 successfully checked an appointment

157 cancelledan existingappointment