new user’s guide 2017 - myciti · new user’s guide 2017 a guide to using the ... gallows hill...
TRANSCRIPT
NEW USER’S GUIDE 2017 A guide to using the MyCiTi bus system
WELCOME TO MYCITI BUS SERVICEMyCiTi has 42 stations and 600 stops in many areas of Cape Town. You don’t have to live in these areas to use MyCiTi. You can catch the train, another bus or minibus taxi and then change over to MyCiTi for the rest of your journey.
3 reasons to use MyCiTi:
1. MyCiTi is reliable, buses operate to a timetable and over 90% arrive on time.
2. It’s also affordable, with fares that compare to other public transport services.
3. MyCiTi is easy to use once you know how.
USER’S GUIDE 2017 | 02
CHOOSE WHERE TO GO
TAP IN, TAP OUT
GET YOUR CARD
CHOOSE YOUR PIN
TOP UP YOUR CARD
1 2 3 4 5
GET GOINGIN 5 EASY STEPS!
USER’S GUIDE 2017 | 04
GETTING YOUR CARDEveryone who wants to use MyCiTi needs to get a myconnect card. Children aged four and under travel free. A myconnect card costs R35 from a MyCiTi station or selected shops.
Visit the MyCiTi website www.myciti.org.za for a list of places where you can buy your myconnect card and load value.
TIP:
CHOOSING YOUR PINWhen you get your card, you will be asked to choose a PIN. This is because it’s also a bank card. Choose a PIN you can remember–you will need it every time you load money on your card.
Keep your card safe because if you lose it you will lose all the money that’s loaded on the card.
TIP:
USER’S GUIDE 2017 | 06
OCCASIONAL USEREGULAR USEStandard Mover Monthly Pass Off-Peak Travel (OPT)* Day Pass*
IDEAL FOR Fares and making small purchases
Cost-effective, regular travel
(save 30%)
Cost-effective, regular travel over
long distances
Exploring the city on weekends and
public holidays
Exploring at any time, on any day
LOADAny amount (load
fees apply)
R35, R50, R60, R80 R100, R150,
R200,R300, R400, R600, R1000
Monthly Pass (R780)
OPT1 (R39) OPT3 (R110) OPT7 (R206)
One-day (R94) Three-day (R234) Seven-day (R514)
VALID FOR
3 years 3 years1 month from a date of your
choice
1, 3 or 7 consecutive
calendar days
1, 3 or 7 consecutive
calendar days
FARESStandard fares
applyMover fares apply
(save 30%)
Unlimited travel anywhere,
at any time
Unlimited travel (weekends and public holidays) and weekdays
during the off-peak
Unlimited travel at any time
GET IT AT
Station kiosks, retailers, Absa cash-accepting
ATMs
Station kiosks, retailers, Absa cash-accepting
ATMs
Station kiosks Station kiosks Station kiosks
TOPPING UP YOUR CARDYour next important decision is to choose what to load on your new card. You can load money for Standard fares or you can load Mover points, which save you 30% on the fares. Save even more by starting your journey outside the weekday peak(06:45-08:00 and 16:15-17:30).
You can also save by loading a discounted travel package onto your card.
Your myconnect card is like a wallet or purse–you can load two different products on your card at the same time.
TIP:
*For prices of these packages including travel to and from the Airport, see www.myciti.org.za
USER’S GUIDE 2017 | 08
GREEN POINT
Clarens
Kei Apple
Tramway
Arthur’s
Sea Point
Firmount
Sea PointHigh
CamberwellEllerslie
HillWigtown
UpperPortswood
Alfred
GallowsHill
114
Victoria
Sailors GreenSoldier
Emerald
Oce
an S
pirit
Edis
on
Nam
er
Democracy NorthVenusGousblom
CrassulaZastron
Kiwu
DemocracySouthMansfieldLoxton East
Milnerton LighthouseTijgerhofBoundaryMadeiraDreyerNarwahlSheridanFenwickConwayCoronation
Salt River Hall
Biscuit Mill
Dublin
Castle
Lower Church
GreenLoco
Quest
Studio
Oasis
260
262
261
105
104
109
101
103
108
230
216
213
T01/T01d/T02/T03
T01/T01d/T02
T01
T03
T03
217
215
232
236
233
231
A01102
T01
110
D01
104
T01/T04
T01d
T01d
T01d
T04
T03/T04
214
235 PELLA
Enon
Silverstream
PM Louw
Crown
Pella
Sou
th
Pella
Cen
tral
Knysna
Pella
Nor
th
MAMREGoedverwachtParadise
234
237
Wesfleur Hospital
Sampson
Curlew
Swawel
Robinvale
JacanaMalgas
SHERWOOD
ROBINVALE
BEACON HILL
T02/
T03
T02/T03
T02
T02/T03
Acacia
Aloe
Tortelduif
Patrys
232a
233a
Denne EastDenne West
Frans
Lord Caledon
Johannes 234a
FlamingoPark
T03 T02
T03
T03
D04
Kapteinsklip
Snow
don
Dol
omite
s W
est
Dol
omite
s Ea
stPa
ulsb
erg
Lang
eber
gRu
wen
zori
Imperial
Spine
Bontebok
Figaro
Tafelsig Primary
D02
Kuyasa
Oscar Mpetha
Ncumo West
Khwezi
NgcingcuMakabeni
Pama West
Mfundisweni
Sigwele
Aliam
Jeff Masemola
251
CENTURY CITY
Century City Rail
Grand Canal
Waterford
Waterview
Estuaries
Century Gate
Bosmansdam
Drill
Bolt
Marconi
Firs
t
Esso
Dawn
Kunene
Sanddrift
Phoenix
Omuramba
Century City
Circle East
MontagueGardens
Refinery
Turf Club
BLOUBERG SANDS
ATLANTIS
SAXONSEA
SALT RIVER
UPPER WOODSTOCK
Clifton
Clifton 2nd
Clifton 3rdClifton 4th
Maiden’s Cove Glen Beach
Koosani
Bantry Bay
Insiswa
AtalantesMelkbosch Village
Robben
Hoffe South
Riebeeckstrand
Pelican
Hoffe North
MELKBOSSTRAND
DUYNEFONTEINDunker
Edward
Wal
deck
Raym
ond
Petr
us
Losp
erds
Le Sueur
KempHuman Narcissus
WoodlandsBraselton
LisboaKehrweider
Magnet
Oakland Hills
Waterville
Gie South
Gie North
Parklands Main OakdaleDorchester
Gie Central
Hamptons
PintoEarlswood
Bitten
Parkview
Bengal
Neil Hare
CharlesMatthews
Alberto
Disa Kerria Primary Marigold Azalea
Montezuma
Cle
arw
ater
Sher
woo
d
BrutusSaxonsea Primary
Saxonsea Clinic
Mauritius
Hermes
Wesfleur Park
ReygersdalGothenburgAvondale
Colebrook
Starke
Dahlia
GrosvenorCharel Uys
Charles DuminyTom Henshilwood
John Van Niekerk
Charel Uys South
John Dreyer
Johan Heyns
IndustrialCharles Piers
Louwtjie Rothman
BottlebrushBerzelia
Valderrama
Nantucket
Humewood Devonshire
Garden Link
Briza
ParklandsCollege
MerlotMuscadel
Wood Central
Echium
St Johns Wood
HampsteadRavenswood
Wood North
Parklands Main South
MOUILLE POINT
TAMBOERSKLOOF
GARDENSVREDEHOEK
FRESNAYE
SEA POINT
CAMPSBAY
Usasaza
Dunoon
Killarney
Potsdam
Roy
al
Asc
ot
Woo
d
Airport
Granger
SomersetHospital
Sea Point Pool
Boat Bay
Graaff’s Pool
London
Promenade
Rocklands
Three Anchor Bay
Lighthouse
Mouille Point
Surrey
Fresnaye
Irwinton
The Glen
Albany
Rhine
St BedesRavenscraig
Gardens
CivicCentre
TableView
Gre
y
Jans
sens
BlaauwbergHospital
TryallBerkshire West
Radar
Porterfield
Sandown
Melkbosstrand
TABLE VIEW
DUNOON
BIG BAY
Seal
Cabin
West Beach
Stirling
Blouberg Rise
Viola
Tritonia
Blouberg Sands
Shell
Perlemoen
Bokkombaai
Water’s EdgeLa Paloma
Hol Bay
Kleinbaai
Big Bay
Marine
De Mist PARKLANDS
EAST
Poph
am
Mar
ine
Circ
le
Atlantis
Camps Bay
Whale Rock
Oudekraal
Llandudno
Koeël Bay
Bakoven
Barley Bay
Atlantic SkipperHout Bay
LancasterDaphne
Lower Victoria
Ravensteyn
Fiskaal
Houghton
Rontree
Que
bec
Woo
dfor
d
Ath
oll
Com
rie
Dal Kloof Nek
Ruyteplaats
Cassel
MountRhodes
FishmarketNorthshore
Valley
Scott
Military
Berg-en-Dal
Imizamo YethuHelgarda
Oxford Earl
Oceana
Queens Beach
Granger Bay
Stadium
Disandt
Kloof
Convention Centre
Hangberg
Breakwater
WaterfrontWaterfront
Marina
Waterfront Silo
Mid Long
Lower LongLower Loop
Mid Loop
Church
Brevity Lane
Annandale
Foreshore
Dar
ling
Kent
Upper Salt River
Lawley
Balfour
Salt River Rail North
Han
over
Str
eet
The
Cas
tle
Upp
er M
ount
ain
Che
ster
Wes
t
Che
ster
Eas
t
Zonn
eblo
em
Dis
tric
t Six
CPU
T
SkyeWay
HighLevel
Old FireStation
BenNevis
Strand
Belle Ombre
St Michael’s
Cotswold
Upper Kloof
Welgemeend
UpperOrange
De Waal Park
Upper Buitenkant
VanRiebeeck
LowerReservoir
Rayden Molteno Montrose Highlands Herzlia
Upper LongUpper Loop
DorpLeeuwen
Longmarket
MichaelisGovernment Ave
Riebeeck
GardeniaNazareth
St James
Wexford
Exner
Roodehek
Roeland
LowerBuitenkant
FORESHORE
CBD
TABLE MOUNTAIN
LLANDUDNO
HOUT BAY
Ludwig’s Garden
Lower Kloof
Groote Kerk
NobelSquare
AmsterdamAquarium
Wandsworth
Upper Tafelberg
Lower Tafelberg
Mitchells Plain
Lindela
Dibana
Tutu
D Nyembe
Steve Biko
Vuyani
Charles Mokoena
Pontiac
Kerrem
Marguerite
Sesame
Adderley
ArionCharel Uys North
Montreal
MITCHELLSPLAIN
KHAYELITSHA
Begonia
Johan HeynsNorth
KolghaLagan
FernandeGoede Hoop
Valleyfield
Tsitsikamma
Atlantis Cemetery
New
land
s
Dee
rlod
ge
Malvern
Harrow
CaelianCarmel
106
PrimaPlatteklipHorak
Chas Booth
Susan
Rontree
Loxton West
ParklandsSecondary
Park
land
sM
ain
Nor
th
Bridgeway
Canal Walk South
Canal Walk North
Waterstone
Central Park
Grosvenor North
Swift
GerwynOwen
SUMMERGREENS
RUGBY
TIJGERHOF
JOE SLOVO PARK
107
Spencer
Low
er C
amps
Bay
D03
WOODBRIDGEISLAND
10.10.17
Mor
ning
field
Dar
tfor
d
Dis
cove
rySa
ndow
n Ea
st
Chippenham
Lagoon Beach
Zoarvlei
VrystaatSection
Neptune
Paarden Eiland
Woodstock
Racecourse
Milnerton
Sunset Beach
Woodbridge
AtlanticBeach Brittlestar
MelkboschMelkbosch
Birkenhead
Duynefontein
Koeberg Power Station
ThibaultSquare
DavisonBarronRussel
Coronation EastCoronation WestUpper Roodebloem
Salt River Rail
MyCiTi routesDunoon - Table View - Civic Centre - Waterfront
Dunoon - Parklands - Civic CentreAtlantis - Table View - Civic Centre
Atlantis - Melkbosstrand - Table View - Century CityDunoon - Century City
Airport - Civic Centre
Vredehoek - Gardens - Civic Centre
Salt River Rail - Walmer Estate - Civic Centre
Oranjezicht - Gardens - Civic Centre
Sea Point - Waterfront - Civic Centre
Sea Point - Fresnaye - Civic Centre
Camps Bay (clockwise)
Civic Centre - Camps Bay (anti-clockwise)
Routes, stops and stop names are subject to change.Station Station with myconnect services Stop Stop only accessible in direction indicated
T01T01dT02T03T04
102101A01
107106105104103
Hangberg - Sea Point - Adderley
Hout Bay - Imizamo Yethu - Sea Point - Adderley
Table Mountain
Sea Point - Civic Centre
West Beach - Table View - Sunningdale
Marine Circle - Table View - Parklands
Sunningdale - Gie Road - Wood
Sunningdale - Wood Drive - Wood
Melkbosstrand - Big Bay - Table View
Duynefontein - Melkbosstrand
Atlantis - Atlantis Industria East
Atlantis - Avondale - Protea Park - Atlantis Industria West
Atlantis - Avondale - Protea Park - Atlantis Industria West
Atlantis - Saxonsea
Atlantis - Saxonsea
Atlantis - Mamre
Atlantis - Mamre
Atlantis - Pella
Atlantis - Sherwood
Atlantis - Robinvale
Century City - Montague Gardens
Summer Greens - Woodbridge Island
Omuramba - Salt River - Adderley
Century Gate - Century City Rail
Khayelitsha East - Civic Centre
Khayelitsha West - Civic Centre
Mitchells Plain East - Civic Centre
Kapteinsklip - Civic Centre
108109110
214213
215
230
114
233
234
235236237
231232
232a
233a
234a
251
262
260
D01
261
D03D02
D04
CHOOSING WHERE TO GOFind where you want to go on the MyCiTi map. Every route has a number. You may need to travel on two or more routes to reach your destination. Every station and stop has a name. Find the stops or stations where you plan to change from one MyCiTi route to another.
USER’S GUIDE 2017 | 10
If you have a smartphone or access to a computer then go to the MyCiTi website www.myciti.org.za and use the Trip Planner to help you plan your journey. Type in the stop or station you start at and the stop or station where you want to go and the planner will work out the best route with the bus times.
TIP:
TAPPING IN, TAPPING OUTWhen you go into a station you must hold your myconnect card against the validator. This is called a tap in. If you are at a bus stop, you also tap in the same way as when you go into a station.
When you get off at a bus stop remember to tap out by holding your card against the validator. If you are getting off at a station, then do not tap out on the bus–tap out when you leave the station.
If you forget to tap in or out or you don’t do it correctly, you will get a penalty which is charged to your myconnect card.
• 1 beep means that your transaction was successful.
• A green light will shine around the validator screen.
• When there is less than R20 on your card, a yellow light will shine around the validator screen.
• You will hear 2 beeps after you tap your card.
• This means that your transaction was successful, but that you will need to top up urgently.
• A red light will shine around the validator screen if your transaction is unsuccessful.
• You will also hear 5 beeps.• This means that you do not have
enough funds on your myconnect card or there is another error.
USER’S GUIDE 2017 | 12
If you are transferring from one bus to another at a station you don’t have to tap out, only tap out when you get to where you want to go.
TIP:
GREEN
YELLOW
RED
QUESTIONS & ANSWERSWhile MyCiTi is easy to use when you have done it a few times, it’s okay to feel a bit confused at first. Luckily, there’s someone to help you at the Transport Information Centre (TIC) all day and night, even on weekends in your choice of English, isiXhosa and Afrikaans. The friendly agents can help you with MyCiTi and other public transport service information to get you to where you need to be and safely back home again.
What happens if I forget my PIN?
You will have to get a new myconnect card or go to one of the following Absa banks to get a new PIN: • Heerengracht• Gardens• V&A Waterfront • Table View
How does the fare get charged?
When you tap in, the system knows that you have started your journey. When you tap out at your final stop then the system calculates how much your fare is and takes it off the card as money or Mover points. It also knows if you have a special package like a Monthly or a Day Pass. Even if you have a special package you still need to tap in and out.
What are penalties and how do I get them?
You will be charged a penalty:• If you don’t have enough money for your trip.• If you forget to tap in and tap out.• If you tap the wrong validator.
For the first three penalties you will be charged R10, and thereafter R25. The penalty for the Airport route is R114.
Where do I find help?
Call 0800 65 64 63 (free from a landline)Website: www.myciti.org.zaE-mail: [email protected]: MyCiTi Bus Twitter: @MyCiTiBus
USER’S GUIDE 2017 | 14
@MyCiTiBusMyCiTi Bus
FOR MORE INFORMATIONThe Transport Information Centre provides information about MyCiTi and other public transport services 24 hours a day, seven days a week in English, isiXhosa and Afrikaans. The service is toll free from a landline.
Call 0800 65 64 63
Website: www.myciti.org.za E-mail: [email protected]
By using MyCiTi you are bound by the MyCiTi rules. Visit the website or a MyCiTi station for more information. Information correct as at 26 September 2017. Terms and conditions apply.