new student orientation
DESCRIPTION
Online student orientationTRANSCRIPT
Student Orientation
Welcome
We are excited to have you start work with us this January! To help you prepare and feel comfortable before you join our team please
review this orientation kit.
The St. John’s Board of Trade is the leading voice of business in Newfoundland & Labrador.
The St. John’s Board of Trade is a solutions-based organization that:
advocates on behalf of business to all levels of government
provides access to opportunities and
assists members on issues affecting business.
The St. John’s Board of Trade hosts over 60 events each year – luncheons, speed networking, business mixers, business development
summit, golf tournaments and business excellent awards.
We also offer affinity programs and services, for example Canadian Chamber of Commerce Group Insurance Plan, ESSO Direct Driver Billing,
First Call, and John Preferred Home Insurance.
History
Founded in 1970 to serve as the voice of business.
We are a not-for-profit business advocate organization lead by a volunteer executive and board of directors representing local business. The St. John’s Board of Trade is the most influential voice of business in the
province and advocates to all levels of government.
Mission Statement To be the principle voice of the business community for the St. John’s
region on economic issues and matters of significant interest to business, for the purpose of enhancing opportunities for our members, and to
improve their ability to do business.
Vision The St. John’s Board of Trade is the recognized leader in business
advocacy. We are an independent organization that establishes and maintains exemplary standards of professionalism and leadership and
remains in tune with, and responsive to, members’ needs. We will facilitate opportunities for our members and offer support to improve their ability to do business, and provide premium-networking opportunities in the region.
More information can be found on our website http://stjohnsbot.ca/
The Team
Sharon Horan, Chair
Sharon Horan graduated from Dalhousie University with an Honors Degree in Occupational Therapy in 1987. Upon graduation from Dalhousie, Sharon began work in the public hospital system in St. John’s; and, while working full-time in the public sector, she opened her first business – Atlantic Orthotics Ltd. – in 1989. In 1994, she left the hospital setting completely and opened her second business – FIT For Work. Since 1994 FIT For Work has evolved into a multifaceted, interdisciplinary company with 4 offices across Newfoundland, and a partnership of almost 40 staff and/or contractors. In recent years, Schooner Holdings (a Real Estate holding company) and Dory Holdings (an investment company) have also been formed. She has received several awards for her business
success including “Employer of Distinction” from NLEC in 2010, “Canada’s Top 100 Female Entrepreneurs” from Profit Magazine in 2011, and a NLOWE Innovation award in 2013.
Executive:
Kim Keating
Des Whelan
Dorothy Keating
Denis Mahoney
Derek Purchase
Directors:
Janis Byrne
Kevin Peters
Jim Fallon
Fabian Connors
Paddy Phillips
Craig Ennis
Kim Sparkes
Andrea Stack
Read about our Directors: http://stjohnsbot.ca/about/board-of-directors/
Staff Nancy Healey, Chief Executive Officer (CEO) [email protected] /p. 726-2961, ext. 1 As Chief Executive Officer, Nancy is responsible for managing and administering the day-to-day operations for the St. John’s Board of Trade. She provides overall leadership in the administration of the Board’s operations by planning, organizing, managing, and evaluating programs, services, and facilities of the Board. In addition, she supports the chair and the executive in their dealings with the federal, provincial, and municipal governments, as well as other associations and stakeholders. Jennifer Chaytor, Manager of Finance & Compliance [email protected] /p. 726-2961, ext. 4 The Manager of Finance & Compliance is responsible for maintaining the day-to-day financial control of the Board and ensuring that all the finances are properly administered and monitored with the assistance of the CEO and the Secretary/Treasurer. Duties include: accounts receivable, accounts payable, payroll, budgets, and financial statements. Jennifer also ensures the Board is in compliance with all regulatory bodies relating to all government agencies. Jennifer is also a member of the Treasurer’s Committee and is the staff-support to the Secretary/Treasurer.
Margie Davis, Executive Sales Director [email protected] / p. 726-2961, ext. 2 Margie oversees the sales activities for all areas of the Board. Her core responsibilities include recruitment of new members and securing advertising for the monthly publication; Business News magazine. In addition, Margie looks after renewing and recruiting new investors in the Corporate Partnership Program for the Platinum, Gold and Silver levels. Also, she oversees the sale of booths in the Business Show, which is part of the Business Development Summit happening each year in January. Lori Tobin, Manager of Business Affairs [email protected] /p. 726-2961, ext. 6 The Manager of Business Affairs is responsible for planning and organizing events and meetings for the St. John’s Board of Trade. Lori oversees logistics and post-event activities. In particular, this position plans and produces events such as the annual golf tournament, the Business Excellence Awards, the Business Development Summit, and monthly luncheons. Lori also manages a variety of business affairs and administration matters including membership renewals and affinity programs; and, works closely with the Ambassadors’ Committee. Jackie Bryant Cumby, Member Relations Administrator [email protected] /p. 726-2961, ext. 0 Jackie works closely with the Board, management, and communications teams to provide current information to the Board of Trade membership and its volunteers. Her role involves database management, e-marketing design and delivery, and technology support for staff. She works with the member benefits team in providing support through collateral development. Jackie is also the recording secretary for the Board of Trade and the Newfoundland & Labrador Angel Network (BOT Capital Project), giving administrative support to the respective Boards. Wanda Palmer, Director of Sales and Member Fulfillment [email protected] /p. 726-2961, ext. 9 Wanda is Director of Sales and Member Fulfillment for the St. John’s Board of Trade. She is responsible for all online advertising through the Board’s website and electronic newsletter and brings extensive experience in this role. Wanda markets all upcoming events including luncheons, mixers, and special events such as the Business Awards show. Also, she reserves bookings and follows up with event details. In addition, she markets the opportunity to promote member companies in the annual Business Directory; selling and collecting ads and proofs before publishing.
Rhonda Tulk-Lane, Policy and Advocacy Specialist [email protected] /p. 726-2961 ext 3 As Policy and Advocacy Specialist, Rhonda leads the advocacy efforts of the St. John’s Board of Trade in the areas of federal, provincial, and municipal issues. She is responsible for leading the St. John’s Board of Trade’s policy research to further the interests of its members. Rhonda will develop and foster positive working relationships and linkages with key government officials, departments, and political representatives, particularly at the provincial and federal levels. Kristina George, Communications and Advocacy Specialist [email protected] / p. 726-2961, ext. 5 The Communications and Advocacy Specialist works with the Board of Directors, staff and committees, and consults with members to advance the policy agenda, proactive positions and messages on key business issues. The Communications and Advocacy Specialist also collaborates with the Policy and Advocacy Specialist to support effective advocacy efforts, oversees publication of the Business News Magazine, leads online and social media communications on behalf of the Board of Trade, and is the point of contact for media. Brendan Hagerty, Labrador and Labour Market Specialist [email protected] / p. 726-2961, ext. 116 As the Labrador and Labour Market Specialist, Brendan Hagerty, is responsible for connecting small and medium-sized enterprise with business development initiatives and partnerships. He will guide members through the process of how, where, and who to do business with in Labrador and other Northern regions. Brendan, along with the Labrador committee, will offer members a number of opportunities to expand their knowledge and gain insightful awareness of the procurement process in the supply chain of resource development companies in these areas. He will also help members become familiar with practical labour market resources offered by stakeholder groups on recruitment and retention of employee
Your biography goes here
First Week Checklist
Provide Jennifer with your banking information – name, address, date of birth, sin #, direct deposit information.
Safety Orientation
Create your bio for the St. John’s Board of Trade Website
Coffee & Coworkers
Set up voicemail on office phone
Organize and set up your email
Remember the code for Longs Hill parking - 4251
Sign Confidentiality Agreement
BE THE BOOM
It’s a good time to be doing business in Newfoundland and Labrador. Major investments in oil, mining, and infrastructure have helped our economy
grow at a record-setting rate.
This growth in investment is being aided and sustained by the private sector. As more businesses start up or continue to grow, more
opportunities grow with them.
Check out www.betheboom.ca
The Basics
Workweek Employees shall be expected to work 37.5 hours per week. This is the case unless other arrangements have been made with the Chief Executive Officer.
Office Hours Regular office hours are set by the Chief Executive in consultation with the Executive Committee but may be modified as requested by employees under special circumstances. Office hours are 8:30 a.m. to 4:30 p.m. or 9:00 a.m. to 5:00 p.m. On Fridays the office closes at 4:00 p.m. or at 4:30 p.m. if you start at 9:00 a.m. Lunch is 1 hour and may be taken at any time throughout the day, but preferably between 12:00 p.m. and 2:00 p.m.
Parking Employees can use the parking lot off Longs Hill, no permit required. The code to the stairs is 4521. Employees can also park on Harvey Road using the meters. ($2.00 = 2 hours)
Saftey Safety is a prioirty at the Board. On your first day you will be provided with:
the location of the first aid kits how to exit the building in case of emergency an introduction to our safety officier – Jennifer Chaytor encouraged to comepley online safety courses through SmartforceNL
Office Attire Business casual from Monday to Thursday and jeans on Fridays. For Board of Trade events the attire is business casual, be sure to look professional.
Early Closure or Work Delays If St. John’s Board of Trade must close early or delay opening due to weather or other conditions beyond its control, the Chief Executive Officer or another employee acting on his/her behalf will contact you.
Employee Suggestions We encourage and appreciate suggestions and ideas from employees on how to: • do things better • do things more efficiently • improve products or services • solve, minimize or avoid workplace hazards Please put your suggestions in our suggestions box located in the front lobby. Anti-Harassment Policy Harassment of any kind against anyone by anyone is strictly prohibited. This policy is taken very seriously. Harassment and abuse are against the law. A poor work environment also reduces productivity and efficiency, eventually hurting everyone. A copy of the policy will be available for your review when you start work. Leave and Holidays Paid holidays
New Year’s Day
St. Patrick’s Day
Good Friday
St. George’s Day
Victoria Day
Boxing Day
Memorial Day
Discovery Day
Labour Day
Thanksgiving Day
Armistice Day
Christmas Day
Boxing Day
Orangeman’s Day
Sick Leave Accumulation - All employees are eligible to accumulate sick leave at a rate of one and a half (1.5) days for each full month of service. An employee who works fifty (50) percent or more of the working days in the first and last calendar month of service shall be deemed to have had a month of service. Sick leave cannot be carried over from year to year. Periods of special leave without pay in excess of twenty (20) working days in any year when an employee is under suspension shall not be considered service for sick leave accumulation purposes. Medical Certification - An employee who is on sick leave in excess of three (3) consecutive working days must provide a medical certificate. The Chief Executive Officer may require, upon his/her discretion, an employee to provide a medical certificate if the employee has exceeded six (6) sick leave days in a ten (10) month period. Use - When an employee has reached the maximum of sick leave, which may be awarded, he/she shall, if still unfit to return to work, proceed on annual leave if eligible to receive such leave. When he/she has reached the maximum of annual leave, which may be awarded, they, if still unfit to return to work, shall proceed on special leave without pay. Break in Service - When an employee has a break in service and returns to work, he/she shall be credited with any unused sick leave from the previous employment, provided the break is not in excess of forty-five (45) days. Personal or Family Leave The Chief Executive Officer, at the request of an employee, may grant Personal/Family Leave. The employee must fill out an “Absence Form” to be submitted to the Chief Executive Officer for approval. Reasons for
Personal/Family Leave includes elder care, childcare, family emergencies and any other legitimate reason approved by the Chief Executive Officer. Personal/Family Leave may not be taken at a maximum rate of three (3) days per year and cannot be carried over from year to year. Overtime All overtime hours must be approved before worked. The Chief Executive Officer prior to use must approve leave taken in lieu of overtime. The employees may take time off in lieu for overtime worked with the approval of the Chief Executive Officer. Annual leave and leave taken in lieu of overtime are different types of leave and cannot be taken together, unless authorized by the Chief Executive Officer. Each employee must record the overtime they work on the “Overtime Form” in the “Miscellaneous” Folder. Support staff will record overtime hours worked and takes exact corresponding time off in lieu. Other staff will be informed at the time of hiring that they may sometimes be required to work overtime during evenings and at weekends, and that they may not always be fully compensated with time off in lieu. These staff members will take time off in lieu at the discretion of the Chief Executive Officer. A maximum of five (5) days time off in lieu may be banked. Staff members are required to begin to use time banked once they have accumulated five (5) days. Time off in lieu may be banked as time for time (not as time and a half or double time). Time off in lieu cannot be carried over from year to year. Labour Standards Act http://www.gov.nl.ca/lra/index.html Confidentiality On your first day you will be asked to sign a confidentiality agreement as you may be engaged with confidential issue during your work with the Board.
Dealing with Member, Guests and Customers The way in which you deal with customers reflects on you personally but also on St. John’s Board of Trade. It is essential that we promote professional service. If you are friendly, courteous and professional, you leave a positive impression that is good for both you and St. John’s Board of Trade.
Using the Telephone Good telephone manner instills confidence in the customer and communicates that you and the company are helpful, friendly and considerate. Always speak clearly and pleasantly on the telephone. When the telephone rings: • Answer promptly (within three rings) • Identify St. John’s Board of Trade and give your name • Transfer calls or take messages that are easy to read and complete • Repeat messages back to the caller if you are unsure • Provide accurate information without getting into personal information (someone is out of the office instead of off sick) • Personal calls should be limited. Personal long distance calls are prohibited.
See you in the New Year!
If you have questions please feel free to contact:
Rhonda Tulk-Lane Policy and Advocacy Specialist
[email protected] 726-2961 ext3