New REA Program

Deval L. Patrick, GovernorTimothy P. Murray, Lieutenant Governor

 Joanne F. Goldstein, Secretary

 Alice L. Sweeney, Director

Department of Career Services

Michelle R. Amante, DirectorDepartment of Unemployment Assistance

2

Agenda• Welcome and Introductions• Summary of Changes for REA Program• Review of Program Flow • Increased Outreach to Bring REA Enrollees to Career

Centers• Emphasis on LMI• Emphasis on Work Search Review• REA Review• MOSES Updates• Communication with DUA• Wrap up and Questions

3

Current REA Program Components

• UI Claimant must be provided Labor Market Information (LMI)

• UI Claimant must register with JobQuest

• Review of UI Claimant Career Action Plan (CAP)

• Work Search Verification

• CCS/REA Review must be Attended/Attained by Week 5

• Referral to other Career Center Services

• Referral to DUA Adjudication when Necessary

4

New REA - Overview of Changes

• Enrollment into REA – Claimants will now be enrolled at the time they receive their first check

• CCS Notification Letter– All REA claimants are sent the same CCS letter except for people who

attended a CCS in last 30 days– Claimants enrolled in REA who attended a CCS in the last 30 days are

waived from attending the CCS (similar to EUC-REA)– Career Center Staff will contact the ‘30 Dayers’ to schedule them for

their REA Review (similar to EUC-REA)

• Emphasis on Outreach to Reduce Sanctions– Robo call and letter 10 days after invite if no CCS attendance– Claimants who do not attend the REA Review by week 4 after

enrollment will receive a reminder Robo call

5

New REA - Overview of Changes continued…

• Length of the Program (5 weeks)– Claimant has 3 weeks to attend CCS from date of enrollment

(date of the CCS Invite Letter) – Claimant has 5 weeks to attend/attain REA Review from the date

of enrollment– REA Reviews do not have to be scheduled between weeks 2-4

• UI Sanction– Claimants who do not attend a CCS and attain their REA Review

by week 5 after enrollment will receive a 1 week sanction

• Reminder Calls - Outreach– CCS reminder robo call & letter at 10th day from enrollment – REA Review reminder robo call at 4th week from enrollment

6

• New Emphasis on LMI and Work Search Verification

– Emphasis on LMI as the foundation of an informed and effective work search

– Recognizing the link between LMI and the Work Search Activity Log

– DUA Work Search Activity Log must be used - this will be the only acceptable form

– Claimants will be instructed to keep copies of their weekly Work Search Activity Logs to provide to DUA upon request

– CCS and EUC Orientation will be updated to emphasize work search requirements and maintenance of Work Search Activity Logs

New REA - Overview of Changes continued…

7

REA Current NewEnrollment Date Attended the CCS At time CCS Notification

Letter is sent – Saturday following the date of 1st check

Must Attend CCS By week 3 after enrollment

(date attended CCS)

By week 3 after enrollment (date of CCS Invite Letter)

Must Attend REA Review By week 4 (safety week 5) after enrollment

(date attended CCS)

By week 5 after enrollment (date of CCS Invite Letter)

Timing of REA Review Between weeks 2 – 4 (at least 2 weeks from CAP)

After CCS and before week 5

after enrollment (date of CCS Invite Letter)

REA Review UI Sanction

DNA, DNR, API

1 Week Sanction 1 Week Sanction

Side by Side Comparison

8

New REA Starting April 1, 2013

Note: PS=Permanently Separated

Department of Career Services

February 4, 2013 Version 2.7

NO

YES

Met Requirements

Reminder Robo Call & Letter on

10th Day

4th week

MOSES Receives N

Number in File from UI

Weekly 1st Payment Permanently

Separated (PS)

Randomly Select 50% of Remaining PS for REA Control Group

Randomly Select 50% of Remaining

PS for REA

Randomly Select up to 2000 PS

1 Week Sanction

Attend REA Review

Issue 66

Attended CCS in last 30 days

NOYES

Career Center Contact to Attend

REA Review

Send Letters to all PS to Attend CCS

YESAttend CCS Program & Services

NO

Final Reminder Robo Call in 4th

week

Attain REA Review

YES NO

5th week

YES/NO

Profiling (No change)

REA Control Group

New REA

NoYes

1 Week Sanction

Schedule for CCS Program & Services

Send Letters to all PS to Attend CCS

(1)Randomly Select

300 PS for Profiling

Met Requirements

Attend CCS Program & Services

Issue 55

LMI Training & Development

10

Name Email Phone Number

Helena Bucca hbucca@detma.org 617-626-6467

Joseph Gallop jgallop@detma.org 617-626-6105

Kathleen Mack kmack@detma.org 617-626-6803

Juliet Nelson jnelson@detma.org 617-626-5287

Linda Waite lwaite@detma.org 617-626-6372

LMI Training & Development

As part of the REA Grant, the role of the LMI Training and Development Team is to consult with One-Stop Career Center leadership and staff to assess training needs. The focus is to design, implement, and conduct professional development in the areas of LMI as it relates to job search activities.

11

Labor Market Information Updates

13

• The new REA grant emphasizes LMI and how it benefits the job seeker’s re-employment opportunities.

• CCS seminar will be updated to include slides that emphasize the tight link between LMI and the Work Search Activity Log.

• The focus will drive the customer’s approach to work search.

Labor Market Information (LMI)

Job Seeker Career Center Staff

• More informed decision-making

• Relates assessed skills to job market

• A focused approach to the job search

• Re-employment

• Required!

• A new in-depth approach to overseeing the relationship between LMI and the WSA log.

• Assess the job seeker’s understanding of the link between their skills and job opportunities.

• Helps you to create a roadmap to assist job seeker in gaining re-employment.

• Required!

Benefits of Using Labor Market Information

14

15

Why is LMI Important?

Find employers that hire people in

the occupation being researched

As a vital benefit for job seekers, it helps to:

*LMI is a requirement for REA participants*

Make informed

decisions

16

THE OFFER

INTERVIEW

RESUME & WORKSHOPS

LABOR MARKET INFORMATION

UNEMPLOYMENT

EMPLOYMENT

JOB SEARCH

17

LMI Tools

Website Tools Non-Website Tools

• Using “TORQ” for job search• O*NET• Mass Career Information System• America’s Career Information Network (Career Info NET)• US Bureau of Labor & Statistics• My Skills My Future• My Next Move

• Newspapers• Job Ads• Trade Magazines / Publications• Informational Interviews• Career Exploration workshops• Networking• Job Fairs• Employment agencies and recruiters

Works Search Activity Log Updates

Benefits of Using Work Search Activity Log

Job Seeker Career Center Staff

• More organized job search

• Track companies and positions

• Recognize trends in their work search to identify alternative markets

• Conducive to timely follow-up

• Facilitates tracking of customer progress

• Help expand customer’s use of job search resources

• Recognize trends in their work search to help broaden job seeker’s approach

20

REA Review

22

REA Review• The REA Review is a focused discussion between the REA

Specialist and the job seeker.

• This review emphasizes:‒ assessing work search and CAP progress‒ connecting Work Search Activity Log and Labor Market Research‒ relating knowledge, skills, and abilities (KSA’s) to the job search‒ guiding the job seeker to available resources

23

REA Review• Lets take a look at your work search log to see what we can learn

about your job search

• Review and notice trends to discuss with customer− The number of jobs applied for− The job titles and industries− Methods of Job search− Pay rate− Results

• Did your job search lead to any interviews

• Did your interviews lead to any job offers

• What LMI tools did you use to help focus your job search24

REA Review

• Did you notice that your occupation had related job searches based on your Knowledge, Skills, and Abilities?

• Have you considered that a related occupation may be an option when looking for a job?

• Were you able to find jobs in your occupation? Are your skills still in demand?

• Do you know how to determine this using LMI?

• Based on these answers we may need to look at a few areas to see how we can guide you toward your re-employment goals.

25

REA Review Exercise

27

Activity Instructions

Total time: 15-20

minutes

Job Seeker

REA Specialist

Observer

REA Review

• Emphasize tight link between Work Search Activity Log and LMI

• Ensure that one-on-one review meets the REA Grant Guidelines

• Ensure that the job seeker has a focused approach to next steps

28

MOSES Updates

30

MOSES Updates

• CCS Event Schedule

• CCS Event Attendance

• REA Program History

• Work Search CAP Goal

• MOSES Notes

31

CCS Event Schedule

32

CCS Event Attendance• Enrollment and REA Review Deadline date

33

REA Program History

34

CAP Goals• Multiple REA Enrollments

35

Work Search CAP Goal • New Requirement for Attained

•

36

MOSES Notes

• Notes will Auto-populate with Work Search Description

37

MassWorkforce

• 30-Dayers Outreach ReportReport name: REA mail email export 30-dayers

Communicating with DUA

39

Communicating with DUA

• Weekly DUA REA Sanction Report

• Customer has an issue 66 because of an REA issue

• DUA Contact Person – Staff only Sue Clark - DUA REA Program Manager

EMAIL: sclark@detma.org

PHONE: 617-626-6861

• MOSESAll notes in MOSES must be clear and concise and provide a description of customers reason for DNR, DNA or API

40

Communicating with DUA

EUC REA Customers that have questions on their claim

must call:

617-626-6800

41

Questions and Wrap Up