new indicators created for taf under m&e system

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Source of Data Number Category TAF Indicator To monitor MIT TAF01 Investment in ICT Sector in Fiji Investment made by domestically owned entities in ICT sector in Fiji - in FJ$ Growth in investment in ICT sector in Fiji Investment Fiji TAF02 Investment in ICT Sector in Fiji Investment made by foreign owned entities in ICT sector in Fiji - in FJ$ Growth in investment in ICT sector in Fiji CCoF/FCC TAF03 Total of all types of complaints Total number of complaints lodged Trends in compaints lodged by consumers CCoF/FCC TAF03.1 Bill Total number of complaints lodged Trends in compaints lodged by consumers CCoF/FCC TAF03.2 Quality of Service Total number of complaints lodged Trends in compaints lodged by consumers CCoF/FCC TAF03.3 Equipment Failure Total number of complaints lodged Trends in compaints lodged by consumers FCC TAF03.4 Tariff Total number of complaints lodged Trends in compaints lodged by consumers CCoF/FCC TAF03.5 All others Total number of complaints lodged Trends in compaints lodged by consumers New Indicators Created for TAF under M&E System

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Page 1: New Indicators Created for TAF under M&E System

Source of

Data

Number Category TAF Indicator To monitor

MIT TAF01

Investment in

ICT Sector in FijiInvestment made by domestically owned

entities in ICT sector in Fiji - in FJ$

Growth in investment in ICT sector in

Fiji

Investment Fiji TAF02

Investment in

ICT Sector in FijiInvestment made by foreign owned entities in

ICT sector in Fiji - in FJ$

Growth in investment in ICT sector in

Fiji

CCoF/FCC TAF03

Total of all

types of

complaints

Total number of complaints lodgedTrends in compaints lodged by

consumers

CCoF/FCC TAF03.1 Bill Total number of complaints lodgedTrends in compaints lodged by

consumers

CCoF/FCC TAF03.2Quality of

ServiceTotal number of complaints lodged

Trends in compaints lodged by

consumers

CCoF/FCC TAF03.3Equipment

FailureTotal number of complaints lodged

Trends in compaints lodged by

consumers

FCC TAF03.4 Tariff Total number of complaints lodgedTrends in compaints lodged by

consumers

CCoF/FCC TAF03.5 All others Total number of complaints lodgedTrends in compaints lodged by

consumers

New Indicators Created for TAF under M&E System

Page 2: New Indicators Created for TAF under M&E System

Operators TAF04

Agreggate

of all types

of

complaints

from all

operators

Total number of complaints lodgedTrends in compaints lodged by

consumers

Operators TAF04.1 Bill Total number of complaints lodgedTrends in compaints lodged by

consumers

Operators TAF04.2Quality of

ServiceTotal number of complaints lodged

Trends in compaints lodged by

consumers

Operators TAF04.3Equipment

FailureTotal number of complaints lodged

Trends in compaints lodged by

consumers

Operators TAF04.4 All others Total number of complaints lodgedTrends in compaints lodged by

consumers

Aggregated TAF05

Agreggate

of all types

of

complaints

from all

operators

and CCoF

Total number of complaints lodgedTrends in compaints lodged by

consumers

Aggregated TAF05.1 Bill Total number of complaints lodgedTrends in compaints lodged by

consumers

Aggregated TAF05.2Quality of

ServiceTotal number of complaints lodged

Trends in compaints lodged by

consumers

Aggregated TAF05.3Equipment

FailureTotal number of complaints lodged

Trends in compaints lodged by

consumers

Page 3: New Indicators Created for TAF under M&E System

Aggregated TAF05.4 All others Total number of complaints lodgedTrends in compaints lodged by

consumers

Operators TAF06.1Network

CoverageSq. Km area covered for urban areas Network Coverage

Operators TAF06.2Network

Coverage

Additional sq. km area covered for urban

areasNetwork Coverage

Operators TAF06.3Network

CoverageSq. Km area covered for rural areas Network Coverage

Operators TAF06.4Network

CoverageAdditional sq. km area covered for rural areas Network Coverage

Operators TAF06.5Network

Coverage Total areas coveredNetwork Coverage

Operators TAF06.6Network

CoverageAdditional total areas covered Network Coverage

OperatorsTAF07.1

Network

Coverage Area covered by 2G network Network Coverage

Operators TAF07.2

Network

Coverage % rural Area covered by 2G network Network Coverage

OperatorsTAF07.3

Network

Coverage Additional areas covered by 2G network Network Coverage

OperatorsTAF07.4

Network

Coverage

% Additional rural areas covered by 2G

network Network Coverage

Operators TAF07.5

Network

Coverage Area covered by 3G network Network Coverage

OperatorsTAF07.6

Network

Coverage % rural areas covered by 3G network Network Coverage

Operators TAF07.7

Network

Coverage Additional areas covered by 3G network Network Coverage

Operators TAF07.8

Network

Coverage

% Additional rural areas covered by 3G

network Network Coverage

TAF06: Network Coverage by Area

TAF07: Network Coverage by technology

Page 4: New Indicators Created for TAF under M&E System

Operators TAF08.1

Network

Coverage Total number of BTS - GSM Network Coverage

OperatorsTAF08.2

Network

Coverage Total number of BTS - UMTS Network Coverage

Operators TAF08.3

Network

Coverage Total number of BTS - LTE Network Coverage

Operators TAF08.4

Network

Coverage Total number of BTS - CDMA Network Coverage

OperatorsTAF08.5

Network

Coverage Total number of BTS - Other Network Coverage

OperatorsTAF09.1

Network

Coverage Total number of NGN Echange Network Coverage

Operators TAF09.2

Network

Coverage Total number of AXE … Network Coverage

OperatorsTAF09.3

Network

Coverage Total number of RSS AXE Network Coverage

Operators TAF09.4

Network

Coverage Total number of Exchange - Other Network Coverage

Operators TAF10.1 Service QualityMobile telephony QoS - Success call

rates Service Quality

OperatorsTAF10.2 Service Quality

Mobile telephony QoS - Call drop rates

Service Quality

OperatorsTAF10.3 Service Quality

Mobile telephony QoS - Call set-up delay

Service Quality

Operators TAF10.4 Service QualityMobile telephony QoS - SMS success

rates Service Quality

OperatorsTAF10.5 Service Quality

Mobile telephony QoS - Network

availability Service Quality

TAF08: Network Covereage - Base Stations

TAF09: Network Covereage - Excahnges

TAF10: Service Quality - Voice

Page 5: New Indicators Created for TAF under M&E System

OperatorsTAF10.6 Service Quality

Mobile telephony QoS - Network

congestion during Busy Hour Service Quality

OperatorsTAF10.7 Service Quality

Fixed telephony QoS - Number of

working days to clear a fault (median)Service Quality

Operators TAF11.1 Service QualityMobile Broadband QoS - Download

throughput Service Quality

OperatorsTAF11.2 Service Quality

Mobile Broadband QoS - Upload

throughput Service Quality

Operators TAF11.3 Service QualityMobile Broadband QoS - Latency

Service Quality

Operators TAF11.4 Service QualityMobile Broadband QoS - Jitter

Service Quality

OperatorsTAF11.5 Service Quality

Mobile Broadband QoS - Packet loss

Service Quality

OperatorsTAF11.6 Service Quality

Fixed Broadband QoS - Packet loss

Service Quality

Operators TAF12.1 Numbering Total Number Blocks assigned Numbering

Operators TAF12.2 Numbering Total numbers allocated Numbering

Operators TAF12.3 Numbering Total new numbers allocated Numbering

Operators TAF12.4 Numbering Total numbers in quarantine Numbering

Operators TAF12.5 NumberingTotal numbers released from quarantine

Numbering

Operators TAF12.6 Numbering Total new numbers quarantined Numbering

Operators TAF12.7 NumberingTotal number of on-net Short Codes

used in the public domain activated Numbering

OperatorsTAF12.8 Numbering

Total number of new on-net Short Codes

used in the public domain were activatedNumbering

OperatorsTAF12.9 Numbering

Total number of on-net Short Codes

which were used in the public domain

but were deactivated Numbering

TAF11: Service Quality - Internet

TAF12: Numbering

Page 6: New Indicators Created for TAF under M&E System

Operators TAF13.1 Workforce

Total number of FTE positions in organisation

specifically for ICT sector Workforce

Operators

TAF13.2

(Relates to

ICT01) Workforce

Total number of full time Employees in

organisation specifically for ICT sector Workforce

OperatorsTAF13.3 Workforce

Number of vacant positions in organisation

specifically for ICT sector Workforce

OperatorsTAF13.4 Workforce

Number of new employees recruited

specifically for ICT sector of organisation Workforce

Operators TAF13.5 Workforce

Number of positions for ICT sector of

organisation made redundant Workforce

Operators

TAF13.6 Workforce

Number of emplyees in the ICT sector leaving

the organisation (to include those resigning,

terminated and retiring) Workforce

Operators TAF13.7 Workforce Number of vacant ICT sector positions Workforce

Operators TAF14.1.1/A8

: ITU Indicator Tariff - Fixed

Fixed broadband internet access tariff per

month in US$ as percentage of per capita

income Tariff - Fixed

Operators TAF14.1.2 Tariff - Fixed

Installation fee for residential telephone

service Tariff - Fixed

OperatorsTAF14.1.3 Tariff - Fixed

Monthly subscription for resdidential

telephone service Tariff - Fixed

Operators TAF14.1.4 Tariff - Fixed

Price of a 3 min call to a fixed telephone line

from a fixed telephone, peak rate Tariff - Fixed

OperatorsTAF14.1.5 Tariff - Fixed

Price of a 3 min call to a fixed telephone line

from a fixed telephone, off - peak rate Tariff - Fixed

TAF13 : ICT Workforce

TAF14: Tariff

14.1: Tariff - Fixed

Page 7: New Indicators Created for TAF under M&E System

OperatorsTAF14.1.6 Tariff - Fixed Installation fee for business telephone service Tariff - Fixed

Operators TAF14.1.7 Tariff - Fixed

Monthly subscription for business telephone

service Tariff - Fixed

Operators TAF14.2.1/A9

: ITU Indicator Tariff - Cellular

Mobile cellular telephone prepaid tariffs per

month in US$ and as percentage of monthly

per capita income Tariff - Cellular

Operators TAF14.2.2 Tariff - Cellular

Mobile cellular telephone prepaid connection

charge Tariff - Cellular

Operators TAF14.2.3 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (peak, on-net) charge Tariff - Cellular

OperatorsTAF14.2.4 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (off - peak, on-net) charge Tariff - Cellular

OperatorsTAF14.2.5 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (weekend, on-net) charge Tariff - Cellular

OperatorsTAF14.2.6 Tariff - Cellular

Mobile cellular prepaid - price of SMS (on -

net) Tariff - Cellular

OperatorsTAF14.2.7 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (peak, off-net) charge Tariff - Cellular

OperatorsTAF14.2.8 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (off - peak, off-net) charge Tariff - Cellular

OperatorsTAF14.2.9 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (weekend, off-net) charge Tariff - Cellular

Operators TAF14.2.10 Tariff - Cellular

Mobile cellular prepaid - price of SMS (off -

net) Tariff - Cellular

14.2: Tariff - Mobile Cellular

Page 8: New Indicators Created for TAF under M&E System

OperatorsTAF14.2.11 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (peak, to fixed) charge Tariff - Cellular

OperatorsTAF14.2.12 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (off - peak, to fixed) charge Tariff - Cellular

OperatorsTAF14.2.13 Tariff - Cellular

Mobile cellular prepaid - price of 1 minute

local call (weekend, to fixed) charge Tariff - Cellular

OperatorsTAF14.3.1

Fixed - wired

Broadband

wholesale Fixed (wired) - broadband connection charge Tariff Fixed - wired Broadband

OperatorsTAF14.3.2

Fixed - wired

Broadband

wholesale

Fixed (wired) - broadband monthly

subscription charge Tariff Fixed - wired Broadband

OperatorsTAF14.3.3

Fixed - wired

Broadband

wholesale Fixed (wired) - broadband speed in Mbits/s Tariff Fixed - wired Broadband

OperatorsTAF14.3.4

Fixed - wired

Broadband

wholesale Fixed (wired) - broadband cap, in GB Tariff Fixed - wired Broadband

OperatorsTAF14.3.5

Fixed - wired

Broadband

wholesale

Fixed (wired) - broadband -price of access

usage Tariff Fixed - wired Broadband

TAF14.3.6

Fixed - wired

Broadband

retail Fixed (wired) - broadband connection charge Tariff Fixed - wired Broadband

TAF14.3.7

Fixed - wired

Broadband

retail

Fixed (wired) - broadband monthly

subscription charge Tariff Fixed - wired Broadband

TAF14.3: Fixed Wired Broadband

Page 9: New Indicators Created for TAF under M&E System

TAF14.3.8

Fixed - wired

Broadband

retail Fixed (wired) - broadband speed in Mbits/s Tariff Fixed - wired Broadband

TAF14.3.9

Fixed - wired

Broadband

retail Fixed (wired) - broadband cap, in GB Tariff Fixed - wired Broadband

TAF14.3.10

Fixed - wired

Broadband

retail

Fixed (wired) - broadband -price of access

usage Tariff Fixed - wired Broadband

OperatorsTAF14.4.1

Wireless

Broadband

wholesale

Average wireless broadband connection

charge Wireless Broadband Tariff

OperatorsTAF14.4.2

Wireless

Broadband

wholesale

Average wireless broadband monthly

subscription charge Wireless Broadband Tariff

OperatorsTAF14.4.3

Wireless

Broadband

wholesale Average wireless broadband speed in Mbits/s Wireless Broadband Tariff

OperatorsTAF14.4.4

Wireless

Broadband

wholesale Average wireless broadband cap, in GB Wireless Broadband Tariff

OperatorsTAF14.4.5

Wireless

Broadband

wholesale

Average wireless broadband -price of access

usage Wireless Broadband Tariff

TAF14.4.6

Wireless

Broadband

Retail

Average wireless broadband connection

charge Wireless Broadband Tariff

TAF14.4.7

Wireless

Broadband

Retail

Average wireless broadband monthly

subscription charge Wireless Broadband Tariff

TAF14.4: Wireless Broadband Tariff

Page 10: New Indicators Created for TAF under M&E System

TAF14.4.8

Wireless

Broadband

Retail Average wireless broadband speed in Mbits/s Wireless Broadband Tariff

TAF14.4.9

Wireless

Broadband

Retail Average wireless broadband cap, in GB Wireless Broadband Tariff

TAF14.4.10

Wireless

Broadband

Retail

Average wireless broadband -price of access

usage Wireless Broadband Tariff

Operators TAF15.1.1 RevenueTotal revenue (Retail) - All

telecommunications services Revenue Retail

Operators TAF15.1.2 RevenueTotal revenue (Retail) - Fixed

telephone Revenue Retail

Operators TAF15.1.3 RevenueTotal revenue (Retail) - Mobile

networks Revenue Retail

Operators TAF15.1.4 RevenueTotal revenue (Retail) - Voice services

Revenue Retail

Operators TAF15.1.5 RevenueTotal revenue (Retail) - Outbound

roaming Revenue Retail

Operators TAF15.1.6 RevenueTotal revenue (Retail) - Mobile data

services Revenue Retail

Operators TAF15.1.7 RevenueTotal revenue (Retail) - Text and

multimedia messaging services Revenue Retail

Operators TAF15.1.8 RevenueTotal revenue (Retail) - Fixed

(wired) Internet Revenue Retail

Operators TAF15.1.9 RevenueTotal revenue (Retail) - Dial-up Internet

Revenue Retail

Operators TAF15.1.10 RevenueTotal revenue (Retail) - Fixed (wired)

broadband Revenue Retail

Operators TAF15.1.11 RevenueTotal revenue (Retail) - Other

wireless broadband services Revenue Retail

Operators TAF15.1.12 RevenueTotal revenue (Retail) - Leased lines

Revenue Retail

TAF15: FINANCIAL DATA

TAF15.1: Revenue (Retail)

Page 11: New Indicators Created for TAF under M&E System

OperatorsTAF15.1.13 Revenue

Total revenue (Retail) - Fixed value

added telecommunication servicesRevenue Retail

Operators TAF15.1.14 RevenueTotal revenue (Retail) - Other

telecommunication revenue Revenue Retail

Operators TAF15.2.1 Revenue Total revenue (Wholesale) - All

telecommunication services

Revenue Wholesale

Operators TAF15.2.2 RevenueTotal revenue (Wholesale) - Fixed

telephone Revenue Wholesale

Operators TAF15.2.3 RevenueTotal revenue (Wholesale) - Mobile

networks Revenue Wholesale

Operators TAF15.2.4 RevenueTotal revenue (Wholesale) - Fixed

(wired) Internet Revenue Wholesale

Operators TAF15.2.5 RevenueTotal revenue (Wholesale) - Dial-up

Internet Revenue Wholesale

Operators TAF15.2.6 RevenueTotal revenue (Wholesale) - Fixed

(wired) broadband Revenue Wholesale

OperatorsTAF15.2.7 Revenue

Total revenue (Wholesale) - Other

wireless broadband servicesRevenue Wholesale

Operators TAF15.2.8 RevenueTotal revenue (Wholesale) - Leased

lines Revenue Wholesale

OperatorsTAF15.2.9 Revenue

Total revenue (Wholesale) - Fixed

value added telecommunication

services Revenue Wholesale

OperatorsTAF15.2.10 Revenue

Total revenue (Wholesale) - Other

telecommunication revenueRevenue Wholesale

Operators

TAF15.2.11 Revenue

ICT Sector share of gross value

added (Operators only and excludes

manufaturing) - to be worked out by

TAFRevenue Wholesale

OperatorsTAF15.3.1 CAPEX

Capex – Fixed telephone services

(Annual - according to organisation's

financial year) CAPEX

TAF15.2: Revenue (Wholesale)

TAF15.3: Annualised CAPEX

Page 12: New Indicators Created for TAF under M&E System

Operators TAF15.3.2 CAPEXCapex – Fixed (wired) broadband

services CAPEX

Operators TAF15.3.3 CAPEXCapex – Mobile communication services

CAPEX

Operators TAF15.3.4 CAPEXCapex – Other wireless broadband

services CAPEX

Operators TAF15.3.5 CAPEX Capex – Others CAPEX

TAF15.4: OPEX

OperatorsTAF15.4.1 OPEX

Opex – Fixed telephone services (Annual

- according to organisation's financial

year) OPEX

Operators TAF15.4.2 OPEXOpex – Fixed (wired) broadband services

OPEX

Operators TAF15.4.3 OPEXOpex – Mobile communication services

OPEX

Operators TAF15.4.4 OPEXOpex – Other wireless broadband

services OPEX

Operators TAF15.4.5 OPEX Opex – Others OPEX

OperatorsTAF15.5.1 EBITDA

EBITDA – Fixed telephone services

(Annual - According to organisation's

financial year) EBITDA

Operators TAF15.5.2 EBITDAEBITDA – Mobile cellular telephone

services EBITDA

Operators TAF15.5.3 EBITDA EBITDA – Dial-up Internet EBITDA

Operators TAF15.5.4 EBITDAEBITDA – Fixed (wired) broadband

services EBITDA

Operators TAF15.5.5 EBITDA EBITDA – Wireless broadband EBITDA

Operators TAF16.1 Spectrum Spectrum Bottlenecks

Operators TAF16.2 Numbering Numbering Bottlenecks

Operators TAF16.3 Regulatory Regulatory Bottlenecks

Operators TAF16.4 Any Other Any Other Bottlenecks

Operational expenditure relating to the respective service

TAF15.5: EBITDA: Earnings Before Interest, Taxed, Depretiation and Armotisation

TAF16: What are some Bottlenecks faced up to date to this reporting quarter?