houses 14 servicebays, two vehiclewash areas, afabulous newvehicle show-room, a fullystocked partsand accessories department, offices, outdoorvehicle display areas, and ample parking.

This state-of-the-art facility continues theGillman Companies tradition of offeringemployees an outstanding workplace andproviding customers with an exceptional retailautomobile dealership experience.

In This Issue• Patrick York Named Gillman Companies Chief Operating Officer

• Josh Guerrier Top Gillman Companies Finance Manager

• Gillman Mitsubishi Dealerships Earn Diamond Circle of

Excellence Awards

• AYES on TV

April-May 2008

New Gillman Nissan Facility Opensand Sets Sales Records!

The new Gillman Nissan facility in the growingSugar Land/Fort Bend County-area just southof Houston is fully staffed and open for busi-ness. During the first weeks of operations, themarketing team and support staff, ably directedby General Manager Jeff Brewer, brought thenew store to number one in the zone and

number two inthe nation interms of year-over-year sales!

The new41,000-square-foot building

Thus far in 2008, the economic maladiesthat have cropped up in some other areasof the nation have not caused any seriousproblems in Texas. Gasoline prices arehigher than in the past but by and large ourcommunities seem to be adjusting to this newreality. Retail vehicle sales for the first threemonths of this year are about on par with2007 and we look forward to strong spring andsummer selling seasons.

Highlighting the fast pace of our opera-tions is retention of Patrick York as the newGillman Companies Chief Operating Officer.Patrick will replace Scott Dupons who willmove to the Rio Grand Valley of Texas and bethe managing partner of our recently acquiredGillman Honda, Chevrolet, Pontiac, Buick, andGMC dealerships. There is a story on Patrickelsewhere in this newsletter. On a personalnote, I had the pleasure of working withPatrick’s father at Frank Gillman Pontiac manyyears ago. Please offer Patrick a big Gillmanwelcome when you see him.

I am pleased to announce that our newGillman Nissan dealership is open and fullyoperational. This facility will allow us to offerour customers a greatly improved shopping

From the desk ofRamsay Gillman

and vehicle service experience.Our personnel will also enjoyenhanced working conditionsand be better able to go beyondcustomer expectations.

As this is written, workon the new parking area forour recently completed Hondadealership in San Antonio,

Texas is well underway. All this new construc-tion is a silent testimony to the GillmanCompanies commitment to provide the com-munities we serve, and our people, withexceptional facilities.

On another note, and without trying tomention all the recent recognitions earned bythe Gillman team, our Gillman Mitsubishidealerships in Houston and San Antonio havebeen given the Mitsubishi Diamond Chapter ofExcellence award. Randy Heidaker and RobertJackson, Parts and Service managers atGillman Mitsubishi in southwest Houston,were both Top Achievers in the MitsubishiMotors Diamond Quality Management pro-gram. Our San Antonio Honda dealership wasnamed a 2007 Customer Service award winner.

As we move into the spring and summerselling seasons, it is a good time to pause fora moment and reconfirm our dedication tosatisfying each customer. Satisfied customersare the foundation that will support our con-tinued success.

Letters From Loyal Customers

Mr. Gillman: I take great satisfaction in acknowledgingprofessionalism and commitment to service. Earlier thismonth, I purchased from Gillman Acura North a 2008Acura RL. You should know that the Gillman team distin-guished itself from all other area Acura dealers with theirresponsiveness, extra effort, and superior service—bothbefore and after the sale.

Sales Manager Pete Harvey, Sales and LeasingConsultant Mike Frohlich, and Service Advisor MattRandall combined to make my decision an easy one.They gave me space when I needed it, called when theyknew it was time to close the sale, served as fabulousbrand ambassadors (both for Gillman and Acura), andtreated my wife and me and our special-needs son like

family. These are the reasons why I have been a loyal andcompletely satisfied Gillman Acura customer since I pur-chased my first RL in 1997.

You can take great pride in the words I hear everytime I call your dealership: “It’s a great day at Gillman.”From my vantage point, it’s a proposition and customerexperience that your company delivers on in a very big way.

Thanks to Pete, Mike, and Randall, I will be backfor my next RL purchase once again. And with anotherchild looking to mom and dad to purchase her next car,I will probably return earlier.

P.S. I love the car. It’s really hard to beat the valuethat Acura delivers to consumers who want quality, supe-rior engineering, and value.—ANOTHER LOYAL AND SATISFIED GILLMAN ACURA

NORTH CUSTOMER

(continued on next page)

Mr. Gillman: I would like to tell you how much I enjoymy Honda and the great experience I’ve had workingwith Seyed Torkizadeh. I’ve worked with Seyed since 2000and that was with a Passport lease. I leased a CR-V in2004 with Seyed, and Saturday, I bought a CR-V, againwith Seyed’s help. This vehicle is wonderful. There is sucha difference between my previous CR-V and this one. It isa great driving experience.

I can’t tell you how much I appreciate Seyed’s helpand knowledge. He is a wonderful person and a greatsalesman. My experience with him has been hassle-freeand I feel he looks at me as a person and not just some-one he’s trying to sell a car to. I truly appreciate that andhis friendship means a great deal to me.

Your Service Department is one of the best and Ihave never taken any of my Hondas any place else forservice. This is something that can’t be said for a lot ofplaces in this day and time. I recommend this dealershipto all my friends and a few of them have purchased vehi-cles there. They are as satisfied as I am.—ANOTHER LOYAL AND SATISFIED GILLMAN HONDA

ROSENBERG CUSTOMER

Mr. Gillman: Although this thank-you letter is getting toyou so much later than I had intended it to, it is writtenwith my utmost appreciation and gratitude as if the eventhad occurred today. I write to express my sincerest thanksfor a huge gift that your company extended to me in 2007.

I own a Mitsubishi Endeavor XLS. I have beentaking it to your south Austin location for general mainte-nance since I purchased it in 2004. I noticed that my vehiclewas not running right and scheduled an appointment. Theycontacted me with the results, stating that I would need anew transmission. They had found antifreeze in thetransmission, which caused a myriad of other problems.

On occasion, I used a locally owned franchise com-pany to conduct my oil changes. Through some research, itwas determined that they inadvertently put antifreeze inmy transmission system, which caused all these problems.

I had many conversations with this company aswell as with the Gillman Mitsubishi staff. The guys atGillman Mitsubishi were very helpful and accommodat-ing, which was not at all what I had been experiencingwith the other company. Gillman Mitsubishi was veryhands-on in helping me with questions, even contactingthe other company on my behalf. As time went on, itbecame clear that the other company was not going totake responsibility for their error, and I was unsure howto proceed.

I will never forget the day when I received a phonecall from Robert Peters who told me that the RegionalOffices had elected to perform the work as a philanthropicendeavor. I was completely speechless and overwhelmedby the generosity of your company’s gesture. Your com-pany did not create the problem but elected to fix it tohelp a loyal customer. It was nothing short of a true mira-cle. Needless to say, I was so touched by this gesture, Ihave told everyone I know about what an incredible com-pany Gillman Mitsubishi is.

I would like to recognize some of the key peoplewho really stood out in providing superior service andattention to detail. They truly went over and beyond inhelping me: Robert Peters, Sam Smith, Anthony Mata,

Johnny Hubbell, Freddie Hernandez, Brian Peters, and TimHarless. They were courteous and genuinely caring. I wanteach of them to know how thankful I am for their impecca-ble service and genuine care that they provided me.

Mr. Gillman, thank you very much for the amazingcustomer service experience that your company gave me.From now on, I am doing all of my service and mainte-nance repairs solely though Gillman Mitsubishi. I willnever forget this superior service. It shows how trulyamazing Gillman Mitsubishi is. I will continue to spreadthe word to others as to how remarkable your companyis. From the bottom of my heart, I thank you.—ANOTHER LOYAL AND SATISFIED GILLMAN MITSUBISHI

AUSTIN CUSTOMER

E-mail sent out to 200 real estate agentsSubject: Do You, Your Client or Loved One Need a Car?

Hello, (real estate company) family: Recently wewere in the market to buy my wife a new car. We had adeal that fell out at one dealership which led us toGillman Mazda/Nissan in Rosenberg. I was highlyimpressed with their service before and after the sale. Onething that impressed me was that the next business dayafter the sale, the general manager called us and left amessage on our answering machine thanking us for ourbusiness, and he gave us his number and e-mail to con-tact him directly if we had any concerns.

It just so happened that we did have a concern, soI e-mailed him. I was contacted in less than an hour. Hegot right on the situation and handled it to make surethat we were satisfied, so we even went to the dealershipto meet him in person and shake his hand.

I know this has nothing to do with real estate, butI felt it was my duty to report to you area businesses thathave good practices, and I thought this may also be help-ful to you or anyone you know who needs a new orpre-owned certified car. I’ve bought many cars and havenever had the GM call me. He not only talked the talk buthe also walked the walk, and this goes in line with our(real estate company) culture.

My salesman’s name is Gerome Hulett and theGeneral Manager is Jeff Brewer. The phone number is1-888-616-5421. Mr. Brewer’s e-mail isjbrewer@gillmanauto.com. My cell number is _________ ,and you can call me for any questions.

Oh yeah, my wife has a new Altima!—ANOTHER LOYAL AND SATISFIED GILLMAN NISSAN

ROSENBERG CUSTOMER

Mr. Patrick Clausen: Thank you for providing outstandingservice during the purchase of my 2008 Subaru Outback.Your knowledge of the vehicle and the explanation of thewarranty and service plan were exceptional.

My search for a new car was a terrible experienceuntil I found you at Gillman Subaru North. You made theprocess enjoyable and extremely easy. I will not hesitateto refer people who are shopping for a Subaru to you.—ANOTHER LOYAL AND SATISFIED GILLMAN SUBARU

NORTH CUSTOMER

(continued from previous page)

Randy Heidaker and Robert Jackson Repeatas Mitsubishi Motors Triple Diamond QualityManagement Program Top Achievers

Not only are Randy Heidaker and RobertJackson, Parts and Service managers ofGillman Mitsubishi in Southwest Houston,winners of the Mitsubishi Motors TripleDiamond award, they have earned that dis-tinction two years in a row. They were firstin Mitsubishi District D and among the mostselect in the nation.

As Top Achievers, they will go toPlayacar Palace Resort located on the RivieraMaya to join Mitsubishi Motors NorthAmerica personnel for a Diamond QualityManagement Conference to be held May 1through May 4.

Great work, guys! And a big “way togo” for the terrific repeat!

Three Gillman Mitsubishi Dealerships Earn 2008 Mitsubishi Motors North America DiamondChapter of Excellence Awards!

In an outstanding performance, GillmanMitsubishi dealerships in north and southHouston, and in San Antonio, all earned thecoveted Mitsubishi Motors Diamond Chapterof Excellence awards! These top-volume tripwinners will have crystal trophies deliveredto their showrooms.

This is a great distinction, requiring aconsistently high level of performance anddevotion to customer satisfaction.

Congratulations to these three fineGillman teams!

Hard work, strong customer relations, andattention to detail all paid off. Josh Guerrier,Gillman Honda San Antonio, was named topfinance manager in the Gillman organization!That’s a job well done and deserves a bigGillman “way to go!”

Josh Guerrier Named Top Gillman CompaniesFinance Manager!

Gillman Honda SanAntonio Earns HondaCustomer ServiceExperience Award!

Due to excellent work by the Service and Partsteam at Gillman Honda San Antonio, thatdealership joined an elite number of Hondadealerships across the country that werenamed as 2007 Customer Service award win-ners. This outstanding level of performancewas recognized by a special service-area ban-ner denoting the high degree ofprofessionalism exhibited by this fine group.

Way to go, San Antonio!

Gillman Companies Names New

Chief Operating Officer

Stacey Gillman Wimbish, President of the GillmanCompanies, has announced the appointmentof Patrick York as Chief Operating Officer.

York, formerly Vice President ofMarketing for Service Group, an organizationproviding training and dealer profit programsto automobile dealerships, has been activelyinvolved with the Gillman Companies for overnine years.

“He knows our Gillman players and willbring his insight into the best operating prac-tices of other dealers to our business,”Wimbish said.

The son of an automobile dealer whoonce sold vehicles at Frank Gillman Pontiac,York grew up working in various dealershipdepartments. He was with the TexasAutomobile Dealers Association and is a grad-uate of the NADA Dealer Candidate Academy.

Currently residing with his wife and twochildren in Austin, Texas, York will relocate toHouston. He will assume his new duties May15. Until that time, Scott Dupons, currentGillman Companies Chief Operating Officer,will continue in that position. Dupons will thenmove to the Rio Grande Valley to be managingpartner of the six dealerships which make upthe latest Gillman Companies acquisition.

“Patrick York knows and understandsthe Gillman tradition for customer satisfac-tion,” Stacey Wimbish stated. “After anextensive search, we found the right personfor a challenging job.”

401(K)ornerBy Susan ElbelThe usual column on the Gillman 401(k)plan will not appear in this issue. Susan Elbel,the highly informed writer who contributesthis valuable feature is on recuperative leaveof absence.

We wish you a speedy recovery, Susan.

Gillman AcuraNumber One in the Zone!

Annually, the Gillman Companies SalesAchievement Program recognizes the top salesprofessionals in each Gillman dealership. It isa bonus effort based on units delivered,Customer Satisfaction Index scores againstnational averages, and other important criteria.Platinum, Gold, and Silver award levels are estab-lished and special notice is given for leadership.

Appropriate cash awards are presented toeach qualifying individual at two formalbreakfast meetings.

The 2007 sessions were held on March15 in Houston and March 16 in San Antonio.Fifty-two Gillman sales professionals were rec-ognized for their outstanding achievements.

The 2007 Platinum level award winnersare: Carla Jones and Paul Thomas, Gillman

Gillman Honors 2007 Top Sales ProfessionalsAcura; Patrick Clausen, Gillman SubaruNorth Houston; Raheen Drummonds andMohammed Hossain, Gillman MitsubishiNorth Houston; Manuel Gavarette, GillmanMitsubishi San Antonio; Vincent Harris,Gillman Honda San Antonio; DanielWaterwall and Seyed Torkizadeh, GillmanHonda Rosenberg; Miguel Casteneda,Manuel Rodriguez, and Phillip Aweh,Gillman Honda Houston; andRokanuzzaman Chowdhury, Gillman SubaruSouth Houston.

A full story, including pictures andnames of all recipients, will appear in thenext issue of this newsletter.

A big Gillman “way to go” is in orderfor a truly great performance!

During the month of March, Gilman Acuraearned the number one ranking in their zonefor unit sales! This was a first-time feat andjust another top performance from the GillmanAcura dealership that has been first in thenation in Service customer satisfaction for thepast two years. Way to sell them, team, andway to take care of our buyers after the sale!

If you ever want to feel a little lost and unwanted,go into a store and be ignored by every employeewho bustles past without a “hello” or even a smile.It is not a pleasant experience and certainly notone we’d like any Gillman customer to have in ourdealerships.

That’s why we honor the Gillman 20-Foot Rule!Any time a Gillman team member comes

within 20 feet of an unattended customer, it is thatteam member’s responsibility to make sure thatcustomer is being helped.

A few words like “Is someone assisting you?”or “Are you being helped?” will make our visitorscomfortable even if their needs are being met.

The Gillman 20-Foot Rule is everyone’sresponsibility. Make a friend by showing a littleGillman hospitality so our customers will knowhow much we value their business.

The Gillman 20-Foot Rule

MayFaili, Akbar 05/01Machado, Luis 05/02Nava-Urbano, Aldo 05/02Pereira, Amilcar 05/02Zelaya, Maritza 05/02Johnson, Bruce 05/03Reyes, Aurora 05/03Robbins, Cynthia 05/03Shelnutt, Jason 05/03Smith, Stephen 05/04Pham, Hung 05/05Ekane, Nico 05/06Ihe, Gibson 05/06Szog, Christian 05/06Ly, Pros 05/08Torres, Diego 05/09Villarreal, Jason 05/09Eiler, Gregg 05/10Kusin, Jana 05/10Flores, Rene 05/11Prewett, Nan 05/11Smith, Jocelyn 05/11Fox, Misty 05/12Mullins, Claire 05/13Hellenschmidt, Dave 05/14Ybarra, Stacy 05/14Fontenot, Jon 05/15Gornall, Mathew 05/16Gray, Sherri 05/16Leal, Sandra 05/16Harris, Daniel 05/17Patterson, Roderick 05/17Canales, Jr., Antonio 05/18Fotopoulos, II, John 05/18Odat, Mahd 05/18Ford, Billy 05/19Villalta, Ana 05/19Linares, Francisco 05/20Saucedo, Gianfranco 05/20Le, Dung 05/21Cisneros, Evelyn 05/22Elostaz, Waleed 05/22Perez, Javier 05/24Assed, Jihad 05/27Keoviva, Keooudone 05/27Le, Dung 05/27Solis, Liz 05/27Guerrier, Georges 05/28Hicks, Donald 05/28Giblin, Mark 05/29Cleary, James 05/31Sheikh, Sylvia 05/31

JuneJock, Joshua 06/01Juarez, Gabriel 06/01Oyuela, Jose 06/02Tarique, Muhammad 06/02Tran, Son 06/02Armstrong, Judy 06/03Phillips, James 06/03Cruz, Jimmy 06/05Forgy, Thomas 06/05McIlveen, Melinda 06/05Zermeno, Joshua 06/05Joseph, Edric 06/06Vernon, Kevin 06/07Bradshaw, Walter 06/08Lopez, Jr., Guillermo 06/08Mathias, Kenneth 06/09Porter, Prince 06/09Steely, Kendrick 06/09Doolittle, Robert 06/10Durrani, Changez 06/10Funes, Roberto 06/10Ross, David 06/10Caffey, Gail 06/11Duckworth, Gregory 06/12Nguyen, Steven 06/12Delapaz, Robert 06/13Keita, Djibril 06/13Ton, Eric 06/13Hall, Roderick 06/14Melendez, Marvin 06/14Boone, Ronald 06/15Hailey, Willie 06/15Hernandez, Modesto 06/15Melgar, Jose 06/15Strezishar, Anthony 06/15Boula, Kenneth 06/16Gonzalez, Danny 06/16Guardado, Reyes 06/16Hernandez, Roberto 06/16Gideon, David 06/18Robinson, Larry 06/18Whiteing, Luther 06/18Hall, Chase 06/19Pham, Thinh 06/20Martin, Eugene 06/21Wesolick, Amanda 06/21Gonzales, III, Louis 06/23Devlin, Renee 06/24Merced, John 06/24Kinane, Stephen 06/25Medrano, Abraham 06/25Nicanor, Socorro 06/27

Preuss, Sandra 06/28Rodriguez, Ricardo 06/28Simmons, Charles 06/28Vachira, Benzi 06/28Braun, David 06/29Lewis, Egbert 06/29

JulyCisneros-Solano,

Francisco 07/01Dang, Quan 07/01Kellerman, James 07/01Rodriguez, II, Jose 07/01Taylor, Brian 07/02Estrada, Jose 07/03Rosa, Carlos 07/03Woodall, Thomas 07/03Diaz, Jaime 07/04Kamya, Kittipol 07/04McCray, Jimmy 07/05Rauch, Michael 07/05Salvador, Refugio 07/05Sanchez, Fernando 07/05Terry, Rolander 07/05Khalaf, Issac 07/06Rodriguez, Jose 07/06Carrera, Melissa 07/07Clay, Jason 07/07Alexander, Dona 07/08Cantu, Johnnie 07/09Chair, Abdelillah 07/11Alfaro, Ana 07/12Castro, III, Alejandro 07/12Torres, Hugo 07/12McAndrews, Bart 07/13Melgar, Marvin 07/13Runnels, Tessa 07/13Scott, Alan 07/13Colligan, Jr., Sylvester 07/14

Gillman, Jason 07/14Kramer, Matthew 07/14Walls-Glover, Jean 07/14Griffin, Reginald 07/15Kutlar, Hasan 07/15Hankins, John 07/16Young, Daryl 07/16Flores, Rosemary 07/17Hernandez, Ricardo 07/17Ojo, Richard 07/17Flores, Jr., Rolando 07/18Akers, Paul 07/19Atkinson, James 07/20Ellison, Amber 07/20Guardado, Elias 07/20Van, Jr., Donald 07/20Boyett, Gary 07/21Unay, Julia 07/21Argueta, Jose 07/23Tijerina, III, Ezequiel 07/23Jamerson, Timothy 07/24Martinez, Rosario 07/24Munger, Kristina 07/24Scioneaux, John 07/24Harrington, Dillon 07/25Jackson, Carleton 07/25Jackson, Willie 07/25Rinaldi, Jeffrey 07/25Faber, Jordan 07/26Lagunas, Montella 07/26Lopez, Monica 07/27Puac, Mario 07/28Turner, Meatra 07/28Leachman, David 07/29Khalil, Mona 07/30Menchaca, Cynthia 07/30Socarras, Jesus 07/30Sattler, III, Adam 07/31

A Very Happy Birthday to:

Name Company Hire Date Years

Dunn, Janice A. Gillman Imports 07/27/1983 25Wimbish, Stacey G. Gillman Services 05/16/1988 20Sanchez, Fernando Honda South 07/29/1988 20Rafiei, Mohammed R. Honda South 05/27/1993 15Elbel, Susan A. Honda San Antonio 06/15/1993 15Suhr, David W. Gillman Autoplex 07/28/1993 15Chavez, Eulalio G. Acura 05/12/1998 10Beaumont, Deanna L. Honda South 06/15/1998 10Parks, Cynthia M. Gillman Imports 07/01/1998 10Torkizadeh, Seyed N. Honda Ft. Bend 07/28/1998 10Alisirat, Hassan Honda Ft. Bend 05/16/2003 5Johnson, Brenda G. Mitsubishi North 05/20/2003 5Jones, Efton L. Honda South 06/02/2003 5Lopez, Edith Y. Subaru 06/17/2003 5Gideon, David A. Honda South 06/19/2003 5Sells, Jr., Willie R. Mazda Rosenberg 06/23/2003 5Le, Dung Honda South 06/24/2003 5Hernandez, Griselda E. Gillman Services 07/10/2003 5Dominguez, Jr., Ramon Mitsubishi of Austin 07/14/2003 5Fotopoulos, II, John N. Honda San Antonio 07/21/2003 5Nielsen, Brig C. Gillman Services 07/21/2003 5Smith, Samuel J. Mitsubishi of Austin 07/29/2003 5

Employee Anniversaries

A Great Big “Way to Go” GillmanWelcome to Braden CatalanoTiffany Catalano with the Gillman InternetDepartment in Houston is the proudmother of Braden, who arrived weighing7 pounds 6 ounces, on March 31, 2008.Congratulations, Tiffany!

The Gillman Companies website continues toevolve with new features arriving almost everyweek. Check out the full-action video used-vehicle presentationson some Gillmandealership sites, theSpanish/English lan-guage selectionfeature, and experi-ence true “nextgeneration” speedand ease of use!

A Special Thanks for Contributing to This

Issue of the Gillman Newsletter Goes to:

Carmen Cuellar, Julie Hoech, Jana Kusin,

Kenny Mathias, Willie R. Sells, Jr., Shawn Sharp,

Elizabeth Solis, and the great Gillman team!

Jessica Rendon, aUniversity of Houstonstudent, and her mom,Guadalupe Rendon,received the prize of alifetime in a Washington

Mutual Bank Joy of Giving Sweepstakes withMasterCard after making a small purchase at aHouston-area Jack in the Box. They each wona new ‘08 Mazda 6 Grand Touring car, andGillman Mazda, which had the vehicles in stock,made the delivery! Two very happy ladiesdrove home in style! Way to go, Gillman Mazda!

Admission to the program requires a stu-dent be selected for consideration, write anessay, and pass a rigorous in-person interview.

Best wishes to all new AYES participants.

Shawn Sharp, ServiceManager of GillmanHonda in Houston,serves as Chairman ofthe Houston-areaAutomotive YouthEducational Systems(AYES), which is part ofa nationwide educa-tional program.

AYES offers appren-ticeships in localautomobile dealershipsto highly motivated highschool juniors and sen-iors. This experienceleads to employment bythe dealers as an auto-mobile technician.

Parents and prospective AYES applicantsmet at Westbury High School on April 8 forinformation and interviews. The event wascovered by the Houston NBC affiliate.

Visit gillmanauto.com today!

AYES Interviews on TV!

Gillman MazdaAssists Prize Winnersin WAMU Bank Joy of Giving Sweepstakes