new consultant packet top performers jeni tjelle · orientation packet...
TRANSCRIPT
Orientation PacketCongratulations and welcome to Mary Kay & to the TOP Performers Unit! I am excited to
be working with you as a brand new Mary Kay Beauty Consultant.
"Inside every powerful woman is her little girl dream that will empower her to live out her calling."
It is my passion to help you bring to life the little girl inside you so you live courageously in financial freedom and abundance. I am thrilled you have chosen to work with me!
Independent Sales Director
Jeni Tjelle
TOP Performers
Your Independent Sales Director Name: Jeni Tjelle Address: 699 West Trotter Drive Coal City, IL 60416 Call/Text: (815)276-‐3430
Email: [email protected] Follow me on Social Media: Facebook, Instagram, Twitter & Voxer ‘Jeni Tjelle’
Unit Information Unit Name: Tjelle’s Top PerformersUnit Number: KC65 Company Division: Sapphire Go-‐Give 4 Company Cars Currently Chevy Equinox3 Time Grand Achiever Unit 1 time Premier Club Unit
Directors Accolades Started MK Career: April 2000 Debuted as a Sales Director: September 2008 Queens Court of Personal Sales 4 Times #2 in the Nan Stroud National Area 2007Queen of Chicago 2007
Fun Facts About Your Director Favorite Mary Kay Memory: My 1st unit meeting because my director made me feel like I was the most important person in that room. That was the moment I knew I would stay in this company forever. My Best Asset: My ability to have FUN & teach you to do the same. People Would Be Surprised That: I love to stay home in my pajamas all day, in the kitchen making meals for my family & whoever they bring home and no I'm not wearing make up. I Am Currently Reading: any book I can get my hands on to increase my leadership skills and grow myself personally. My Favorite Place To Go: The zoo. My Favorite Vacation Spot: Disney World. Best Advice I Ever Got: Only take advice from someone you would trade places or bank accounts with. Advice I Would Give a New Consultant: Do not reinvent the wheel, just do what the book says! My Mary Kay Role Model: NSD Linda Toupin. My Mary Kay Dream: To become a TOP National Sales Director. My Seminar Goal: Pink Cadillac!!!!!
CONGRATULATIONS & Welcome to our Mary Kay Family! Hello BRAND NEW EXCITED TOP PERFORMER! Welcome to our Mary Kay family! You are either receiving this packet in person or via email -‐ either way -‐ I want to be one of the first to welcome you into our Mary Kay world! Hold onto your seat because your life is about to change!!!! I am so excited to get to know you, hear why you started your Mary Kay business and LIVE LIFE BIG with you! I have been assigned by Mary Kay to your success and I am here to guide you in your journey to reach the goals and dreams you have for you and your family! I consider it a blessing and a privilege to RUN or walk alongside you!
You are part of one of THE BEST units in all of Mary Kay! We are on the move and on the grow and I am so excited for you to be a part of it! I am committed to giving you the best training, the best tips and the best events so you can absolutely achieve your wildest dream life through this amazing opportunity! Mary Kay can pay for college tuition, private schools, dream vacations and trips around the world so buckle your seat belt and let’s get started!
As your sales director, I am excited to mentor and train you in Mary Kay and my phone is ALWAYS open for you! Text me 24/7 and don’t worry -‐ my phone automatically sets to ‘do not disturb’ during family time or when I am sleeping! So even 3am is legal! You will not wake me, even with a phone call! 815-‐276-‐3430 If you are on my Mary Kay team, you are like family -‐ so -‐ WELCOME TO THE FAMILY!
Whether you have joined our company to begin a rewarding, profitable career or simply for personal growth and to make some new friends, I am here to help you achieve all your goals. Please know that I will match my time with your efforts, so feel free to call me with questions and/or concerns! I take your success incredibly seriously!
You may call Mary Kay at 800-‐272-‐9333 (be sure to have your consultant number, if you don’t they will help you find it!). They are there to support you with any questions about order status, technical support, legal questions, etc. You are in business FOR yourself but not by yourself. You have the support of your recruiter, your director (ME ;) ) and the Mary Kay company!
One of the reasons our company is SO SUPER successful is that it is based on the Golden Rule: “Do unto others as you would have them do unto you.” The other is that our priorities are God first, Family second, Career third. In that order everything works. Out of that order, nothing works. I truly believe this. If you put these two philosophies into practice, your business will be a success.
Call the 5 minute MILLION DOLLAR HOTLINE daily! 641-‐715-‐3900 ext 44336# I always listen to positive messages (hotlines, cds, voxer messages) while I am getting ready in the morning, putting on my makeup. Then SMILE, SMILE, SMILE and get ready for your day! Happy People attract Happy People!
Dare yourself to scare yourself. Nothing great was ever achieved inside a comfort zone. Our future national area’s theme is COURAGEOUS! Have you ever seen the movie, “We Bought a Zoo”? It is one of my favorites and I encourage you to watch it in the next 48 hours! One of my favorite quotes is from that movie! “It only takes 20 seconds of insane courage.” Watch this movie and text me how you liked it!!!
I cannot wait to DO LIFE BIG with you! Your dreams can come true! I hope that I will in some way inspire you to reach inside yourself, learn to dream those little girl dreams once again and have FUN! You can have it all! It is a matter of priorities…..I cannot wait to work with you!
LET THE FUN BEGIN! Be courageous and we will talk soon! Love,
Jeni
Let’s Get Ready for Flight…
Preparing yourself for your Mary Kay business is a lot like a pilot preparing for flight. They use many detailed CHECKLISTS. This is done to ensure a safe flight
Success in your Mary Kay Business is very similar. This workbook has been designed to help you prepare for your take off, flight and landing.
Checklists Include:
Checklist 1: While You Are Waiting For Your Starter Kit to Arrive
Checklist 2: Preparing Your Home Office
Checklist 3: After Your Inventory Arrives
Checklist 4: Before and After Your Business Debut
Checklist 5: Before Your First Party or Facial
Checklist 6: After Your First Product Sale, Facial and/or Party
New Consultant Checklist #1 While you are waiting for your Starker Kit to arrive….
1. Take the odometer reading on your vehicle. One of your biggest tax deductions is your mileage!
2. Respond to the email sent from Megan, my Executive Assistant ([email protected]).
Let me know that we are using the correct email address. Create a folder in your email for Jeni's
emails.
3. Like to text? Send me a text (with your name) and let me know (815)276-‐3430.
4. Listen to the CHOICES CD and share it with a friend. Bring that friend with you to your first meeting.
5. Join me on Social Media – Friend me on Facebook – ‘Jeni Tjelle’ Also join our Unit Facebook Page –
‘Top Performers Unit’ Please add/follow me on Twitter & Instagram.
6. Purchase a 5 Section Spiral Notebook. In Section 2 of your spiral notebook, begin your potential
customer, hostess and team member contact list. (More details under “How do I develop a
clientele” in Frequently Asked Questions).
7. Log onto www.marykayintouch.com. Enter your consultant number and create a password.
Review the First Steps Offers. There are lots of goodies for you, including your personal website
and your own marykay.com email address!! Order your
Business Cards and Product Labels.
8. Download the FREE Voxer App and send me a message via
Voxer to ‘Jeni Tjelle’
Complete Checklist #1, earn a Mary Kay Business Card Holder! **Current style will be selected.
When does my training start? Right NOW :)
1. Click on the Education Tab at the top of InTouch & select Starter Kit/ New Consultant Tools. Start with New Consultant Video & work your way through each one. All are under 6 minutes!
2. Now that you have an overview, it’s time to turn into a professional. SILVER WINGS (under the Education Tab on InTouch), answers questions you didn’t even know you had. It’s fun, its interactive, & it’s at YOUR PACE! Want to earn a car? Move into leadership? Or just earn a few extra thousand dollars for your family quickly? Hit SILVER WINGS hard & fast. The faster you learn, the faster you’ll MAKE MONEY & MOVE UP!
How much inventory do I need and where will I get the financing?
1. 15 years in the business has taught me a lot about this VERY IMPORTANT step. Listen, as NSD Linda Toupin shares her advice for ALL new consultants by:
* Calling (641)715-‐3900 Extension 994882#, OR * Visiting http://goo.gl.GUeDDT, OR
* Using the QR Code to the right. If you will be making this financial decision with another person,
please make sure they listen as well.
2. Go to www.ThePinkPlan.com & do a quick assessment. This will give you a good idea of how much time you will need to spend to make your desired income. This will also help you in securing your finances.
Complete these steps, & place your Qualified $600 or more order to earn your Stunning Sunglasses!
*Current style will be selected!
Keep your knowledge flowing…
…your business growing…
Frequently Asked Questions How do I stay motivated?
Attend your weekly meetings. Miss 1 your business is sick, 2 it’s dying, 3 its dead. Plug into InTouch each day. Check the calendar each day for our unit scoreboard. Check for emails from me daily. Some contain 2-‐3 minute voice trainings. Listen to the CDs that came with this packet. Ask me for more when you’re ready! Remember you become like the 5 people with whom you spend the most time. I would be honored to be one of the 5. Follow me on social media!
How do I stay focused and manage my time? Start shifting your thoughts regarding time. There are 168 hours in a week. This is the equivalent of 4 ‘traditional’ workweeks. If you want $300 in profit per week, you will need 6-‐8 hours of Mary Kay time each week. To earn a MK car and move into leadership, you will need 15 hours each week.
Purchase a 3 or 5 Section spiral notebook or 3 ring binder with sections. Section 1 – Master Weekly to do List (from this we will pull six items per day) See sample list on the next page. Section 2 -‐ Prospective customers, hostesses, and team members Section 3 – Your “Bug list” Section 4 -‐ Your note taking section (this will be your Section 3 if you choose a 3 Section notebook Section 5 -‐ Your dreams & goals section
How do I develop a clientele? You will build your client base the same way as beauticians, nail techs, doctors and other professionals do. They begin with family and friends, develop a good reputation and word spreads.
Use section 2 of your spiral notebook to create your potential customer, hostess and team member list. When using section 2 of your notebook, think in terms of creating an invitation list to a large church wedding, the average is about 300-‐450 people who are invited. Don’t limit yourself geographically or by how often you interact with the person. Start with your inner circle of family & friends & expand from there. EVERY PERSON WITH SKIN USES WHAT YOU SELL
Add to this list each day as you meet or think of new people!
***Ask Jeni for for her 40 guests in 4 minutes sheet for more ideas***
Sample Master To Do Lists SAMPLE New Consultant Weekly Master To Do List
6 Most Important Things To Do list is pulled from your Master list each day (3 High/3Medium)
HIGH (people) Call, text or private FB message ______ (list 30 of the50 names on your list) using script for your POWER START (30 Faces in 30 days) located at www.lindatoupin.com Invite 5 of your most supportive friends to attend your weekly meeting with you. Call and research banks to compare rates for inventory.
MEDIUM (paper or process that supports the people) Checklist #2 ‘Preparing your Home Office’. Checklist #3 ‘After Your Inventory Arrives’. Decide Business Debut date (dependent on inventory). Print off invitations from InTouch. Mail out or hand deliver 75 for 15 attendees.
LOW (delegate) Once you decide each system, it can be delegated.
SAMPLE Seasoned Consultant Weekly Master To Do List 6 Most Important Things To Do list is pulled from your Master list each day (3 High/3Medium)
HIGH (people) Follow up with hostesses for this week (list names). Pre-‐profile if she is a weak hostess. Invite (list names) for weekly meeting or event. Follow up or initiate booking with (list names). Follow up or schedule interviews with (list names from recruiting layering sheet) located at www.lindatoupin.com If a booking or interview attempt fails, see what products she needs. Call regarding booth for festival or to be guest speaker at school or sorority, civic group etc.
MEDIUM (paper or process that supports the people) Place product order. Redesign my table setting for upcoming holiday. Decide on upcoming holiday specials and how they will be communicated.
LOW (delegate) Add profiles of new customers to InTouch. Add sales tickets from previous week to InTouch (or paper system). File receipts from week for taxes. Fill outside orders from classes to be held this week. Pack inventory bags for classes. Create goodie bags for classes / clean mirrors. Assemble 20 hostess packets and 20 recruiting packets. Label products, rotate new to back. Follow up with customer service rotation calls to customers.
More Mary Kay Rewards Just for You! I want you to have a successful business, and I want you to earn rewards along the way! With every step you walk with purpose, you will come one step closer to that goal. Each time you reach a milestone, text Jeni (815)276-‐3430 or email Jeni at [email protected] to receive your gift!
POWER START: Earn your Power Start Charm when you complete 30 faces in 30 days and place a qualified order of $600 or more Wholesale.
POWER START PLUS: Earn your Power Start Plus Charm when you complete 30 faces in 30 days, place your qualified $600 or more Wholesale, and recruit your first team member during the same 30 day period.
SURPRISE GIFT: Sell 25 Items in 7 days creating sales of $300 plus and earn a Surprise Gift From Jeni. A tracking sheet was emailed to you in your Welcome Email.
SPECIAL GIFT: Email Jeni the names of the 5 people who visited our website at www.jenitjelle.com/opportunity & completed the form, receive a Special Gift from Jeni.
New Consultant Checklist #2 Preparing your Home Office
Create a separate workspace for your business. This can be a separate room, or a corner of a room in your home. This is VERY IMPORTANT. A neat and organized workspace contributes greatly to a happy and healthy business owner.
Desk Computer and Printer High-‐speed Internet Shelving for your Inventory (book shelves, hutch, small closet with shelves, etc. Organizer on your desk for papers Cell or home phone with large minute or unlimited plans.
Check your exclusive savings on www.marykayintouch.com for discount programs with cell phone providers. * Optional: Create a BRAIN BOOK that holds the things you need with you at all times. Could be a three ring binder with sheet protectors and pocket holders. This can hold your 3Ring Spiral Notebook from page 5. * Optional: Start a Delegation binder outlining systems to give to an assistant. Jeni has suggestions for these systems in a document on her website under ‘Resources.’
SURPRISE & SPECIAL GIFTS!!
Complete 30 faces in 30 days and place a qualified order of $600 or more Wholesale.
Complete 30 faces in 30 days, place a qualified order of $600 or more Wholesale. & recruit
your first team member within the same 30 days.
New Consultant Checklist #3 After your Inventory arrives…
1. Label Your Inventory with your product labels, especially skin care and skin supplements (order the labels with the business kit from MK Connections). I do NOT recommend putting labels on products that would be defaced by a label such as lipstick tubes, mascara tubes, most color cosmetics and fragrances.
2. Use your name and address to stamp all Look Books, Beauty Books, and Team Building Materials. 3. If you have extra funds, consider the following inventory cases from MK Connections:
Rolling Tote Wheeled Cosmetic Carrier Color Slip-‐on Case
4. A fishing tackle box (from Bass Pro, Wal-‐Mart or other fishing supply store) is perfect for eye shadows, blushes, etc. This can also be good for sorting samples. Take your product items with you to the store to check fitting.
5. Organize and store inventory both on office shelving and in carriers that you are taking to your appointments. Product can safely be carried in car trunk except in times of extreme heat or cold.
6. Discuss with your recruiter or director how much of each item to take to your appointments.
New Consultant Checklist #4 Before your business debut…
Follow the 2 page detailed check list that follows this page.
After your business debut… “If attitude determines 97% of a person’s success, then follow-‐up is the remaining 3%.”
NSD Linda Toupin. “A party worth booking is worth coaching.” Mary Kay Ash
*Ideally it is best to privately facial a hostess a few days or a week prior to her party, especially if she has never had a facial or isn’t currently using MK products. This helps you know what product she wants to earn and what gift she will
choose for her PERFECT HOSTESS GIFT. ($250 Sales/2 Bookings and 2 Guests listen to Choices CD.)
Preliminary Coaching:
Some coaching will be given verbally during the debut, however, you will want to follow up with each guest 24-‐48 hours after your debut to:
1. Review the guest list she gave you during the debut. Encourage her to invite 10 to her party. If she gives you 30 names, which is 3 separate parties. When she invites 10, an average of 6 will attend.
2. Give her enough Party Postcards to send to all the invited guests
3. Explain the hostess program to her again. Figure the amount she will want to sell in order to earn her wish list products for free.
4. Give her the words to say when she invites her guests.
5. Give her 5 order forms and ask her to take orders from at least 5 people who cannot attend her party.
6. Coach her on refreshments. Keep it simple. Hold the food until the end of the party.
7. Send her a thank you note in advance, appreciating her for helping you in your business.
8. Talk with her as if she is already one of your TOP HOSTESSES preparing her to be honored in your quarterly hostess program.
For our ‘tech savvy consultants’ whose hostesses are all about the Internet and social networking… Click on www.marykayintouch.com > Business Tools > Party Central > Beaute-‐Vite and creating the hostesses own Party Webpage!!
Business Debut Checklist Checklists to ensure you have a successful debut of your brand new Mary Kay
Business
Purpose of the Business Debut: 1. To Debut your Mary Kay Store of Products 2. To show your family and friends that you have started a home based Business and for them to see that you have products to service them. 3. To debut yourself as a Professional Mary Kay Consultant 4. To book your first 60-‐90 Faces
1. Schedule your Business Debut within your first 2 weeks of business. However, if this is not possible, then scheduling a business debut later is better than not scheduling one at all. You will want to plan to have your inventory in stock before your business debut.
2. Hold your business debut in your home preferably because it is a warmer, friendlier, environment. Halls, clubhouses, friends home, etc. are alternative choices. Delegate the task of cleaning your home so your time may be spent on the telephone with your prospective guests and customers.
3. Invite all the people on your “Contact List” This should be a minimum of 75 people. With proper follow-‐up you can expect 15-‐20 to attend if you invite 75. I have found that the most successful debuts have 15-‐20 guests. The minimum number of guests needed to hold a proper business debut is 8.
4. Send out a minimum of 75 Business Debut Invitations Sending postcards and Facebook alone will not be effective. After you have mailed your invitations, plan to call each guest personally and invite them 48 hours before your event. (Use Mater Invitation from InTouch/New Consultant Tools, print on card stock or send to a printer -‐ Look for discounts at Office Depot or FedEx Office for Exclusive Mary Kay Savings).
5. Call each guest on your “contact list” in section 2 of your spiral. Keep in mind that your friends and family are not coming to hear your director or senior consultant, they are coming to help you. Your attendance will be in direct proportion to the number of guests you personally speak with 24-‐48hours before your event. If they cannot come to your debut, you’ll want to schedule them for another appointment or invite them to your unit success night!
Checklist for the day of the event
1. Provide refreshments you’ll want to delegate the hosting/serving to someone special in your family or a close friend so that you can be focused on helping your guests and learning more about your Mary Kay business. Keep in mind that some people will come for the food so make sure you have enough.
2. Mark your datebook with everything you have going on in your life. Then highlight the times and dates you have open for your MK Business. Mark your Power Start Weeks (30 faces in 30 days).
3. Have the following Supplies: pens & profile cards, a money bag with $20 in change, look books stamped with your contact information, sales tickets and calculator
4. Your recruiter/director will arrive ½ hour before the event. She will bring door prizes and will help you set up the product display. She’ll need a big table. You’ll want to arrange the seating in a semi-‐circle in front of the table.
Relax & Have fun: Your focus should be to schedule your 10-‐20 parties for your power start. Let your senior consultant/Director fill orders and talk to people about the business opportunity.
Have enough Hostess Packets Prepared: Give one to each of your guests that has committed to you that she’ll hold a party.
Decorate a Poster: Get a pretty poster ready with 30 lines to book your Power Start at your debut!
Hostess packet should include Hostess Brochure, Recruiting Brochure, Mary Kay Look Book (Stamped with your contact info), Choices CD/ Choices Evaluation and your business card.
What you can expect During Your Business Debut:
• All the guests will introduce themselves, tell how long they’ve known you and their relationship to you, a bit about their family, work, hobbies and what their experience with Mary Kay has been, if any.
• Your Director or Recruiter will explain the purpose of the event: your guests will affirm you in your business. Your goals will be shared and your guests will know that you will be asking them to help you by having a complimentary facial or class.
• Your Director or Recruiter will share her “I” Story and her relationship with you
• Mary Kay Inc. will be introduced as a top beauty brand of Facial Skin Care and Color Cosmetics in the Nation.
• No one will actually receive a makeover that day because that is what you’ll be offering at his or her party. This is a show and tell type of event.
• At the close, guests will have an opportunity to earn chances for door prizes by making a purchase, scheduling a facial and or party and listening to a Choices CD.
Each Guest will receive a Satin hands treatment when she arrives. Be sure to become familiar with the steps for this wonderful pampering system!
Satin Hands: Step 1 – Squeeze an ample amount of Mary Kay Fragrance Free Hand Softener into the palm of your hand. Massage cream into hands, between fingers, remembering the tops and palms of hands, too. Step 2 – Squeeze an ample amount of Mary Kay Satin Smoothie Scrub into the palm of hand right over the Softener. Massage into hands. Step 3 – Rinse hands thoroughly under warm water and dry hands completely. Step 4 – Squeeze an ample amount of Mary Kay Hand Cream into the palm of your hand. Massage hand cream into hands and enjoy
New Consultant Checklist #5 Before your first party or facial…
Travel with your Senior Consultant/Director to view one of her parties
Review the Instructors guide and practice your Skin Care presentation by rehearsing in the mirror. (You might review your Start Something Beautiful DVD again).
Listen to Linda Toupin’s CD, Relationship +Facial Turned Into MK Party = Long Term Success Keep in mind that you will, over the next few weeks, ‘rework the words’ in your instructors guide, personalizing it and making it your own. You want your presentation to be professional, however at the same time fun and a reflection of your personality. If you ‘fly by the seat of your pants’ and do not follow the presentation, you may still have a successful class, however, you just convinced the girl at the table who does not have your personality that she cannot do this. By using a presentation (even one you have rewritten), your skill then becomes transferrable to your future recruits.
Practice setting up your table display and trays “You never get a second chance to make a first impression. When a guest walks into your party, she should go “WOW!” when she sees how professional and pretty your table looks.” NSD Linda Toupin
• Color Coordinate placemats or tablecloth or both • Dark Colored Wash Cloths are optional in lieu of the disposable facial cloths. • Roll Up bag for display and close
• Acrylic Caddy with products you are sampling • Perfect Hostess Gifts in the Center of the table (gifts of your choosing) $250 in sales, 2 Bookings and 2 guests listen to CHOICES
• Individual Goodie Bags for each guest should include: washcloth, headband, mirror with tray, disposable mascara wand, samples, and profile card
• Thank you gift for hostess in beautiful gift wrap with tissue (sample pack of colors or hand cream).
•Hostess uses a brush set & gets a personalized Look from www.MaryKayInTouch.com
Practice packing your Starter Kit back to go to your appointments
New Consultant Checklist #6 After first product sale, facial and or party…
By entering each customer in the myCustomers Business tool on InTouch, you are populating a database for future use in customer-‐related applications.
** This is very important!
1. Enter each customer’s profile into myCustomers at www.marykayintouch.com
Click on Business Tools Click on myCustomers Click on +New Customer on the top right
2. Enter each customer’s sales ticket into myCustomers at www.marykayintouch.com
Click on Business Tools Click on myCustomers Click on +New Order on the top right
3. Submit your WEEKLY ACCOMPLISHMENT SHEET online at www.marykayintouch.com
Click on Business Tools Click on Weekly Accomplishments Click on Enter Weekly Accomplishments
** Fill in the data (even if it’s a 0) and submit each Sunday night! ** For a HOW-‐TO video go to www.JeniTjelle.com & click Jeni’s Video training!
Your Director & Recruiter are always excited to hear about your sales,
facials & parties. Share your excitement on our Unit
Facebook Page!!
From me to you: Mary Kay Ash never created a make-‐up company. Instead, she developed the perfect company for women based on a certain set of values & principles. The cosmetics came later.
The Mary Kay culture attracts women who share the same values: • Faith and family come before career
• Women should be praised to success • We do not need territories, because we will not take
someone else’s customer • We will honor the Golden Rule and treat others the
way we want to be treated
Mary Kay is a tool, a vehicle to discover and use one’s God-‐given talents. In doing so, you discover your passion. Once you find your passion, it will lead to your life’s purpose. That is my prayer for you!
The Mary Kay experience may be something as simple as gaining self-‐confidence in life skills (public speaking, organization, delegation, prioritization, money, time and attitude management) or something as profound as deepening your self-‐esteem (your feeling of self-‐worth, not connected to skill). Either way, I can promise you that by surrounding yourself with MK women, events, communication and philosophies, your life will be GREATLY enriched.
While I am interested in your financial success (the dollars you sell and the people you add to your team), I am equally interested in the person you are becoming on this journey through life.
Life is like a box of puzzle pieces that was put out on our coffee table of life. Each day, we turn over the pieces, but we don’t have the box top, so we don’t know what picture we are constructing. Mary Kay and I are now a part of your life, and YOU are a part of mine!
I am sincerely honored to be your coach.
Jeni