2018 Washington Affordable Housing

Management Convention

April 24-25 Spokane Convention Center

Spokane, WA

Presented by Affordable Rural Housing Council (ARHC) and Affordable Housing Management Association of Washington (AHMA)

Welcome!On behalf of the Affordable Housing Management Association of Washington (AHMA of Wa) and the Affordable Rural Housing Council (ARHC), we are honored and delighted to welcome you to the 2018 Washington Affordable Housing Management Conven-tion.

The theme of the convention is “Building Bridges: Turning vision into action.” In addition to exceptional keynote speakers, Steve Beck, Timothy Dawes, Megan Johnson and Larry Johnson, the convention program will broadly cover all disciplines of affordable housing management. This year we are also kicking up the energy by bringing back Troy McVicker to serve as our convention master of ceremonies.

Both AHMA of WA and ARHC conduct important organizational business at the convention, including holding their annual meetings and electing their Board of Directors.

The Convention offers plenty of networking opportunities, providing you with the opportunity to meet and interact with the leading experts in affordable housing, friends and colleagues as well as sponsors and exhibitors.

We would like to express our sincere appreciation to all the participants, sponsors, exhibitors, supporting organizations and all the committee members who will make the Washington Affordable Housing Management Convention successful.

We are dedicated to improving the professional skills and knowledge in the affordable housing industry.

Deneen MulliganHolly Anderson AHMA of Washington President ARHC President

Thank You Sponsors! We wish to thank all of our generous sponsors for their support of the 2018 Washington Affordable Housing Management Convention.

Diamond Level Sponsors

Platinum Level Sponsors

Gold Level Sponsors

Silver Level Sponsors

Grand Prize Sponsors

Door Prize Sponsors

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General InformationConference RegistrationYour conference registration includes access to all sessions and meals on Tuesday and Wednesday. If you wish to purchase tickets to the Tuesday banquet for a guest, please stop by the registration desk for details.

BadgesPlease wear your conference badge to all functions. It is your entry to all workshops, meals, and receptions.

EvaluationWatch for an email message in the next few days inviting you to complete an online evaluation of the convention.

No Smoking PleaseThe Spokane Convention Center is a smoke-free facility. Smoking and vaping is strictly prohibited. Smoking and tobacco use is restricted to the designated smoking locations.

Registration DeskThe convention registration desk will be open from 5 to 7 pm on Monday and both Tuesday and Wednesday mornings beginning at 7:30 am.

RecyclingYou are encouraged to recycle and will find clearly marked bins in high- traffic areas for you to dispose of your recyclables.

Social MediaWe encourage you to share your comments, photos and information about the conference with your network! • Facebook: AHMA of Washington or ARHC of Washington• Twitter: @AHMAofWA or @ARHCofWA• Instagram: ARHC_AHMA• Hashtags: #ahmaw2018 #ahma_arhcconvention

ParkingThe special rate for convention attendees is $10 per day.

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General Information Check out the many ways to win prizes!

Prize passportsDoes your adventurous spirit dream of relaxing getaways? Our grand prize drawing includes trips and other great prizes. Find your passport in your registration packet and have it stamped by every exhibitor. You have both Tuesday and Wednesday to complete your journey through the Exhibit Hall, so take time to enjoy the adventures and learn more about the fine products and services being offered. Once you have collected all the stamps, fill in your contact information, and drop off your completed passport in the entry box at the Registration Desk. Winners will be drawn at the closing general session on Wednesday afternoon.

Extra chances to winOur sponsors have donated a bounty of prizes that will be given away Tuesday evening. You can choose to use one of your evening reception drink tickets to enter for an extra chance in the drawing. Simply fill out your contact information on the designated drink ticket and drop it in the entry box at the reception. Winners will be announced at the banquet on Tuesday evening.

Exhibitor rafflesMany exhibitors are holding their own raffle drawings at their booths. A selected few exhibitors will be awarding their prizes at the Wednesday morning breakfast.

Gift basket treasure chest on WednesdayThe prize bounty continues on Wednesday when you receive your personal treasure chest key. Once you get your key tag stamped by 3 exhibitors, stop by the registration desk and try your key in the gift basket treasure chest. If your key opens the treasure chest, you’re a winner! If not, you can turn in your key tag for another chance in the prize drawing.

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Menu Tuesday Breakfast: Continental breakfast featuring fruit juice. Freshly baked breakfast pastries and bagels served with butter, preserves and cream cheese. Seasonal fruit and berries. Coffee and tea.

Tuesday Lunch: Smoked Turkey Croissant Club - thinly sliced smoked turkey, bacon, lettuce and tomato on a freshly baked croissant. Potato salad, pickle spear and olives. Potato chips. Dessert.

Tuesday Afternoon Break: Fresh baked cookies. Coffee service and assorted sodas.

Tuesday Banquet: Western Tri-Tip Steak – broiled and served with an onion and barbeque demi-glace with roasted garlic mashed potatoes and brown sugar glazed carrots. Spring mix salad – red and yellow pear tomatoes, radishes, carrot curls and croutons. Sherry vinaigrette dressing. Freshly baked rolls with butter. Huckleberry cheesecake. Coffee service and iced tea. Beer and wine.

Wednesday Breakfast: Breakfast buffet featuring scrambled eggs. Smoked bacon and sausage links. Herbed breakfast potatoes. Seasonal fruit with berries. Muffins and Danishes. Coffee and tea.

Wednesday Lunch: Grilled Cilantro Chicken - Marinated grilled chicken served over black bean salsa and topped with a cilantro cream sauce, wild rice blend, sautéed zucchini and yellow squash with tomatoes.

Wednesday Afternoon Break: Fresh baked cookies. Assorted sodas.

If you have special dietary needs, please inform the staff at the registration desk at least two hours prior to the meal event. You will receive a special meal ticket to present to your server at the event. Unless prior arrangements are made, the serving staff will not be able to accommodate special requests.

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Monday, April 235:00-7:00 pm

Registration Opens - LobbyPick up your badges and convention materials.

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Tuesday, April 247:30 am

Registration Opens - LobbyPick up your badges and convention materials.

Continental Breakfast with ExhibitorsJoin with the exhibitors for your continental buffet breakfast.

8:30-10:00 amWelcoming Greetings, Opening Keynote - Centennial Ballroom• Presenters: ARHC President Deneen Mulligan, Quantum Management Services, Inc. • AHMA President Holly Anderson, Catholic Charities Housing• Welcome from USDA RDKirk Pearson, USDA RD• Welcome from HUDTerre Jones, HUD Denver Multifamily Office• Keynote – How to Have a Great Day Every DaySome people think it is impossible to Have A Great Day Every Day. Others think it’s possible, just not for them and some people just do it! Discover how easy it is! Remind yourself how ‘GREAT’ life really is. Open your eyes to new possibilities. Help you refocus on what’s really important in your life. Inspire you to reach your next level. Help you reach total happiness and satisfaction. Get you ‘Fired Up’……Sponsored by Propel Insurance • Speaker: Steve Beck

10:00-10:30 am Trade Show Break - LobbyTake time to stop by every exhibitor table today. Each exhibitor has a unique door prize stamp. In order to be eligible for our huge door prize drawings on Wednesday afternoon, you’ll need to get a stamp from ALL exhibitors during the day today. New this year – multiple chances to enter your name into prize drawings. Just keep visiting the exhibit!

Tuesday, April 2410:30-11:30 amOther - Doubletree Suite B HUD Update – Terre Jones, HUDDenver HUD Staff will provide updates and program information. Come have a dialogue with West Region Representatives.

Management Track (HUD + RD) - Room 302AB Waiting Lists and Supervisory Visit Overview for 515 Properties – Eric Siebens, USDA RDAgency staff will talk about required components and execution of a successful waiting list for a USDA Rural Development property. Additionally, staff will discuss what to expect during a supervisory visit review.

Maintenance Track - Room 402AB Keeping up the Energy: Working with Long-Term Staff – Pat AnardiSeattle Housing AuthorityHow do you keep long-term staff engaged and energized? We know long-term employees bring great strengths and years of irreplaceable experience. We also know that it’s a long career and the day to day grind can be tiring. In this session we’ll highlight strategies to engage or re-engage your long-term staff to become resilient and productive employees.

Fair Housing Track - Room 303ABResident Complaint Process – Kristy Yeadon, CMSThe PBCA receives and documents tenant concerns or inquiries related to health, safety, and maintenance issues and follow up with owner/agents to ensure that they are taking the appropriate corrective action(s) to remedy the issue. Lean how to quickly resolve resident issues and establish positive relations and communications in your community.

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Tuesday, April 2410:30-11:30 am (Continued)Combined Funding Track - Room 401ABC Identifying and Correcting Issues of Non-Compliance – Amanda Gross, E&A TeamThis session provides useful information on how to identify and correct issues of LIHTC, USDA Rural Development and HUD’s Multifamily Housing program non-compliance.

Misc Track - Room 402AB Time Management: Fitting a 10 hour day into 8 – Steve Beck, Beck SeminarsThe Time Management Breakout is about maximizing your time. Participants discover that by implementing certain habits to their work day and personal life, they accomplish more, stress less and have more time to enjoy their life away from work. Steve will share his 21 Successful Time Management Tips.

11:30 am - 1:15 pmLuncheon and Keynote - Empathy: Rapid Rapport and Resolve Conflict - Centennial Ballroom

Get ready for an exhilarating lunch that includes opportunities to network, and hear from a motivating speaker.Customer experience problems don’t start and end with upset customers. Every interaction moves them toward either conflict or rapport. And a lack of empathy doesn’t just weigh on customers. Service staff burn out quickly working with customers who regularly feel they need to head off bad customer service by subtly asserting power and coercion. But giving empathy doesn’t have to mean making costly concessions or putting your company at legal risk taking blame for bad situations. Your staff can learn to acknowledge your customers’ internal experience, to demonstrate that service staff hear customers and take them seriously without giving up power or falling into the trap of saying customers are always right or know better. Sponsored by Hainsworth Laundry • Speaker:Timothy Dawes16

Tuesday, April 241:15-1:30 pmTrade Show BreakSpend time with our exhibitors and enter your name in prize drawings.

1:30-2:30 pmManagement Track (HUD + RD) - Room 302ABMold, Mildew and Meth, Oh My! – Megan Davidson, Propel InsuranceAn exploration of the environmental hazards in Rental Properties – What are the potential hazards and scope of a potential loss?What is covered under a typical Package policy, what is not?Where can I go for coverage?

Maintenance Track - Room 402C Inspecting Multifamily Properties for Risk – Zack Howell, BEAR ConsultingThis course will walk attendees through a typical property and outline potential risk factors that may be present. The reality is many of our properties have high risk issues that much of our site staff are simply not aware of and don’t realize the potential exposure to the Management company, the site, and ultimately the resident’s. This course will seek to shine a light on these common risk items and give realistic solutions for remedying these risk items and reducing the potential liability. This is a practical guide for creating policies and systems to assist in fair housing compliance.

Fair Housing Track - Room 303AB Fair Housing from a Landlord’s Perspective Part 1– Eric StevenThis is a practical guide for creating policies and systems to assist in fair housing compliance.

Combined Funding Track - Room 401ABC Determining Resident Eligibility & Rent – Amanda Gross, E&A Team (90 minutes)This session covers the requirements of determining household income and rent per the requirements of LIHTC, USDA Rural Development and HUD's Multifamily Housing Program 17

Tuesday, April 241:30-2:30 pm (Continued)Misc Track - Room 402ABHot Topics in Tax Credit Compliance – Michael Dill,Washington State Housing Finance CommissionHighlighting current tax credit compliance issues that property managers and compliance specialists should be aware of.

Annual Membership Meeting for the Affordable Rural Housing Council (ARHC) - Spokane Falls Ballroom Suite BPlease send at least one representative from your organization. The election of Board Members will take place. Hear a brief rural housing Federal regulatory and legislative update.Speakers: Larry Anderson, Rural Housing Preservation Associates LLC Kris Cook, NAHMAMeeting chair: Deneen Mulligan (Quantum Management), President of ARHC

2:45-3:45 pmManagement Track (HUD + RD) - Room 302AB Tips on How to Prepare for a MOR – Kristy Yeadon, CMSPreparing for a Management and Occupancy Review (MOR) can be a daunting task. Do you know if your property is compliant with HUD requirements? Come learn what you may not know and ensure your property receives a Satisfactory (or better) rating.(This session will be repeated on Wednesday)

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Tuesday, April 242:45-3:45 pm (Continued)Maintenance Track: Room 402C Dealing with Mold & Mildew – Zack Howell, BEAR ConsultingCall it what you want, but when you have it you need to know how to manage it. This class will help attendees identify issues that lead to organic growth, determine if it is resident caused or not, what the proper protocols are for handling and documenting the situation, and what the proper steps are for fixing minor growth issues within the apartment home.

Fair Housing Track - Room 303AB Fair Housing from a Landlord’s Perspective Part 2 – Eric Steven

Misc Track - Room 402AB WSHFC Resident Certification Forms – Guidance and Common Errors– Erik Giesen & Shawna Higgins, Washington State Housing Finance CommissionIn this session we will review the pertinent WSHFC Resident Certification Forms in detail. We will also take a detailed look at some of the most common errors that happen when filling out these forms.

Annual Membership Meeting for AHMA of Washington- Doubletree Hotel, Spokane Falls Ballroom Suite BPlease send at least one representative from your organization. Voting will take place for the election of Board Members. Hear a brief Federal regulatory and legislative update.Speaker: Kris Cook, NAHMAMeeting chair: Holly Anderson (Catholic Charities Housing Services), President of AHMA of Washington

3:30-5:00 pmCombined Funding Track - Room 401ABC Common Household Eligibility Errors – Amanda Gross, E&A Team (90 minutes)This session discusses common household errors that are made when determining household eligibility for the LIHTC, HOME, RD and HUD programs. 19

Tuesday, April 243:45-4:00 pmTrade Show Break Spend time with our exhibitors and enter your name in prize drawings

4:00-5:00 pmOther - Doubletree Suite B RD MFH - Should I Stay or Should I Go – Larry Anderson, RHPA AssociatesWith new uncertainties related to funding and what the future holds for USDA RD MFH programs, things to consider when contemplating a long term strategy for your RD MFH project or portfolio.

Management Track (HUD + RD) - Room 302AB Real Life Response to Hurricane Harvey – Michael AlexanderHurricane Harvey and the questions that followed:• Do you know the responsibilities for owners and managingagents?• Do you have a disaster plan in place?• Do you have a tracking system for residents?• Do you know how to deal with the press?• Do you have a current contact list and phone numbers?This class will offer you an opportunity to develop and implementa disaster plan that meets the requirements as listed in the4350.1.

Maintenance Track - Room 402C Customer Service-getting beyond the cliches – Pat Anardi, Seattle Housing AuthorityWe know customer service is important. We say we know what good customer service is. What happens if we actually ask our residents how we are doing, and then we share those results with our staff? We’ll share some recent efforts and lessons in this area, and facilitate a discussion about efforts to improve customer service in the maintenance arena.

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Tuesday, April 244:00-5:00 pm (Continued)Fair Housing Track - Room 303AB Limited English Proficiency (LEP) – Eric Siebens, USDA RDUSDA Rural Development staff will discuss the LEP requirements at Agency financed properties.

Misc Track - Room 402AB Information Data Security – a Landlord’s Legal Responsibility – Rhonda Babcock, Moco, Inc.There is considerable and growing body of law (of the legislative AND case law variety) impacting directly or indirectly the tenant screening & property management industries. This session will explore a landlord’s responsibility under the Fair Credit Reporting Act regarding data security and provide common sense solutions.

5:30 pmAnnual Banquet & Ceremony - Centennial Ballroom• Annual banquet begins - 5:30 pm• Awards Ceremony - 6:30 pmAHMA and ARHC Board members introduce and recognize our extraordinary award winners.• Door prize drawing - 7:20 pmFirst round of door prizes (must be present to win).• Post banquet activities - 7:30 pmCome celebrate this year’s extraordinary members who have indeed succeeded in accomplishing great things this year. We have FUNERGIZED the awards ceremony this year with fun music and a professional DJ.Stay after the awards ceremony for fun music, a photobooth with awesome props and karaoke. Enjoy an evening of camaraderie, fun, and prizes.

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Wednesday, April 25 7:00 am21st Annual 1-mile Networking Walk Meet at the Doubletree at 6:45 am.Everyone is encouraged to participate!

7:30 am Registration Opens Check out the photos from Tuesday on the wide screen TV!

7:30-9:00 amBreakfast Buffet - Exhibit Area

9:00 amHUD & Rural Development Update - Centennial Ballroom Plated breakfast followed by the keynote.Join us for an overview of what is happening at HUD from Terre. Larry will give an update on national Rural Development issues.Speakers: Terre Jones, Branch Chief, HUDLarry Anderson, Rural Housing Preservation Associations

10:00 am Trade Show Break - LobbySpend time with our exhibitors and enter your name in prize drawings

Wednesday, April 25 10:15-11:15 amManagement Track (HUD + RD) - Room 302AB Tips on How to Prepare for a MOR – Kristy Yeadon, CMS *repeated sessionThis session discusses common household errors that are madewhen determining household eligibility for the LIHTC, HOME, RDand HUD programs

Maintenance Track - Room 402C How to Fix Accessibility Issues – Paul Youngborg, CNA SpecialistsThis presentation on ADA and UFAS accessibility will give simple explanations of the rules and more importantly suggestions on how to fix accessibility issues easily and effectively.

Fair Housing Track - Room 303AB Update on Residential Landlord Tenant Law – Evan LoefflerThe last several years have seen some big changes for landlords and tenants in Washington. Topics will include identifying actionable breaches of the lease, keeping good records, and preparing and serving pre-eviction notices.

Combined Funding Track - Room 401ABC Determining Resident Eligibility & Rent – Amanda Gross, E&A Team (90 minutes) *repeated sessionThis session covers the requirements of determining household income and rent per the requirements of LIHTC, USDA Rural Development, HUD’s Multifamily Housing programs.

Misc Track - Room 402AB Tax Credit Compliance Verifications Overview -- Chrystal White & Lanakay Lipp, Washington State Housing Finance CommissionIn this session we will go over the newest rideshare verifications, including Lyft, Uber, Uber Eats, and Prime Flex. We will also take a detailed look at some of the most common errors regarding incomplete verifications and will suggest ways of obtaining clarifications.

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Wednesday, April 2511:15 am-12:15 pmManagement Track (HUD + RD) - Room 302AB Dealing with Residents “Delicately” - Michael AlexanderHaving problems communicating with some residents? How do you keep your coooooool? This class will be an interactive class to help with those issues and some much needed tips.

Maintenance Track - Room 402C Get SMART-Developing and implementing a first-class training program – Pat AnardiDoes your maintenance team have access to a training program? In this session staff from Seattle Housing Authority’s maintenance team will share results and lessons learned from their year-plus long effort to build out and implement a training program designed and supported by staff, which they have used both for testing and evaluation for hiring and promotion, and in skill-building for current staff.

Fair Housing Track - Room 303AB Deceased Tenant Law – Evan LoefflerThe RTLA was amended in 2015 to add numerous new duties to landlords regarding what happens when a tenant dies. Who may enter the unit when a tenant dies? Who is responsible to remove personal property? Who pays the rent? How can landlords limit their liability? Attorney Evan Loeffler will discuss these topics and other issues relating to when tenants die. Forms will be included.

Misc Track - Room 402AB Site Visits, Casualty Losses and Other Issues – Duane Bakke & Michael Soper, Washington State Housing Finance CommissionIn this session we’ll review the Commission’s inspection process, the importance of good maintenance, doing quick unit turns, and minimizing casualty losses. We will discuss our reporting requirements regarding noncompliance issues. We’ll open it up to discussion among attendees to get insider tips and tricks from those in the field.

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Wednesday, April 2512:15 - 1:30 pmLuncheon & keynote – Zap the Gap: From Boomers to Linksters, Working with Multiple Generations - Centennial BallroomFor the first time in history, there are five generations working side by side: the Traditional Generation, Baby Boomers, Generation X, Millennial Generation, and the Linkster Generation.Each generation has been influenced by the major historical events, social trends, and cultural phenomena of their time. In this highly charged, participatory presentation, Meagan and her Baby Boomer father, Larry Johnson will outline the positive signs and opportunities that exist for mortgage lenders to meet the evolving needs of each generation.Speaker: Meagan Johnson and Larry Johnson

1:30-2:30 pmManagement Track (HUD + RD) - Room 302AB CARE: Supporting Residents During a Mental Health Crisis: Part 1 - Staci Cornwell, MA, LMHC, DMHP, CMHS, GMHS, Frontier Behavioral HealthThis session will provide an overview of mental health symptoms and behaviors, and provide strategies and interventions for identifying, communicating, and supporting residents in a mental health crisis.

Maintenance Track - Room 402AB Meth Awareness: Part 1 - Tiffany Ott, TSO Industrial HygieneMethamphetamine abuse is an adversely affecting communities across the nation. Topics covered include; introduction of methamphetamine, health effects of use, impacts in the community, and structural contamination. Proper education, prevention, and community involvement are critical to decrease addiction and use of methamphetamine.

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Wednesday, April 251:30-2:30 pm (Continued) Fair Housing Track: Room 303AB 10 Steps to a Successful Eviction – Evan LoefflerEvictions can be a complicated process with numerous procedural traps for the unwary. Failure to follow the procedures to the letter can result in costly legal matters and a case that drags on for months. Attorney Evan Loeffler will discuss what leads up to an eviction and how best to prepare. Topics will include identifying actionable breaches of the lease, keeping good records, and preparing and serving pre-eviction notices.

Combined Funding Track - Room 401ABC Common Household Eligibility Errors – Amanda Gross (90 minutes) *repeated session

Misc Track - Room 402AB Technology trends in Healthy Housing Innovations – Gustavo Sapiurka, RealPageRealPage SVP of Strategic Markets, Gustavo Sapiurka, will discuss emerging trends in healthy housing innovations in the affordable multifamily arena. We’ll dive into how the connectivity and innovation of the Internet of Things (IoT) is revolutionizing the industry, with a focus on using predictive analytics and how it impacts property management operations. Get ready to understand how the IoT space is a game changer that can help optimize your business practices. • Learn how technology works into your property management plan• Understand how predictive analytics plays into your affordable housing plan• Take a look at emerging trends in housing innovations in affordable housing

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Wednesday, April 252:45-3:45 pmManagement Track (HUD + RD) - Room 302AB CARE: Supporting Residents During a Mental Health Crisis – Part 2Staci Cornwell, MA, LMHC, DMHP, CMHS, GMHS, Frontier Behavioral Health

Maintenance Track - Room 402AB Meth Awareness – Part 2 Tiffany Ott, TSO Industrial Hygiene

Fair Housing Track - Room 303AB VAWA for RD Projects – Eric Siebens, USDA RDUSDA Rural Development staff will discuss the Violence Against Women Act at Agency financed properties.

4:00 pmGeneral Session & Closing Remarks - Centennial Ballroom Join us for the final closing session and leave the convention with a Building Bridges attitude.

Final Door Prize Drawings - 4:55 pm

Convention Ends - 5:00 pm

Winners of door prizes should turn in their vouchers and pick up their prizes at this time. The winner must return the door prize voucher to redeem the prize indicated.Unredeemed prizes become the property of ARHC & AHMA

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AHMA Board

Holly Anderson, Catholic Charities Housing Services, President

Michelle Hawley, Bellwether Housing, Vice President

Leslie Hodson, Compass Health, Secretary

Steven Judd, CPA, Finney Neill, Treasurer

Billie Abers, City of Seattle, Office of Housing

Spencer Anderson, United Marketing

Colleen Carr, Allied Residential

Kathy Chaussee, Westwood Management & Development

Connie Devaney, Kawabe Memorial House

Glori Houston, Catholic Charities Spokane

Elsie Janson, Pike Place Market PDA

Doug Repman, Quantam Management Services

Karen Sexton, Indigo Real Estate Services

Jennifer Wood, Cambridge Management Inc.

*Sheila King, MultifamilyAffordable Properties -aptfinder.org (non-voting member)

ARHC Board

Deneen Mulligan, Quantum Management Services, Inc. President

Tom Anderson, United Marketing, Vice President

Maurice King, High-Tech Solutions, Inc., Secretary

Matt Rettig, Rettig Flyte Company, P.S., Treasurer

Jamie Chaussee, Westwood Management & Development

Sue Edick, Oroville Housing Authority

Celeste Mills, Allied Residential

Brandi Perrin, Viridian Management

Mike Sullivan, Pine River Management, Inc.

Greg Swendrak, Mercy Housing

Warren Westad, Ad-West Realty Services, Inc.

*John Pfaff, Bathfitter, Non-votingmember

Association Staff

DeAnn Hartman, Executive Director

Brett Hartman, Membership & Events Coordinator

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Exhibitors

Aptfinder.org

Bath Fitter

Contract Management Services

Conservice

Critical Signal Technologies

Entrata

Grind-All

Hainsworth Laundry

HUD

Moco Inc.

Orca Information Inc

Pest Control Supplies

Pest Heat

Pioneering Technology Corp

Precision Concrete Cutting Inc

Propel Insurance

RealPage, Inc.

ResMan

RightSource Compliance

ServiceMaster Restore

SERVPRO of Central Seattle

Sherwin-Williams

WASH Multifamily Laundry Systems

Wilmar

Mark your calendars2019 Washington Affordable Housing

Management ConventionTuesday-Wednesday, April 23-24, 2019

Hilton Convention Center, Vancouver, WA

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Speaker BiosMichael Alexander - Executive Director, Affordable Housing Management Association of East TexasMichael has been the Executive Director of AHMA of East Texas for the past nine years and has been in the housing industry for over thirty years. He was the Project Administrator for The Pinemont Apartments, a Section 8/202 property for the elderly and disabled from 1994-2011. He is the President and Owner of MLA Consulting, specializing in compliance training, communications and teambuilding. A Texan native, Michael attended Eastern Washington State University where he earned a Bachelor of Arts Degree in Music and Master of Arts degree from Houston Graduate School of Theology. He has also attended the leadership program at Harvard’s John F. Kennedy School of Government.

Pat Anardi - Operations Program Administrator, Seattle Housing AuthorityPat is an accomplished Operations Program Administrator with over 25 years of industry experience with proven abilities in strategic planning, navigating departmental changes, team development and improving efficiency. Pat has a strong desire to empower staff, provide a first class training program, as well as a passion for customer service.

Laurence R. “Larry” Anderson - Vice President of Rural Housing Preservation Associates (RHPA) the Rural Rental Housing development arm of Leon N. Weiner AssociatesLarry provides advice and support for the affordable rental housing industry engaged in working with the Multi-Family Housing (MFH) programs of the Rural Housing Service (RHS). Larry retired after 31 years of Federal Service as the Director of the Multi-Family Housing Preservation and Direct Loan Division (MPDL) in December 2010. He served as Acting Deputy Administrator for Multi-Family Housing in 2010 and as the Assistant Deputy Administrator for Multi-Family Housing from 2004-2008. Larry also led the Office of Rental Housing Preservation (ORHP), since its inception in 1998.

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Speaker BiosRhonda Babcock - Vice President/General Manager, Moco, Inc.Rhonda has been in the tenant screening business for 27 years and has 22 years with Moco. She is actively involved with CDIA (the Consumer Data Industry Association, based in Washington DC) tracking legal and legislative trends throughout the US. She has spoken numerous times at association sponsored education conferences, including CALNARPM, NARPM National, local NARPM chapters, WMFHA (Joe Puckett Legal Seminar), San Diego County Apartment Association and legislative events and hearings in Washington State.

Duane Bakke - Senior Portfolio Analyst, Asset Management and Compliance Division, Washington State Housing Finance CommissionDuane has been with the Washington State Housing Finance Com-mission for 19 years, serving as a receptionist, program assistant, and compliance officer/portfolio analyst. He has been an integral part of the division, working to update and improve training, compliance manuals, forms, web site and policies while providing technical assistance to owners and managers of his tax credit and bond portfolio. He holds professional certifications from Spectrum (C16p & Shining STAR), NDC (Housing Finance Development Pro-fessional), and CHAM.

Steve Beck - Founder and President of Beck and AssociatesSteve is an author, keynote speaker, master facilitator and coach who brings more than 20 years of corporate executive experience to his programs and events. Steve’s training background spans more than 15 years. He has provided corporate training solutions through his consulting firm to some of the most respected names in the industry and has taught at the Chicago School of Finance and the Institute for Self-Actualization.

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Speaker BiosKris Cook, CAE - Executive Director, National Affordable Housing Management AssociationKris joined NAHMA in November 2002. Kris has 30 years of experience in nonprofit and trade association management. Prior to joining NAHMA, she held a dual role as executive director of the National Board of Certification for Community Association Managers (NBC-CAM), an affiliate of the Community Associations Institute (CAI) and senior vice president of CAI.

Staci Cornwell, MA, LMHC, DHP, CHS, GMHS - Director of Crisis Response Services, Frontier Behavioral Health Staci is a licensed mental health professional experienced at working with youth, adults and the elderly in crisis situations. As a Designated Crisis Responder (DCR), she has provided crisis intervention and involuntary treatment assessments in Spokane for 18 years. She oversees First Call for Help (the local crisis hotline), Eastern Washington 211, a Homeless Outreach Team and Spokane’s mobile crisis outreach team that is designated to perform and implement the Involuntary Treatment Act (ITA) in Spokane County. She is a member of the Prevent Suicide Spokane Coalition and active in other collaborative efforts with Spokane County Regional Health District, law enforcement, and area colleges and schools.

Megan Davidson - Sales Executive, Propel InsuranceMegan has been active in the insurance industry for over 30 years, has a B.S. in Economics, Associate in Risk Management (ARM) and Construction Risk Insurance Specialist (CRIS) designations. She spent the last 15 years focusing on the multifamily industry and insuring affordable and conventional properties nationwide. Her position at Propel is to guide the AHMA and ARHC-endorsed insurance program. She is active in NAHMA and is on the board of the NAHMA Educational Foundation, focused on providing scholarships to folks in affordable housing nationwide.

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Speaker BiosMichael Dill - Senior Portfolio Analyst, Asset Management and Compliance Division, Washington State Housing Finance CommissionMichael earned his bachelor’s degree from Brigham Young University in Financial Planning and his masters in Taxation from Golden Gate University. He holds the prestigious Certified Financial Planner (CFP) designation as well as numerous housing compliance and management certifications.

Erik Giesen - Portfolio Analyst, Asset Management and Compliance Division, Washington State Housing Finance CommissionPrior to starting at the Commission in 2016, Erik worked in property management 16 years as A Regional Manager, overseeing properties funded with USDA RD, Tax Credit, Bond, HOME and/or HUD financing. Erik holds several compliance certifications including C8P, Section 515 Specialist and COS.

Amanda Gross - E&A TeamAmanda brings to E&A over 18 years of real-world knowledge and experience in all aspects of the affordable housing industry. She has learned the affordable housing industry from the ground up, starting as a site manager and eventually rising to the position of Compliance Officer for a multi-state, 5,000+ unit management company. Amanda has leveraged that experience and become a nationally recognized expert trainer in Fair Housing, LIHTC, RD, HUD, and HOME. She conducts hundreds of trainings nationwide and regularly consults with State Housing Finance Agencies, Public Housing Authorities, management companies and developers.

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Speaker BiosShawna Higgins - Portfolio Analyst, Asset Management and Compliance Division, Washington State Housing Finance CommissionShawna is responsible for monitoring the compliance and providing technical assistance to approximately 20% of all Bond and Tax Credit properties currently a part of the Commission’s portfolio. She also provides quality compliance training to owners and managers as a part of the Commission’s award winning Compliance Training Workshops. Prior to starting at the Commission in 2016, Shawna worked for a syndicator for 11 years, as the Asset Manager, Supervisor. Their portfolio consisted of over 350 properties throughout the United States. Shawna holds certifications from NAHB (HCCP), NAHMA (CPO and SHCM) and Spectrum (C13P and Shining S.T.A.R.).

Zack Howell - Principal, Bear Consulting ServicesZach is an Oregon State University graduate and has over seen numerous renovation projects, acting as the Owner’s Representative within the multi-family housing industry. His background includes owning and operating a construction firm, Property Preservation Director for the two largest multi-family management companies in Oregon and running a national training institution for the multi-family housing industry. He is a subject matter expert for the National Apartment Association, Uniform Physical Condition Standards Inspector and LEED certified.

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Speaker BiosLarry JohnsonFor 30 years, Larry has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees. He has received rave reviews from more 150,000 business, government, and healthcare professionals his presentations on the topics of leadership, change, customer service, project management and honesty in business. Meagan Johnson- Bright, Funny, Delightfully Obnoxious Generational Humorist! Meagan isn’t a typical motivational speaker… she’s more like a swift kick in the pants. Meagan engages her audience with useful info, hard-hitting facts and a wicked sense of humor. She is the co-author of the bestselling book Generations Inc., From Boomers To Linksters Managing the Friction Between Generations at Work. She is the defacto expert when it comes to navigating the maze of generational quandaries’ every organization faces. Quoted by the Chicago Tribune, CNNMoney.com and US News & World Report, she has been heard on ABC Talk Live, NPR and profiled on Conde’ Nast’s Portfolio.com. Meagan has become the ‘Go To’ expert for all things generational. As a Gen Xer (people born between 1965 and 1980) Meagan takes on generational issues with an insider’s perspective and challenges her audiences to think differently and act decisively when dealing with multiple generations. Terre Jones - Account Executive Branch Chief Denver Satellite Office, U. S. Department Housing and Urban Development. Terre has over 34 years’ experience working in Multifamily Asset Management. She started her career at HUD as a clerk-typist and she has worked her way up through the organization to Branch Chief. She currently is the Branch Chief for eight individuals handling the states of southern Colorado, eastern North Dakota, South Dakota, eastern Washington and Wyoming

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Speaker BiosLanakay Lipp - Senior Portfolio Analyst, Asset Management and Compliance Division, Washington State Housing Finance CommissionPrior to starting at the Commission in 2008, Lanakay worked for a property management company for 15 years as the Compliance Manager monitoring over 5,000 units with Tax Credit, Bond, HOME and/or HUD financing. Lanakay holds several compliance certifications including C3P, SHCM and COS. Lanakay is the lead trainer for the Combined Funders Web Based Annual Reporting System (WBARS) Table 1 and is the designated reviewer of alternate utility allowance proposals to her division.

Evan Loeffler - Principal Attorney, the Loeffler Law Group PLLCEvan has practiced law in Washington since graduating from Gonzaga University School of Law in 1994. He is an author and contributor to several chapters on landlord-tenant law in the Washington Lawyers Practice Manual published and annually updated by the King County Bar Association. He lectures frequently for property managers and lawyers on landlord-tenant law and ethics.

Mary Ellen McFarlane – Account Executive Branch Chief in the Multifamily West Region/Denver Satellite OfficeMary Ellen and has been in the affordable housing industry for over 37 years. Mary Ellen became the Branch Chief for the Arizona, Washington and Utah territory in July 2017. Prior to this position, she served as the Contract Administration Oversight Monitor for 6 Performance Based Contract Administrators for 13 years. She also served as an Account Executive servicing a portfolio of 95 properties in the states of North Dakota, South Dakota, Utah, Colorado, Montana, Wyoming and Washington.

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Speaker BiosTiffany Ott - TSO Industrial Hygiene Tiffany has extensive experience training Hazardous Waste Operations and Emergency Response and Methamphetamine Laboratory Cleanup courses. Tiffany has been a certified trainer in the Montana Methamphetamine Cleanup Program with the Department of Environment Quality since 2005. She has worked as an industrial hygiene and safety consultant in Montana for over 10 years.

Eric Siebens - Multi-family housing state loan specialist, USDA’s Rural Development, Wenatchee officeEric currently oversees new construction, farm labor and MFH transfers for Eastern Washington. Prior to joining Rural Development in 2009, he worked for Banner Bank’s commercial division in Wenatchee. During this period he provided credit and risk analysis to the bank’s senior lenders for the region. Before moving to Wenatchee in 2008, he worked for USDA’s National Agricultural Statistics Service in Montana and in 2002, he received his master’s degree in agribusiness from Washington State University. Eric has combined thirteen years’ experience providing training to USDA’s partners serving rural America.

Michael Soper - Senior Portfolio Analyst, Asset Management and Compliance Division, Washington State Housing Finance CommissionMichael has helped housing professionals transcend the many changes to the LIHTC, bond and FDIC programs since he started training, educating and monitoring Commission financed properties in 1997. He enjoys working on the Division’s award-winning website and the E-NEWS. Michael’s adventure in housing has included earning professional certifications from: Spectrum (C21p & Shining STAR), NDC (Housing Finance Development Professional), and CHAM. Prior to the Commission, Michael worked as a consultant, environmental planner, city transportation planner, corporate transportation program coordinator/administrator, worker compensation claims adjuster and journalist.

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Speaker BiosGustavo Sapiurka - Senior Vice President of Strategic Markets for RealPageFor the past 28 years, Gustavo has been very active in the affordable housing industry, previously serving as the vice president of affordable housing for RealPage. Prior to joining RealPage, he was general manager of Domin-8 Enterprise Solution Affordable Housing Division and CEO of TCG Technologies, LLC. He is an active a member of community-sponsored task forces dealing with automation issues, as well as a member for the National Apartment Association (NAA), Multi-Housing News Council (MHNC), and National Affordable Housing Management Association (NAHMA). He also serves as a director for NAHMA’s Educational Foundation.

Eric Steven – Spokane Washington Evictions AttorneyEric is a sole practitioner in Spokane with a practice emphasis in the area of landlord-tenant relations and housing. He litigates landlord/tenant cases involving eviction, ejectment, commercial litigation, fair housing claims and a variety of other landlord-tenant issues. Eric is acting counsel for numerous property owners, landlords, management companies, mobile home parks, subsidized housing providers, and the Spokane Housing Authority.

Chrystal White - Senior Portfolio Analyst, Asset Management and Compliance Division, Washington State Housing Finance Commission, Spokane OfficePrior to starting at the Commission in 2013, Chrystal worked for property management companies for 12 years as the Compliance Manager, General Manager, and Leasing Agent for nonprofit and for profit companies in Idaho, Montana, Wyoming, North Dakota and Washington monitoring anywhere from 800 to 2,000 units with Tax Credit, Bond, HOME and/or HUD financing. Chrystal holds compliance certifications from Spectrum (C3P) as well as Elizabeth Moreland’s Tax Credit College Diploma.

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Speaker BiosKristy Yeadon - Compliance and Contracts Manager Contract Management Services (CMS)Kristy joined Bremerton Housing Authority in 1999 and transferred to CMS in 2007. She oversees all aspects of daily operations relating to rent adjustments, contract renewals and occupancy. Kristy also trains on the subjects of Third Party Income Verification, Income and Asset Calculations, Tenant File Review and Special Claims.

Paul Youngborg - CNA Specialists

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