netbase uses fusioncharts to help brands discover … ·  · 2017-03-07deep insights about...

2
FusionCharts Case Study Jens Tellefsen VP, Product Management NetBase is a California-based company, which develops software tools for brand management tool called Insights Workbench which has been developed in partnership with 5 of the top 10 CPG companies including Coke and Kraft. and equity by assessing real consumer opinions that are posted on social net- working sites, forums and blogs. Powered by Consumer Base, NetBase’s own social intelligence warehouse, Insights Scorecard uses a proprietary language processing engine to categorize postings in terms of sentiments, emotions, passion and key ideas. Based on the categorization of consumer opinions, the application derives various metrics that give an idea of how much a brand is talked about on the internet and the level of passion with which it is discussed. “Insights Scorecard helps businesses take charge of their brand’s social media P&L (Passion & Loyalty). They can then com- pare their brand’s P&L with their competi- tors. So, naturally we required charts to effectively communicate these metrics,” says Jens Tellefsen, VP Product Manage- ment at NetBase Insight Scorecard measures brand equity in terms of following metrics: Share of Buzz: How much people talk about a brand Net Sentiment: How positively they perceive a brand Passion Intensity: How emotionally charged their feelings are towards a brand The extensive reporting module provides deep insights about changing consumer perception, so companies can formulate effective marketing strategies and ensure the success of their brand in the long run. NetBase required a comprehen- sive charting solution for Insights Scorecard’s reporting module. In addition to the standard line and bar charts, they also needed advanced charts like bubble and sparklines. For the presentation layer of their application, NetBase required a feature-rich charting compo- nent with support for intricate cosmetic customization. They even evaluated the alternatives on basis of price and strength of support options. The decision to choose FusionCarts was reached after several weeks of evaluation, FusionCharts’ great visual appeal. “We were impressed by Fusion- Charts’ rich library of beautiful and professional looking charts skin,” added Tellefsen. NetBase Social Media Insight and Analysis gives companies a reliable way to understand online brand eq- uity, analyze consumer passion, and generate deep consumer insights. Our tools and scorecards serve hundreds of corporate customers and market researchers, including Coca-Cola, J. D. Power & Associates, and Kraft. FusionCharts helps you create animated and interactive Flash charts for web and desktop applications. It livens up your applications by converting monotonous data into exciting visuals. www.netbase.com For more information on FusionCharts, please visit www.fusioncharts.com NetBase uses FusionCharts to help brands discover actionable insights from social media “FusionCharts is pretty straight forward, it took us just few weeks to go from prototyping to a production-ready product. Also, the online support options are great, which is what made all the difference.” The need for charting Why FusionCharts? About NetBase About FusionCharts Kolkata: FusionCharts Technologies LLP., Infinity Think Tank # 1, floor 11, Sector V, Salt Lake, Kolkata - 700 091, India Bangalore: FusionCharts, 4th Floor, KMJ Arcadia, No.15 (Old No.310/2), 5th Block, Koramangala, Bangalore - 560095, India

Upload: hoangcong

Post on 05-May-2018

214 views

Category:

Documents


1 download

TRANSCRIPT

FusionCharts Case Study

Jens Tellefsen VP, Product Management

NetBase is a California-based company, which develops software tools for

brand management tool called Insights Workbench which has been developed in partnership with 5 of the top 10 CPG companies including Coke and Kraft.

and equity by assessing real consumer opinions that are posted on social net-working sites, forums and blogs. Powered by Consumer Base, NetBase’s own social intelligence warehouse, Insights Scorecard uses a proprietary language processing engine to categorize postings in terms of sentiments, emotions, passion and key ideas. Based on the categorization of consumer opinions, the application derives various metrics that give an idea of how much a brand is talked about on the internet and the level of passion with which it is discussed.

“Insights Scorecard helps businesses take charge of their brand’s social media P&L (Passion & Loyalty). They can then com-pare their brand’s P&L with their competi-tors. So, naturally we required charts to effectively communicate these metrics,” says Jens Tellefsen, VP Product Manage-ment at NetBase Insight Scorecard measures brand equity in terms of following metrics:

Share of Buzz: How much people talk about a brand

Net Sentiment: How positively they perceive a brand

Passion Intensity: How emotionally charged their feelings are towards a brand

The extensive reporting module provides deep insights about changing consumer perception, so companies can formulate effective marketing strategies and ensure the success of their brand in the long run.

NetBase required a comprehen-sive charting solution for Insights Scorecard’s reporting module. In addition to the standard line and bar charts, they also needed advanced charts like bubble and sparklines.

For the presentation layer of their application, NetBase required a feature-rich charting compo-nent with support for intricate cosmetic customization. They even evaluated the alternatives on basis of price and strength of support options. The decision to choose FusionCarts was reached after several weeks of evaluation,

FusionCharts’ great visual appeal. “We were impressed by Fusion-Charts’ rich library of beautiful and professional looking charts

skin,” added Tellefsen.

NetBase Social Media Insight and Analysis gives companies a reliable way to understand online brand eq-uity, analyze consumer passion, and generate deep consumer insights. Our tools and scorecards serve hundreds of corporate customers and market researchers, including Coca-Cola, J. D. Power & Associates, and Kraft.

FusionCharts helps you create animated and interactive Flash charts for web and desktop applications. It livens up your applications by converting monotonous data into exciting visuals.

www.netbase.com

For more information on FusionCharts,please visit www.fusioncharts.com

NetBase uses FusionCharts to help brands discover actionable insights from social media

“FusionCharts is pretty straight forward, it took us just few weeks to go from prototyping to a production-ready product. Also, the online support options are great, which is what made all the difference.”

The need for charting

Why FusionCharts?

About NetBase

About FusionCharts

Kolkata: FusionCharts Technologies LLP., Infinity Think Tank # 1, floor 11, Sector V, Salt Lake, Kolkata - 700 091, IndiaBangalore: FusionCharts, 4th Floor, KMJ Arcadia, No.15 (Old No.310/2), 5th Block, Koramangala, Bangalore - 560095, India

FusionCharts Case Study

Jens TellefsenVP, Product Management

NetBase has been using FusionCharts in their applications for some months now,

Their developers found FusionCharts easy to implement and they were impressed by the quality of various help and support op-tions. “FusionCharts is pretty straight for-ward; it took us just few weeks to go from prototyping to a production ready product. Also, the online support options are great, which is what made all the difference.”

NetBase also received positive feedback from customers, some-thing that the company attributes to the usability and visual appeal of FusionCharts. Overall, NetBase seemed extremely happy with Fu-sionCharts and the company plans to implement it in future projects. “The FusionCharts experience has been an excellent one from start

For more information on FusionCharts,please visit www.fusioncharts.com

“The FusionCharts experience has been an excellent one from start

The FusionCharts Experience

90

78

66

54

42

3040 60

60

50

40

30

20

10

0

11k

8.8.k

6.6k

4.4k

2.2k

0

7,000

5,500

4,000

2,500

1,000

-500

-2,000Jan 23,2011

Jan

23, 2

011

Jan

30, 2

011

Feb

06, 2

011

Feb

13, 2

011

Feb

20, 2

011

Feb

27, 2

011

Mar

06,

201

1M

ar 1

3, 2

011

Mar

20,

201

1M

ar 2

7, 2

011

Apr03

, 201

1

Apr10

, 201

1Apr

17 2

011

Jan 30,2011

Feb 06,2011

Feb 13,2011

Feb 20,2011

Feb 27,2011

Mar 06,2011

Mar 13,2011

Mar 20,2011

Mar 27,2011

Apr 03,2011

Apr 10,2011

Apr 17,2011

Net Sentiments

Wii

Brand Net Sentiment Share of Buzz

CHANGE PASSWORD LOGOUT FEEDBACK HELPWelcome Jens Tellefsen

Passion Intensity

77

41

39 21.6%

37.1%

41.3%

44

49 +1

+2

-3 +4

-5.5

+8.5+19

-4

BRAND COMPARISON

BRAND PASSION INDEX

NET SENTIMENT TREND (XBOX)

BUZZ TREND

-6 51

Playstation

XBox

DISLIKE

PASSION INTENSiIY

NET

SEN

TIM

ENT

NET

SEN

TIM

ENT

BU

ZZ

PO

SIT

IVES

& N

EGA

TIV

ES

LIKE LOVE

HATE

Wii

Wii

Playstation

Playstation

XBox

XBox

Show trails

Last Week | Month | Quarter | Year

Coca Cola Game Consoles Godiva Pabst Blue Ribbon Taco Bell X G Consoles

POWERED BY

Jan 23,2011-Apr 20,2011

Category Avg. Positive negative

Kolkata: FusionCharts Technologies LLP., Infinity Think Tank # 1, floor 11, Sector V, Salt Lake, Kolkata - 700 091, IndiaBangalore: FusionCharts, 4th Floor, KMJ Arcadia, No.15 (Old No.310/2), 5th Block, Koramangala, Bangalore - 560095, India

91.036